Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
1/5
Googleterrible service very unprofessional, my offer was accepted then jemma became impossible to get hold off, They sent someone’s husband round for a viewing with me instead of an estate Agent so he couldn’t answer any of my questions. would not recommend especially jemma
Thank you for your feedback. We're sorry to hear about your experience and will address these concerns to ensure we provide better service in the future.
5/5
TrustpilotNothing was too much trouble for Emma...
We sold our house really quickly last May with Buttersjb. We had Emma Spanton there for us the whole way through to Completion, Emma was so helpful, nothing was too much trouble even though i kept ringing and emailing her for updates. We were very happy with the service we got from Emma and the team at Newcastle-under-Lyme, Thank you Emma. We couldnt have got through it without you.
What a fabulous review! Thank you so much for taking the time to comment. We are always delighted to hear these comments from our clients. It's the icing on the cake when we get a review of a job well done. Many thanks.Julia Bramfitt CPEA FNAEABranch ManagerButters John Bee
5/5
TrustpilotRecommended company
We have used Butters John Bee in Crewe on previous sales and always helpful. Maddy has been professional, efficient and supportive. Recommended. Thank you to all the Team.
5/5
GoogleWould highly recommend this estate agent to anyone considering putting their house up for sale. Stephen is amazing at his job and we felt in safe hands with him. A big thanks to the whole team at the Northwich branch for all of their help.
Many thanks for the kind words and the 5* review. If and when the time comes, please do not hesitate to call us and we will be more than happy to help again.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, particularly from Kelly Johnson who was so helpful all the way and went out of her way to help and always got back to me straight away by phone or email . I can’t thank her enough
5/5
GoogleI would highly recommend Jessie Jinks at BJB, she certainly did an excellent job for us after we had been let down by P Bricks. Jessie was very proactive and gave us good, knowledeable advice, she certainly knows her stuff!
Morning Brian, thank you for the kind words, the feedback and the 5* Review for our valuer Jess. We wish you all the very best.
5/5
TrustpilotAbove and beyond
We used BJB in Sandbach to sell our home. We experienced delays and issues from down the chain. During the while experience Melissa and the team provided excellent communication and regular updates. They went above and beyond to get our house sale completed.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotWe were looking for somewhere to move…
We were looking for somewhere to move into during lockdown and it was a very stressful time, Michael was so supportive and helped us every step of the way. He even met us on his day off to give us our keys, that’s truly going over and above! I would highly recommend using them - they have made a very stressful situation easier. Thank you.
Dear AimeeThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Michael, we hope you enjoy your new home, please do not hesitate to contact us if we can be of any help in the future.Kind RegardsButters John BeeLettings
5/5
TrustpilotThank you!
We were so pleased with how quickly and smoothly the whole process went. We used the Sandbach office where Diane was particularly helpful and very proactive in trying to move the process along as fast as possible. She also offered help and advice to us as newcomers to the town and provided a kind of aftersales service to help us settle in. Many thanks Diane!Don & Vivienne Higgs
Thanks you very much for your kind words, they are much appreciated and I was glad to help.Best Wishes Diane
5/5
GoogleWe have been dealing with Daisy for many months. Daisy has been easy to contact and very approachable. We got to we’re we needed to be regarding finding our Bungalow and last forever home. Daisy is a credit to BJB’s Thank you Daisy :)
Thank you for the kind words and the 5* Review,
5/5
GoogleJessica has been really supportive and encouraging through the process so far. She has helped talk me through any worries I've had and explained the whole process. She is also a lovely person to talk to and makes you feel at ease around her.
Kind words and feedback for our Jessica, the 5* Review is most appreciated and if you need anything further please call us on 01606 352888. Thank you
5/5
GoogleThank you so much to Steve, Kathy and Daisy for all their help and support, you made our selling experience run so smooth, very professional, very communicative very helpful.throughout our journey…. Great team. Butters John Bee Northwich, deserve credit for running a lovely friendly team, thank you very much Carol Thake and Steve Lawrence
Thank you Carol & Steve for the 5 Star Review, lovely feedback and comments. Wish you both all the best in your next adventure.
