Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter 35 years in ours home we decided to downsize. As we had no current experience of buying and selling we were heavily reliant on our estate agent and they did not disappoint.
They gave honest advise about price and what to expect then worked with their buyer list to arrange a viewing day for all those interested. They then managed all viewings and offers, providing details of each to help us decide which to accept.
We accepted an offer £65,000 above the asking price and completed well within 5 months.
Our experience was far less stressful than many we have heard of.PositiveResponsiveness, Quality, Professionalism, Value
John · 24 August 2022
Agent replied · 23 August 2024
Good afternoon.
Thank you for the review, I am so pleased we were able to secure you a buyer in the right timescale, to enable you onward purchase.
Kind regards
★★★★★ 5/5
GoogleAmazing services carried out by Zac, helped my mum move into a share house, from the start of the first conversation to the moment she moved into her room hes services were spot on, very helpfull and patient . Highly recommended.
Georgian · 18 January 2025
Agent replied · 22 January 2025
Many thanks Georgian for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Norwich branch. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI’ve lived in many rented houses before, but with WHB I had the worst experience. Don't recommend. Extremely unprofessional
Mariana · 25 September 2025
Agent replied · 9 October 2025
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleZach is a very accommodating and helpful agent.
Courteous and competent. We had a great viewing experience.
Adetokunbo · 28 October 2023
Agent replied · 23 August 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe overall experience was very good, was attended by a young man called Ed. Ed was super friendly, very helpful and calm throughout the all moving in process. Done his best to move me in as soon as possible and it was done very quickly, despite things happening out of his control he still made it possible and very quickly for the move to go ahead.
Sergio · 28 September 2023
Agent replied · 23 August 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBuster and the team were amazing in helping me move into my first flat, definitely recommended!
Mary-J · 22 April 2025
★★★★★ 1/5
GoogleBreaching GDPR continually. Avoid this Estate agent at all costs
James · 12 August 2026
★★★★★ 5/5
GoogleMy Partner and I met with William.H.Brown today.
The property was as described with no disappointing surprises.
I write this review particularly to mention the agent Brian. What a good agent! Friendly and well presented. Brian was engaging and a pproachable. We had plenty questions which Brian answered with ease.
Very confident in recommending William.H.Brown off our meeting with Brian alone.PositiveQuality
Jess · 24 August 2022
★★★★★ 5/5
GoogleBrian in rentals was exceptionally helpful. Nobody else seemed able to help us or tell us what was going on, but Brian went to a lot of extra effort not only to find us our current house (which is in an excellent location and for a good price) but also to make sure we got the keys on our move in date. Give that man a bonus!
Elise · 24 August 2021
★★★★★ 5/5
GoogleCheers to Fabio
He's been really helpful in getting to understand what it is exactly that l needed, his explanations been top tier the service been excellent, when we went for viewing he made sure we understand every thing we needed and the questions been answered accordingly.
Thumbs up for the best service Fabio👍🏽
Ngonidzashe · 25 April 2024
Agent replied · 23 August 2024
Ngonidzashe Chapata thank you for taking the time to leave us your excellent 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google5 star experience from start to finish with William H Brown. Dealt with Luke throughout who was just excellent. Professional, thorough and helpful with the whole process. Took a personalised approach to us as customers and identified the perfect property for us. From arranging a viewing especially, liasing with the landlord and completing the checks the process could not have been smoother. Thanks to Luke and the rest of the team for all your help.
Iain · 13 January 2019
★★★★★ 1/5
GoogleThey keep putting stuff in modern method auctions- I tried to offer but sold it to a mystery buyer and no auction happened- they didn’t even come back to us as we wanted to offer 20k more than it sold for
Curlysays · 25 November 2024
Agent replied · 9 December 2024
Hello, thank you for sharing your feedback. I'm sorry to hear about your experience with the auction process. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBuster was brilliant
Abdulkadir · 23 August 2025
★★★★★ 5/5
GoogleBuster blots is very good and kind
Ahmad · 17 December 2025
Agent replied · 24 December 2025
Thank you for your kind words about our business, Buster Blots! We strive to provide exceptional service and are thrilled to hear that you had a positive experience with us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GooglePotential student searching for private accommodation to allow quietness and aloneness. Apparently they and their clients are so pretentious that a £60.000 per annum allowance is not suitable to take a £700 per month flat (I dare to internally wonder if I have a higher income, considering the average salary in their lowly nation which lost its Empire). At first it did not matter that I was able to provide a UK Guarantor. They were subsequently willing, however, to accommodate me upon learning said guarantor earns a 6 figure per annum pension and owns a house equal in value, which is both sad and disgusting as few can provide one with such, and no doubt more than they shall ever earn. This, ultimately, discouraged me from proceeding with my enquiry.
