Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
GoogleWe received exceptional service from Ed. Not your average estate agent. Honest and professional. Highly recommend this young man.
Thank you so much for the lovely feedback and 5* review for the service Ed has provided. Kind regards, BJB Northwich
5/5
GoogleWe got great experience with Ed Brown from Butters John Bee. He is very helpful, proactive and does his best for us. Thanks to him. Hasan
Thank you so much for the lovely feedback and 5* review for the service Ed has provided. Kind regards, BJB Northwich.
4/5
GoogleJess has been really professional and helpful with an issue I'm having with a rental property The only reason I'm putting a 4 is this is still unresolved as yet but Jess is sticking with it so hopefully I can edit later 😁 …
Hi Bev, thank you for the Review and comments on the help that our valuer Jess has given and provided Thank you.
5/5
TrustpilotI am writing say how much I appreciate…
I am writing say how much I appreciate the service received from Michael ferris lettings manager in congleton. As a landlord it is good to know Michael has a very proactive approach to finding a new tenant and this means I have not had any voids. I have a tenant presently but will have no hesitation calling Michael at butters to the advertise once the tenant gives notice. Thank you Michael
Dear GillianThank you so much for your 5 star review and for your very kind words, please do not hesitate to contact us if we can be of help or guidance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotI have been dealing with Kylie Palin…
I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotThank you Michael Ferris for being such…
Thank you so much Michael Ferris for being such a brilliant help in finding the perfect property to call “home” - nothing too much trouble and no question too silly, you’ve taken the stress out of the whole process and for that I can’t thank you enough. I will definitely recommend you to any of my friends and family looking to buy, sell, or rent in the future. Thank you!!
Dear AdeleThank you so much for your fantastic review and your very kind words, please do not hesitate to contact us if we can be of any assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
GoogleMichael has been an absolute star. His communication from the moment we met him till now has been amazing. He's made everything stress free and has a true passion for his job.
Many thanks for the feedback and 5* Review for the service Michael has provided.
5/5
TrustpilotAs a family we would highly recommend…
As a family we would highly recommend Butters John Bee in Sandbach. We have been really impressed with the customer service we received especially from Reuben Gittings. He couldn’t doEnough for us, making sure all the questions we had were answered and arranging several viewings for us. Reuben was really friendly and approachable and made our experience with Butters John Bee easy and enjoyable right down until we agreed a sale.
Thank you very much for your kind words they are much appreciated.Best Wishes Reuben
5/5
GoogleI recently purchased a house through Butters John Bee and they were fantastic. Daisy and Cathy always responded to my daft questions and were really helpful and pushed through the sale to happen before the stamp duty deadline. Steven was lovely on the phone. If I ever come to sell this house I’ll definitely be using themPositiveResponsiveness, Professionalism
Thanks Sarah for the 5* review, your feedback it most appreciated. We hope that you enjoy your new home.
5/5
TrustpilotBJB have been extremely reliable and…
BJB have been extremely reliable and attentive throughout the letting of my property. All expectations were met. Everything happened according to the timeline I was promised and a suitable tenant was found within a day of the property being put in their hands.I will be using them for all future lettings. Special thanks to Lucy at BJB Hanley who has answered all my questions and kept me fully updated throughout.
Hello Amanda, everyone here at Butters John Bee Hanley lettings are thankful for your 5* review and are delighted you are pleased with our service. We will ensure your kind words are passed on to Lucy.Kind Regards Lettings Manager
5/5
TrustpilotWolverhampton branch
We arranged to view a property with the Wolverhampton branch and was shown around by Luke. We then submitted the application for the property and was kept informed throughout the process. Elisha was very polite (as was Luke) at all times, kept us informed and also on the next steps. Nothing was too much trouble even with me phoning them a lot with my worries lol Will definitely recommend
Good Morning,Thank you very much for taking the time to leave us a review. We are very happy you received a 5* service, it was our pleasure to help you throughout your process. Thank you once again Butters John Bee Wolverhampton
5/5
GoogleI am really impressed with BJB especially Michael, I put my house on the market but due to change in circumstances have now rented. Michael was really kind and professional and kept me fully updated and offered really helpful advise. Highly recommend, great service and well done
Thank you very much for the 5* Review and the feedback from the service received from our Senior RSC Michael. The feedback will be passed on. Many thanks
1/5
TrustpilotIf you can avoid renting through BJB
If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!
