Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotIn general the experience was ok but…
In general the experience was ok but some items you would expect to be reported where not ie some tiles were loose and falling off on outbuilding that backed onto a main road which we lucky spotted when we visited the property. We did not complete the sale due to personnel circumstances so not sure it anything else was missed.
Mary · 15 June 2021
Agent replied · 16 June 2024
Thank you for your comments Mary. We really appreciate you taking the time to leave them.
★★★★★ 2/5
TrustpilotSurveyor didn't see obvious defaults
Surveyor didn't see obvious defaults, like gap between patio door and frame. It feels like wasting money.
Fabien · 14 November 2024
Agent replied · 23 November 2024
Thank you for sharing your feedback with us.We apologise for any inconvenience you may have experienced with our services. Ensuring our customers' satisfaction is always our top priority at Watsons, and we regret that we fell short of meeting your expectations.Maintaining strong customer relationships is crucial to us, and we remain dedicated to providing the highest level of service because our customers deserve nothing less.After carefully considering your feedback, we would like to offer you the opportunity to connect with one of our team members for a discussion. If this would be helpful to you, please respond to this message, and we will coordinate a convenient date and time for you.Kind Regards,Alison CrawfordSenior Officer & Business Leader - People & Operations
★★★★★ 4/5
TrustpilotInformative and prompt
They gave clear information about the different types of surveys. The booked survey took place within two weeks and the follow up report was sent after 3 working days, very efficient.
Tracey · 14 March 2024
Agent replied · 16 June 2024
Thank you for your comments, Tracey! Much appreciated.
★★★★★ 5/5
TrustpilotHighly recommend
Really comprehensive report + surveyor took the time to explain the headlines of his findings to us in person also (we're current tenants in the property we're buying). Was easy to use the online portal, book etc.
Hannah · 21 October 2023
Agent replied · 16 June 2024
Thank you for taking the time to post your feedback, Hannah. Much appreciated :)
★★★★★ 1/5
TrustpilotAvoid their management company services…
Avoid their management company services at all costs. They exist only to hang onto your money, add 10% annually for doing absolutely nothing, refuse to credit rebates against invoices, and rarely respond to emails.
Theodora · 21 May 2025
★★★★★ 5/5
TrustpilotReally good report and company
The correspondence about booking was fantastic and clear. They were the best price I could find. The report was quickly delivered and very clear.
Nick · 29 June 2024
Agent replied · 16 June 2024
Thank you for your great feedback, Nick. We appreciate you taking the time to post your comments. We really appreciate it and will ensure your feedback is sent directly to Ian :)
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful, along with the written survey they also give you a call explaining everything thoroughly. Strongly recommend!
Kat · 1 October 2024
Agent replied · 23 October 2024
Fantastic feedback, thanks Kat. Much appreciated.
★★★★★ 5/5
TrustpilotFirst-time buyer
As a first-time buyer, I found the staff accommodating and friendly. The surveyor's report was simple to understand and arrived ahead of schedule.
Clare · 9 July 2024
Agent replied · 23 August 2024
Thank you for posting your comments, Clare! We're glad you had a positive experience :)
★★★★★ 5/5
TrustpilotComprehensive and clear
The survey was very comprehensive and easy to understand. Having never bought a property, all the explanations were clear which was appreciated.
Vicky · 23 July 2024
Agent replied · 23 August 2024
Thank you for taking the time to post your feedback, Vicky. Much appreciated.
★★★★★ 5/5
TrustpilotGreat service provided
Great service provided, performed on time. The level2 survey delivered what was proposed. Good overall service and fast delivery of the final report.
BV · 6 July 2024
Agent replied · 23 August 2024
Fantastic feedback, many thanks for posting!
★★★★★ 1/5
TrustpilotVery disappointed with the service
Very disappointed with the service, Sweet talk and make also promises just to get you to purchase their service.
Sam · 10 September 2024
Agent replied · 23 October 2024
Thank you for sharing your feedback with us.We apologise for any inconvenience you may have experienced with our services. Ensuring our customers' satisfaction is always our top priority at Watsons, and we regret that we fell short of meeting your expectations.Maintaining strong customer relationships is crucial to us, and we remain dedicated to providing the highest level of service because our customers deserve nothing less.After carefully considering your feedback, we would like to offer you the opportunity to connect with one of our team members for a discussion. If this would be helpful to you, please respond to this message, and we will coordinate a convenient date and time for you.
