Butters John Bee Northwich reviews

★★★★★ 5/5

Trustpilot

Stacey is always a pleasure to work…

Stacey is always a pleasure to work with , Always there giving a helping hand. Great person with great knowledge of her job . The only person I want to deal with .

Lee · 14 May 2021

★★★★★ 5/5

Google

Jess was really good she explained al my options in detail and answered all our questions

Helen · 13 June 2023

★★★★★ 1/5

Trustpilot

This past week and longer have been a…

This past week and longer have been a nightmare our ceiling fell in the bathroom. With an ongoing issue with water coming in when it rained heavily since 2019. This last 6 months it just got worse and never actually got actioned anything we sent till our lights ended up tripping off and me consistently chasing updates. The roof has now been fixed and I have spoke on several occasions with molly and Andrea but more recently we have had radio silence, we still have bare wires hanging and debris hanging in the bathroom after the outside roof was fixed. All we have asked is to make it more secure, or ensure wires are isolated. We call and get fobbed off and get no response at all this has been so stressful barely having a bathroom and has affected my mental health. Having no lights at all and having to find refuge in family just to have a simple thing like a wash our ceiling won’t be completed for another few weeks internally and they last I heard I would be getting a temp light within the next few days. But can’t seem to get any more info that, glad I came across this as me an my partner we have no other choice but to move due to this as nothing will rectify how we feel right now. And also but a complaint in with the branch manager or property ombudsmen.

Abbie · 16 July 2021

★★★★★ 5/5

Trustpilot

Definitely going to use again in the…

Definitely going to use again in the future .thanks to Ellie Ratcliff witch in the very beginning was helpful getting the house and also to the rest of the team making the things move a little bit faster.

Marian · 27 November 2019

★★★★★ 5/5

Trustpilot

Michael Ferris Congleton branch

Michael Ferris has been our point of contact from previous end of tenancy to finding a new tenant. He has kept us informed throughout, provided detailed advice & support and a new suitable tenant was found within 6 weeks.

Claire · 14 June 2019

★★★★★ 2/5

Trustpilot

Poor customer communications

I purchased a property in 2021 which was listed by Butter's John Bee's Crewe office. The initial contact process was poor with difficulty being experienced in speaking to someone who could assist with arranging a viewing. We were further frustrated by unnecessary obstacles in arranging a viewing of the property, allegedly due to Covid restrictions but which were not in line with the approach of other Estate Agents we had spoken to. We were only able to view the property we eventually purchased by escalating the matter to their branch manager and even then we received no apology. When calling the branch subsequently it continued to be difficult to speak to someone who could assist us with calls regularly routed to a 'Concierge' service which may as well have been a voicemail. On speaking to our seller they too felt their experience in dealing with Butters John Bee was poor. I will not be using or recommending Butters John Bee to list any future properties and believe their communications and general customer interactions are very poor.

Andrew · 14 July 2021

★★★★★ 5/5

Trustpilot

BJB working round the clock!

Hi, I just wanted to say a big thank you to Stacey O’hara at Butters John Bee. I called after 6:00pm half-expecting the office to be closed, but far from it. Stacey was still working into the night and was happy to help me. She even emailed me the details that I needed so thank you BJB and please say thank you to Stacey from me.Steve Gray

Stephen · 10 November 2020

★★★★★ 1/5

Trustpilot

Law breaking crooks AVOID AT ALL COSTS

Serious injury caused to my child due to not maintaining property. They ignored my emails for six months causing an injury to my child due to the property not being maintained. The Cheshire council told me they didn’t even issue my section 21 right as landlord wanted to sell house. BJB staff arrived at the rented house to try and intimidate me, no respect for the tenants right to live in peace . The worst communication and incompetent staff I’ve ever seen in an estate agent. The house is left immaculate and they are trying to tell me it’s £350 for a clean! They take advantage of their tenants especially if they’re vulnerable and can bully them. I will be taking this as far as it will go. Constantly being misinformed and lied to by Ben Molly and Stacey that’s if your lucky enough to be communicated with atall, the day my terminally Ill dad was on chemotherapy they gave me no notice for a gas certificate . They have literally no morals . Estate agents and landlords like this ruin lives . Absolute crooks would highly recommend to avoid this company. I will be taking further action Bjb.

Georgina · 4 July 2021

★★★★★ 5/5

Trustpilot

Brilliant experience

Brilliant experience, very helpful and will recommend to family and friends. Big thanks to Charlotte Foden for all her help and she made the whole experience very positive and the reason I felt she deserved a 5 star review.

