Nicholas Humphreys Norwich reviews

★★★★★ 5/5

Google

As a Masters student in the area I was incredibly impressed with Sam and the team in helping me and my friends find a house, really great and friendly team who made the move seamless.

David · 2 January 2019

★★★★★ 1/5

Google

Such a disaster from the very beginning! The agency was very happy to take money from me, but is not providing a professional service at all. Some of these things would be considered beyond basic as a lettings agency. Locked out of the property for 4 days at the beginning of my tenancy for which they blamed the existing tenant - but the issue was actually that they didn't know what keys they should have for the property. They seem to have very little concern for tenant safety - they gave me a front door key knowing there was a risk I could get locked out, as they claimed there was no backdoor key (there was). They had not arranged for the property to be cleaned - they seem to have some issue where they don't know how the property is to be managed, but have not made one attempt to contact the landlord and find out how they ought to proceed, which is a bit odd. It is also resulting in no speedy progress with getting issues sorted out. Surely it is common sense to speak to the landlord rather than insisting the property is a house share when it is being let to individual tenants. Not a shared contract. These are not my only experiences with them, and it's under 2 weeks in. I couldn't recommend this agency to anyone, as my own experiences have been nothing but back to back trouble, unnecessary worry and stress, but the worst part is how very little they seem to care. Really disappointing.

Kalli · 2 January 2020

★★★★★ 5/5

Google

Great service from Joshua Copeman at Nicholas Humphreys. He listened to what kind of property I was looking for and quickly found me a wonderful house that wasn't even on the books yet. This was just what I was looking for in an estate agent. He kept in close touch with me during the entire purchase process and was always helpful and on the phone if I needed anything. Thanks to him I have found the perfect house and I am thrilled!

Lucy · 2 January 2020

★★★★★ 5/5

Google

Excellent service and they made the process very easy. Sam is a top notch geezer

I · 1 January 2023

★★★★★ 5/5

Google

Very professional. Absolutely no problems letting my property, couldn't have made the process any easier as well as getting above my intended price. Would highly recommend to anyone looking to let a property in Norwich.

Will · 2 January 2018

★★★★★ 5/5

Google

An exceptionally professional service. The staff made the whole process of letting a property painless. They were always available and understanding. Highly recommend to anyone looking to let their property student or otherwise in Norwich.

Tom · 2 January 2018

★★★★★ 4/5

Google

George came to value our property, and was punctual, very polite, friendly and helpful. The valuation was provided within two hours of his visit, very efficient!

Michael · 5 February 2025

★★★★★ 1/5

Google

As a tenant using nicholas humphreys as an estate agent i am shocked at the poor service that they have provided. Mine and my fellow housemates emails have been consistently ignored and when we ring to find out information on our property the details seem to change every time. The whole process has become a large burden and i am not happy about the service they provide. All the staff seem to provide is a response of "oh"

Pete · 2 January 2020

★★★★★ 5/5

Google

I’ve had a great experience working with Nicholas Humphreys. A special shout out to Josh who was there every step of the way, when buying my first house. 5 star!

Lucas · 2 January 2020

★★★★★ 5/5

Google

Danielle has been really helpful throughout my property sale I can not recommend her enough. I will certainly recommend her to anyone wanting to sell or buy a property

Olgert · 2 January 2020

★★★★★ 5/5

Google

A really superb service; a cut above the rest in terms of their processes and how they deal with clients - Sam and his team are a joy to work with.

Alister · 2 January 2019

★★★★★ 5/5

Google

I have recently moved out of a house I rented through Nicholas Humphreys. The staff were very helpful in guiding me through the process, Steph in particular. I thank Nicholas Humphreys for an easy move out process.

Adrian · 6 June 2024

★★★★★ 5/5

Google

Very easy process Letting with Sam and the team at Nicholas Humphreys! Always on the phone when you need them and great customer service, thank you!

Harry · 2 January 2020

★★★★★ 5/5

Google

Laura was really helpful and lovely when organising signing for a house to rent!PositiveResponsiveness, Quality, Professionalism, Value

Jess · 1 January 2022

★★★★★ 5/5

Google

Dealing with Danielle was a pleasure: knowledgeable, prompt, nothing was too much trouble, easy to deal with and not pushy at all. A real pleasure.

Mark · 2 January 2020

★★★★★ 4/5

Google

I have rented houses from Nicholas Humphreys for 2/3 of my academic years at university. I chose to rent with them again the second time due to my good experience in second year. They have always been very helpful and professional, although sometimes a little bit slow when dealing with maintenance issues (hence the four-star review). We were looked after by Laura both times and she was fab.PositiveQuality, Professionalism

Grace · 1 January 2021

★★★★★ 5/5

Google

I continue to have a fantastic experience working with the team at NH Norwich. Aa a landlord, they are a dream to work with. Highly recommended!

Freddie · 2 January 2019

★★★★★ 5/5

Google

Had a fantastic experience at Nicholas Humphrey’s Ben was especially useful would use again without a shadow of a doubt! Olly.

Oliver · 2 January 2020

★★★★★ 5/5

Google

Well organised friendly workers, Joshua Copeman was extremely helpful and made things very easy from start to finish, would reccomend!

Cooper · 2 January 2020

★★★★★ 5/5

Google

Nicholas Humphreys were great. Dealt with Josh Copeman and had no faults! Great experience, would highly recommend. 5 star.

Jake · 2 January 2020

★★★★★ 5/5

Google

Excellent experience for me. Would highly reccomend. Thank you to Josh Copeman who helped me throughout the process.

Ben · 2 January 2020

★★★★★ 5/5

Google

I am a university student that had some personal problems meaning I needed to find a replacement tenant for the house I had already agreed to stay in. So after reaching out to Amy Fulcher, who was in charge of the particular property I was staying in, she helped me through the process and was very easy to communicate with. I would definitely recommend this agency as there customer service is excellent and they made my life as easy as possible.

Gabby · 1 January 2023

★★★★★ 5/5

Google

Having dealt with some awful estate agents in the past, Nicholas Humphrey's has been a breath of fresh air. Professional service received, easy to contact and the staff have been wonderful - especially Ben. I will be sure to recommend this estate agent, as the experience has been outstandingly positive.

Irichi · 2 January 2019

★★★★★ 5/5

Google

Helped me find the perfect place to stay for my second term at uni. Sam and his team are so easy to deal with and any problems we have had have been sorted with no hassle. Thanks for making it so easy! Will be letting with you next year

George · 2 January 2019