Trusted Agent profile · Norwich · Norfolk

haart Norwich reviews

4.5

★★★★★ Excellent

864 reviews across 2 platforms

18 Queen Street, Norwich, Norfolk, NR2 4SQ

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haart's office in Norwich, Norfolk, at 18 Queen Street, is rated 4.5 out of 5 across 864 reviews on two platforms, including 845 Google reviews rated 4.6.

Google logo

4.6 / 5

845

Reviews on Google

This office

Facebook logo

2.9 / 5

19

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Norwich office, from every platform, shown as written. First names only.

5/5

Google

From the start of us finding our potential home to now, Evie Miller's customer service levels and engagement has been second to none, nothing is too big of a question or task for her. Being first time buyers, it can be very daunting to know what needs to be done and what the processes are. Other estate agents we have dealt with seem very pushy (especially to see their mortgage advisors), but since being contacted by Evie we have never been so at ease! We have felt comfortable throughout! Would highly reccomend Evie to anybody looking for a property on the Haart website or even Rightmove that when you call you ask for Evie straight away. You will not be disappointed! I never would normally write a review about the service I have received but Evie needs to be recognised for her professionalism and interpersonal skills. 5*.. Evie, thank you for everything that you have done and still continuing to do for us in the purchase of our new home. Jordan and Keeley

Jordan · 31 December 2018

Agent replied

What a review - thank you so much Jordan, the detail is fantastic to see! Look forward to helping you into your new home very soon! Evie & the haart team.

5/5

Google

Paul Cobb was friendly and very knowledgeable with all aspects of house selling

Sarah · 30 December 2022

Agent replied · 30 December 2023

Hi Sarah Thank you ever so much for kind feedback about Paul here at Haart Norwich, we will ensure this is passed onto him and the sales team now Kind Regards Haart

5/5

Google

Over the last couple months i have been lucky to have charlotte smith from hartt, help me towards getting my first flat. She has gone out if her way to help me in anyway to make sure i could secure the flat i wanted. Charlotte has always answered the phone with a friendly tone and always helped with anything she could.

James · 30 December 2022

Agent replied · 30 December 2023

Hi James Thank you ever so much for your kind words in relation to Charlotte Smith here at Haart, Norwich sales team! We cannot thank you enough and were so glad we could help you all in this sale!

5/5

Google

I expected Haarts to be just another estate agent - it doesn’t seem so. Paul was extremely helpful and knowledgeable and a pleasure to deal with.

Kevin · 6 February 2021

Agent replied

Thank you so much for your feedback, we are very lucky to have Paul as part of our team here at Haart!

5/5

Google

Kim was great in keeping me informed in the progress of the sale. Responded to all my questions in a timely fashion. Would recommend Haart.

Uzma · 14 March 2021

Agent replied

Thank you Uzma for your kind review in relation to the Sales Team, especially Kim here at Haart, Norwich

5/5

Google

Since Cressie has been looking after our flat I have been delighted by how promptly matters have been attended to. A lovely friendly professional attitude.

Christopher · 12 March 2021

Agent replied

Thank you so much for your kind words, it is very much appreciated fro all in the Norwich lettings team

5/5

Google

Evie showed me around several flats at Grovenor House this afternoon. She was helpful, friendly and professional and has already followed up with all the information I needed. Thanks Evie

Jan · 29 July 2019

Agent replied

Thank you so much for your kind words Jan. I very much enjoyed showing you around, and hopefully will find you the right home for you! :) Evie & the team.

5/5

Google

Received a very helpful service from Evie Miller, who is always prompt in response, helpful and friendly. Makes searching/ buying houses so much fun. Big thanks to Evie and team.

Eugenie · 29 July 2019

Agent replied

Thanks for your kind words Eugenie - we enjoy making the process as enjoyable as possible! I'm sure i'll find your dream home soon. Evie & the team

5/5

Google

Received a very helpful service from Evie Miller, who is always prompt in response, helpful and friendly. Makes searching/ buying houses so much fun. Big thanks to Evie and team.

Genie · 14 June 2019

Agent replied

Thanks for your kind words Eugenie - we enjoy making the process as enjoyable as possible! I'm sure i'll find your dream home soon. Evie & the team

5/5

Google

We are contractors for Haart for the lettings side of the business. We have always found them to be very professional and extremely efficient in handling any issues that arise from problems the tenants have with their properties. We have an excellent working relationship with Nicholas Selvadorai, his immediate response to emails and calls regarding works to the properties means that our own business is run more efficiently. We work on behalf of many estate agents, and Haart are by far the best to deal with.

Melanie · 12 February 2018

Agent replied · 24 August 2024

Thank you so much for your 5star review, from the haart sales team.

5/5

Google

Daniel was very helpful throughout the process, highly recommend Haart estate agents.

Joshua · 30 December 2022

Agent replied · 30 December 2023

Hi Joshua, thank you ever so much for your kind review about Daniel Wright in Haart Estate Agents Sales Team at Norwich. We will be sure to pass on your kind words.

