William H Brown Auction Norwich reviews

★★★★★ 5/5

Google

We recently sold our property with the Bank Plain branch of W H Brown which was achieved within the stipulated 5 month contract period. After a few initial issues with photographs and floor plans which we had to resolve in person at the branch, we were immediately sent viewings; we received regular feedback from these which was really helpful. We finally dealt with Andrew Wilson who was excellent in negotiating the best sale price for our property, continuously keeping us updated and informed of progress; nothing was too much trouble for him. Andrew was very professional and trustworthy, his honest advice was welcome and really took the stress out of the whole process.

Linzi · 25 October 2018

★★★★★ 5/5

Google

Excellent service from start to finish, Olivia was very professional and knowledgable at the viewing. She managed to secure everything for us on the day. Ellen and Luke who managed our move in via the WHB office, were able to get everything ready for my partner and I to move in just a week later. We had excellent communication with the team and quick service. I would 100% recommend using William H Brown Lettings department, and will be using them again.

Sam · 25 October 2018

★★★★★ 1/5

Trustpilot

Don’t even think about it...

I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.

Andreas · 14 October 2018

★★★★★ 3/5

Trustpilot

Williamhbrown

I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.

Martina · 21 October 2021

★★★★★ 5/5

Trustpilot

One of the Best AGENCY in Uk

I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P

Marianna · 11 October 2024

★★★★★ 5/5

Google

The overall experience was very good, was attended by a young man called Ed. Ed was super friendly, very helpful and calm throughout the all moving in process. Done his best to move me in as soon as possible and it was done very quickly, despite things happening out of his control he still made it possible and very quickly for the move to go ahead.

Sergio · 24 October 2023

★★★★★ 1/5

Trustpilot

Unbelievably rubbish is all I can say!!

The Ware branch in Hertfordshire are completely rubbish!!Where do I start?? We were unforuntate to not research agencies before we started & seemed pushed into signing up with William H Brown in Ware, Herts branch. They seemed enthusiastic & keen at the beginning showing a willingness to help us. The truth is, it's only to get you on their books! Since then we have had such poor customer service from them, my poor husband has had to constantly chase them for updates, trying to confirm viewings with them was a chore, as negotiator was hard to get hold of. They don't give you feedback on viewings of our house or even feedback from potential offers!! Communication is s***, manager & senior negotiator never available & always out of office. The rest of the staff left in the branch are so lazy they couldn't even update us on the progress of our property!Even 1 of our viewings was cancelled & they didn't even ring us to let us know, so instead we rushed out the door 1 Saturday morning assuming it was going ahead, only to be told it was cancelled when my husband rang up the following Monday!! 😡 How is that on?! Staff obviously not fit for the job! Emailed the branch manager to complain about the unacceptable poor service & communication. She seemed unapologetic, defensive & very 1 sided saying they are so busy like it's all about them 🙄 We all have busy lives aswell you know! They are all talk & no action, they are good at selling themselves as a company, but when it comes down to selling the houses, they basically let the house sell itself & wait for vendors to pick up the phone & ring them! They obviously have not got the thorough sources & database they need to be pro actively finding potential vendors, because it's been 2 months & we have only had 4 viewings. So what has been going on? Photographs are also amateur & poor quality, they are obviously not doing anything to encourage interest in customers properties. They are unprofessional & uncommitted, all they care about is your signature on the contract, then you are stuck with them for 20 weeks, which is a very long time. Please research & read reviews before you sign up to an agency & do not use this branch because you will be stuck in a trap & will not get anywhere particularly if you are keen to get the ball rolling!!!

