Butters John Bee Northwich reviews

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Google

Micheal ferris has dealt with my house sale which has been difficult to say the leas, been very helpful and friendly along the way couldn’t thank Micheal and the team enough for all the help we have received would definitely recommend.

Laura · 13 April 2024

★★★★★ 5/5

Google

Michael Ferris from Northwich was lovely to speak to, very informative, helpful and supporting. Sent additional documentation for future reference and passed my details to the relevant department. Thanks Michael

Chiara · 18 October 2024

★★★★★ 5/5

Google

I spoke to Michael on the phone and he was extremely friendly and helpful, he made sure I understood and was happy with everything he explained

Micah · 12 December 2024

★★★★★ 5/5

Google

Michael was very helpful with organising viewings and getting more information about my needs and price range for alternative house's and was extremely polite

Alex · 4 January 2025

★★★★★ 5/5

Google

Jessica was very professional throughout her visit to value my late mother's property. She gave me all the information I needed compassionately and with sensitivity, and therefore provided me with an excellent customer experience. I would highly recommend ButtersJohnBee based on the service I received from Jessica.

Phil · 15 November 2023

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 4/5

Google

Really helpful and comprehensive service. All staff were kind, courteous and well informed. Ellie was well organised, professional and approachable. They certainly lived up to their good reputation.

Angela · 26 October 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 5/5

Google

Even though I didn't end up buying from BJB the help and advice I received from the branch manager Steve was second to none and that he also put me in touch with a mortgage broker that helped to get the mortgage sorted and now I finally have completed on my home

Neil · 13 June 2023

★★★★★ 5/5

Google

Fantastic help when buying our house. Kathy has been a superstar helping us in every way imaginable! Both seller and buyer she has been amazing! Steve helped us right at the start showing us round the house and putting us on the right track and was there at the end to give us the keys. Wonderful team excellent service highly reccomend.PositiveResponsiveness, Professionalism

Andy · 17 June 2022

★★★★★ 5/5

Google

The best experience I’ve ever had with an estate agent. Nothing was ever too much effort, and I was always called with updates. Thank you for making the process seamless and stress-free. Particular thanks to Daisy, who repeatedly went above and beyond to ensure I had all the information I needed. I would definitely recommend Butters John Bee in Northwich.PositiveResponsiveness, Quality, Professionalism

Emma · 13 June 2022

★★★★★ 5/5

Google

Micheal has been courteous and informative through our journey so far with Butter John Bee. As a company on the whole, I would recommend their services to all.

Denise · 17 October 2024

★★★★★ 1/5

Trustpilot

Guilt Tripping [and terrible service]

Received a letter in the post trying to guilt trip us into selling our home so a family of adults can move in? We have a child living here, so I don't see how adults are a priority. Never dealt with BJB before and certainly won't after reading this! Besides, the family want a detached house and most houses around the target areas are semi-detached/terraces, so clearly BJB don't know the area too well.Update: spoke with the brach over the phone to find out why it's acceptable to be posted this letter, and we were greeted by rude, condesending staff. Terrible service. Maybe BJB should consider the residents that are receiving their letters as they don't know their personal circumstances.

Andrew · 13 August 2024

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 1/5

Trustpilot

DO NOT EVEN THINK ABOUT USING

Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property

Graham · 22 September 2025

★★★★★ 5/5

Google

Jessica arrived promptly at 12 pm as arranged, we found her bubbly, professional and positive attitude really aided in getting lots of information across to myself and my wife, and we thought that if and when we decided to sell our house, the process would be in good hands. Thanks Jessica!

Stephen · 13 June 2023

★★★★★ 5/5

Google

Ed Brown from Butters John Bee did a fantastic job for us. He is very friendly, supportive an proffesional. We are very happy to work with him. Selma.

Selma · 16 March 2026

★★★★★ 1/5

Trustpilot

Nuisance cold calling & desperate for business

We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!

Sally · 13 September 2025

★★★★★ 5/5

Google

Kathy and Stephen the Branch Manager we absolutely brilliant in dealing with the purchase of a property. In particular they were very professional in dealings between myself and the vendor. I would highly recommend them and Kathy was always at the end of the phone when I needed to contact her. Well done to all the staff. I would highly recommend them. Thank youPositiveResponsiveness, Quality, Professionalism, Value

ANITA · 13 June 2021

★★★★★ 5/5

Google

Lexi has been super helpful in finding a property and has forwarded on property details she has found that suit my requirements. She is very friendly and polite, asking regularly if I have any questions and for my feedback on the property.

Rachael · 25 May 2025

★★★★★ 1/5

Trustpilot

Not very professional

Was with BJB for a long time whilst they managed a property for me. Then ground theyvgot me the worst possible tenant who caused so much damage and damp notbopeening windows etc. Asked them to serve a sec 21 notice which they did but dint follow it up despite the fact they got me legal insurance cover. They kept on taking the tenants' word that they would move out which they didn't. Had to start all over again and this time tenants moved out and BJB were instructed to apply to keep the deposit. Once again they failed to act and the deposit was returned to the tenant. They then charged me for the final examination of the property. Cost me over £7k to repair the property. I went to sell the property and they were the most expensive to sell through so went to another agent. Never again will I use them or recommend them.

Parminder · 5 September 2025