Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
GoogleMicheal was very quick with responses to questions and kept me up to date on the details of the offers and new offerings in the area
Thank you for the feedback and the 5* Review for the service Michael has provided so far, Hopefully he will be able to help find your dream home.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish with the sale of my property recently. Suzanne, George and Melissa were great to deal with, and kept up regular communication with me throughout. I would highly recommend their services. Andy
Thank you for taking the time to leave a review. It means a lot to us. All the best from all at BJB Sandbach
5/5
GoogleSpoke to Michael this morning regarding an auction property , he was very helpful & gave me a clear guide to the process. Great agent Thank you
Thank you Beverly for the 5* review and kind feedback on the service received from Michael. Fingers crossed for you at the auction.
5/5
TrustpilotA big thank you to Charlotte Foden for…
A big thank you to Charlotte Foden for all her help and support. Very professional and friendly, answered all my questions, told me everything I needed to know and kept me in the loop with the whole proses. I’m now ready to collect the keys to a beautiful home to settle down in with my children!! Thank you :D
Dear Holly, Thank you for your review about Charlotte, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotProfessional Lettings Management by Liz
Despite the current Lock-down situation Liz Thompson and her team at Hanley have maintained and provided a first class management service. Looking after our portfolio of properties, professionally supervising repairs and handling the requirements of tenants. As a result, we shall shortly be placing more properties for management with butters john bee. Thank-you Liz for all your hard work!
Hello,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleJessica was fantastic, making calls in her own time to make sure everything was ok & knowing that I had awkward shifts but she still went the extra mile to make sure she spoke to me. Great service!
Hi Andy, thanks so much for the kind words on the service that Jess has provided in and out of office time. The 5* rating also just highlights the credit she deserves on behalf of the office/company. Many thanks
5/5
GoogleMichael was really helpful in showing us the benefits and expectations of various properties - great viewing in person with lovely honest opinions and options!
Many thanks for the review and 5* rating of the service Michael has provided, happy house hunting.
5/5
GoogleMichael was a very polite and helpful in our search for a new house. Many thanks for being so informative and friendly.
Many thanks for the feedback and 5* Review for the service Michael has provided.
5/5
TrustpilotFantastic personal friendly service.My…
Fantastic personal friendly service.My partner and I were made to feel so much at ease with the fantastic helpful staff at buttersjohnbee.Very professional and friendly so approachable nothing too much trouble,and understood our situation.Sean and Hayley have been amazing and kept us informed and guided us through the process with reassurance.Our move back to Shrewsbury was made easy,thank you !
Good morning Donna, It's always so great to hear that we've been able to make someone's property journey that bit easier. Thank you for taking the time to leave your thoughts and we really do wish you all the best in your new home. Kind regardsBJB
5/5
GoogleSold our house with BJB within 2 months. Kathy was fantastic and helped so much with a tricky sale - she kept us updated and chased other parties for us when things started to move slow with our chain. Great team and they are always straight on the case when there is a problem.
Jodie, thank you for your beautiful words. Every sale is different and can become more complex as we go (which we don't need to tell you!) We were so delighted for you when that offer came up, and we jumped for joy when the hammer dropped! If you every need anything in the future please give us a call, kindest regards, Kathy.
5/5
GoogleLexy at the Northwich branch has been incredibly helpful and professional. She is everything an estate agent/sales consultant should be. I will recommend her and Butters John Bee to everyone in the future. She is a credit to the wider company!
Thank you so much for the lovely feedback and 5* review for the service Lexy has provided. Kind regards, BJB Northwich.
5/5
TrustpilotTeri has been great
We have just bought a property via BJB and dealt with Teri. The purchase has had many issues along the way, however Teri has been attentive, communicative and as helpful as she could possibly be. Teri is a credit to Butters and knows her stuff. Thank you for all your help along the way
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleJess was very friendly and honest. Informative and gave some very good advice to take forward with our house search. Didn’t feel pressured or pushed in any way. Great customer service.
Thank you for the 5* Review and positive feedback for our valuer Jess, we aim to help and please everyone that we deal with. Thank you.
5/5
GoogleJess was brilliant and took the time to understand both of our needs and requirements for moving house. Jess made all the options clear and was a pleasure to deal with.
I am so glad that Jess our valuer was able to meet your needs and explained all the relevant avenues for you. Thank you for the kind words and 5* review.
5/5
GoogleMy experience with Jessica has been exceptional, from the amazing pictures and bio posted online to the friendly and knowledgeable manner in which she has dealt with my query. Highly recommended!!
Hi Paul, thank you for the positive feedback on the service your have received from our valuer Jess and the 5* Review. Glad you love the pictures. Thanks again.
5/5
GoogleFrom viewing to being handed the keys after our successful purchase, Kathy and Steve at Butters John Bee, Northwich were fantastic. They kept us informed throughout, were professional yet friendly and approachable. This resulted in a smooth transition for us, thanks to all at the Northwich office
Thank you Pam for the 5* review and the kind words. We wish you all the very best and look forward to seeing you in the near future.
5/5
TrustpilotAn excellent Estate Agent
I have been extremely happy with the service I have received. All the staff were helpful but in particular Diane who I dealt with most of the time. She had time for me during this stressful period and went over and above her role with kindness and humour.... excellent. I would recommend her/butters john bee to anyone selling/buying a property.
Thank you for the review. Best Wishes for the future.Diane
5/5
TrustpilotVery helpful
Very helpful, i applied for a property and within half an hour i had a phones call about a viewing, a guy called Michael was really helpful and helped me all the way through the process, if there was anything i needed know or any help i needed he was just a phonecall away. Cant thank Michael enough
Dear AnnaleighThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of any further assistance.Kind RegardsButters John BeeCrewe - Lettings
1/5
TrustpilotDisappointed is an understatement
Disappointed is an understatement to hear that BJB have taken money from the charity TWOCO for a property not fit for purpose. I urge other members of the public to think twice before using the services of BJB lettings and I also urge BJB and the landlords to work with the charity to refund their money promptly.
Dear Lewis, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
1/5
TrustpilotDisgusting
Disgusting. Do not use this estate agency, absolutely disgraceful liars, had to take legal action against them for lying and trying to cover their tracks.
4/5
GoogleThanks for showing me around the mobile home Lexi. You certainly know your stuff apart from the lease agreement which you did email to me that afternoon. Score 4.5 / 5.
Many thanks for the feedback and 5* Review for the service Alexa has provided.
5/5
TrustpilotThank you so much Michael and Connor
Thank you so much Michael and Connor, whilst I haven't found a suitable property yet, they have constantly been in touch and advised me when any potential property that would suit me has come to the market.. This is something I have not received from any other agent and I am really grateful they have kept me informed..
Dear Mrs Thompson, Thank you for leaving such great and detailed feedback about your experience with butters john bee. Thank you again for your star rating!Regardsbutters john bee Congleton Lettings
5/5
GoogleVery pleased with the team at BJB. Sold a property through them and their expertise lead to an excellent offer and subsequent quick sale. The initial agent we met was brilliant. Her name was Kristina. The manager, Steve, took over and he was very pleasant.
5/5
GoogleJessica was very helpful talking me through viewing a home and the whole process in general. I would definitely recommend speaking to Jessica if you’re looking for advice especially as a first time buyer. Thanks, Jessica!
Many thanks for the 5* Review and the feedback on the service and knowledge Jessica provided. If you or anyone wishes to have a conversation with Jess then please call us on 01606 352888.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