Jo · 27 January 2018

★★★★★ 1/5

Trustpilot

Norwich Select

Norwich Select. Shockingly inept. Failed to do even the most basic checks on purchasers, tortuous to deal with, never return calls. I resorted to dealing direct with the purchaser after managing through fb to getprivate mobile . Do not trust these people, they are incapable of anything. The worst organisation I have ever come across. I complained about our bill of over 7 k and they offered to take £100 off ! Told them no, you keep it as I feel able to now to give you the reviews you deserve . Branch manager Gareth is particularly useless, and just lied throughout

Julie · 19 November 2017

★★★★★ 1/5

Trustpilot

In my opinion,

In my opinion,Decided to use W H Brown based on there reputation of being the best in what they do. Got a place with a friend, was both our first time using w h brown and we viewed the place. We mentioned obvious repairs and cleaning that was meant to be done. When we got the keys and moved in we found the place hadn’t been cleaned and the repairs have not been done and they are expecting the tenants to deal with it. The property is not secure and the garden is a complete mess. Still nothing has been done about the repairs or the ongoing issues we are currently experiencing. Wouldn’t recommend them to anyone, avoid like the plague.

Peter · 28 September 2024

★★★★★ 2/5

Trustpilot

Prospective buyer doing all the work

I'm a buyer looking for my next home - I've viewed 9 properties so far - the 3 being sold via William H Brown (though 3 different offices) have all been a nightmare. It took 2 weeks and 5 phone calls to get a viewing on one property, and each time I called they insisted on trying to sell me other services first (conveyancers, mortgage advisors, renting options etc). After finally viewing the property 3 different people called me for feedback and again tried the hard sell. They're such a big company I can't avoid them but my experience with them is colouring my views of how appealing some properties are.

MH · 27 September 2024

★★★★★ 1/5

Trustpilot

Dishonest sales particulars - Failure to disclose material facts

After a 70+ mile drive to view what seemed to be the perfect house on paper - great house in need of some major updating, pictures made that clear - Great garden, very private with beautiful natural boundaries all around and not at all over looked by anyone.The house was empty and the agents had said we could look around the garden and have a look through the windows whilst we waited for the chap who was booked to show up around. We were wow'd by the back garden as it was a great size and so private. We were very excited and happy to have found a gem and were eager to get inside.Then the agent arrived and proceeded to tell us in a matter of fact way that a 1/3 of the garden was not included in the sale and would be sold off separately with outlined planning consent to build 4 new detached houses. That one sentence totally change the houses standing and took away all the privacy that is currently enjoyed by the property. We proceeded to view the house but made it very clear at that point that this information should have been in the sales particulars and in the online advertising details. We also said our offer would be drastically reduced if we were to make one.We decided that we liked the house and could accept the smaller garden but felt the price to high made a few offers that we were prepared to pay. Our offer was rejected so we walked away - A quick google search shows this house has been on the market on and off since 2013 with the same furniture inside, so we came to the conclusion the seller is unrealistic and decided to walk away.We wrote off a complaint to William H Brown asking why they hadn't given prospective buyers the information about the garden and they didn't feel it necessary as the agent was happy to inform people as they viewed. 4 detached houses being built in the garden and they don't feel buyers have the right or need to know prior top arriving at the house?An estate agent has a legal and moral duty to give any such information out that they have that can affect a buyers decision prior to them becoming financially involved. I might add, the ombudsman has stated that a buyer becomes finally involved when they turn the ignition key in their car and drives to view a property.Will Cross - Compliance Controller at William H Brown (Connells Group) decided against my complaint because he didn't feel the property was misrepresented and the fact that we made two offers backed that up.We did make an offer, our first offer was 60k below guide, and our second and final was 35k below guide.It transpired that Will Cross was looking at the photographs and his reasoning was only the areas of garden included in the sale were shown. Bagshaws Residential who are also part of the Connells Group tried to sell this house at auction and failed - Again, this is listed on Rightmove with all the garden pictured, even the areas that aren't included in the sale. This is the place we first found the house.. So they are reviewing.Both William H Brown and bagshaw residential are selling this house and they are also selling the land - They have a total of 4 adds between them on right and not one of these agents have mentioned 4 detached houses are to be built in the garden. William H Brown have since added an agents not to say the boundaries are being redefined - Yet they do not note planning has already been granted to build 4 detached houses in the garden.Yet Will Cross of the Connells Group does not believe this property is being misrepresented.It also needs to be said, they haven't sold this house and have failed the owner also by thinking it acceptable to let buyers know when the view and not allow them to decide before they arrange to view.

Philip · 26 June 2017

★★★★★ 1/5

Trustpilot

Gidea Park Branch - Avoid!

