William H Brown Auction Norwich reviews

★★★★★ 1/5

Google

As a letting agent, absolutely terrible. I have been the guarantor for my son, who has rented from them and it has been one incompetent or careless issue after another. We were even threatened, incorrectly, with legal action, which caused a lot of concern because they didn't listen. If you're looking to rent, I suggest you try another company.

Sarah · 24 October 2023

★★★★★ 1/5

Trustpilot

Avoid Stevenage branch at all costs

Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.

NA · 5 June 2024

★★★★★ 1/5

Trustpilot

Lettings Norwich.

Lettings Norwich.. a very poor customer experience …plenty of BS and promises.. no follow up, no result .. no business!!!

Steve · 24 April 2026

★★★★★ 5/5

Google

Great experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!

Megan · 24 October 2023

★★★★★ 1/5

Trustpilot

Absolutely shocking customer service

Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS

Tina · 15 May 2024

★★★★★ 5/5

Trustpilot

We have to thank Jack and team at the…

We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.

Jane · 21 February 2023

★★★★★ 1/5

Trustpilot

Very poor service from the Scunthorpe…

Very poor service from the Scunthorpe branch, I was convinced to sell (or attempt to) my property through the modern auction process, PLEASE DO NOT USE THIS SERVICE, the communication and feedback from the auction team and the Scunthorpe WHB team was diabolical, after 4 months I gave up with them, even then they did not acknowledge my email or offer any form of apology for the poor service.

Ian · 31 October 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Megan Evans at…

I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait

Annemarie · 13 May 2024

★★★★★ 5/5

Google

I met Brian and Lydia to view a property to rent today. They were both really professional and personable. Lydia talked me through the house as went and checked if I had any questions, she was really helpful. Brian was also so helpful with talking me through the process and seeing if there was any further help I needed.PositiveResponsiveness, Professionalism

Robyn · 24 October 2021

★★★★★ 1/5

Trustpilot

From rising damp to black mould

From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.

Aaron · 17 April 2024

★★★★★ 2/5

Trustpilot

Disappointed in Holderness Road Hull Branch

My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.

Elaine · 15 April 2024

★★★★★ 5/5

Trustpilot

5* We are absolutely over the moon!

5* We are absolutely over the moon! After not having much luck with our search, Phoebe and Fabio went above and beyond for us. Even staying late to make sure we secured the property. I couldn’t recommend William H Brown Estate Agents enough. Thank you Phoebe & Fabio!Branch: Norwich

Jodie · 10 February 2023

★★★★★ 5/5

Google

We used the mortgage broker services at W H Brown. Service - Andrew Wilson (mortgage consultant) - has been extremely good, making the whole process far easier than dealing with it ourselves. Andrew is very knowledgable. He answers phone calls/emails promptly and has provided a professional and approachable service throughout. Thank you.

S · 24 October 2022

★★★★★ 5/5

Trustpilot

Hi just sold my house through this…

Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊

Kulwinder · 11 April 2024

★★★★★ 5/5

Google

Dealt with the William H Brown team and what a wonderful service! Absolutely over the moon. They were very professional and so quick responding to any queries I had. A special thanks to Luke and Brian who quite literally bent over backwards when organising our companies work call out to ensure we had all the information needed to do our jobs!PositiveResponsiveness, Quality, Professionalism, Value

Gingerninger27 · 24 October 2020

★★★★★ 2/5

Trustpilot

The vendor has lost many thousands

Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.

M · 5 April 2024

★★★★★ 5/5

Google

Sarah was lovely and friendly when reviewing the property. Property was up within 24 hours and also then let within 24 hours! Tenant was found through Sarah’s contacts rather than Right Move and was a perfect fit. Thank you!

Emily · 24 October 2023

★★★★★ 4/5

Trustpilot

Well done to the team at Crystal Peaks

Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve

Christine · 27 January 2021

★★★★★ 1/5

Trustpilot

AVOID! Bullies! Run by children

Worst Company I have ever had the misfortune to deal with . Run by a load of teens - 20 something jumped up little wannabes who think they are better than everyone because they work in sales. The pushiness of these wannabes is ridiculous I work in sales and I understand commission but if someone says 'no' they have said no , no need to ask me 6 MORE TIMES ! THE ANSWER IS STILL NO ! Funny they didn't do this to my husband , so because I'm a woman you think you can bully me into say yes !! Wrong woman to try and do that do as they found out! Threating bully teenager run , and any questions you got about the property I hope you don't want answers unless you want 'I'm not sure' 'ill get back to you on that' 'tbh I've not been in this industry long' JOKE OF A COMPANY !!!!!Hire people with experience not children Who don't understand the word noAvoid!!

Customer · 19 March 2024

★★★★★ 5/5

Trustpilot

Very great customer service experience…

Very great customer service experience working with Roberto in William H Brown. Full of smiles and great teamwork.

Abisola · 8 April 2026

★★★★★ 5/5

Trustpilot

Excellent advice and support from day 1…

Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.

David · 24 August 2023

★★★★★ 3/5

Trustpilot

Good and not so good

On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.

Charles · 16 March 2024

★★★★★ 4/5

Google

Thank you Daniel Siggins of Norwich Bank Plain in assisting with the sale of my Mother's house . Having the house in safe hands took the worry of having to sell into a smooth transaction. I was kept up to date throughout with courteous emails and telephone calls.

Dennice · 10 January 2023

★★★★★ 1/5

Trustpilot

Today

Today, on 18 September 2025, I had a booking with them. I drove 45 minutes, but no one showed up. After waiting 15 minutes, I called them, and they told me the agent had another booking. They are not serious.

Vasilica · 18 September 2025