Butters John Bee Northwich reviews

★★★★★ 5/5

Trustpilot

Excellent house selling service

BJB sold our house in February of 2022.From the start, the level of service from the entire team was impeccable.George visited our house, for the initial valuation, and Reuben conducted the open house viewings, and oversaw the rest of the sale process.Natasha even contacted us out-of-hours with an emergency, when we were away.Reuben kept on top of proceedings, contacting the buyer’s solicitor, and keeping us informed with weekly updates.We have no hesitation in completely, and absolutely recommending the services of the Sandbach branch of Butters, John Bee.Many thanks

Rennie · 1 August 2022

★★★★★ 5/5

Google

BJB Sold the property to a fist time buyer after just five days for the full asking price, which was brilliant news. Unfortunately the buyer was refused a mortgage because we discovered the house has a steel frame within the cavity wall. This was something I was not aware off. The house also had cavity wall insulation installed some years ago, again I was not aware of this. The insulation was then professionally removed, the house put back on the market, and again sold within 7 - 10 days again to a first time buyer and again they were refused a mortgage. This time we learned that only one Building Society will lend money on steel framed buildings provided that the structure of the house had not been changed, installing cavity wall insulation meant the house had been structurally altered and therefore no one could get a mortgage to buy the house. BJB recommended auctioning the house but fortunately BJB managed to find a cash buyer and the house sold within a short space of time. This sale was a very steep learning curve for us all. During this long process Steve and his team were very helpful and supportive best of all the house was eventually sold albeit at a lower price than first suggested.

Michael · 13 June 2022

★★★★★ 5/5

Google

This is how impressive Steve, Kathy, Daisy and the team are? They're not even my estate agents and I'm leaving a review. They were actually the estate agent of the buyer of my house who was selling her house' with BJB, Northwich. The chain wasn't long but the process was difficult and painful. No communication from solicitors up and down the chain caused no end of stress and frustration to the degree where the whole thing could have fallen through. On several occasions they phoned all solicitors and clients down the chain to help facilitate exchange and completion. Without the team at BJB Northwich this might not have gotten over the line. They were nothing short of extraordinary.

Steve · 13 June 2022

★★★★★ 5/5

Google

Steve and the team were fantastic from start to finish. They got my home on the market within days of first contact and we were fortunate enough to have accepted an offer after the first lot of viewings. There were a few hiccups along the way, no fault of BJB, and during these times the team liaised with both myself and my buyers, keeping all parties in the loop throughout. A particular shoutout to Kathy, as she quelled a lot of the concerns I had and was always on hand for any and all questions. I'd absolutely recommend Butters John Bee, and wouldn't hesitate to use their services again in the future should the time ever arise!PositiveResponsiveness, Quality, Professionalism, Value

Nick · 13 June 2022

★★★★★ 5/5

Google

A huge thank you to Steve - Manager and Kathy Gibb who made the whole process go through smoothly in what was a very sad home sale since the passing of our mum. The house was sold within a couple of days, the professional way in which they conducted the sale, we simply 'left them to it' - giving escorted viewings/giving feedback/updates. We would definitely recommend BJB to anyone wanting a professional, good quality and friendly Estate Agent with the sale of their home.

Chris · 13 June 2022

★★★★★ 5/5

Trustpilot

I'd like to thank Max (staffordshire…

I'd like to thank Max (staffordshire branch) for all of his help throughout our application.

Sarah · 10 July 2026

★★★★★ 5/5

Google

I found Michael was very punctual and knowledgeable about the two properties I viewed, and suggested a further property aswell. I had a couple of questions on another property that even though he didn’t have the information to hand he was prompt in getting back in touch to give me the relevant information.

Dave · 11 June 2024

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line.

Darren · 15 April 2026

★★★★★ 1/5

Trustpilot

Very difficult experience

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

Sian · 26 February 2026

★★★★★ 1/5

Trustpilot

Expensive to sell via this estate agent. Terrible customer service.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Hazel · 18 February 2026

★★★★★ 5/5

Google

I made enquiries on behalf of a friend who was looking to purchase a property for the first time. Michael Ferris was extremely helpful & professional. He talked through the buying process and was able to secure, at short notice, an appointment with the onsite Affordability/New Home. Very happy with the service provided.

Hazel · 13 May 2024

★★★★★ 5/5

Trustpilot

I would very much like to thank BJB in…

I would very much like to thank BJB in Sandbach for the sterling work on my Mum's house sale. From the initial valuation and follow up information to completion, the service was both professional and personal.Every time I rang the office, staff were helpful and courteous but I would particularly like to thank Mark for his advice at the beginning of the process and Rueben for his calm, pragmatic and friendly handling of the sale; it made a very emotional process much easier than it would otherwise have been.

