5/5
GoogleGeorgia has been a pleasure to communicate with from start to finish regarding my mortgage application. She has answered any queries promptly and put my mind at ease throughout the process.
Trusted Agent profile · Northwich
Swetenhams Northwich reviews
★★★★★
284 reviews across 1 platform
The Bull Ring, Northwich, CW9 5AW
Swetenhams's office in Northwich, at The Bull Ring, is rated 4.7 out of 5 across 284 reviews on 1 platform, including 284 Google reviews rated 4.7.
Reviews
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
Google4/5
GoogleReally helpful, sorted the whole mortgage out for me quickly and were flexible when I couldn't afford their fee. Everything was sorted very quickly. Georgia and Natalie have been great.
5/5
GoogleGeorgia Greenwood couldn't have been more helpful when applying for my mortgage. As a first time buyer it was all a bit daunting but she took the time to explain everything to me and didn't mind my many questions. Would highly recommend
Agent replied · 11 June 2024
Hi Susan, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleCharlotte was excellent, very warm and helpful. A very fast turnaround from interested yo getting the keys.
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Swetenhams team provided a five-star service!
5/5
GoogleNever had such a relaxing experience with a rental company before... Felt in very safe hands, contact was brilliant and took only two weeks from viewing the property to moving in 👌🏻 Nathan in particular was just fab! Would recommend to anyone …
Agent replied · 11 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleBooked a valuation with the manager of the Northwich branch and then get an email a few hours before saying its cancelled, no explanation and no one had the decency to call. Glad I know now before I went on the market with them.
Agent replied · 11 June 2024
Dear Clare, unfortunately we do not recognise your name and we do not have a record of booking an appointment or cancelling one. We do take any complaint very seriously so, if you were a customer of ours and your review/complaint is genuine, we would very much like to investigate the issues further and ask that you please contact us at socialmedia@swetenhams.co.uk in order to resolve this.
5/5
GoogleDealt with Gerry for getting a house tenancy. She turned out very helpful and worked beyond than her duty and hours to suit my availability. Will really recommend
5/5
GoogleWe cannot begin to explain what the staff at Swetenhams have done for our family. Georgia in particular has gone above and beyond normal customer and financial services expectations in our opinion. Even an emergency meeting on a bank holiday was provided. The level or service and personal commitment is outstanding. I can recommend the team and Georgia especially to anyone seeking mortgage options, life cover, income protection advice etc. THANK YOU ALL SO MUCH
5/5
GoogleWe are first time buyers and Georgia from the Northwich office was incredible. She made the process of finding a morgage for us very straightforward. A pleasure do deal with!
Agent replied · 11 June 2024
Hi Chris, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleGreat help and support from start to finish with setting up our house purchase. Georgia is very knowledgeable about the market and we strongly recommend chatting with the Swetenhams Northwich team before entering any house purchase negotiations.
5/5
GoogleEleanor has been fantastic nothing was to much trouble offering advise and help where needed
Agent replied · 11 June 2024
Hello, thank you so much for taking the time to review our Swetenhams team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
GoogleWould highly recommend. I used the mortage services in branch, and dealt with Georgia. She was very personable, professional and got me an excellent mortgage deal.
5/5
GoogleI am a single first time buyer and have had the pleasure of having Georgia as my mortgage adviser. She has walked me through all of the steps from finding a property to having an offer accepted, all in the space of 2 weeks. At first this process daunted me but she has put my mind at ease from the start and I would recommend her to anyone starting or currently on this journey!
1/5
GoogleDeeply disappointed as a first time buyer. The agents failed to provide details of structural reports and managed to avoid tendering my offer to the vendor. I only found out when I called them about payment of deposit on the property to be told it was being sold to the under bidder. Either incompetent or corrupt, I’m not sure which is worse.
Agent replied · 11 June 2024
Hello, we are very sorry to hear that you believe the service of our Swetenhams team was not up to our normal high standard. We would like to find out more details on this so we can investigate, if you could get in touch with our team at socialmedia@swetenhams.co.uk and we can look into this further for you.
1/5
GoogleWeren’t helpful at the beginning of the process of renting a property. Everything seem to be more hassle than it should have been. House we moved in to was awful and full of mould. Apologetic once we left the house.
Agent replied · 11 June 2024
Hello, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleGeorgia made applying for a mortgage stress free, keeping us informed all the way and was always available for advice. Excellent service would thoroughly recommend.
5/5
GoogleEverything was very quick and efficient. Staff were excellent, helpful and friendly and made everything extremely eqsybto understand for a first time buyer.
5/5
GoogleNathan and April have have been excellent to deal with and have found us 4 great tenants to date. Very professional and helpful
Agent replied · 11 June 2024
Janet, thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter starting off with another agent and having a less then desirable experience we quickly switched to Swetenhams to sell our property, use their in house broker and their recommended solicitors. They fully supported us through all stages of the sale, the mortgage and the onwards purchase. When issues arose outside both of our control they were readily available to discuss and help us reach a solution. The team themselves are a group of friendly yet experienced individuals and we have felt both comfortable and confident throughout the process. We would definitely return to them to use their services in the future.
5/5
GoogleMortgage service with swetenhams has been very good, we were first time buyers and Georgia's help was just what we were looking for. Very knowledgeable and understood our situation, guided us through from start to finish.
Agent replied · 11 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleGeorgia has been an absolute superstar throughout the sale of the house, she is always there to answer any question and is very proactive at keeping us up to date with things. Thanks Georgia!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleNot worth one star. They advertise properties that they don't have. Just wasted 5 minutes of my time and 2 phone calls. They added a property on a Sunday, I called first thing Monday morning to ask to view. I had to register...only then did they tell me it was already rent agreed with the landlord. Second worst estate agent I have felt with in Northwich after BJB
5/5
GoogleGeorgia was a fantastic help with obtaining our mortgage. She is extremely knowledgeable and i would highly recommend her services!
5/5
GoogleA wonderful and efficient team. Property purchase went smoothly
Agent replied · 9 December 2024
Thank you Nav for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Swetenhams Northwich
How many reviews does Swetenhams Northwich have?
Swetenhams's Northwich office has 284 reviews across 1 platform: 284 on Google.
What is Swetenhams Northwich's rating?
Swetenhams Northwich is rated 4.7 out of 5 across all 284 reviews, and 4.7 out of 5 on Google from 284 reviews.
Where is Swetenhams's Northwich office?
Swetenhams Northwich, The Bull Ring, Northwich, CW9 5AW.