1/5

Google

Avoid! If you are reading these reviews looking for a letting agent, please avoid Haart. Their tenant credit checks are basically useless (no previous address history, no previous landlord check etc but still given the keys to my property!) The "managed" service is pointless - they simply send me a letter every month to tell me my tenant hasn't paid the rent on time - I can see that from my bank account! Then when I asked to leave the "managed" service they wanted to charge me the equivalent of 4 months rent for the privilege! - 4 months rent, not 4 months fees! So my total costs (including set up) for the 6 months would be more than 6 months rent as paid by the tenant!!! I am stuck with them for the time being due to this crazy cancellation fee, do yourselves a favour & find a different agent!

James · 31 December 2017

Agent replied · 30 December 2023

Good morning James, we are sorry to learn that you have not had a positive experience with us, but thank you for bringing this to our attention. Our senior lettings branch manager Rachael Bartholomew will look into this matter and will be in touch once we have investigated.

5/5

Google

Tom was very knowledgable and helpful

Rachel · 3 July 2023

Agent replied · 30 December 2023

Good Morning Rachel, Thank you so much for your kind review about Thomas Wells here at Haart Norwich Property Management, we will be sure to pass on the kind words, Thank you, haart PM Norwich

5/5

Google

Tyron was very professional and well-prepared - definitely did his homework before coming to our flat to provide a valuation.

Victoria · 30 December 2021

Agent replied · 30 December 2023

Hi Victoria, thank you ever so much for your feedback on our Newest Marketing Consultant Tyron, he is doing very well in his new role here at Norwich, Haart Sales and we are glad you saw this on your valuation too!

5/5

Google

Wayne Blue was very patient and helpful with us and knowledgeable about all aspects of the properties we viewed. Wayne always went the extra mile to accommodate our needs.

David · 29 July 2019

Agent replied

Thanks for the review David. We've been delighted to help. Wayne & the haart team

5/5

Google

The sale of my house was troublesome to say the least and included a solicitor going out of business. So I have to thank both Charlotte Smith & Clare Clark for their tenacity in bringing it all to a succesful conclusion! Today I am happier and richer thanks to Haart!

Paul · 1 October 2023

Agent replied · 30 December 2023

Hi Paul, thank you ever so much for your feedback on both Tyron and Charlotte for your experience with them and the team here at Haart sales. We are so glad we could help you!

5/5

Google

Received a very helpful service from Evie Miller, who is always prompt in response, helpful and friendly. Makes searching/ buying houses so much fun. Big thanks to Evie and team.

Genie · 31 December 2018

Agent replied · 30 December 2023

Thanks for your kind words Eugenie - we enjoy making the process as enjoyable as possible! I'm sure i'll find your dream home soon. Evie & the team

5/5

Google

Extremely pleased with the service I received. I was kept in the loop at all times. Daryl was on the ball, and any issues that occurred were dealt with promptly. Excellent service

Deborah · 31 December 2016

Agent replied

Thank you for your kind words and feedback Deborah, best wishes for the future from all the team at Norwich haart

5/5

Google

Dylan was spot on, great help. Thank you for everything fella.

Lewis · 30 December 2022

Agent replied · 30 December 2023

Hi Lewis, thank you ever so much for your kind feedback about Dylan Winter from Haart Lettings Norwich, we will be sure to pass on your kind words.

5/5

Google

Between Clare and Janette we did it!! well, they did it! i didnt really do much at all! and a jolly good giggle along the way! moving is tough, but with this lovely lot, seemed a lot less difficult. 100% felt the focus when its easy to feel lost in the system. Thoroughly recommend, their positivity is infectious!! xx

Beth · 30 December 2022

Agent replied · 30 December 2023

Hi Beth, thank you ever so much for your kind feedback in relation to Janette and Clare here at Howards Long Stratton sales- we appreciate your ever so kind words and are so glad we could finally get this through for you all! All our love from the Howards Team!

5/5

Google

I can highly recommend Haart. Christina Fahy was fantastic, she always called when she said she would and nothing was too much trouble for her, she was incredibly helpful. Thank you.

Nancy · 31 December 2017

Agent replied · 24 August 2024

Thank you for your 5star review :) The feedback is much appreciated.

5/5

Google

This goes to Bethany Adams and the host of others at Haart estate and letting agent. Bethany Adams has a way of easing your pressures with her smiles. My husband will say there are two estate agents in Norwich, haart and the others.

Opemi · 20 February 2024

Agent replied · 21 March 2024

Thank you for the 5 star review, we really appreciate the kind words and we look forward to helping you in the future. Many thanks, Bethany

1/5

Facebook

A month before we were supposed to move into our house I was informed (only because I rang up to check) that the current tenant was not moving out of the house and that we would have to find somewhere else. No help was given whatsoever just promises of links to properties which were never received. To top it all off the company didn't care less and still haven't refunded our deposit. Even after physically driving 4 hour to go into the branch to give card details and emailing card details as well. I would not recommend at all. Especially if you are student because you will be left with a month to find a house and they won't even care

Blake · 17 August 2015

Agent replied

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5/5

Google

I had such an amazing experience with Tyron from haart, he was so helpful with all of my needs and I couldn’t recommend him enough. Thank you.

Al · 25 November 2024

Agent replied · 9 December 2024

Thank you so much for taking the time to leave feedback on your experience with us, it is highly appreciated. many thanks from the Haart Lettings Team.

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