Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful - Would recommend
Very helpful, Charlotte ended up doing alot of the communication & chasing that our solicitors should have been doing. Always helpful, nothing was too much trouble.
Hi and thank for leaving such a nice review for Charlotte. She's an asset to the branch and I'm delighted that she was able to help you. All the best in your new home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
5/5
TrustpilotButters John Bee, Crewe Branch
Would highly recommend Butters John Bee. I live in London and they sold my late father’s house in Crewe. They really went over and above to help me as I did not live locally. They were friendly and efficient and really appreciated their support at this difficult time.
Good morning Marie,I am really please to read that you were happy with our levels of service and that we were of support to you .Kind regardsFran WheatcroftBRANCH MANAGER
5/5
Trustpilotamazing help
Had use issue with this corona virus and my boiler breaking but Carol Yearsley always stayed in contact and tried her very best for us as a family to get it sorted! She’s so plight and understanding couldn’t thank her anymore for all the help she’s given!
Hello Caitlin,Thank you for your review and kind words about Carol, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotDuring the recent lockdown period…
During the recent lockdown period Rebecca Gill was the only staff member that took my call. She resolved my problem quickly and professionally.I wish more people were like her. 10/10.
5/5
TrustpilotA pleasure to work with...
Worked on various jobs and projects for liz over several years and she has a very efficient "can do" attitude. Wouldn't hesitate to recommend liz as a good point of contact and I look forward to working with her again for many years to come 😀
Dear Richard, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
5/5
TrustpilotOutstanding, outstanding, outstanding
Outstanding! Outstanding! Outstanding!
5/5
GoogleCouldn't praise michael enough, great help and lovely energy!
Many thanks for the feedback and 5* Review for the service Michael has provided.
5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
5/5
TrustpilotStacey is excellent
Given the current circumstances, Stacey is doing a remarkable job. Really good communication, info provided in a timely manner, a very professional & efficient member of your team.
5/5
GoogleJacqui, Josh, Colette & all the team at the Northwich Branch did a fantastic job throughout the sale of our property. We felt very well looked after from start to finish and much appreciated the weekly updates we received from Jacqui. We have no hesitation in recommending them.
Dear Samantha, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Carlos Hernandez butters john bee Northwich estate agents
5/5
TrustpilotExcellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.Thank you
Hi,Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
5/5
TrustpilotThanks to Micheal
Thanks to Micheal. At what has been a difficult time to say the least, he has been professional and on the ball !! Would 100% recommend. Mrs Gorman
5/5
TrustpilotLucy, fantastic service
Lucy made my experience simple and easy with her ability to respond efficiently and with the answers to any of my questions, overall a very pleasant experience with Lucy.
5/5
TrustpilotI'm using Butters John Bee 'regularly'…
I'm using Butters John Bee 'regularly' and ALWAYS nice and helpful staff, everything sorted on time. Worth every single penny! It's not even possible to compare with other agents as i didn't come across with agents who does what they promised - except BJB of course ;-)HIGHLY recommended!
Thank you so much for lovely comments, it means a lot to us.
5/5
TrustpilotMy experience with butter John Bee was…
My experience with butter John Bee was great , delt with Jenna Stelfox, who was brilliant, nothing was a hassle for her, will promptly respond to any of our queries , very professional and polite .The renting process was straight forward cant recommend this agency enough :)
Dear Omar,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
GoogleMichael shown us around a house, he was lovely and knowledgeable about the house and area. He was very kind and friendly!
Thank you Joanna for the kind words and the 5* Review of the service and knowledge Michael provided. Happy housing hunting.
5/5
GoogleMet Michael at a few viewings and he was an absolute pleasure to deal with. Would definitely recommend booking any viewings with Michael.
Thanks for the feedback on the service you received from Michael and the 5* Review, we hope your search goes well and you know where we are if you wish to view any more.
5/5
TrustpilotChelsea has restored my faith in…
Chelsea has restored my faith in butters John bee she was on the ball from the start and has gone above and beyond a real credit to butters john bee anyone that deals that fast with a application deserves to be noticed thank you so much
Dear Steve Hassett, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotThanks to Abigail
Thanks to Abigail. She supported very well , so that i can move to the house at an early date, Which was very emergency for me .
1/5
GoogleWhen you have a problem with your rental they don't want to know. Had a blocked toilet for 3 days now and no response.
I am sorry to see that you left this review and response, However, this has been placed on the wrong site as we deal with residential sales. If you would like to call me on 07962398413 I am more than happy to take your details and forward the issue onto the Lettings team for them to resolve.
5/5
GoogleHave spoken to Michael several times. He always provides me with great advice and would highly recommend to anyone looking for their new home
Many thanks for the 5* Review and the feedback in the service received from Michael. It is most appreciated. Thank you.
5/5
GoogleI've just completed the purchase of my apartment with the help of Daisy and found the whole process worked great from start to finish.
Many thanks for the 5* review and we wish you all the very best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
