Butters John Bee reviews

★★★★★ 1/5

Trustpilot

Disgraceful is all i can advise

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Mrs · 25 August 2026

★★★★★ 1/5

Trustpilot

Don't trust these people especially…

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Thomas · 21 August 2026

★★★★★ 5/5

Trustpilot

landlord and

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

Halima · 31 July 2026

★★★★★ 1/5

Trustpilot

We are not a customer of Butters John…

We are not a customer of Butters John Bee, we chose to sell our property with another recommended Congleton Estate Agent. Despite having no recent contact requesting any assistance from this company we have had FOURTEEN calls in the last two months soliciting us to cancel with our existing agents and give them the opportunity to sell the property. Despite having a call yesterday again from them where we told them the property is sold we received another call today, unbelievable. We are taking advice and have been told to report them to the Property Ombudsman for harassment and unprofessional conduct. Be warned! We have put one star on this review because we can’t give a negative score.

Mr · 19 June 2026

★★★★★ 5/5

Google

I cannot recommend Butters John Bee highly enough, all the team have been wonderful, especially Lexi, she has been personable and professional every moment. The house has been on the market less than a week and has already sold, I have been gently guided all the way as it is a new situation for me. Lexi even went out of her way last week to bring me some beautiful flowers as I was having surgery. If you are considering choosing an agent in the area, you'd be mad not to use these.

Deborah · 25 July 2025

★★★★★ 5/5

Google

We had such a lovely experience with Butters John bees, they were very professional and supportive and were hands on to reply to us whenever we had any queries, Edward was always there to help us whenever we had any query and Lily also. Thank you for such a great experience.

S · 16 March 2026

★★★★★ 5/5

Google

I met Lilly Robinson, who showed me around a property just outside the Pickmere area. Lilly was punctual, friendly, answered my questions. Moving from Dumfries, I have not 'worked' with Butters, John & Bee Estate Agents. A positive experience, hence 5-star rating.

Deborah · 16 March 2026

★★★★★ 5/5

Google

At first our experience with BJB Northwich was a bit rocky to see the least, a bit of mis communication, staff changes, in total three sale progressors changing hands at critical moments which was quite difficult, however I would like to …

Gary · 16 January 2026

★★★★★ 5/5

Google

Michael Ferris has been brilliant since the start helping me and my other half find our perfect home. He has kept us up to date at every point and provided us with helpful information and advice throughout. He's very approachable and has given us a good laugh throughout a potentially stressful process. We're lucky we have been able to have him as our agent during this time and would recommend him to anyone who's looking for their next home. Couldn't have asked for better service. Thank you for your help so far, and going forward!

Danielle · 17 October 2024

★★★★★ 5/5

Google

I would like to thank BJB, Northwich - especially Michael Ferris in relation to him finding us our dream home. We initially made contact with Michael updating him on our intention to purchase a property and he has gone above and beyond to help us in choosing our property. He arranged the viewing and was very personable to talk to and gave us all the information possible on the day. His communication after the viewing and up to the offer being accepted has been brilliant and has made the process as smooth as possible. Thankyou, Stephen

Stephen · 17 October 2024

★★★★★ 5/5

Google

I have been house hunting in this area for several months now, speaking on the phone with numerous estate agents and relying on their efficiency in sending appropriate property details and alerts via email. The service I’ve so far received from Michael Ferris at Butters John Bee in Northwich has been exceptional; he is attentive, dedicated to the details and efficient - but still maintains a friendly, personal attitude. I genuinely feel as if my interests are being well looked after!

Cath · 10 October 2024

★★★★★ 5/5

Google

All staff members were very helpful With our purchase . Edward Brown was great keeping us notified of the progress of the purchase which took longer than anticipated

Sheila · 16 March 2026

★★★★★ 1/5

Trustpilot

So bad its frightening

So, you decided tp go with a new agency only to find that the agency who were so excited and promised so much were list as bad as the rest, Thats Butters John Bee Northwich. Today is a week since signing up and still no board outside and thats after three calls asking where it is and given excuse after excuse. Friday last week they go live online without informing me and without getting my approval for the pictures, some of which do no justice what so ever. Today, I speak via phone to Ed at the Northwich branch who tells me that an automated email was sent informing me of being live on line, er no it was'nt. Then ask about property owners approving pictures for online again, Ed states that he will need to check the policy and get back to me!!!!!! Thursday last week when my confidence was sliding I ask that the branch manager speaks with me but no conversation takes place. Today I ask to speak with Emily Wheat the MD of Butters John Bee only to be met with the response 'I can help you' when I have made it clear what i want. Butters John Bee take the universaly bad reputation of estate agencies to a differant level. Within the next two days a mock Butters john Bee board will appear outside my house advising not to use them under any circumstances. As a media owner, it is also my intention to flood social media etc with this issue. Please, Please beware and do not use Butters John Bee Northwich of indeed anywhere.

Stewart · 17 September 2025

★★★★★ 5/5

Google

Once again I've received excellent service from Michael, I first had contact 2 years ago when I rented my current property and Michael was my advisor who was professional, caring and prompt with any responses required for my application, and today I have gone back to a Michael for a sales enquiry. Michael was supportive in referring me to appropriate services for mortgage advice in order for me to find my forever home. Thank you Michael. Highly recommend butters John bee agents

Natalie · 27 June 2024

★★★★★ 5/5

Trustpilot

Cant fault them!

I had an exceptional experience with Butters John Bee! From start to finish, their professionalism and dedication to customer service were evident. The team was incredibly knowledgeable and responsive, making the entire process of buying a home smooth and stress-free.The staff were friendly and always available to answer any questions I had. They kept me informed at every stage and provided valuable advice that helped me make the best decisions. Their local market expertise was impressive, and I felt confident that I was in good hands.The property viewing was well-organized, and they went above and beyond to accommodate my schedule. When it came to negotiations, they were firm yet fair, ensuring that both parties were satisfied with the outcome.Overall, I highly recommend Butters John Bee to anyone looking to buy or sell a property. Their commitment to excellence and customer satisfaction is truly commendable. Thank you, Butters John Bee, for helping me find my dream home! Special thanks to Kristina for all your help.

Emily · 28 May 2024

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Google

Jemma has been a superstar and has worked with us to get the house on the market at the right price and hopefully buyers through the door soon. Very professional and personable - refreshing to find someone so keen to get things moving and offering honest and helpful advice.

Sara · 25 July 2025

★★★★★ 5/5

Google

Micheal was very helpful today. He went above and beyond to explain things to me in a way I could understand as this is my first time of selling a house. Micheal kindly arranged a valuation for us & took me though a thorough questionnaire to find out exactly what we are looking for in our next house and added us to a mailing list so we get alerts when something comes available that is suited to us. Thank you so much for all your help!!

Emma · 15 May 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

Lily Robinson was very professional and accommodating for our third viewing of the property ahead of completion. We’re very much appreciative.

Wild · 16 February 2026

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026