William H Brown Select Norwich reviews

★★★★★ 1/5

Google

Used them for two years in a row renting houses and they were perpetually disorganised. Our scanned guarantor ID documents were lost on multiple occasions. A different person would answer the phone every time you rang up (even if you had lost signal for a moment and rung back) and it would take ages each time for them to find our details. The moving-in date for the second house we rented with them was changed about a week before we were due to move in so we had to scramble to find last-minute accommodation. We had also been promised a contract for that house for maybe a couple of months and one only emerged shortly before we were meant to move in. When we booked house viewings they would sign us up to view houses that they wanted to promote but forget to book us in to view the houses we'd actually asked to view. Overall the place is run like a call centre and I feel sorry for the letting agents who have to work in such constant chaos.

Susanna · 24 August 2023

★★★★★ 3/5

Google

I have been with there mortgage advisors for the last six years but sadly two left at the same time where I get this happens they are now super slow at getting any mortgage that is a lot higher than my second opinion and I don't think I can use their offer anyway. Have been told they are about to send things that day but not got anything. If you are too busy please say you are. Edit rhe have been advised that the person I was dealing with no longer works there

Tom · 24 August 2023

★★★★★ 1/5

Google

Absolutely horrendous service. Rented us a property with no keys to the house, a bushy backyard and a dirty front yard with garbage bags and dumped greens. We are students and are practically new to the country and their way of treating us was horrible. We've complained time and again by calling them, sending them mails and even visiting the office. But to no avail. I recommend you not to go to them for renting any property and specially if you're coming here in Norwich as an international student.

Nikita · 24 August 2023

★★★★★ 5/5

Google

As first time homebuyers, we were incredibly impressed with the team at William H Brown in Norwich. Ralph Kitson (Viewings Negotiator) took the time to understand our needs while house-searching as he arranged viewings for us. Lewis Osborn (Branch Manager) thoroughly guided us through the next steps of finalising our offer once it was accepted. And Gemma Bartlett (After Sales Consultant) went above and beyond supporting the communications between us, the seller, and our solicitors to efficiently complete the sale. Would highly recommend working with this team to anyone in the Norwich area.

Allison · 24 August 2023

★★★★★ 1/5

Google

Rented from them and never would again. When our landlord decided to sell our flat they lied to us and told us he was selling to investors only and then people would come around for viewings who were very obviously not investors but looking for themselves or their children. Several times people had booked viewings but the agent hadn't turned up. They call me every couple of months to ask if I'm interested in buying/selling property with them. They have done this for just over three years despite me asking them to delete my contact details from their database every single time.

Kes · 24 August 2023

★★★★★ 5/5

Google

Ed was brilliant throughout the whole process and helped me find a place that I loved in such a short space of time. I’m so grateful for all the work he did to get me into my new place so quickly. Thank you so much!

Hannah · 28 October 2023

★★★★★ 5/5

Google

Thank so much Ed Frost and Zack for helping me find a home in Norwich.i have been searching for a long time. You are very welcoming and cheerful.this was my first interaction with you guys and you have delivered. Thank you

Mphaso · 26 January 2024

★★★★★ 5/5

Google

Ed at William H Brown was incredible despite the number of times my friends and I called to ask questions about the property as well as our application. He was super helpful, friendly, and constantly explaining things to us. In all, it was a wonderful experience.

Temi · 28 September 2023

★★★★★ 5/5

Google

I appreciate the state agency's services. positive experience is mainly for helpful staff, efficient processes, and effective communication. I am confident in their continued success in serving the community. Special thanks to Ed Frost for helping us.

Ismail · 26 March 2024

★★★★★ 4/5

Google

Managed to help me find a property to rent that I could afford within the limited 1 month notice my previous landlord had given me.

Sam · 19 October 2024

★★★★★ 5/5

Google

Been looking for a place for about half a year and William H Brown has come through and helped me every step of the way. Very friendly team and huge shoutout to both Matt and Zach for helping me through this. <3

Jasmine · 27 November 2023

★★★★★ 5/5

Google

Highly recommend the lettings department! Ethan Smith always responded our email promptly and accurately, and got my property letted out quickly. Thank you Ethan as well as your team.

Kui · 24 August 2023

★★★★★ 5/5

Google

Zach showed us through some amazing places and gave us some helpful tips for finding a place in Norwich. He even gave us a lift to our next viewing because it was raining. He works really well within his great team.

Jared · 27 November 2023

★★★★★ 5/5

Google

I dealt with them, and dealing with them was very smooth and helpful, especially Ed. I was never late in getting a place to stay. I highly recommend dealing with them. Thanks to all the workers in this office for their high morals.

Rasheed · 28 September 2023

★★★★★ 5/5

Google

Went on A viewing with Brian from the lettings team, couldn't fault his service! Was very chatty and lively which shows he is passionate about his job which is nice to see. Other agents on other viewings haven't been anyway near a passionate and helpful like Brian was 😁 Highly recommend his service!

Emilia · 25 August 2019

★★★★★ 5/5

Google

All too often I have encountered estate agents that are unthoughtful, uncaring and downright lazy. Rory has been the complete opposite. From my initial call to book a viewing he has been professional attentive and very friendly, assisting me throughout the rental process.

Jack · 12 January 2022

★★★★★ 4/5

Google

I'm a first time buyer and had Jamie-Lee showing me round a property which I fell in love with. It was really good to have the consistency of the same agent meeting me for the second viewing too. Unfortunately I missed out on the house on this occasion but I appreciated Jamie-Lee's reassurance, professionalism and communication with me throughout the process.PositiveProfessionalism

Kelly · 24 August 2021

★★★★★ 5/5

Google

I just wanted to say thank Vivien for all the advice she's been giving me recently on buying and selling in Norwich. She's always so positive, and just comes across as very honest and direct. A refreshing change from many of the other estate agents I've had dealings with! Thank you.

Holly · 25 August 2019

★★★★★ 5/5

Google

Brian was super helpful in securing the house for me and my flatmates, made a stressful process really easy and took us through it step by step! So pleased with the house and how quickly we got it secured, ask for Brian if you use William H Brown Lily + Georgia

Lily · 25 August 2019

★★★★★ 1/5

Google

I recieved a very rude phone call and email from one of the staff in nr2 branch. Expect bit more professionalism

Tinu · 10 October 2024

★★★★★ 5/5

Google

Great services given by Daniel Siggins and William Mills at Norwich 5 Bank Plain branch; they both were happy to do whatever it took to get this particular property over the line. Well done guys and keep up the hard work!

Stuart · 24 August 2023

★★★★★ 5/5

Google

Ethan was very comforting and responsive on his emails. He helped us secure a house very quickly and would recommend the letting team at WHB

Tam · 24 August 2023

★★★★★ 5/5

Google

Brian instantly made me feel comfortable with the viewing from his happy and energetic attitude. He was extremely helpful and explained everything to us in great detail. He answered all questions in great depth and understanding, I would 100% recommend him to anyone viewing with William B brown. Thanks Brian!

Billy · 25 August 2019

★★★★★ 5/5

Google

I cannot thank Brian enough for all his help yesterday in securing me a house. I had been let down by so many estate agents, but Brian knew what he was talking about, and managed to secure the property within hours of the initial call. I can highly recommend him.

Ciel · 25 August 2019