Butters John Bee Northwich reviews

★★★★★ 5/5

Google

Amazing go see her 👏 …

Sarah · 11 October 2025

★★★★★ 5/5

Trustpilot

Top Marks for Service

Butter John Bee have handled my 2 rental properties for over 5 years and I have had excellent service and sound advice from a very friendly and professional team from the start. Julie at the Hanley office personifies this. She has been and continues to be exceptional in quietly getting on with the day to day management of my properties. Nothing is too small or too much trouble. I am confident that my queries/concerns will be resolved effectively in a timely manner. Very satisfied.

Paula · 19 March 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

Chelsea has been fantastic throughout our whole experience. She has been so helpful and answered any queries I had straight away. Thank you for making a very stressful time much easier :)

Sarah · 16 March 2020

★★★★★ 5/5

Trustpilot

Good service

Used the Winsford agent to find a local property. Jenna Stellafox was very helpful and always kept me up to date. Made the whole experience a pleasure. I would recommend them to anyone.

Martin · 19 October 2019

★★★★★ 5/5

Google

Jess helped me and my family from beginning to end whilst we were letting a property. Jess helped us communicate effectively with our landlord and She also advised us how to move forward when our landlord decided to sell. She gave us good honest advice, with a smile and a wonderful sense of humour.

Jo · 16 October 2023

★★★★★ 1/5

Trustpilot

My landlord moved with this agency a…

My landlord moved with this agency a month before I was ending my tenancy as I no longer wanted to rent and when I advised I was leaving butters started doing viewings at my property whilst I was living there without me knowing when I did advise that I didn’t feel comfortable with anyone viewing the property until my personal belongings were out of the property so if you want to feel safe and like you don’t have to make sure nothing valuable is in your property wouldn’t recommend them or my landlord.

Faith · 28 February 2024

★★★★★ 5/5

Trustpilot

My experience with BJB couldn’t be most…

My experience with BJB couldn’t be most satisfactory with Northwich branch for sales and Winsford for rentals Colette Cathy Josh and Jenna have been professional, efficient and friendly they make my selling of my mums property easy and fast I quality in finding another property to rent and most important finding a suitable tenant Jenna help me through all the steps and more I can’t be more grateful to all of them and will never hesitate to recommend BJB as I already done to some of my friends

Miss · 27 February 2020

★★★★★ 5/5

Trustpilot

Professional team

Generally, I’ve found the team at BJB very attentive and helpful. I’m a small landlord with just a single property / 4 flats, and have been with BJB for over a year now. There have been some ups and downs during that time, but overall the team have worked with me and have helped work through some interesting issues. Danielle and Emma from Crewe office have both been very helpful. Overall, everyone I’ve dealt with have been professional and cooperative.

Alan · 26 February 2020

★★★★★ 5/5

Trustpilot

Jenna was very professional and helpful…

Jenna was very professional and helpful in finding and acquiring a rental property for us we are more than grateful for the quick and efficient service she provided. Highly recommended thanks Jenna 😁

Kate · 12 September 2019

★★★★★ 5/5

Trustpilot

Debbie Ashford-Thom goes the extra mile

I dealt with Debbie Ashford-Thom in trying to sort out a long standing problem with the operations of the accounts team. Debbie was calm and courteous and kept communicating until the issue was sorted out. She even went the extra mile by escalating the final piece of the jigsaw to obtain authorization to conclude the issue to my satisfaction. Thank you Debbie.

Kevin · 21 September 2020

★★★★★ 5/5

Trustpilot

Great service

Connor Wright has been extremely helpful. At the viewing he was very professional, polite and informative. I will definitely be using Butters John Bee again in future as their service is fantastic.

Sarah · 29 January 2020

★★★★★ 5/5

Trustpilot

Couldn't have asked for better support!

Couldn't have asked for better support!Newcastle-under-Lyme BJB helped my friend and I (both students) get the loveliest house (not a student house). Lydia gave us endless support and was ever so patient, no matter how much we hassled her with silly questions. She replied almost immediately to our emails and did everything she could to help speed the process up and make it easier for us. She went above and beyond the job requirements and we honestly can't recommend her and BJB enough!

Elena · 17 January 2020

★★★★★ 5/5

Trustpilot

Many thanks

We express our gratitude to you for the professional, high-quality work throughout the purchase of the apartment at 77 Blagg Avenue. The entire purchase procedure was quick and stress-free for us. May God bless your bjb (Nantwich) and personally Charlotte Tomlinson with all the best , prosperity and many good clients . Tetyana Davies and family.

