Trusted Agent profile · Northwich
★★★★★
1,369 reviews across 2 platforms
52 High Street, Northwich, CW9 5BE
Butters John Bee's office in Northwich, at 52 High Street, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
TrustpilotSpeedy and efficient
Lots of contact with Danielle recently who has been really helpful with some tricky changes regarding renting out my house. Very quick responses and super efficient at getting things done. Thank you Danielle.
Hello Darren,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotNo Response at all !
This is extremely disappointing. I have not received any response from your rental department at Crewe despite multiple phone calls, emails, and messages, including assurances that I would be contacted.
5/5
TrustpilotDenise Mellor Sales Negotiator is…
Denise Mellor Sales Negotiator is extremely knowledgeable and helpful. Very professional.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotI am an overseas landlord and have been…
I am an overseas landlord and have been using Steve at bjb Crewe for the last three years. Their service is great and their timely ness second to none. Thank you Steve and team.
Hi Geoff, Thank you for your 5 star review, Geoff, reviews like this give us motivation and help us ensure we provide high-quality care.Many Thanks Steve Parker & Team
5/5
GoogleWe recently sold our property through Butters John Bee and found the process from the initial photos to completion a fairly smooth one. Daisy was great, very helpful, and kept us up to date along the way. Would not hesitate to recommend BJB if you are looking to sell your property.PositiveQuality, Professionalism
5/5
TrustpilotGrace Thompson has been absolutely…
Grace Thompson has been absolutely amazing throughout my experience. She’s been really informative and made the process for my tenancy easy and stress-free. Highly recommended letting agent, especially if you have Grace!!
Dear Gina, Thank you for your lovely review about Grace. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotWe have used Butters John Bee on…
We have used Butters John Bee on several occasions, and they never fail to offer excellent customer service. I would highly recommend Corrie, she goes above and beyond ensuring everything runs smoothly.
Dear R WhiteThank you so much for your fantastic review, we appreciate you taking the time to give this great feedback and will pass your lovely comments on to Corrie, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
1/5
GoogleAs a seller. start with the positive they got us a great price on our house. however when we called to chase, they seemed to have no clue about our chain and on more than one occassion i was parroted a speech about how you sell a house. they rang us with issues that concerned us....until it turned out they were discussing a different chain with us. never responded to emails or gave us any update on the chain. we constantly had to chase them to the point where i thought i might as well be on the payroll. a dissapointing experience to say the least
Dear Mr Hadfield, We are sorry to see that you have left us a low star rating in your review. Your feedback is very important to us and I have tried to call you to discuss further, We hope to hear from you soon so we can resolve your issue as quickly as possible. as I have checked the notes and the system and will be able to clarify a few points that you have raised. On a positive note, I am pleased that we managed to find you a buyer who paid the best price for your home and enabled you and your family to move on. Branch Manager, butters john bee Northwich estate agents
5/5
TrustpilotJust a few words to express thanks to 2…
Just a few words to express thanks to 2 members of the BJB staff who recently dealt with my queries efficiently and satisfactorily.Firstly, Carol Yearsley, who after hearing about the plumbing issues at the property, quickly arranged for your contractor to call me within the hour to arrange a visit to address the problems.Well done, her confident and knowledgeable manner was very evident in our conversation. Liz Thompson spoke to me yesterday, and again was very efficient in the way in which she discussed and set out to explain the issue of tenancy renewal. Many thanks to both.
Dear Mr Gerrard, Thank you for your review about Carol and Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleAll very helpful, kept us informed along the way from start to finish We never felt under any pressure to make decisions, always explained the situation so that we fully understood what was happening Would recommend them and will use them again in the future
Thank you very much for the kind feedback on the service we have provided. We hope to deal with you again in the future and thank you for the 5* Review.
1/5
TrustpilotUtterly disgusted to learn of how…
Utterly disgusted to learn of how Butters John Bee has abused its power and the trust placed in it. It has taken advantage of a group seeking to offer support to migrant women. Due to coronavirus, this letting agency refused viewings of the property but promised that it was suitable for looking after vulnerable women. After committing to renting the property, the group entered it to find heaps of rubbish everywhere, a complete lack of basic safety equipment and not even a working boiler. The landlord then promised to remove rubbish, but this still has not happened. No prospective tenant can rely on a letting agent that so willingly misleads and takes advantage of vulnerable people in this way. Avoid Butters John Bee at all costs.
Dear Alex, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
1/5
TrustpilotButters John Bee misled A CHARITY and took £5000 of their money!
Just heard about the Newcastle-under-Lyme branch of Butters John Bee completely misleading a charity and taking £5000 of the charities money!! The charity TWOCO works with survivors of domestic violence and their families and needed a space to continue providing support to some of the most vulnerable members of our community during lockdown. Butters John Bee said that TWOCO couldn't view the property cause of lockdown (fair enough) and instead provided photos of the property. However, after accepting £5000 pound FROM A CHARITY it turned out that the photos they had shown were completely misleading! The property doesn't have a boiler, it doesn't have a fire exit (this is a building that vulnerable members of the public are expected to use!) and was absolutely filthy! On top of this the landlord has been completely dismissive. Having said that he would clean and repair the property it is still left in a completely unusable and unclean state a month later, when vulnerable community members need support now! Butters John Bee need to let the TWOCO out of their contract. They need to return the full amount of £5000 to the charity. Money meant to support vulnerable people and their children AND Butters John Bee should apologise! Deliberately misleading a charity so that you can take thousands of pounds of their money is completely unacceptable.
