Trusted Agent profile · Norwich
★★★★★
354 reviews across 2 platforms
16 Upper King Street, Norwich, NR3 1HA
Bidwells's office in Norwich, at 16 Upper King Street, is rated 4.7 out of 5 across 354 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotThe BEST estate agent in Cambridge
Brilliant in every way! I couldn't have sold my flat in such a difficult time. Fantastic and honest. A big thank you to Warrick Anderson for his amazing support throughout the sale process. Thank you Bidwells
Thanks for your lovely review.
5/5
TrustpilotExcellent in both directions and lovely to work with
Excellent throughout. We used Bidwells for our sale and they were also the agents for our purchase. They did a sterling job throughout, from putting our house on the market through to exchange and completion (in both directions). The lead agent (Ollie Rivers) was terrific throughout, and provided much-needed positivity and energy, including throughout the unusual housing market circumstances of the Truss/Kwarteng budget. Bidwells managed viewings very well, and likewise the practicalities of the final stages of the sale/purchase. We'd use them again without hesitation (but hope not to need to for a long while!) and recommend them and Ollie wholeheartedly.
Thanks for your review, it is very much appreciated.
5/5
TrustpilotRebecca Wilson was amazing
Rebecca Wilson was amazing, we purchased a house with Bidwels, and Rebecca was very supportive, always answering our emails on the same day, we never felt alone. Thank you.
Thank you for your review, it is very much appreciated.
5/5
TrustpilotCould not have asked for more
We were more than pleased with the way Bidwells managed our recent sale.Ollie Rivers, the agent with whom we dealt was professional, knowledgeable, open & honest, and nice to deal with! Most importantly, his advice was spot on, and he was able to chase up our queries with respect to the purchaser’s position, intentions and willingness to proceed much more promptly than our solicitor.Our sale went through in (what we now know) is record time.
Thanks for your review
5/5
TrustpilotHistoric cottage purchase
We purchased a unique, historic thatched cottage through Bidwells. Ollie was a pleasure to deal with, always straightforward and easy to speak with.Bidwells also have an in-house historic buildings team who were knowledgable and helpful.
Thank you for you review, it is very much appreciated.
5/5
TrustpilotExcellent Service
Bidwell's letting team have been really good in rapidly finding new, high quality, tenants for my 'buy to let'. Niki has been especially helpful and we built up a really good rapport. Highly professional and well organised. Very good promotional video tour and photos.All round excellent service.
Thank you for you feedback, it is really appreciated.
5/5
TrustpilotHave used Bidwells for well over 10 yrs…
Have used Bidwells for well over 10 yrs now. From the first contact many years ago to today the conduct, professionalism, local knowledge, contractors, and promptness has been exemplary! Special mention to Mel and Ellie who have been excellent.
Thank you for your review, it is very much appreciated.
5/5
TrustpilotI have been very happy with the…rental of my property
I have been very happy with the service. I was kept informed of each development in a timely manner. It was good to meet the relevant staff in person and they answered all my queries. The flat was rented in good time and obtaining references was also done very quickly.
Thank you for your review!
5/5
TrustpilotOllie and Luke and their teams at…
Ollie and Luke and their teams at Bidwells have been professional and highly organised in assisting me with the sale of my old house, and purchase of new one. Very kind, with nothing too much trouble, I am so thankful to them. I have no hesitation in recommending them.
Thank you for your lovely review and we hope your parents will be very happy in the their new home and nearer to you all.
5/5
TrustpilotAppreciate & Recommend Warrick from CB2
We would like to appreciate Warrick Anderson from Bidwells in CB2 for helping us sell our home. He is highly recommended by our neighbour. From the day we expressed our wish to sell to the day of completion, he has been a steady, responsible and reliable presence in every part of the selling process. We are highly impressed by his talent and knowledge for negotiation. Also, we are very pleased with how well things turned out quickly. Thank you so much for pushing the process for us and giving us updates from time to time. We are extremely grateful that we chose Warrick to sell our house : )We highly appreciate his expertise and guidance which played an enormous part in the sale of our home. His help has meant so much to us, and we thank you for everything you’ve done. Thanks a lot! We will definitely recommend you to our neighbours and friends!
Thank you for your review.
5/5
TrustpilotLockdown buying... difficult, but well managed
The purchase of the house through the lockdown(s) was always going to be challenging. It was a difficult and long process given all the complexities, but Andrew and the team at Bidwells were helpful and supportive throughout. Very happy with my experience buying through them.
Thank you for your review, it is very much appreciated.
