Every review we hold for the Northwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic experience with Laura and…
Fantastic experience with Laura and Hayley from the Stafford branch. Very straightforward process from viewing to move in. All my queries were answered quickly and the staff couldn't have been more helpful. Would definitely recommend to anybody looking for a hassle free letting agency.
Sarah · 20 August 2019
Agent replied · 17 June 2024
Dear Sarah Jane Thomson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Good Luck in your new Home.Stafford Butters John Bee Lettings
★★★★★ 5/5
TrustpilotThank you so much to the team in…
Thank you so much to the team in Winsford. Very professional,friendly, and helpful. All the team Layla , Kathy, Lauren and Tresa.. whoever you spoke to. Also mentioning Amit who came and valued and took brilliant photos. Had an offer in the first week.
Barbara · 10 August 2019
Agent replied · 17 June 2024
Dear Barbara, Thank you for leaving such great and detailed feedback about your experience with butters john bee Winsford estate agents. Thank you again for your star rating!Regardsbutters john bee Winsford
★★★★★ 5/5
TrustpilotFantastic service
Brilliant service from the begining,from taking photos to completion.Never sold a house before and they helped every step with what to do with regards to selling.Was informed on a weekly basis of progress by Nicola and had a successful sale,would recommend this company.
Jean · 28 December 2019
Agent replied · 17 June 2024
Thanks so much for your review Jean. We enjoyed working with you on the sale of the Bungalow and wish you all the best for the future. Thanks for the chocolates too!Vicki HoughButters John Bee
★★★★★ 5/5
GoogleStephen at butters john bee couldn't of been more helpful selling my property very quick and professional from start to finish
Jenny · 13 June 2023
Agent replied · 12 June 2024
Thank you Jenny for the kind words and the 5* review, we look forward to getting you to completion.
★★★★★ 5/5
TrustpilotDenise has helped us sell our house and…
Denise has helped us sell our house and has been amazing throughout the process. Huge thank you to her and the team!
Olivia · 15 May 2023
Agent replied · 17 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotBenjamin Parry - BJB
Benjamin Parry assisted me with some maintenance that needed carrying out on my flat, he was very communicative and reliable, friendly and very helpful! Very understanding of my timetable and didn't keep me on the phone too long (which is always annoying when you're told a conversation won't last too long and then end up listening to somebody speak for forty minutes) - very concise and fixed my issues quickly and calmly!
Katy · 12 November 2020
★★★★★ 5/5
TrustpilotMolly Farrelly has been great to with…
Molly Farrelly has been great to work with at bjb and when ever needed is there to help. Great asset to the team.
Thomas · 25 January 2021
★★★★★ 5/5
TrustpilotDanielle is always quick to respond to…
Danielle is always quick to respond to me and put my mind at rest which is exactly what I need as a landlord living abroad.
Woods · 15 July 2020
★★★★★ 5/5
TrustpilotThank you Carol Yearsley
I have been trying to sort out something for about 2 weeks. Thanks to Carol Yearsley She managed to help me resolved with 1 call
Ahmad · 3 July 2020
★★★★★ 5/5
TrustpilotBJB rental
Had a very easy and positive experience with Lucy Strassmann, when going through the rental process for a property. Got responses nice and quick and a very enthusiastic environment was provided by Lucy making the process run through alot smoother.Definitely would recommend.
Dinesh · 24 February 2020
Agent replied · 17 June 2024
Hello Dinesh,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 1/5
TrustpilotExtremely unprofessional letting…
Extremely unprofessional letting agents. Disorganised, underhand, dishonest and unethical. Their only interest is in profits. Customers are not treated well or respected. I will not use this company to let a property again.
Machine · 13 February 2022
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotVery happy customer.