Scott · 17 May 2019

★★★★★ 1/5

Trustpilot

No replies to phone calls no replies to…estate agent carnage

No replies to phone calls no replies to emails. How do they sell anything. Waiting days to hear back and still no response. Please people wake up and smell the coffee. Do not put your house on the market with these charlatans as real purchasers like ourselves will not even try and view with them. 3 days and no response to viewing requests on 3 different properties. My wife has also emailed the same requests and still no answer. Total waste of time

Martin · 3 July 2021

★★★★★ 5/5

Trustpilot

Couldn't have hoped for a better estate agent

We have completed the sale of our property today through Butters John Bee, Newcastle under Lyme office. We had four separate agents to do a valuation before we put the house on the market, as it was an unusual property with no comparables in the area. As soon as we met Julia Bramfitt from Butters we felt as though our house sale would be in good hands. Right from the start she gave us good advice and used her wealth of knowledge and experience to give us a valuation, rather than referencing it to completely incompatible properties which other inexperienced agents tried to do. Julia showed she was genuinely excited to be able to deal with our property and relished the challenge. Once instructed, a wealth of photos were done straight away and a draft advert was sent for our approval, and they were receptive to the alterations that we wanted. Julia did a wonderful walk through video of the property which really showed it to its best - the eventual buyers of the property actually told us that it was the video that made them want to have a physical viewing. Butters did not just upload the property to the internet and leave it, they actively went the extra mile to generate potential buyers, considering other uses for the property, including developer interest or commerical uses. Once an offer had been made they advised on the price negotiation and we didn't feel pushed into accepting any price just so that they could get their commission. Thomas Hands guided us through the process once the offer was accepted, giving us weekly updates and chasing solicitors and other agents to ensure that the sale went through as smoothly as possible.We can't thank them enough, and wouldn't hesitate in recommending them to other sellers.

DJW · 28 June 2021

★★★★★ 1/5

Trustpilot

Customer Service. What Customer Service

Wish there were no stars for starters.It has been three days now waiting for the promised phone call to view a property. How do they manage to sell them?Several emails and no reply. Both myself and my daughter are buying properties in the East Cheshire/ Staffordshire area. Impossible to get someone to call you back or respond to emails. My daughter managed to finally get one appointment where they sent her an appointment without the full address. Phoned them for instructions. We had travelled over 40 miles to the appointment. They did not know anything about the appointment but later that day someone phoned to ask what she thought about the property.!!! Complete incompetent ******sFrom now on, any houses for sale through this company will result in us actually knocking on the vendors door to report BJB and making an appointment direct.Thinking also of making flyers to put through any door with their for sale board showing.Avoid at all cost.

Mrs · 23 June 2021

★★★★★ 1/5

Trustpilot

Poor customer service, lacking honesty and help

*Edited* I rang to view a property with Butters John Bee (review covers two of the Cheshire/Staffordshire branches), having got an evaluation, with photographs ready for our instruction to put own property on market with other Sales Agent. Was told an agent would get back to me by Shannon.I had to ring again and was told the person was in meetings. I also contacted via email form to view another property but not to be contacted during certain hours due to an important meeting. A different agent (Ryan) contacted me during this meeting and made me feel belittled, told me the property was due to sell that evening and would allow me no visit to either property. He did not listen to me and talked over me. Trying to end the call due to my meeting, I found his behaviour insulting and upsetting. I was told that houses were being snapped up as soon as they are advertised, yet then went on to say the market is slowing. I was told that one property which we were hoping to put an offer in on had been having visitors for the past week and half, therefore we were too late to visit as the likelihood is that someone will have already offered. I asked if I could view anyway and this was met with a no. Whilst I understand our house has not yet been bought, we had the funds and our house was just awaiting our instruction to go live.The following day, the initial agent left a voicemail to ask what time I was attending the property. I tried to ring back and spoke to the receptionist who passed my message on. I had originally booked the afternoon off and receiving the bad news from Ryan, made alternative plans. Both myself and partner rang several times that day and the phone did not answer. My partner was told I had incorrectly completed the form and so my number was unknown, despite having registered with them and previously being ring by themselves.I finally got through and the individual had left for the day, but was told they would ring me back the following day. I again cleared my afternoon for the visit.I explained my surprise that I was now allowed to view both properties and was told that no offer was ever put in. I was also told that only two viewing days were occurring at this property, not consistent with Ryan's story.I believe this was just a selling technique which alongside the poor service has put me off using or recommending Butters John Bee. I have never been contacted again and sadly have missed out on putting in an offer at this home.

