Trusted Agent profile · Norwich
★★★★★
481 reviews across 1 platform
5 Bank Plain, Norwich, NR2 4SF
William H Brown Select's office in Norwich, at 5 Bank Plain, is rated 4.2 out of 5 across 481 reviews on 1 platform, including 481 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. William H Brown Select hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleWilliam H Brown are wonderful and great agent who is too passionate to ensure client get the best.Zach is a wonderful ,friendly and very passionate staff who is most reliable and has a great communication skills. I APPRECIATE ALL STAFF OF WILLIAM H Brown for treating clients with love. I thanks you and you have 100% from Hellen
Thanks for the wonderful 5* review Hellen! Best wishes, Lucy, Customer Relations.
5/5
GoogleBuster was the best man in the whole agency
Thank you so much for your kind words! We take pride in hiring the best individuals to serve our customers. We are thrilled to hear that Buster provided exceptional service for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery good experience with William H Brown in Norwich. Helpful, friendly and efficient. Lisa in the office was lovely, very personal service. And we had a very good viewing experience with Hannah, too.
Thank you for the wonderful review! We are thrilled to hear that you had a great experience with our team. Our goal is always to provide helpful, friendly, and efficient service and we are delighted that Lisa and Hannah were able to deliver a personal touch. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a really positive experience with this letting agent Lewis styles. They were friendly, professional, and incredibly quick at every step of the process. Any questions I had were answered promptly, and everything was handled smoothly from start to finish. It made what can usually be a stressful experience feel easy and straightforward. Highly recommend! 😁
Thank you so much for your kind words! We strive to make the letting process as stress-free as possible for our clients. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWorking with Zach was seamless, once I told him the kind of flat I was looking for, he got it for us swiftly. He is the best agent I have worked with so far. Guys ask for Zach if you want a stress free renting process.
Thank you for your brilliant 5* review and thank you for your kind words Megwalu. Best wishes, Lucy, Customer Relations.
4/5
GoogleOur experience has been rather mixed; however, I can say that some of the staff have gone out their way to provide an excellent service in particular Matt Berryman. Matt managed to iron all the niggling details that finally ensured we had the right tenant and that the tenancy started on the expected day, so thank you Matt, you are an asset.
Many thanks Shanti Shaw for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMoving house is stressful, but William H Brown were the one smooth thing in the process. They were extremely fast to help us with any issue, were fantastic at communication and we felt honestly supported by the whole team. They sold our house the same weekend we listed it, Andrew was a champion at helping us to sort out a confusing mortgage, and Lewis, Sales Manager, was fantastic. He's the kind of guy you want in your corner: if there was any issue, we knew that we could call Lewis and he'd sort it. We joked that we should name our new house after him, he was so helpful. The man, the myth, the legend - thank you, Lewis (and everyone else!!)
Good afternoon, Thankyou for taking the time to leave the sales team a 5* review. It’s great to hear that Lewis and Andrew were so helpful and I will pass your comments on to them directly. Kind regards
5/5
GoogleHolly did a superb job helping us with our rental. very patient with good attention to detail and a great communicator. Highly recommended!
Thank you so much for your kind words! Our team takes pride in providing excellent customer service and we are thrilled that Holly was able to assist you with your rental needs. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
4/5
GoogleThere were a number of viewings of our flat, each client accompanied by someone new from the large Norwich office but, once we got a firm offer, we were put in touch with an after-sales Coordinator, Daniel, who was assiduous in keeping us informed of progress and chivvying sluggish conveyancers. He sent more than a dozen updates reporting conversations with lawyers on both sides. Very reassuring service.
Thankyou for taking the time to leave Daniel and the team a review.
5/5
GoogleEthan was very helpful to me, where he found the perfect apartment for me in a very short time and the procedures were very easy. I would like to thank him in particular for his efforts. I would like to point out that he is a hard working employee
Many thanks for your marvellous 5* review Fatma. Best wishes, Lucy, Customer Relations.
1/5
GoogleLandlord got us to sign a new lease and then immediately started pressuring us to move out because she'd lost her job. William H Brown joined in, telling us we should move out early 'as a sign of good faith' (presumably code for 'and maybe we won't steal your deposit').