Sarah · 15 February 2022

★★★★★ 5/5

Trustpilot

2 good viewings …

March 2024 we had 2 nice viewings with Pat Rigby in Winsford. Pat was lovely and allowed us to have a really good look around. The property on Grange Lane was a surprising gem although sadly a bit too big for us. Thanks Pat see you again in the future. From Mr & Mrs Hayes

Christine · 31 March 2024

★★★★★ 1/5

Trustpilot

Warning to all landlords

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

Peter · 29 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026

★★★★★ 5/5

Google

We recently had a visit from Jessica Jinks from Butters John Bee in Northwich, who came out to value our property with a view to putting it on the market. Jessica was very professional and knowledgeable about the housing market, explained everything we needed to know in detail, and was really lovely to deal with. Thank you for the excellent service.

Helen · 15 November 2023

★★★★★ 5/5

Google

Very impressed with the service we received from BJB, and must mention Stephen Heath, from the moment he introduced himself we felt very comfortable and assured. We needed advice about the best marketing options for a property that had belonged to a relative and now we were obtaining a grant of probate. The property was was a doer-upper and badly needing some TLC. Stephen Heath explained the Auction process and all the “pros/ cons “ the Auction route would entail, and also the process of selling thru an Estate Agent. We were confident with the knowledge and the information we had received from Stephen that Auction would be the way to go. It was definitely the right decision for us, the whole process has been very professional, but friendly, and smooth. we have been have been kept informed at every stage and today contracts were exchanged! Yay!! So a big “THANK YOU” to Stephen and the team at BJB Northwich. Will definitely recommend .PositiveResponsiveness, Quality, Professionalism, Value

Frances · 12 January 2022

★★★★★ 5/5

Trustpilot

Butters John Bee

Butters John Bee, HANLEYSteven ParkerIt was amazing after I decided to leave my propery on rent, Steve was very professional and found the tenenant with 2 days and completly finalized the whole process with in 3 to 4 days. He was also helping me to sort the EICR report from the person who did it, personally through facebook, Thank you Steve keep up the good work Thanks Arun

Arun · 28 April 2023

★★★★★ 5/5

Trustpilot

James was second to none he went above…

James was second to none he went above and beyond great guy would highly recommend asking for him .

Valerie · 17 May 2026

★★★★★ 5/5

Trustpilot

I had a positive professional quick…

I had a positive professional quick sale within 2 days of putting my house on the markert… with a cash buyer and no chain from us or them… Unfortunately the completion of this sale took 45 weeks, may I add this was down to our solicitors not butters, I had a lot of up and downs, anger, frustration and stress during this time,, For the first 5 months I didn’t have much support, then I spoke to Lynn Beecham from the Hanley office, she was a dream come true, I felt a weight lift off my shoulders and hope for a completion after speaking to her for the first time, although the completion still took a further 5 months Lynn worked so hard trying to chase things up between the solicitors for me and always kept me in the loop, without her I wouldn’t have known half of what was going on and where my sale was up too.she was amazing and very supportive, she is a real assets to the company… well done Lynn she alone deserves the 5 star rating. Thankyou again….

Diane · 21 September 2021

★★★★★ 5/5

Google

Stephen, Daisy and Kathy, have been absolute stars throughout this whole process, this was my first time selling and the Northwich branch Have been fantastic. Showing respect for me and my circumstances You have all made the process a lot easier for me. I was able to grieve and feel ok for wanting to move on. Thank Stephen for explaining all the details to me in a way I understood. Thanking you Kathy for keeping me up to date all the way through the viewings. And Daisy For your enthusiasm and respect and showing what this place had to offer. I Can never thank you enough and in very trying circumstances. Regards PaulPositiveResponsiveness, Quality, Professionalism, Value

Paul · 27 August 2021

★★★★★ 5/5

Google

I have just purchased my first property and have been dealing with Gemma Dudley who has been more than helpful! We had a few delays and Gemma did her best chasing these up constantly and trying to push them along ensuring it all went as smoothly and quickly as possible. Really appreciate Gemma’s hard work!

Molly · 16 November 2025

★★★★★ 5/5

Google

Michael Ferris was a 10/10 estate agent. Really friendly and good at selling the positives about the property we viewed with him and let us walk around the property ourselves after showing us around to discuss what see in the property. Definitely would liked to be shown other properties by Michael.

Amelia · 13 April 2024

★★★★★ 5/5

Google

Thank you so much team for all your help! In particular I’d like to mention Clare Herety for her help in pushing things through she was very professional, calm & managed to pull the sale together at the last minute. Thank you. Have a great Christmas. Christine Greene

Christine · 16 January 2026