Butters John Bee Northwich reviews

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Trustpilot

Claire Herety always goes that extra…

Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.

Kat · 18 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.

Customer · 7 March 2026

★★★★★ 5/5

Google

Lily was great she showed me all the house and explained everything she was great

Ali · 16 February 2026

★★★★★ 4/5

Trustpilot

I had a very helpful experience because…

I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.

Gary · 20 July 2023

★★★★★ 5/5

Trustpilot

Chloe was very professional

Chloe was very friendly, polite, and very professional. She is a very good listener and answered all the questions we had, and was always looking for the fastest and the best solution. She went that extra mile to help us, including walking in the snow. We were very impressed with her work ethic and professionalism.

Paul · 19 November 2024

★★★★★ 5/5

Trustpilot

Selling a house can be incredibly…

Selling a house can be incredibly stressful, but Amy made the entire experience so much easier for us from start to finish.

Mrs · 4 August 2026

★★★★★ 5/5

Google

I have used Butters John Bee (Northwich) to sell one of my rental properties. Over the years I have used many different agents to buy and sell property but I can genuinely say that this has been the best experience to date. All the staff have been available to talk to , professional and reliable. This positive experience however is specifically due to the tenacity of Daisy one of the sales consultants. She has been on the ball daily, chased up every concern and has absolutely been the energy behind the sale completing when potentially things could have slowed down. Thanks to Daisy and the team, I will definitely use this agency again ! Highly recommend!

Davina · 13 June 2023

★★★★★ 1/5

Trustpilot

As a buyer they are a complete…

As a buyer they are a complete nightmare CREWE branch. Try to get an appointment and they want you to wait 2 weeks till they can get all interested parties to do block viewings one would assume to start a bidding war. Do the sellers know they use these tactics? What do you have to do to buy a house through them? I have seen several properties that I know would suit but cant view. Same 2 years ago when both my daughter and I were moving to the area and buying separate properties. Constant obstacles to prevent viewing. Same now that I unfortunately need to move again. I dread seeing a property come on the market with BJB .No point in trying to explain away your AWUL SERVICE. So, after waiting the 2 weeks I arrive at the property at the appointed time and no Estate Agent. So, I phone the office and get transferred to an INDIAN CALL CENTRE who tells me to stay put the agent is. on their way. He will call the agent now and to stay till the agent calls me. Well, we waited 30 minutes and left having wasted the whole morning planning around this appointment. One week on, still waiting for phone call.So, PAUL ROSCOE, if your commitment is to your sellers you are doing them a great DISSERVICE if a committed buyer cannot get to view their property. And you provide a free service to buyers????? What service. There is no service. No matter, I will contact sellers directly from now on to let them know how you DONT sell their property. As a buyer, do you think I can continually wait around for weeks on end whilst you try to create a budding frenzy.. Not a chance. Such a pity that people dont sell their homes every day so they have no idea what a trap they are falling into when they sign up for your awful service.

Boo · 10 June 2023

★★★★★ 5/5

Trustpilot

BJB Winsford

I recently had the pleasure of working with Pat and the rest of the team at Butters John Bee Winsford, and I couldn't be happier with the service they provided. From the moment I got in touch with them, I was met with professionalism, attentiveness, and a genuine desire to help me find the perfect house. I am delighted to write this review and express my gratitude for their outstanding assistance.Pat, has been an exceptional agent and helped me with the purchase from start to finish. The team’s knowledge of the local housing market was extensive, and they listened attentively to my requirements, making sure they understood my needs and preferences. They were patient with my questions and concerns, always providing honest and insightful answers. I truly felt that they had my best interests at heart throughout the entire process.The entire team at Butters John Bee worked seamlessly to ensure a smooth experience. They were quick to respond to my inquiries, provided regular updates on new listings, and promptly scheduled viewings that aligned with my busy schedule. Their dedication and commitment were evident in every interaction, making the house-hunting process enjoyable and stress-free. When it came time to negotiate and finalize the purchase, Pat and the team demonstrated excellent negotiation skills, ensuring that I secured a fair deal. Thanks for helping me find my first home.

Shel · 6 June 2023

★★★★★ 5/5

Google

Highly recommend Lily , friendly , helpful good to deal with.

Rebecca · 16 February 2026

★★★★★ 5/5

Trustpilot

Quick Response to an emergency by Claire Jinx

On the 22 December 2022 I was telehoned to be informed that the property that I Let in Shavington Cheshire had suffered from flooding due to a burst water pipe.Claire Jinx has been most helpful in arranging help at the property, liasing with contractors,liasing with the insurance company and Cheshire East Council. Considering this was taking place over the Christmas / New Year period. I have been most grateful for this assistance especially as I live 200 miles away in Devon and cannot just "hop in the car and pop round the corner "Many thanks Claire,David Killer

David · 10 February 2023

★★★★★ 5/5

Trustpilot

Valuation

I contacted butters John bee for a valuation for probate purposes and I spoke to a very nice man called Ryan Cheetham this morning 30/09/2024 and true to his word Ryan said he would email me a letter with the valuation which he did in the same afternoon thank you Ryan very impressed

Susan · 30 September 2024

★★★★★ 5/5

Google

Going through the process of listing my house for sale and Jemma has been so helpful to me. Great knowledge and understanding and makes me feel a lot more confident going forward

Martin · 25 June 2025

★★★★★ 5/5

Google

Would highly reccomend Erin for viewings. I’ve had dozens of viewings in the last few weeks and she was by far the best agent we have had. Thanks Erin!