As a note, I have lived in 10 countries in 28 years, am unfortunately moving from Scotland to England, and this move is the first time that I have ever encountered any hindrance to rent privately.
On a positive note, this issue has inspired me to remain in Scotland, a much better nation.
James · 12 January 2022
Agent replied · 11 January 2025
Hi James,
Our referencing company state that anyone with a provable annual income in excess of £21,000 can rent a property of £700 PCM so if you are still considering a move to Norwich please call us so we can better understand your situation; as you seem to easily meet this criteria. If you have now decided not to move, we wish you all the best and would be happy to help with any future enquiries.
Kind Regards,
★★★★★ 5/5
GoogleGreat experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!
Meg · 12 January 2024
★★★★★ 5/5
GoogleThe service I have received has been truly remarkable, I would highly recommend William H Brown to anybody looking to let a property.
A very big thank you to Brian.Brian's service has been impeccable.He was very clear and concise with the information regarding the apartment.He was very efficient,and explain everything about the process of letting .
Highly recommended.
GIORGOS · 24 August 2022
★★★★★ 5/5
GoogleBig thank you to Viv at William H Brown for all her help and guidance on looking for properties to rent in the Norwich area. She has always been happy to answer any questions no matter how small and was able to put me in touch with Luke from lettings. Both have been a great help. Would definitely recommend to anyone looking to rent or buy in the future. Thank you.
Suzi · 13 January 2020
★★★★★ 5/5
GoogleI’ve had a couple of viewing with Zach; he is great and very welcoming, not only to us viewing the property; but also to the tenants within the property. He always asks your name and makes sure to build a rapport. He is great at his job and a great guy all around.
Helena · 26 March 2024
Agent replied · 23 August 2024
Thank you for your excellent 5* review and kind words of our dedicated team Helena Helena. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe bought with this agency for the first time, wasn't our choice as buyers.
I have never experienced such lack of professionalism before (this being the 3rd time buying a property).
They never call you back when they pledge too,nor keep you updated along the way.
It's been a continuous chase up with this agency.
We have started in mid of November with a house which was in no chain and only today the completion was done and biggest surprise was that they didn't even bothered to collect keys from the previous owner.
As the house we bought has already had tenants they didn't care that us as owners must have the keys on the completion day.
All their 5 star reviews, I am sure are fake.
Keep away from them if you love you peace of mindNegativeResponsiveness, Professionalism
Cristina · 24 August 2021
Agent replied · 23 August 2024
Good afternoon
Thank you for taking the time to leave a review.
As I am sure you will appreciate if we don’t hold a set of keys, then on completion we are reliant on the seller of the property dropping them to us before we can confirm to you to collect them.
I am sorry that the sale took so long to progress and reviewing our notes on file and Selene has helped you all the way through and organised many things for you included the AST.
Please feel free to call the office and discuss if you wish to.
Kind regards
★★★★★ 5/5
GoogleDealt with the William H Brown team and what a wonderful service! Absolutely over the moon. They were very professional and so quick responding to any queries I had.
A special thanks to Luke and Brian who quite literally bent over backwards when organising our companies work call out to ensure we had all the information needed to do our jobs!PositiveResponsiveness, Quality, Professionalism, Value
Gingerninger27 · 24 August 2021
★★★★★ 5/5
GoogleLast year my partner and I decided to take the leap and purchase our first home, of which we have now exchanged and soon to be completed. They had just the right property we were looking for, and the help and guidance throughout the process made us feel at ease. Added to that we had the help of an excellent mortgage advisor to help us every step of the way, as well the after sales team who kept us up to date and answered any questions we had. We could not have asked for a better first time buying experience, and we all know how daunting and stressful house buying is! I would highly recommend them if you are in the market for purchasing a property.
Jonathan · 24 August 2021
Agent replied · 23 August 2024
Good Morning, Thank you for taking the time to leave us a 5 star review, Sarah was the mortgage advisor that dealt with you, I will make sure she hears about your review. The sales team and after sales team will always try to ensure a smooth process fro all involved.
Kind regards
★★★★★ 5/5
GoogleThese guys are absolutely on the ball. We have been landlords ourselves so really appreciated being treated like valued customers. Quite frankly they are a rarity is this profession . We have experienced bad service on route to William H Brown with agents so disregarding and unimaginably stupid they were a breath of fresh air. Both my wife and I would without reserve recommend Brian and his team.
Andrew · 24 August 2020
★★★★★ 5/5
GoogleThanks to Gemma, we finally made it to our completion date! We were both impressed by her tenacity to chase and feed back on our queries and to keep the process moving. All carried out in a courteous and professional manner. Fran & Guy
Guy · 24 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