1/5
TrustpilotWe rented off a landlord who sold…
We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it
5/5
GoogleWe recently viewed a property on the market with butters John bee. Lexi carried out the viewing and was extremely helpful and professional. We had questions about the property which she answered very competently. Any further questions we had were promptly addressed by Lexi the next day. Very impressed.
Thank you so much for the lovely feedback and 5* review for the service Lexy has provided. Warmest regards, BJB Northwich.
5/5
TrustpilotVery pleased with service provided
Could not thank the guys enough helping me sell my property in the Telford branch, they kept my up to date on viewings especially Matt who emailed me regularly so I knew what stage we were at. With the help of Butters Bee my house was sold very quickly with ease and no major problems throughout the wayVery pleased with the service given to me and would recommend to others
Dear Lynne, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to be of service to you again in the future. Best wishes, butters john bee Telford
5/5
TrustpilotReally helpful, professional and understanding!!!
Newcastle under Lyme BJB were so helpful when we were trying to find a new house to rent. Lydia was especially helpful and patient with us even though it was over Christmas and we were having some issues with the previous house. She made the whole process easier and less scary and always responded to emails very quickly. I highly recommend BJB for being efficient, helpful and understanding.
Dear Jack Woodward, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Dear Jack Woodward, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotThe Congleton Team of BJB were the…
The Congleton Team of BJB were the upmost professionals and took me through the process efficiently and in a timely manner. All of this was conducted at short notice from myself and a Tenant was established within 2 weeks of advertisement. This was primarily due to the enthusiasm and dedication of the lead BJB agent Michael Ferris whom ensured timely communication and continually took proactive action to secure Tenants.
Dear AlistairThank you so much for your kind words and for taking the time to give this great review, it was a pleasure dealing with you and your wonderful property, please do not hesitate to contact us if we can be of further assistance.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotFabulous
The Sandbach team has been absolutely fantastic, they went over and above my expectations and were so helpful. Excellent value for money, they took time and effort to keep the sale moving and liaised with all parties and their solicitors to ensure everything went smoothly. Thank you Natasha and Rueben I am so grateful for all of the trouble you went to.
Hello Caroline, Thank you so much for your review. It has been a pleasure helping you sell your home. Good luck with everything in the future. Kind regards, all at BJB Sandbach.
5/5
TrustpilotFantastic letting service
Fantastic letting service received from Rebekka who has worked exceptionally hard to ensure that our rental payments are paid on time by the tenant after I transferred the letting management from another Estate Agents in arrears with a bad paying tenant. Her hard work has been really appreciated to get things back on track. I would have no problem in recommending Butters John Bee and especially Rebekka to anyone.
Thank you for taking the time to complete a review. I am delighted to hear that your management takeover was successful and you are pleased with our services.
5/5
TrustpilotNow completed on my first house!!
Now completed on my first house!!From the initial enquiry to being handed the keys, Sophie was amazing every step of the way. People say buying a house can be stressful but Sophie and BJB made it so easy. Thank you!
Thank you for your kind review for Sophie . Please do not hesitate to contact us if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
TrustpilotWe were extremely pleased from the…
We were extremely pleased from the service we had from John butters Bee particularly Steve.His service was an exceptional professional throughout this process and really came through with helping us get the property as soon as possible.The staff the we dealt with as well Emma, Corrie were also both genuinely helpful and sorted through situations promptly and professionally.Overall the best agency we’ve come to for moving home.
Dear RenaThank you so much for your fantastic 5 star review, please do not hesitate to contact us if we can help in the future.Kind RegardsButters John BeeCrewe - Lettings
2/5
TrustpilotRubbish communications
This company needs to 'up' its communications. I emailed the Hanley (Staffordshire) branch, no reply. So I rang a number I found after an online search for the Hanley office and got their head office (I think) in Colchester! The dialling code was correct for the Hanley area, so this is highly deceiving. I wanted to speak to Hanley. How can anyone in Colchester know about what's going on in Hanley? The person who took my call was pleasant and said she would contact Hanley and that I should also email again too so that they could connect the two messages. The two stars are for the fact that I did actually get to speak to someone albeit the wrong person. I did email again and got no reply. Get your communications sorted BJB, you aren't making a good impression.
5/5
GoogleSpoke with Jamie Vaughan, and took up far too much of his time. Really knowledgeable and helpful. Looking forward to working with him in the future.
Many thanks for your kind feedback and 5* review. We're glad Jamie was able to assist and we look forward to working with you in the future. Kind regards, BJB Northwich.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