Dear Tom, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotMichael at Butters John Bee Crewe
Michael at Butters John Bee has been an amazing help to us in finding our new home. He is extremely responsive and more than happy to help with any queries. He is friendly and conducts himself in a professional manner.The contract stage of signing the lease was very easy to complete as it was all electronic. This has been one of the fastest and easiest moves we have done so far. I would definitely recommend BJB to friends and put them in contact with Michael!
Dear AliceThank you so much for your great 5 star review and we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotGreat property manager
During this coronavirus pandemic we haven't been impressed with the fact that Butters John Bee has laid staff off, a very good manager at that, however since dealing with Andrew Pass he has won back our trust in BJB. Over the past few days he has been so helpful, always replying to emails within hours and giving us every bit of information we need in a clear and kind way. At such a stressful and difficult time for everyone he has made our lives so much easier and we can't thank him enough, he is a credit to your company and this guy needs a pay rise!!
Hello Julia,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotAwful customer service
Awful customer service. Rang today to arrange a viewing on a property. I advised when I was free. Gave a big range or times then the guy was very rude and said it wasn’t up to me and that they had a block viewing for the house on Friday that was fully booked so I couldn’t go along (even though I would be free). Explained I was a cash buyer but he just wasn’t interested. I would like to know what the seller would have thought about a very interested cash buyer being refused a viewing on their house.
5/5
TrustpilotAmazing experience
Amazing experience, so helpful and everything happened when they said. I cant thank them enough for making this process an easy one and a special thanks to Connor, he was always happy to help.
Hello Miss Gardner,It's great to see that Connor has helped you throughout the process of moving into a new home, we're very proud to have him as part of the team! I will ensure your kind words are passed on to him. Please don't hesitate to let us know if you need any help in the future.Kindest Regards,Lottie FodenHanley Lettings
5/5
TrustpilotFantastic customer service
I lost a tenant a month ago and despite current restrictions, BJB secured me another tenant almost immediately. Rebekka Gill at Hanley branch has gone above and beyond, in particularly today, to ensure that the move could go ahead this week despite a catalogue of disasters (none of which were the fault of the agents) - thinking outside the box to find solutions and make sure everything ran smoothly. I hope she has a good bottle of wine tonight, she definitely deserves one!
Hello Vicky,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotBJB - Danielle
Hello BJB - I've been communicating with Danielle concerning one of our tenants and her wish to re paint the house interior. This required Danielle to put forward my restrictions on colours and paints without upsetting the tenant. This she managed to do and even included the passing of paint and colour samples photographically between us! So far the outcome has been highly satisfactory for both parties and has obviously required considerable thought and initiative on Danielle's part. Much appreciated by me and I'm sure by my tenant as well.ThanksMike Halligan
Hello Mike,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleI found Sara extremely professional, personable and a pleasure to work with...my parents loved her and her enthusiasm for their property and it's potential ... If anyone can sell it Sara can...we have every confidence in Sara.
Many thanks for the feedback and 5* Review for the service Sara has provided, we will ensure your lovely comments are passed on to her.
5/5
TrustpilotClaire and her team from the Longton office
Claire and her team from the Longton office were excellent throughout the sale of my mother’s property. Very professional, responsive and helpful throughout. Sold the property within a week and at a great price
Dear Mr Peter Ibbs, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to be of service to you again in the future. Best wishes, butters john bee Longton
5/5
TrustpilotI have recently sold a rental property…
I have recently sold a rental property through BJB in Crewe and have been very pleased with their service throughout the process.In particular I would like to mention Ryan who continually went above and beyond his duties in order for the property to exchange and complete. He was an absolute star and I would highly recommend BJB based on my dealings with Ryan and the rest of the excellent team! Thank you!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleDaisy and Steve from Butters John Bee Northwich were both very efficient and helpful throughout the whole process. Would definitely recommend.
Thank you Oliver for the 5 Star Review, glad we managed to help get you over the line to your next chapter. You know where we are if you ever decide to move again.
5/5
GoogleAmazing go see her 👏 …
Many thanks for the feedback and 5* Review for the service Alexa & Erin has provided.
5/5
TrustpilotExcellent Customer Service at BJB Hanley Branch
I have used BJB Hanley branch to do with the letting of our 4 properties. I have had Ellie Ratcliff dealing with the negotiation of our most recent let. She has been extremely efficient, helpful and courteous throughout our discussions. Despite the offices being closed, she has been a Trojan in continuing to complete the let for both myself as the landlady and for the tenants who are keen to move in. I can’t praise Ellie enough for her supportive nature in these difficult times. I would recommend BJB and Ellie Ratcliff to anyone looking to let their property out.
Hello Safina,Thank you for your review and kind words about Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Northwich won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
