haart Norwich reviews

★★★★★ 4/5

Google

Kim was very helpful and proactive. Moving house can be very stressful so having her to explain the process and provide information was just what we needed. Thanks

Laura · 7 May 2021

★★★★★ 5/5

Google

I had to pleasure of meeting Paul Cobb recently when he came out to advise me regarding the sale of my home and my options. He was incredibly sensitive and thoughtful and I came away feeling completely reassured that he would do his absolute best for me. Great attention to detail. He's also incredibly knowledgeable and his enthusiasm is infectious. I'd lay bets he could sell anything!PositiveResponsiveness

Kirstin · 25 August 2022

★★★★★ 5/5

Google

As a tenant moving to Norwich in September, I begun looking for a flat this Monday, and it was more or less sorted by the end of the week. I've been dealing primarily with Emily, who has been extremely helpful and communicative. Having mainly dealt with private landlords and agencies in the past I was a little skeptical of renting through a large national agency like Haart, but actually I was very impressed with how professional and quick the whole process was. I would be happy to recommend this branch based on my experiences.

Dan · 8 February 2020

★★★★★ 5/5

Google

This is our 4th move with Haart Norwich & we wouldnt use anyone else... Absolutely brilliant team.. from start to finish we cannot fault Haart.. From the professional marketing of our property which sold in 3 days!! Sam & Bradley are a credit to Haart... They work so hard and go over and beyond to ease the stress of the moving process... Once again Haart have provided us with an excellent professional experience.. Thankyou for all your hard work.. Dan & Vhari King

Vhari · 31 December 2019

★★★★★ 5/5

Google

Recently, I was looking for a property to buy and I walked in the Haart office in Norwich (Queen street). I was helped immediately by Paola. She listened very carefully and immediately came up with a proposal to visit a house which could be the "IT". The visit of the house was really as it should be: answers to most of my questions, enough time to have a look outside and Inside. Being from Belgium, probably I asked a lot of obvious questions as well but no worries, all went very smoothly. Thank you Haart for having given me time to discover the house and a little bit of the area around Norwich as well.

Tom · 31 December 2019

★★★★★ 5/5

Google

The service received from Wayne Blue has been very helpful and professional. His knowledge of the building in question was excellent and he was able to deal with all our queries straight away.

Nicola · 29 July 2019

★★★★★ 5/5

Google

Callum is really good at supporting you thought everything that happens. Polite and friendly person

Jane · 30 December 2022

★★★★★ 5/5

Google

Callum has been very helpful throughout the process of moving into my new rental property.

Becky · 30 December 2022

★★★★★ 5/5

Google

Haart were very accommodating with the process of our first time buy. Especially Erin, very professional and excellent communication through a high pressure time. Thank-you Erin and the Haart team :)

Amy · 10 March 2020

★★★★★ 5/5

Google

Kim at Haart Norwich was fantastic always knew what was going on and explained everything to me very easily being a first time buyer. Thanks KimPositiveProfessionalism

Adam · 21 June 2021

★★★★★ 2/5

Google

Be aware that this company are horrendous for property maintenance. It took 5 months to have a shower working when we moved in and so far it has taken 6 months and counting to fix our extractor fan, which because our bathroom has no windows constitutes a health and safety risk. Add to that the fact that the moisture is making our whole flat mouldy and damp because of it. It seems keeping the sticking windows open does not help. HAARTs communication is laughable, to the point where the police had to be called just before Christmas due to some of my tools and car parts being stolen from our car space, only to finally find out that several items had been removed and "securely stored" by HAARTs "at my cost" because they felt that someone had deemed them a strange health and safety risk. None of the items pose any actual sort of risk whatsoever and has confused even the police and neighbours! The tenancy documents that have been signed and agreed by both us and HAARTs never stated anything at all about the car park space. It was also very nice they had contacted us first and given us notice that they were not happy before taking things so that the police wouldn't have been called! Avoid this company at all costs!! Not Recommended. Mr Stone LCGI IET EngTech

Christopher · 29 July 2019

★★★★★ 5/5

Google

Professional and reliable. As an investor, it's important to have a good team of estate agents working for you and Haart delivered this for us, so we will definitely be using them again. Thanks to branch manager Danielle for overseeing our purchase - your bridging between us and the vendor kept things moving. A special mention also goes to Eliot Altay who helped us secure the property and assisted us with viewings and was a huge asset in the negotiating phase - give that man a pay rise!!!

Jag · 29 July 2019

★★★★★ 5/5

Google

Great experience with Haart for our house sale - fantastic communication and expediency. A particular thank you to Evie for all her support and skill - a great asset to the team!

Claire · 29 July 2019

★★★★★ 2/5

Google

I think we received quite a poor service, and being our first time buying a property, we have been put off somewhat from house buying. We made several offers and it was never made completely clear what had been accepted and what had been rejected. We were under the impression an offer had been accepted as we were invited in to substantiate our offer, only to be phoned beforehand and asked if we could increase our offer anywhere from £500 to £3500. We were later phoned to say the property was no longer available, so we gathered from this our third offer was rejected (although nothing was ever confirmed to us). I spoke to the manager afterwards. He was polite and apologetic, although he did shift somewhat of the blame onto us as new home buyers which I don’t think was the case at all. If we use Haart again, and the experience is better I will happily amend/remove this review.