5/5
TrustpilotAmazing Experience
James Munro helped me a lot in answering my questions clearly and in a timely manner. As an incoming international student it was tough contacting lettings agent in the UK to seek private accommodation but James really smoothed out the process. Would recommend his and Bidwells services to anyone out there seeking a new home.
Thank you for your lovely review
5/5
TrustpilotBidwells: the quiet professionals
Bidwells always manage to be both professional and friendly. In particular, they are quietly efficient in their property management, relieving landlords and their tenants of day-to-day matters.
Thank you for your kind review!
5/5
TrustpilotThe recent sale of our property in Cambridge
The recent sale of our property in Cambridge could not have been easier. Buyer found immediately followed by a speedy completion. Many thanks to Warwick Anderson and the team at Bidwells.
Many thanks for your review, it is very much appreciated. Happy Christmas and New Year.
4/5
TrustpilotBidwells gave me three choices of…
Bidwells gave me three choices of tenants and has done all the procedures including signing the tenancy agreement for me.I did not give five stars because there was some hiccup in applying to change the account for heat supply. The staff repeatedly made a mistake in relation to one of the joint tenants' name in the application form so that the form was not accepted by the heating company twice.
Many thanks for posting a review
5/5
TrustpilotExcellent service in a challenging house move
Bidwells were the agent for our sale and purchase, in what turned out to be a very complicated move. We were assisted all the way through and communication was excellent. At times we faced challenges where we thought the move might not happen but both Ollie Rivers and Frances McDermott facilitated discussions up and down the chain and we found resolutions to make the move happen. After such a move we wont be considering moving for a very long time but when we do we wouldn’t hesitate to work either Ollie or Frances again.
Thank you for your review, I am glad we were able to be of assistance. Hope you will be very happy in your new home.
1/5
TrustpilotIf I could give a 0 star
If I could give a 0 star, I would. Bidwells were both our rental and purchase agent. The checkout agency they use is a farce, they use over inflated costs to account for ‘damage’ to rental property. The customer service is woeful. In terms of property purchase, we were told to deal with infestations as the property was bought as we saw it though there was nothing obvious at the time we saw it. Worst real estate agent I have ever dealt with both for rentals and purchase. It is a pity that they monopolise the market!
Thank you for your comments. We are sorry your experience with us hasn't been as you would expect, however, I understand you are already in conversation with our team, so hopefully a resolution can be found soon.
5/5
TrustpilotOllie Rivers is the best
Ollie Rivers is the best, takes of every detail, gets involved with everything, is available and gets the job done efficiently.
Thanks for your review
1/5
Trustpilotlook at the offices, you can see the profit
If your not informed you will pay extra fees. Subtle letter to say that you can sign for a lease extension for a fee, yet you can go to statutory for free. Exit asked for steam cleaning, contract just says clean carpets. Letter says to use preferred cleaners or we will claw money back if not to standard. Have been tenant for a few years, Several visits to repair (4 times for same fault) - they don't care,( 3 quotes on price). We will be spending about 1K to leave the property in fees and cleaning costs (beware!). Only made aware of some of these after signing the initial holding contract, when the full contract came we questioned and were told we were bound now. Very sharp practice, not to recommend.
5/5
TrustpilotRelocation to UK with Bidwells
I recently rented a fully managed house from Bidwells. It was a fantastic experience with the staff there. They only did not rent a house, but also support me to understand the local regulation here, referencing requirements, etc., and made my family relocation very smooth. I started the process when I was there in the middle east and I got keys on the second day of landing in the UK. Online support was quick and precise. Team of very professional and supportive staffs!! All the best!!
Thank you for your review, it is really appreciated.
5/5
TrustpilotResidential Lettings
We've had the support of Bidwells for the past 16 years and can't recommend the residential lettings team highly enough.
Thank you for your lovely review! We'll be sure to pass this on to the lettings team.
5/5
TrustpilotThe team at Bidwells have been great. very…
The team at Bidwells have been very professional, from the first email and onwards during the process of letting.
Thank you for your lovley review! We'll be sure to pass this over to the lettings team.
5/5
TrustpilotMy first time using Bidwells to let one…
My first time using Bidwells to let one of our properties. Service from Niki and her team from start to finish was excellent and can highly recommend Bidwells, also thanks to Warrick for the recommendationSteve B
Thank you for you review, it is much appreciated.
5/5
TrustpilotGreat service with Bidwells Cambridge
Great service with Bidwells Cambridge. Nikki was exceptionally professional and friendly. She made sure that all our needs were met and that everything was done on time while maintaining a pleasant experience.
Thank you for your lovely review, your comments have been passed on to the team.
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