Trusted Agent profile · Norwich
★★★★★
1,586 reviews across 2 platforms
5 Bank Plain, Norwich, NR2 4SF, NR2 4SF
William H Brown's office in Norwich, at 5 Bank Plain, is rated 2.6 out of 5 across 1,586 reviews on two platforms, including 387 Google reviews rated 4.2.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleRented a property through William H Brown and my point of contact was Fabio. Absolute legend, 10/10 would recommend. Goes above and beyond, and got me a viewing for the property I’m now renting when I rang about a different property within minutes. Mega funny as well, Fabio’s the best!
Thankyou for taking the time to leave a review. Glad to hear Fabio delivered a good service. Kind regards
5/5
GoogleHad a viewing with Zach today and couldn’t have asked for a better person to show me round. Informative and bubbly throughout, definitely would recommend to anyone and everyone moving into the area. The branch should be proud of such a young man to be a representative of the company.
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpoke to Brian, who happened to give me some great news about a property. Very professional, informative and friendly. One of the best agents I've spoken to. I would happily recommend William H Brown based on my experience talking to Brian. An asset to their team.
1/5
TrustpilotDon’t bother
Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!
5/5
TrustpilotOllie and Tom - Great guys!
Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.
4/5
GoogleSpeedy responses from the agents, from initial valuation through to offer stage. Great marketing advice which, as we followed, helped a quick sale. Solicitors are the delaying factor as we move to the end of the process, but all staff we deal with are always friendly and professional. So far a good experience but cannot comment fully until our sale is complete, hence the 4 stars.PositiveResponsiveness, Quality, Professionalism, Value
Good Morning, Thank you for the review, a great viewings day at the property with multiple offers. Kind regards
1/5
TrustpilotMy recent email to WHB can show you my…
My recent email to WHB can show you my frustration level.
1/5
TrustpilotStevenage branch is a waste of time…
Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.
5/5
GoogleSo glad I had the lovely Fabio helping me with renting a property! He honestly made it so much easier and relived so many anxieties. I don’t know what I would have done if I didn’t have him as an advisor!! Highly recommended 😊 …
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI feel that I have to write a review
I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.
1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
5/5
GoogleWe have just rented a property from this agency, and they have been really helpful in giving us the information we need for the property. Lewis in particular has gone out of his way in securing the property for us. We highly recommend!
5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
1/5
GoogleWe had our viewing with Brian, he showed up late and had conflict with the tenants after they said they were not notified viewings were taking place. After the viewing, he slagged off the current tenants to us and asked for our phones for him to write a 5 star review (that this previously was) because the lads at his office were doing a competition for who could get the most positive reviews.
5/5
GoogleAs first time homebuyers, we were incredibly impressed with the team at William H Brown in Norwich. Ralph Kitson (Viewings Negotiator) took the time to understand our needs while house-searching as he arranged viewings for us. Lewis Osborn (Branch Manager) thoroughly guided us through the next steps of finalising our offer once it was accepted. And Gemma Bartlett (After Sales Consultant) went above and beyond supporting the communications between us, the seller, and our solicitors to efficiently complete the sale. Would highly recommend working with this team to anyone in the Norwich area.
1/5
GoogleAbsolutely horrendous service. Rented us a property with no keys to the house, a bushy backyard and a dirty front yard with garbage bags and dumped greens. We are students and are practically new to the country and their way of treating us was horrible. We've complained time and again by calling them, sending them mails and even visiting the office. But to no avail. I recommend you not to go to them for renting any property and specially if you're coming here in Norwich as an international student.
1/5
GoogleRented from them and never would again. When our landlord decided to sell our flat they lied to us and told us he was selling to investors only and then people would come around for viewings who were very obviously not investors but looking for themselves or their children. Several times people had booked viewings but the agent hadn't turned up. They call me every couple of months to ask if I'm interested in buying/selling property with them. They have done this for just over three years despite me asking them to delete my contact details from their database every single time.
5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
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