William H Brown Auction Norwich reviews

★★★★★ 1/5

Trustpilot

Would Never Reccomend

Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.

Abi · 17 October 2020

★★★★★ 1/5

Trustpilot

William H Brown - Norwich are a Joke...

From day one I've had a problem with them.To be honest I would rate them: ***NO STARS***1- Stereo profiling me because I'm not white.2- Lying about shredding documents.3- Calling me a lier.4- Signing up to bills that no-one wanted.5- 0/10 on customer service to be honest RUDE!.6- Can't be bothered to answer questions straight go around and around.The only nice point I can say is the Landlord was lovely.I would stay away at all costs!There are better places to go, I would rather rent from Kent not going to lie!William H Brown get your act together!

C · 24 September 2020

★★★★★ 1/5

Trustpilot

Appalling, unprofessional and uncaring - shocking service!

My 21-year old daughter and her partner wanted to rent a flat in Norwich. From the outset, William H Brown were less then helpful, only offering them a viewing when I phoned for one and explained I would be guaranteeing their contract. They were then told they were "lucky" to be given it as "doctors and lawyers" had been interested - as if that should make any difference! From then on, William H Brown could not have cared less. Paperwork was not sent to us, queries fobbed off or ignored, and when it came to the day for them to move on, we spent the morning rushing to a local office because the Norwich branch we were dealing with had mishandled ID-ing my daughter. Whilst sitting outside the flat waiting for the keys, we were told that we needed to pay money into a different account to the one we had been given, as they hadn't told us the correct information and it had been sent to the wrong account, so had to find an additional £800 on the spot, and send proof that we had done it before they would let us in. We were promised that money would be refunded within 7 working days. 5 weeks on we are still fighting to get it back, as they keep denying we have sent proof - we have sent if 3 times! Brian in the Norwich office could not give a fig about our money, and to say he has been unhelpful is a massive understatement. Had my daughter and her partner not had worldy-wise parents to guide them through what should have been a simple process, I dread to think how they would have got on. Awful - unprofessional and uncaring - a disgrace to the profession. If there were a no-star option, they would have got it.

Louise · 11 September 2020

★★★★★ 1/5

Trustpilot

William H Brown in howden.

William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.

RUDEHOWDENMANAGER · 10 September 2020

★★★★★ 5/5

Google

Ethan Smith was very helpful and supportive during my tenancy agreement

Daniel · 25 June 2024

★★★★★ 1/5

Trustpilot

William H Brown Norwich bank plain

William H Brown - Norwich bank plain are honestly horrendous - from start to finish of buying our property it’s been nothing but hard work. Reasons as below: 1) on the open day we had turned up to, we were unable to view the house due to William h brown not having the keys.2) on second Attempt - William H Brown did not turn up to the appointment which meant I had over an hours drive to and from the property. 3) we finally managed to get in! This time, but then we were met with false information on the property - such as the estate agent not knowing if the house we were looking at, had sold or not, how eco friendly it is - when it’s not, incorrect knowledge of the area - which included vital information about the potential for future developments out the back of the property. (Basically no idea about the site they were working on!!!!!) 4)we were given the incorrect postcode on the house which meant that we had a 3 week delay on our paperwork, as they couldn’t even get that right, had to resubmit this over 3 times! 5)very rude and disrespectful, very blunt, arrogant and unwilling to accept fault in causing us additional delay (on top of covid) shout out to Billy for this at the Norwich branch ;) 6) no regular communications or update throughout the process - during covid one guy was dealing with the majority of the work load which was apparent when we could not get hold of anyone (I appreciate covid, but we were still paying them to sell both our houses and purchase a new one) so they would have benefited from thousand of pounds from us!!! I would NEVER recommend using this branch for any part of your house sale, unless you want a sloppy and non existent service.

Jenna · 21 July 2020

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 1/5

Trustpilot

Worst estate agency in England

Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender

Narender · 12 December 2024

★★★★★ 5/5

Google

We can’t thank enough Ethan Smith and the rest of the lettings’ team. In a crazy market it is easy to think -as all other agencies in Norwich have- that customer care is not key. Ethan not only came through and followed up but supported us on every step. I cannot over stress how grateful we are and will not look at any other real estate agency in the future.

Eva · 24 October 2023

★★★★★ 5/5

Google

He did really great job. Buster was the best. The customer service was brilliant.

Faraz · 18 July 2025

★★★★★ 5/5

Trustpilot

I recently bought a house from William…

I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X

Sammy · 16 June 2020

★★★★★ 1/5

Trustpilot

Sales pressure , poor company

Ok I asked william h brown to sell my property months ago.The sales person on 2 occasions didn't reply back to my messages so I decided to finish with them and collected my house key from their branch in Norwich. After that I have been inundated with calls about selling the house and they even told me I had a viewing which I cancelled .My point is this , they don't communicate with each other and their is so much pressure in sales that they just keep ringing round without thinking.This is generated by the manager in Norwich and i can safely say they are the worst estate agents I have dealt with.Do not deal with them especially the Norwich branch .