We have been extremely dissatisfied with the service we received from this branch throughout the sale of our property. After we accepted an offer, the team essentially disappeared, leaving us to handle both transactions ourselves. We were forced to coordinate between all parties, chase solicitors, follow up with the lender, and manage the entire process over the course of four extremely stressful months. WHB provided no meaningful support or assistance during this time.Even the estate agent representing the property we were purchasing expressed their shock at the appalling service we experienced. They had to step in and fill the gap left by WHB to ensure our sale was progressing.The only time we witnessed any enthusiasm from WHB was when they signed us up. After that, their level of professionalism, engagement, and service declined dramatically. Their sole tangible contribution was organising the viewings, and beyond that, they offered little to no value.

Amin · 21 September 2024

★★★★★ 2/5

Trustpilot

Don't Even Bother

Current tenant in a property managed by William H Brown. Landlord is what you would call rogue and flat out refuses to carry out basic maintenance tasks as well as essential electrical safety items. This agency are not interested in helping in the matter. Rather they are happy to collect your money via the rent paid and allow bad practices to carry on. If you're a rental prospect or even a potential buyer, steer well clear as they are only interested in your wallet rather than your standard of living.

M · 6 April 2016

★★★★★ 5/5

Google

Buster and the team were amazing in helping me move into my first flat, definitely recommended!

Mary-J · 22 April 2025

★★★★★ 1/5

Trustpilot

Totally disgusted with William h brown…

Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!

Shelli · 1 September 2024

★★★★★ 1/5

Trustpilot

Promise the skies, deliver what exactly?

When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!

Heff · 26 August 2024

★★★★★ 5/5

Trustpilot

Fabio in Norwich

I was helped by Fabio in Norwich, he was quick and extremely helpful. He understood that I needed to move in urgently due to starting a new job, within a week everything was sorted and I got my key. He's helpful, kind and does go above and beyond not like other estate agents I have dealt with previously.

Tanya · 10 December 2022

★★★★★ 5/5

Google

Cheers to Fabio He's been really helpful in getting to understand what it is exactly that l needed, his explanations been top tier the service been excellent, when we went for viewing he made sure we understand every thing we needed and the questions been answered accordingly. Thumbs up for the best service Fabio👍🏽

Ngonidzashe · 26 April 2024

★★★★★ 5/5

Google

Buster was brilliant

Abdulkadir · 22 August 2025

★★★★★ 5/5

Google

5 star experience from start to finish with William H Brown. Dealt with Luke throughout who was just excellent. Professional, thorough and helpful with the whole process. Took a personalised approach to us as customers and identified the perfect property for us. From arranging a viewing especially, liasing with the landlord and completing the checks the process could not have been smoother. Thanks to Luke and the rest of the team for all your help.

Iain · 11 January 2019

★★★★★ 1/5

Google

They keep putting stuff in modern method auctions- I tried to offer but sold it to a mystery buyer and no auction happened- they didn’t even come back to us as we wanted to offer 20k more than it sold for

Curlysays · 19 November 2024

★★★★★ 1/5

Google

Potential student searching for private accommodation to allow quietness and aloneness. Apparently they and their clients are so pretentious that a £60.000 per annum allowance is not suitable to take a £700 per month flat (I dare to internally wonder if I have a higher income, considering the average salary in their lowly nation which lost its Empire). At first it did not matter that I was able to provide a UK Guarantor. They were subsequently willing, however, to accommodate me upon learning said guarantor earns a 6 figure per annum pension and owns a house equal in value, which is both sad and disgusting as few can provide one with such, and no doubt more than they shall ever earn. This, ultimately, discouraged me from proceeding with my enquiry. As a note, I have lived in 10 countries in 28 years, am unfortunately moving from Scotland to England, and this move is the first time that I have ever encountered any hindrance to rent privately. On a positive note, this issue has inspired me to remain in Scotland, a much better nation.

James · 10 January 2022

★★★★★ 1/5

Trustpilot

Bunch of illiterate clowns - don't waste your time!

Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!

David · 26 July 2024

★★★★★ 5/5

Google

Great experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!

Meg · 10 January 2024