Very happy with the exceptional service from bjb Crewe Lettings team - Emma Sandland and Steve Parker have both gone above and beyond to help me overcome some difficult, unforeseen issues- nothing is ever too much for them. Very pleased, thank you.Many thanks,Mr Bass
Matthew · 1 March 2019
Agent replied · 17 June 2024
Thank you Mr Bass for your 5 star review We are so pleased that your are so happy with the service you have been given. Always happy to help.Many thanks Butters John Bee
★★★★★ 1/5
TrustpilotThey value your house way too low
They value your house way too low. Dourish and valued our house at 260k and they said for a quick sale £230k disgusting
Franj · 24 March 2023
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleMichael showed me around a couple of properties around Moulton and was really helpful and detailed about each property
Liv · 18 July 2023
Agent replied · 12 June 2024
Many thanks for the kind words and the 5* Review for Michael, Fingers crossed we can now get you over the line and completion takes place soon.
★★★★★ 5/5
TrustpilotExcellent
We've just rented a beautiful house with the help of BJB and everything was very thorough and the team is very nice and helpful. We are extremely pleased with everything so overall I strongly recommend BJB for anyone looking for professionalism. Thank you!
Alexandra · 25 July 2019
Agent replied · 17 June 2024
Hello Alexandra,Thank you for your kind words and 5* review, it really means a lot! We're glad we were able to help during your move. If we can ever help you with anything in the future, then please don't hesitate to get in touch!Kind regards,Lottie Hanley Lettings
★★★★★ 5/5
GoogleReally good information flow so I always knew the latest and got the deal over the line simply 👌 …
Simon · 13 June 2023
Agent replied · 12 June 2024
Thank you for the 5* star review and comments
★★★★★ 5/5
TrustpilotStacey Ohara
Stacey is a great person to work with! Whenever I needed any urgent assistance, she was always very supportive and helpful. Great service!
Sebastian · 4 November 2020
★★★★★ 4/5
TrustpilotGood service
Good service, had an easy tenancy, always good communication. Special thanks to Andy Pass for sorting some issues with overpayments in a matter of days.
Bruno · 26 March 2020
★★★★★ 5/5
TrustpilotHow lovely to walk into your crewe…
How lovely to walk into your crewe branch and everyone looks up to acknowledge your presence. From Rachael to Sam and the rest of the team thank you for your help, support and professional guidance.Excellent communication from the whole Team. Much appreciated.
Customer · 17 October 2019
Agent replied · 17 June 2024
Good morning,thank you for sending a lovely review. I am incredibly proud of my super team.Kind regardsFran WheatcroftBRANCH MANAGER
★★★★★ 5/5
TrustpilotI can't recommend BJB highly enough
I can't recommend BJB highly enough, especially Stacey O'Hara who has always been very helpful and efficient with everything i've asked. Thank you.
Steve · 16 October 2020
★★★★★ 5/5
TrustpilotBeen dealing with Michael at Congleton
Been dealing with Michael at Congleton, whilst I haven't found a property to rent I have been so impressed by how he has kept in touch and his valuable advice, hopefully it won't be long till I find something with Michael's help.
Suzie · 10 October 2019
Agent replied · 17 June 2024
Dear SuzieThank you for taking the time to give this great 5 star review of our service, hopefully it will not be long until we find your new home, please do not hesitate to contact us if you have any questions or need any guidance.Kind RegardsMichael FerrisLettings ManagerBJB
★★★★★ 2/5
TrustpilotSlightly Unprofessional
Missed 2 appointments to view a property and when they eventually did turn up I felt rushed to look around. Quite Unprofessional from such a big company.
Stephen · 3 October 2022
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommend Butters John Bee Newcastle-under-Lyme Had a great experience in letting out my property. Prompt first visit, property advertised online within hours and viewings arranged within daysApplicant chosen within seven days and fantastic communication from their office. Couldn’t ask for more.
J · 30 August 2019
Agent replied · 17 June 2024
Thank you for your positive feedback and lovely kind words. We are all very pleased that you are happy with the service provided. Kind RegardsAbigail IliffLettings Manager
★★★★★ 5/5
TrustpilotAll good especially given the current…
All good especially given the current circumstances. Communications were good, info provided in a timely manner, tenants found quickly so overall no complaints.
Richard · 6 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