Jordan · 29 July 2019

★★★★★ 5/5

Google

Very pleased with all the help and expert advice from Joanne and team at golden triangle office. Brilliant local knowledge and really impressed with advertising and excellent website. Really friendly too.Thank you!

Della · 29 July 2019

★★★★★ 1/5

Google

Avoid! If you are reading these reviews looking for a letting agent, please avoid Haart. Their tenant credit checks are basically useless (no previous address history, no previous landlord check etc but still given the keys to my property!) The "managed" service is pointless - they simply send me a letter every month to tell me my tenant hasn't paid the rent on time - I can see that from my bank account! Then when I asked to leave the "managed" service they wanted to charge me the equivalent of 4 months rent for the privilege! - 4 months rent, not 4 months fees! So my total costs (including set up) for the 6 months would be more than 6 months rent as paid by the tenant!!! I am stuck with them for the time being due to this crazy cancellation fee, do yourselves a favour & find a different agent!

James · 29 July 2019

★★★★★ 1/5

Google

It took a threat of going to council before they took action in dealing with maintenance issues. Not at all acceptable or okay. Whilst I appreciate that landlords have to okay things haart should have a customer care team to abate issues and start to be alot more proactive with issues. I'm sure landlords would appreciate this too. Your staff should be trained how to care for a house and highlight this to the relevant people, consent is fine if a tenant is in okay with it. This should never be an issue. Homes are places for refuge for people. The last thing I want to do is be ringing around people chasing stuff when you charge more for property's year or year inflating the prices with other agents. I am considering seeking legal advice.

Theo · 29 July 2019

★★★★★ 5/5

Google

I have had a very positive experience with Evie who’s surname is miller I believe. She has been efficient , informative, extremely helpful and an open honest approach which I appreciate immensely in Dealing with estate agents, and is very refreshing. She has restored my faith in agents . She is also extremely patient with a delightful personality, delivered what she says she will , and haven’t had to chase her . I wish they had her cloned for other agents. Also had a very positive telephone call with Wayne in the office who was also very friendly and helpful. They are a credit to Heart.

Simone · 29 July 2019

★★★★★ 5/5

Google

I have been dealing with Evie regarding the sale of our house and despite being very anti estate agents, I have to say she has restored my faith! She has managed every aspect of a long drawn out process. Always willing to chase everyone and always calls back when she says she will. Both she and haart as a whole have proved to be head and shoulders above the majority of estate agents in this area. Would highly recommend them.

Belinda · 29 July 2019

★★★★★ 1/5

Google

Moving house is supposedly one of the most stressful times of your life. This was made 10 times worse by using this company. Not only did they send my move in details to the incorrect person, they changed my move in date forward two days in which it was already too late and i had traveled all the way down from somerset. Not only did this cost me money, but almost cost me my job which i was suppose to start that day but couldn't. I have never suffered from high blood pressure in my life, but i can happily say I'm now near death. ive also been told that this is not there fault and that i still have to pay £300 for estate agent fees which they couldn't even get right.

Ross · 29 July 2019

★★★★★ 5/5

Google

Many belated thanks to Sam, Pawla, Bradley and Wayne and all the team for all their help with selling of our parents' property. We would highly recommend you in the future.

Treena · 13 October 2019

★★★★★ 5/5

Google

I was pleased with the family and professional feel of this estate agency. They did their best to support me and explain things. The Covid situation led to one or two niggles which would otherwise not have happened, I feel, but they were soon resolved. Overall, I would emphasis the family feel of this agency, coming from the top. I was treated respectfully, and staff were polite, courteous and upbeat.PositiveResponsiveness, Quality, Professionalism

Diane · 25 August 2021

★★★★★ 1/5

Facebook

I don’t really know where to begin ! First thing we didn’t get keys when told we would and had to be old of the current property ASAP so this caused problems. We also got over charged after bring it up they did refund When we finally got keys and went in to our new home the electric plug boxes where hanging off walls. The plug in cupboard under sink for washing machine wasn’t safe I got an electric shock plug started hissing. Still waiting for an electrician We also have no heating none of the radiators work !! It’s freezing nobody is helping us out The carpet in bedroom is biscuit colour or should be it’s stained in what looks like cats pee and smells like it. All covered in black marks The bathroom wall is coming away and curving ! The garden is a complete mess with a meter by meter hole in the fence in to next doors garden. A shed is up and is completely following part it has two posts holding up as it’s on the slant. There rubbish stores all down the sides of it. The back gate once opened get stuck really hard to close again and the lock doesn’t line up with bolt. You can only access it from inside of garden too. The back door is extremely week and could easily be broken in to.

Annie · 23 March 2019

★★★★★ 1/5

Google

It took a threat of going to council before they took action in dealing with maintenance issues. Not at all acceptable or okay. Whilst I appreciate that landlords have to okay things haart should have a customer care team to abate issues and start to be alot more proactive with issues. I'm sure landlords would appreciate this too. Your staff should be trained how to care for a house and highlight this to the relevant people, consent is fine if a tenant is in okay with it. This should never be an issue. Homes are places for refuge for people. The last thing I want to do is be ringing around people chasing stuff when you charge more for property's year or year inflating the prices with other agents. I am considering seeking legal advice.

Theo · 11 January 2019