5/5
TrustpilotWe've dealt with Danielle as part of…
We've dealt with Danielle as part of the property management team for the last three years and with multiple properties. She has always made any contact with ourselves and landlords as seamless as possible and if we ever have issues with a property she is quick to ensure the issues are resolved ASAP. Thanks so much to Danielle and the rest of the team 🎉
Dear Amy,Thank you for your review about our team member Danielle from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleMichael was very helpful and supportive, taking the details he needs to help me set up viewings. Thank you for the quick response and all of your help!
Many thanks for the feedback and 5* Review for the service Michael has provided.
4/5
GoogleThe service was good, Freya was helpful and set me up for property alerts and was able to give me information on a property I'd enquire about.
Many thanks for the feedback and the great review on the service Freya has provided.
5/5
TrustpilotI had the pleasure of meeting Tresa…
I had the pleasure of meeting Tresa Harris yesterday I went to a viewing of a house with my family. Tresa was extremely helpful and has great inter personal skills. Highly recommend Butters John bee. Thanks for a great experience.
Thank you for your kind review for Tresa. Please do put on google for it to count for Tresa. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
GoogleJessica was on time for our appointment and very knowledgeable about current market conditions. She had comparable properties set up on her ipad which backed up her proposed price for our house. Altogether I was very impressed by her professionalism and marketing strategies.
I am so glad that our PMC Jess met your expectations and thank you for the 5* Review and positive feedback. Once again many thanks.
5/5
GoogleMichael is professional and friendly, and I have no doubt that he will find my perfect home!
Many thanks for the feedback and 5* Review for the service Michael has provided
5/5
GoogleI can’t recommend Jess enough! Super flexible ( still speaking to us at 9pm!) to fit around our working commitments and super knowledgable whilst being realistic at the same time! Under promise - over deliver! Thank you Jess!!
Hi Ella, thanks for the 5* Review and the feedback on the service Jess has provided to you. It is truly appreciated. Thank you
5/5
TrustpilotThanks to Jenna and Rebekka for their…
Thanks to Jenna and Rebekka for their help in finding a tenant for our property. They made the whole process straightforward and took on any questions we had using their experience of the market etc. Always polite and attentive each time we spoke, nothing is a problem for them. The decision to engage BJB to manage the property has been the right one for us.
Dear Mr & Mrs Wiley,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with the process and hope that you will consider us for any future ventures.Kind regards,Jenna Stelfox Lettings Manager
5/5
TrustpilotI dealt with Fay Gribbon whom was…
I dealt with Fay Gribbon whom was managing my property for us.l found Fay extremely professional ,knowledgable with excellent communication skills and outstanding customer service.Fay was very patient,polite and understanding and l felt supported during my time with butters nothing was to much trouble for Fay she went above and beyond to other us an excellent service and she is a real asset to Butters.
Hello Tracey, what a fantastic review! It's great to see that Fay has gone above and beyond for you, she's a fantastic member of the team! I will ensure your kind words are passed on to Fay. Kind regards, Charlotte Foden - Assistant Branch Manager
5/5
TrustpilotAbsolutely superb service from start to finish!
Absolutely superb service from start to finish!I sold my property via the Nantwich branch of Butters John Bee and cannot fault the service received! Lisa and the team provided clear communication at every step of the process and were very helpful and supportive throughout. Lisa and the team really did make selling my house as stress-free as possible and I would highly recommend them. Many thanks.
Hi and thank you for taking the time to review the service you received from us at Butters John Bee in Nantwich.We're delighted you were satisfied with the service you received and it's always good to know we get it right with communication too!Good luck in your new home and please let us know if we can do anything for you in the future.Kind regardsGary FearBranch Manager
5/5
TrustpilotRental upkeep/maintenance
Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....
Hello Alison,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleUp to now the expirance with alexa and all the staff has been really good alexa has been really helpful she has kept us up to date on everything would highly recommend her and all the staff
Many thanks for the feedback and 5* Review for the service Lexy has provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