Anonymous · 10 June 2021

★★★★★ 1/5

Trustpilot

Do NOT trust - walk the other way - molly is not equipped to deal with property management

After renting in the same property for almost 6 years Molly Farelly returned a reference for myself with party false information which resulted in a reference for my new property being declined. Transaction receipts and bank statements do not lie but there was no intention for it to be looked into and rectified to reflect the truthful circumstances. There has also been a breach of data protection regarding my personal information being shared outside of the refencing documentation. Communication with the property management team over the last 18 months has been difficult to obtain, with concerns and issues left unaddressed or unrepsonded to for months on end. There have been multiple occasions in which information should of been passed to my landlord via butters john bee, but they have been unable to provide any proof or confirmation of their attempt to forward particular requests to the property owner. Failing on both the tenants and landlords side to to manage the property. They are however, keen to take rental payments and then lie on legal documentation and in molly own words "i don't know about any payment thats been made" ... I have lost every part of trust i had in this company. I would not recommend to a single sole ands would warn anybody applying to let a property managed by butters john bee....it really is scary to understand the power and implications these agents have with regards to your future prospects when the time is due to move forward. I caanot speak for sales and purchasing, however, property management, and espcially staff that believe they are managers due to working in a property mamagement roll have failed to fulfill their duties and have sent falsified information and sare not capable or equipped in to resond transparently to simple requests and comminications. Ben however, has tried his best to recall my reference and send one with the factual information, and the matter will be escalated with operational management and possibly in court, as it is probably too late and i will be stuck in this hell hole until a new property becomes available due to falsified information on a reference. Do not trust this company.

Shona · 10 June 2021

★★★★★ 5/5

Trustpilot

Absolutely amazing

Absolutely amazing! Jo Evans at the Stafford branch has been fantastic throughout our buying process, after many dramas she has always been there to help and support and even just to talk to! With us being first time buyers Jo guided us throughout the whole process and really did everything possible to help us along!I would recommend Jo and her team to anyone including friends and family! Everyone in the branch is so helpful and lovely to talk to, they really do know the meaning of true fantastic customer service!Once again Thank You so much!!!

Katie · 4 June 2021

★★★★★ 5/5

Trustpilot

I have dealt with Danielle Thompson for…

I have dealt with Danielle Thompson for a few years now and she is always very professional, knowledgable and willing to go the extra mile. I would highly recommend using her if you are a landlord.

Matt · 16 May 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. This is my first time using Butter john Bee and i am very happy with the customer service and especially Sean who is very professional and proactive at work. The tenant was found quickly and efficiently.

Rabi · 16 July 2019

★★★★★ 5/5

Trustpilot

Great service so far

Great service so far, hoping to build a long relationship with bjb. Natalie Tunnicliffe has been great today

Customer · 16 March 2023

★★★★★ 5/5

Google

Micheal was absolutely brilliant very good character and made the property very easy to view

Tabitha · 13 June 2023

★★★★★ 1/5

Trustpilot

I would Question anybody putting their…

I would Question anybody putting their house up for sale with these.They have not got the House seller's best interest.Arranged a viewing at 17.30, Me and the wife turned up 7 minutes late due to traffic. No Agent. Texted the Agent today to tell her of my disappointment said she left at 1740 (lie)said somebody tried to ring us (lie) Funny that as she had our phone number ??

Curt · 23 November 2022

★★★★★ 1/5

Trustpilot

Butters John bee is good when you get…

Butters John bee is good when you get your property but they don’t do any repairs they fob you off saying they need the landlord permission to carry out work they do a check in inventory and when you move out they do a checkout inventory they put things on the check out inventory that wasn’t on the check in inventory they will do anything to keep your deposit I lived in a house that was full of mold for 3 years But they charged me £180 for cleaning when I moved out this is the stoke on trent branch butters John bee is a straight up scummy scamming company!!!

T · 24 April 2021

★★★★★ 5/5

Trustpilot

Lucy was a lovely young lady who made…

Lucy was a lovely young lady who made my new into my new property so easy! She was right at the end of the phone with any questions I had. Very happy and love my new home!

Sam · 31 October 2019

★★★★★ 5/5

Trustpilot

Thank you so much Lucy!

Thank you so much Lucy!Lucy was always ready to help also when the office wasn't open.Everyone was very helpful and the process wasn't too long. They keep their word.I can only say just a sincere thank you.

Private · 12 October 2019

★★★★★ 5/5

Trustpilot

Natalie Tunnicliffe - property manager

Natalie is the only reason I am not cancelling my contract with BJB for 2021. She is an excellent communicator and very efficient and BJB need more staff like Natalie, as communication has often been severely lacking in the past. I understand it is a very busy and strange time...so well done Natalie and the team for keeping things afloat. Thank you, Joanna - Landlord

Joanna · 7 January 2021