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More
5/5
GoogleJake and buster help me so much. They helped me understand what I needed to do and what would happen. There my new best friends xx
Thank you for your glowing review! We're so happy to have been able to provide you with valuable guidance and support. We take pride in building strong relationships with our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently worked with Fabio & Andra in Norwich, and we couldn't be happier with their service. Fabio & Andra was incredibly professional, always responsive, and went above and beyond to guide us through the process ,their communication was clear and timely. We highly recommend William h brown ( Fabio & Andra) to anyone looking for a reliable and knowledgeable estate agent in Norwich..🙂
1/5
GooglePoor service and communication- say one thing then do another. Extremely unprofessional and don't deliver constantly having to chase for feedback etc. My advive "AVOID"
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI was given a customised treatment that facilitated move into a new property. Andra, John, Buster and Ethan Smith is a great team work with. You are a lucky potential tenant, if you find yourself working with them, on a letting process to pick a new property in Norwich!
Thank you for your excellent 5* review and kind words of our dedicated team Abubakar Sule. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally helpful and straight to the point, Harrison made things very easy for me as he found an apartment extremely suitable for my needs and really close to the university. Thank you for your help Harrison
Thank you for taking the time to leave us your 5* review Salman! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery positive experience using this branch, Fabio has been extremely helpful and is a credit to William H Brown. He made the usual monotonous and stressful involvement of moving house very pleasant for us and would definitely like to use him again in the future if we was to move, thanks Fabio!
Hi Jordan, It is great to see such wonderful comments about our local team. Many thanks, Scott @ Customer Care
5/5
GoogleI am incredibly happy with the service Andrew Wilson provided me - he is very professional, patient and understanding of your personal circumstances. In June/July I was in a position to consider buying my own property and Andrew found me the best deal ensuring that it was affordable on a single wage. Every time I saw a house he would recalculate and help to put in an offer and negotiate. I completed on my own home on Friday 19th and Andrew phoned me that day to congratulate me. I wound definitely recommend Andrew.PositiveProfessionalism
Good Morning, Thank you for leaving a 5 Star review for the team and Andrew. it is good to hear how helpful he was with your mortgage needs. Kind regards
5/5
GoogleReally happy with how William H Brown handled our house move. Mitchell was helpful whilst we were purchasing the property and Selene was extremely helpful after the offer had been accepted. It look a while to get to exchange, but she always seemed on top of everything: chasing solicitors, talking to the chain and giving us regular updates. Our solicitors weren't were really poor when it came to communication so we were very thankful to have Selene helping us! 5 stars.PositiveResponsiveness, Professionalism
Good Morning, Thank you for the 5 Star review, I will pass the feedback on to both Mitchell and Selene. The process although sometimes takes longer that everyone would hope for the team will make sure you are kept informed and assist in any way that they can. Kind regards
5/5
GoogleI have recently completed on a property I purchased at Norwich through William H Brown; the services I received were excellent and they are very professional and courteous throughout. The After Sales Progressor was always available to address any issues of concerns, or any issues I need further enlightenment. I was also introduced to their in-house mortgage adviser who was also very efficient at her job. Overall, I am extremely satisfied and will not hesitate to use them again in my next purchase.PositiveResponsiveness, Professionalism, Value
Good Morning, Thank you for taking the time to leave a 5 star review for us, we do really appreciate it. I have passed the feedback on to Maddie and Sarah who you dealt with. We look forward to dealing with you again in the future. Kind regards
5/5
GoogleThe service we have received has been truly remarkable, we would highly recommend William H Brown to anybody looking to purchase or sell property. Grace’s service has been impeccable. Grace’s support throughout the process has been to the highest standard possible, guiding us throughout the process and keeping us up to date in a timely manner. The mortgage application process has been amazing, Andy has been very supportive, taking into consideration our needs and helping us achieve the best mortgage possible. He was very clear and concise with the information he presented, being honest and factual throughout and even took the time to work on his day off to accelerate the process - we really appreciate all the efforts he made. Thank you both for making the process as stress free as possible! ✅PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon, Thankyou for your 5* review about the team. I will be sure to pass you comments on to the team. I am glad we were able to provide a great service for you. Kind regards
5/5
GoogleThomas simpson at William h brown has been very helpful in the post sale progress would recommend
We are so grateful for your kind words! Thank you for choosing William H Brown and for recommending us. We're glad Thomas was able to assist you during the post-sale process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe Select team have done a brilliant job of moving our house to exchange. Thank you for all your help.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBeing a student and having to look for a house is quite a tough experience, especially if it’s your first time, but Buster and the lettings department made this experience much less stressful. From the very first moment, they knew how to …
Thank you for choosing us for your housing needs! We are thrilled to hear that we were able to make your first house hunting experience a little less daunting. Our team is always here to adapt to your needs and provide excellent service. We … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William H Brown Select hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
