Trusted Agent profile · Norwich · Norfolk

haart Norwich reviews

4.5

★★★★★ Excellent

893 reviews across 2 platforms

18 Queen Street, Norwich, Norfolk, NR2 4SQ

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haart's office in Norwich, Norfolk, at 18 Queen Street, is rated 4.5 out of 5 across 893 reviews on two platforms, including 874 Google reviews rated 4.6.

Google logo

4.6 / 5

874

Reviews on Google

This office

Facebook logo

2.9 / 5

19

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Norwich office, from every platform, shown as written. First names only.

5/5

Google

Special thanks to the negotiator Sean Betts. I liked his professionalism, how helpful he was to go through every administrative steps, how precised he answered to any questions I had, how available he was through the process. I higly recommend him of course, and feel totally confident thanks to him. I know that whatever concerns I may have in the futur, he will get them sorted no matter what. Paul BATARD

Paul · 13 April 2020

Agent replied · 24 August 2024

Thank you so much for your 5star review, from the haart sales team.

5/5

Google

Very responsive and professional service from Haart! Laurence Withero guided us through the entire process and showed us around a lovely let in Norwich. My fiancée and I would highly recommend renting through Haart, it's been the most trouble-free experience we've had with a letting agent :)

Aidan · 1 September 2023

Agent replied · 30 December 2023

Hi Aidan thank you ever so much for your kind review about Laurence Withero here at Haart Norwich Lettings, we will be sure to pass on your kind words, Kind Regards, Haart

5/5

Google

Kimberley was professional, caring and she kept me informed. I would use this agency again.

Greta · 30 December 2021

Agent replied · 30 December 2023

Good Morning Greta, Thank you ever so much for your feedback about Kimberley here at Haart, Norwich Sales- we appreciate this and will pass this onto her also!

5/5

Google

The whole experience of Haart selling my property has been outstanding. The team were really proactive at getting viewings on the property. From start to finish the communication was comprehensive and I would highly recommend Haart for a first class and friendly service

Joseph · 30 November 2023

Agent replied · 30 December 2023

Thank you Joseph for your kind review, its been a pleasure to help with the sale of your property, thanks again the haart sales team.

5/5

Google

Many thanks Paul C, Really useful information provided on all aspects of property selling, valuations and house improvements. I can't recommend more highly,

Paul · 31 December 2019

Agent replied

Thanks very much for your review Paul.

5/5

Google

Kelis at Haart estate agent, Norwich, has been extremely helpful with arranging viewings, answering questions and making a stressful process easy to navigate. I’d recommend using Haart!

Jack · 23 September 2024

Agent replied · 23 October 2024

We are delighted you have had such a positive experience with Kelis at our Norwich sales office. Thank you very much for your recommendation. Kind regards, haart estate agents.

5/5

Google

A very good experience so far with my property sale. I have worked with Paul and, more recently, Paola. Very responsive and good updates, but what I liked the most was their positive and cheerful attitude. I am sure this would also have an affect on prospective buyers! Great photos also.

Sally · 15 December 2020

5/5

Google

My only dealings have been with Evie Miller, whom I have found to be very open and friendly in manner. She has been extremely patient, both when accompanying me to viewings and I have been poking into everything and taking measurements, and also with regard to my many questions, which she has done her best to answer directly or find answers for me. Nothing has seemed too much trouble for her.

Heather · 29 July 2019

Agent replied

Good morning Heather, thank you for your feedback and your kind words. We're looking forward to handing you the keys to your new investment! - Evie and the team at haart.

5/5

Google

Thank you Paul C. Very friendly, helpful & understanding. When it comes to selling my home I will definitely be in touch

Tracey · 31 December 2019

Agent replied

Thanks for your review Tracey. Look forward to hearing from you in the future. Best wishes, Paul & the haart team

5/5

Google

Erin was a very professional salesperson, with all the correct answers and questions. Her follow up was very concise and swift.

Fortune · 15 April 2020

Agent replied

We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Norwich

5/5

Google

I want to specially thank Shelley Cook every time I call them to ask a question, which is a lot of times, she is always so lovely and come back to you with the answer incredibly fast! no faults at all! Has made the process which I was daunting so easy and comfortable

Ned · 8 February 2020

5/5

Google

I had a great experience with Caladon from Haart. He was very helpful and always available to answer my questions.

Cristiane · 11 December 2024

Agent replied · 25 December 2024

Thank you for your great review for Cal 😍 Your feedback is really appreciated 💖 From the haart sales team …

1/5

Google

The state agent Zoey told me I couldn’t get a flat because I needed to arrange a viewing. In another call (she did not remember me) she told me that flat had gone to an international student. I asked if that student had made a viewing she said NO and the flat was under aplication now. Do NOT trust what these state agents say to you, they are probably lying.

