William H Brown Auction Norwich reviews

★★★★★ 1/5

Trustpilot

Promise the skies, deliver what exactly?

When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!

Heff · 26 August 2024

★★★★★ 5/5

Trustpilot

Fabio in Norwich

I was helped by Fabio in Norwich, he was quick and extremely helpful. He understood that I needed to move in urgently due to starting a new job, within a week everything was sorted and I got my key. He's helpful, kind and does go above and beyond not like other estate agents I have dealt with previously.

Tanya · 10 December 2022

★★★★★ 5/5

Google

Cheers to Fabio He's been really helpful in getting to understand what it is exactly that l needed, his explanations been top tier the service been excellent, when we went for viewing he made sure we understand every thing we needed and the questions been answered accordingly. Thumbs up for the best service Fabio👍🏽

Ngonidzashe · 26 April 2024

★★★★★ 5/5

Google

Buster was brilliant

Abdulkadir · 22 August 2025

★★★★★ 5/5

Google

5 star experience from start to finish with William H Brown. Dealt with Luke throughout who was just excellent. Professional, thorough and helpful with the whole process. Took a personalised approach to us as customers and identified the perfect property for us. From arranging a viewing especially, liasing with the landlord and completing the checks the process could not have been smoother. Thanks to Luke and the rest of the team for all your help.

Iain · 11 January 2019

★★★★★ 1/5

Google

They keep putting stuff in modern method auctions- I tried to offer but sold it to a mystery buyer and no auction happened- they didn’t even come back to us as we wanted to offer 20k more than it sold for

Curlysays · 19 November 2024

★★★★★ 1/5

Google

Potential student searching for private accommodation to allow quietness and aloneness. Apparently they and their clients are so pretentious that a £60.000 per annum allowance is not suitable to take a £700 per month flat (I dare to internally wonder if I have a higher income, considering the average salary in their lowly nation which lost its Empire). At first it did not matter that I was able to provide a UK Guarantor. They were subsequently willing, however, to accommodate me upon learning said guarantor earns a 6 figure per annum pension and owns a house equal in value, which is both sad and disgusting as few can provide one with such, and no doubt more than they shall ever earn. This, ultimately, discouraged me from proceeding with my enquiry. As a note, I have lived in 10 countries in 28 years, am unfortunately moving from Scotland to England, and this move is the first time that I have ever encountered any hindrance to rent privately. On a positive note, this issue has inspired me to remain in Scotland, a much better nation.

James · 10 January 2022

★★★★★ 1/5

Trustpilot

Bunch of illiterate clowns - don't waste your time!

Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!

David · 26 July 2024

★★★★★ 5/5

Google

Great experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!

Meg · 10 January 2024

★★★★★ 1/5

Trustpilot

Brown by name, brown by nature

I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.

Owl · 20 July 2024

★★★★★ 1/5

Trustpilot

This is an appalling estate agents…

This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health

Quentin · 16 July 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .

DoDi · 9 July 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.

Steve · 8 July 2024

★★★★★ 5/5

Google

Last year my partner and I decided to take the leap and purchase our first home, of which we have now exchanged and soon to be completed. They had just the right property we were looking for, and the help and guidance throughout the process made us feel at ease. Added to that we had the help of an excellent mortgage advisor to help us every step of the way, as well the after sales team who kept us up to date and answered any questions we had. We could not have asked for a better first time buying experience, and we all know how daunting and stressful house buying is! I would highly recommend them if you are in the market for purchasing a property.

Jonathan · 24 October 2021

★★★★★ 1/5

Trustpilot

If I could give 0 I would

If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!

Jenni · 4 July 2024

★★★★★ 1/5

Trustpilot

Awful overall..

Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.

Jag · 3 July 2024

★★★★★ 5/5

Google

Big thank you to Viv at William H Brown for all her help and guidance on looking for properties to rent in the Norwich area. She has always been happy to answer any questions no matter how small and was able to put me in touch with Luke from lettings. Both have been a great help. Would definitely recommend to anyone looking to rent or buy in the future. Thank you.

Suzi · 11 January 2020

★★★★★ 5/5

Google

I’ve had a couple of viewing with Zach; he is great and very welcoming, not only to us viewing the property; but also to the tenants within the property. He always asks your name and makes sure to build a rapport. He is great at his job and a great guy all around.

Helena · 27 March 2024

★★★★★ 5/5

Google

Thanks to Gemma, we finally made it to our completion date! We were both impressed by her tenacity to chase and feed back on our queries and to keep the process moving. All carried out in a courteous and professional manner. Fran & Guy

Guy · 24 October 2023

★★★★★ 5/5

Google

We had a very positive experience in all dealings with the Select office at William H Brown. In particular, Courtney Radley was very helpful with our purchase, right the way through to exchange. In fact all the team were a pleasure to deal with.

Amanda · 24 October 2023

★★★★★ 5/5

Trustpilot

great

I couldn't have chosen a better estate agent than William H Brown in Barking,London.

Veronica · 17 June 2026

★★★★★ 5/5

Google

Absolutely fantastic services, efficient and friendly. Fabio was an absolute gem and super helpful!

Alice · 22 March 2025

★★★★★ 5/5

Trustpilot

The best estate agent in town!!

We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse

Sue · 27 June 2018

★★★★★ 5/5

Google

My partner and I were helped hugely by Ethan while looking for our first property together. He was very knowledgable about the property and was excellent help at sorting out forms and finding out additional information for us. Many thanks Ethan, and can thoroughly recommend for anyone looking for a property in Norwich!

Harry · 10 January 2023