★★★★★ 5/5
TrustpilotVery professional company and…
Very professional company. The whole process went smoothly. The Communication from the surveyor was spot on about any problems they found at the property.Highly recommend using watsons.
Freddie · 20 April 2024
Agent replied · 16 June 2024
Thank you for the recommendation, Freddie.
★★★★★ 5/5
TrustpilotExcellent level 2 survey.
Good service provided. Quick turnaround and readily available slots for booking. Easy to book and track. Would recommend to people looking for surveying of property. Detailed survey document. Thanks
De · 10 March 2024
Agent replied · 16 June 2024
Thank you for the recommendation, we really appreciate it.
★★★★★ 5/5
TrustpilotEverything went smooth and the report…
Everything went smooth and the report came promptly.
Mr · 28 July 2021
Agent replied · 16 June 2024
Thank you for taking the time to leave your feedback, it is much appreciated.
★★★★★ 5/5
TrustpilotWell priced and easy to book
Competitively priced survey with easy to use online portal. Great turn around time for booking and survey results and lovely customer service.
Caroline · 14 July 2024
Agent replied · 23 August 2024
Thank you for your comments, Caroline. We really appreciate you taking the time to post.
★★★★★ 5/5
TrustpilotFirst class
From the first phone call enquiry to inspection and report i cannot fault your service. Less than a week from start to finish. Great communication and very competitive pricing. Thanks so much. Very happy customer
Karen · 20 October 2023
Agent replied · 16 June 2024
Fab feedback, Karen! Thank you so much! We really appreciate it.
★★★★★ 5/5
TrustpilotI will highly recommend Mr Paul Mills
I will highly recommend Mr Paul Mills. He is polite, communicative, giving attention to all the details, also very prompt in delivering the report.
Iuliana · 6 June 2024
Agent replied · 16 June 2024
Great feedback, thank you, Julianna. Much appreciated.
★★★★★ 5/5
TrustpilotExcellent Service
Had a very excellent service from Watson. Will highly recommend them. I will be using them again for sure.
Susi · 29 August 2024
Agent replied · 23 October 2024
Thank you for the recommendation, Susi. Much appreciated.
★★★★★ 5/5
TrustpilotDetailed survey at a good price
Detailed survey at a good priceFriendly and helpful on the phone Good timescales too
Chrissie · 13 November 2024
Agent replied · 23 November 2024
Great feedback, Chrissie. many thanks :)
★★★★★ 5/5
TrustpilotHappy with your report very detailed.
Happy with your report very detailed and easy to understand. Would recommend you to anyone looking for a good honest surveying company, thank you.
Mr · 28 May 2024
Agent replied · 16 June 2024
Thank you for your feedback and recommendation, Mr Sims. We appreciate you taking the time to post your comments.
★★★★★ 5/5
TrustpilotAmber in the Norwich office was super…
Amber in the Norwich office was super efficient, so was the chap who surveyed our house too. Thank you for your super fast service
Sarah · 24 May 2024
Agent replied · 16 June 2024
Great feedback, Sarah. Thank you for posting!
★★★★★ 5/5
TrustpilotA very good service
A very good service, From the time of instruction to receiving the final report was about 14 days. Very happy with the service they provided.
Tom · 29 April 2024
Agent replied · 16 June 2024
Great feedback, Tom. Thank you for taking the time to post your comments. Much appreciated.
★★★★★ 5/5
TrustpilotExcellent service quick to answer the…
Excellent service quick to answer the phone, appointment booked and confirmed within a day. The survey was carried efficiently and the report was with me within 2 days. Definitely would recommend.
Tracie · 21 December 2023
Agent replied · 16 June 2024
Thank you for your feedback and recommendation, Tracie. Much appreciated!
★★★★★ 1/5
TrustpilotGo elsewhere
Survey conducted 5th March, still not had the report by 14th March. No feedback. Not the service I was sold. Wish I had instructed a different firm.
John · 14 March 2024
Agent replied · 16 June 2024
Thank you for sharing your feedback with us, John.Your comments are disappointing and we apologise for any delay and inconvenience you may have experienced with respect to our services.Ensuring our customers' satisfaction is always our top priority at Watsons. We offer you the opportunity to connect with one of our team members for a discussion. Please email survey@watsons-property.co.uk with your name as the subject, if you would like to follow up.
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