Peter · 19 November 2024

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 5/5

Google

I would like to commend Lewis Styles for an excellent job done. He was able to assist me get through all my application and getting a letting within a short possible time . I recommend him to anyone who will need his assistance. Great job to you guy 👍 …

Stephen · 16 October 2024

★★★★★ 5/5

Google

I viewed a few properties advertised by William H Brown. The estate agent was very friendly, not over selling and helpful in answering questions with facts as opposed to 'Should be's' and ' I thinks'.which was nice to see in an estate agent as my experience had been that most are young and thirsty for that commission so sell a house by any means necessary even if it mean's giving false info. Although I bought a property via a different agent , I used the mortgage broker at William H Brown- Serina M. She was very helpful from the onset, and was transparent about the fees and charges I would incur. I was pleased to know that these were not as high as other brokers. Serina explained all the mortgage's available to me and was not pushy at all. During the process Serina was always available to answer any questions promptly and accurately. I would highly recommend this Agent and would surely be using them again . Thanks !! :-) I would highly recommend Serina

S · 25 October 2019

★★★★★ 5/5

Google

William H Brown letting team have been amazing and extremely helpful in finding and securing a letting property for us. It is our first rented property as young professionals and the letting team have really gone above and beyond to make sure that we have everything we need. They are quick to answer the phone and provide answers to any questions you may have. A big shout out to Luke, for facilitating the whole process for us and for making it as streamline as possible. Also, I would like to mention Hab as another brilliant letting agent as he gave us a fantastic tour of the property and answered all our questions. The tour was so good we went back for a second viewing! The whole team at William H Brown, 5 Bank Plain, Norwich are outstanding and so they are highly recommended in my books! 5* service guaranteed!

Jacob · 25 October 2019

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Google

Updating my review from 5 stars to 1 star. The move out process has been awful, William H Brown have done everything in their power to assist the landlord in withholding our deposit, even though there was no issues with the property when we left. We had it professionally cleaned and left it looking the same as when we initially rented it. It has been THREE MONTHS since we moved out and they are still holding our £1500 deposit. As a side note, NEVER rent a property owned by SILVER LET LTD, they are crooks and will try and steal money off of you.

Will · 10 November 2024

★★★★★ 1/5

Trustpilot

They'll do whatever they can to keep your deposit

We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago and are yet to receive our FULL deposit back.We had the property professionally cleaned and made sure everything was as it should be, yet William H Brown are doing everything in their power to withhold our deposit due to a landlord not responding to have the funds released.We are owed £1,500 by William H Brown, the only reason we've been given for them withholding our deposit is "unpaid bills", which we have proven time and again is not true. They have not sent any evidence of these bills and after contacting the council and OVO directly, they have confirmed there is no money owed on our accounts.AVOID THIS COMPANY AND THEIR SUBSIDARY, SEQUENCE HOME AT ALL COSTS.As a side note, if you're renting in Norwich DO NOT rent a property owned by Silver Let LTD. They are crooks and will try to steal your money.

Will · 9 November 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical!!!

Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!

Natalie · 13 August 2019

★★★★★ 5/5

Trustpilot

William H Brown Agency, Norwich

The resident wizard at the Norwich branch of the William H Brown estate agency is undoubtedly Selene Foster. I recently purchased a house from the agency’s listings and she was exceptionally skilled in working as a liaison between the seller, the various solicitors and myself to resolve any problems. At one point there was a possibility that the transaction might fall through but, thanks to Selene and her colleagues, disaster was averted. I am now moved into the property and everything is great. For anyone buying in the Norwich area, whether leasehold or freehold, I recommend you start your property journey with William H Brown agency.

Roger · 11 August 2019

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 5/5

Google

Managed to get a good deal with selling our house and got 10% above asking price. I can’t say we had a great deal of communication with William H Brown but they were always polite and friendly when we did, we spoke to a number of different people throughout the process and we had accepted an offer on our house 1 week after placing it for sale and they were happy to match fees of other estate agents which is great!

Lydia · 24 October 2022

★★★★★ 5/5

Google

After 35 years in ours home we decided to downsize. As we had no current experience of buying and selling we were heavily reliant on our estate agent and they did not disappoint. They gave honest advise about price and what to expect then worked with their buyer list to arrange a viewing day for all those interested. They then managed all viewings and offers, providing details of each to help us decide which to accept. We accepted an offer £65,000 above the asking price and completed well within 5 months. Our experience was far less stressful than many we have heard of.PositiveResponsiveness, Quality, Professionalism, Value

John · 24 October 2022