Robbie · 25 July 2025

★★★★★ 5/5

Trustpilot

Recognition of professionalism

To whom it may concern, I wish to recognise the professionalism of Megan Pugh in managing the letting requirements a new tenancy for an apartment owned by me in Leek, Staffordshire. Megan's commitment and methodical approach was evident from the outset and her efforts provided me a level of confidence that matters were being handled in a meaningful and effective manner. I would have no hesitation in recommending Megan and her colleagues to other property owners.

Peter · 15 May 2026

★★★★★ 5/5

Trustpilot

When I had to market my mums house I…

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Leanne · 6 December 2022

★★★★★ 5/5

Trustpilot

Suzanne at Sandbach is super!

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

Catherine · 18 November 2022

★★★★★ 5/5

Trustpilot

Professional helpful service

The team at BJB have been so helpful and professional since we made contact with them back in June 2022. Suzanne Clark in the Sandbach office was in regular contact with us sending possible properties to review and regular phone calls to see how our sale was processing. She helpfully introduced us to the Nantwich team which led to us viewing our perfect retirement home, we have since had an offer accepted and we hope to move to Cheshire in January 2023. Suzanne was so helpful kind and very knowledgable we highly recommend BJB as a company as everyone we have dealt with have been exceptional.

Lynne · 26 October 2022

★★★★★ 1/5

Trustpilot

Horrendous!!!!

A dreadful experience. I am a landlord, and was gobsmacked at the fees these clowns charged for their services. I have been charged £60 and £90 by two other agents to serve a section 13 advising of a rent increase.( a one page downloadable form which requires the insertion of a couple of names and addresses on along with the proposed rent increase. BKB's fee for this service?? £250!!!!!!! based on this and their overall very poor communication skills and speed with which they act on instructions, (snails pace) I have decided to remove my property from their management, once I have paid their extortionate six weeks rent plus VAT severance fee. They really should be out out of business.

Nickie · 26 March 2026

★★★★★ 1/5

Trustpilot

As a landlord who has used BJB Lettings…

As a landlord who has used BJB Lettings for property management services, I wanted to share my experience to help other property owners make informed decisions.## Pros:- BJB offers a range of services including letting, rent collection, and full management.- They have an established presence in the market.## Cons:1. Communication: I had 4 contacts who were all good when available. When they weren't I often struggled to get timely responses to issues. Despite having multiple contacts, it was challenging to reach key staff members. Nobody tells the landlord or tenants when people go on holiday. They do have a call concierge but there is no service level in place to return calls. This leaves landlords and tenants hanging at critical times. 2. Accuracy of Reports: There were persistent inaccuracies in the Spicer Hart system reports, with missing payments not being addressed promptly. Even after 12 months, at the end of each month nobody could tell me if all the tenants had paid. 3. Proactive Management: I found a lack of proactivity in several areas: - Rent increases for existing tenants were not managed efficiently and had to be taken back. - Room turnovers were not handled smoothly when tenants left unexpectedly. - There were delays in addressing maintenance issues, such as a blocked drain that took 2 weeks to resolve.4. Cost Management: Some maintenance charges seemed excessive compared to market rates.5. Responsiveness: There were instances where tenants were left without essential facilities (e.g., cooking facilities) for extended periods. The cooker electrical engineer failed to turn the power leaving the tenants with no electricity for hot water. 6. Financial Reporting: There were delays in reporting received payments and discrepancies in payment records.7. Contract Terms: Some clauses in their agreement may be considered restrictive, particularly regarding termination and ongoing fees following termination. These terms carry a significant imbalance and mat not stand up in court. Be very careful. I would advise carefully reviewing the contract terms before signing. ## Advice to Fellow Landlords:- Thoroughly review the contract terms before engaging with any letting agent.- Ensure clear communication channels and response times are established from the outset.- Regularly review financial reports and question any discrepancies promptly.- Consider the balance between the convenience of using a management service and the potential for higher costs or reduced control.While my experience with BJB had significant challenges, experiences may vary. I encourage other landlords to do thorough research, ask for references, and carefully consider their specific needs before choosing a letting agent.

Mike · 17 October 2024

★★★★★ 1/5

Trustpilot

Never Rent from this company

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. 3 years of begging for repairs and I gave notice and moved out. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 20 March 2026

★★★★★ 1/5

Trustpilot

Keeps pestering me with phonecalls I

They have somehow got my number- After the 1st phone call i explained they have the wrong number, and they told me they would remove me from the system. I have now received over 10 phone calls from this company over the last 3 days. And my number has still not been removed. It is very fustrating.

L · 1 September 2026