Clara · 29 July 2019

Agent replied

Good morning Clara. I'm sorry to hear of your experience, this is with our lettings department, and you have left the review on our sales page which is a separate department. I have forwarded your comments to Rachael Bartholomew who is the lettings branch manager and will be in touch soon. In the meantime, if you can please amend your review from our sales site as it is not a true reflection on our sales team. Thank you in advance, Samuel Patrick Branch Manager

5/5

Google

Evie was very helpful in following up with solicitors and buyers to ensure completion in a very tight deadline. Excellent customer service.

James · 29 July 2019

Agent replied

Thanks for your feedback James, I was delighted to help this go through for you, and glad we got there in the end. Keep in touch if I can help again in the future. Thank you, Evie.

5/5

Google

Fascinating museum in the beautiful natural and vibrant grounds of the University of East Anglia. Artistic, cultural and historical. The modern presentation really helps to bring the collections to life. Great lunch canteen too. One of my favourite places to visit in Norwich

Seb · 1 October 2023

Agent replied · 24 August 2024

Thank you so much for your 5star review, from the haart sales team.

5/5

Google

Justin was very polite, friendly and professional. When we do decide to sell we would have no hesitation in contacting Haart to handle the sale.

Jane · 31 December 2016

Agent replied · 30 December 2023

Good Evening Jane, Thank you for your feedback, I will make sure Justin receives your feedback. Best wishes and we hope you have a lovely Christmas. Kind Regards Danielle & the team at haart Norwich

5/5

Google

Selling a house can be very daunting when selling for the first time. But Paul Cobb took the time to explain everything to us. He made the whole process easy and if i ever needed to sell again i would use him again. Please pass on my thanks to him. Would recommend.

Maffew · 30 December 2022

Agent replied · 30 December 2023

Good Morning , thank you ever so much for your kind review about Paul here at Haart Norwich Sales, we will be sure to pass on your kind feedback to him!

5/5

Google

We have just completed the sale of our property with Haart and have had a lovely experience. Clare from the Norwich branch has looked after us and is always quick to respond to my many many questions and puts my mind at ease as a first time seller- thank you!

Jessica · 5 March 2023

Agent replied · 30 December 2023

Thank you Jessica for your lovely 5 star review, we look forward to helping your sale go through so that you can move into your lovely new home 😊 Haart sales team x …

5/5

Google

George visited my property and gave me a valuation, including tips for any renovations I should do before listing. All prompt and very professional.

Jason · 2 October 2024

Agent replied · 23 October 2024

Thank you Jason for this great review 🥳 We will pass onto George, appreciate the feedback 🤩From the haart sale team …

5/5

Google

After a slightly shaky start, Haart have been attentive in keeping us informed about the progress of our recent house purchase. Kimberley Wild took over the case and she has been particularly personable and diligent. The feeling we had was that she valued us, something that is important in something as big as the purchase of a house, especially in these Covid-19 restricted times.

Margery · 1 April 2021

Agent replied

Hi Margery, Thank you for your kind review, Kim is an integral part of our team here at Norwich Haart Sales.

5/5

Google

It was a pleasure to view a property with Kelis Shillings. She is very professional and readily answered all questions as well as pointing out relevant details.

Freyr · 10 August 2024

Agent replied · 24 August 2024

Thank you Freyr, for your kind review. We appreciate you taking the time to leave a review for Kelis. Kind regards, haart estate agents.

5/5

Google

Our experience with Haart has been amazing! As first time buyers and new viewers we have been overwhelmed with the amount of service offered to us. From our viewings with Wayne Blue and our appointments and drop ins with Ellie in the office we have just been astounded! I would like to say a maasive thank you for making this an enjoyable and stressless process for us! THANK YOU!

Adrianne · 29 July 2019

Agent replied

Good morning Adrianne - thanks for your feedback, we've enjoyed meeting you and giving you the 'haart experience' which we believe is the best in the City! Will speak to you soon. Thanks again, Evie & Wayne.

5/5

Google

The help and support that I received from Evie Miller was exceptional, not least in helping to overcome some communications problems.

Paul · 29 July 2019

Agent replied

Thanks for your kind words Paul - congratulations!

5/5

Google

Would recommend this estate agents. Great communication and advice. Sam has been nothing but helpful, informative and accommodating. Would highly recommend.

Helen · 29 July 2019

Agent replied

Thanks so much for the review Helen - delighted to be of help! Sam & the haart team

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