Tetyana · 16 August 2023

★★★★★ 5/5

Google

Enthusiastic staff from the start. Jess who came around to view my property was extreemly helpfull fully explaining each stage of a proposed sale and giving advice on anything that might help draw in prospective buyers. The valuation was sound and sensible and look forward to the next stage of the sale. Highly recommend the service given..Mr Grant

Stephen · 13 June 2023

★★★★★ 4/5

Trustpilot

After some initial communication…

After some initial communication problems , Ellie and Lucy took over the letting of my property. Ellie acted promptly and professionally to resolve the communication problems. Lucy then kept me regularly informed and advised me on the letting process. She also quickly and efficiently organised necessary works to be carried out to ensure successful letting of the property. This has given me confidence to leave the management of the property in their hands. Their help and support is very much appreciated.

Steve · 19 November 2019

★★★★★ 5/5

Trustpilot

Can’t thank Michael enough

The service we reviews fantastic, we needed a new property quickly and fortunately one came up with BJB. Although the house was very popular and viewing had been closed Michael did everything he could to get us in, I think he missed his lunch! The service was professional but personal and we were kept informed through ever step of the process. We are moving in next Wednesday! Just two weeks after viewing the property! All thanks to the hard work of Michael, he has been brilliant from start to finish. Thank you!

Kimberley · 8 November 2019

★★★★★ 1/5

Trustpilot

Stay away!

Almost two and half years spent with BJB and honestly, i have never had a worse customer service experience. When searching for new homes we avoid anything managed by BJB. We have seen really nice homes, great location and price but if they go through BJB, we avoid like the plague.They were by far the most expensive agency and when i told them that they are very expensive their answer was " Yes, we know" The online system to report problems is a joke. We had a lot of problems with our house and they just choose to ignore us. In general the staff in the local offices were typical professional.By far the worst experience i had with any company. Glad this misery end as i bought a house now.

Alexandros · 7 November 2019

★★★★★ 5/5

Trustpilot

I would like to pass on my sincere…

I would like to pass on my sincere thanks to Michael Ferris and team at the Congleton Branch of BJB. Excellent service, nothing was too much trouble and very professional. Would highly recommend.

Suzy · 13 May 2019

★★★★★ 5/5

Trustpilot

Fantastic service received from BJB

Fantastic service received from Stafford BJB. The staff go above and beyond to chase other agents when needed and it feels as though nothing is ever too much trouble. Buying/selling can be extremely stressful and I genuinely believe that BJB are working for you not just for there fee at the end. I can’t recommend them enough. BJB will always pick up the phone and answer your queries/chase the chain etc, and remain polite, helpful and understanding even when you are stressed and agitated with the process. I’ve used BJB in the past and I wouldn’t hesitate to use them again!! Thank you so much for everything and a special thanks to jo and everything you did for us!!

Mr · 25 October 2019

★★★★★ 5/5

Trustpilot

From Bad to Perfect

Our first home was not the best but i won't blame this agency for that because they (sean) tried the best to sort all the problems but unfortunately the landlord did not do much to help the condition of the property but for all the help they have tried to give myself and partner are grateful for..After 7months ish at the property and getting no where due to the landlord we have been trying to get a new place we can finally feel safe and secure after having a conversation with Hayley Poole she told us she would keep a look out for us for new propertys that would be suitable for us and that she would give us a call or email to tell us about this, whilst myself and my partner were on holiday we received an email telling us about a property thats becoming available and weather we would like to view it ect, after viewings went ahead we got our dream house we can finally begin to be happy and not be anxious of whats next and weather or not we are safe in our own home. Myself and my partner are truly greatful and we appreciate everything you have done for us, Thank you so much for our future happiness and just in time for Christmas!!!. I hope you get your dreams just as we have.. Thank you again Hayley poole @Telford Southwater

Natalie · 19 October 2019

★★★★★ 5/5

Trustpilot

Really personal service

Michael at the Congelton branch has been great in helping our family find a property to rent, with regular updates of new properties coming on the market and advice on the local areas. With his caring personality, it's like I am dealing with a friend rather than just another letting agent, I feel he really understands our family needs and I am confident we will find the right property with his help, and quite frankly would be in the dark without his advice. Would personally recommend MIchael to anyone trying to find a property.

Kim · 10 October 2019

★★★★★ 1/5

Trustpilot

Waste of time

Honestly don’t know how they manage to sell houses. Tried multiple times to arrange viewings over the phone with no luck. Even visited in person to try and arrange viewings, but yet again no call back or arrangements made. Waste of time.

Chris · 5 June 2024

★★★★★ 5/5

Trustpilot

d a very stressful time thinking of…

Had a very stressful time thinking of how to sell my late mother's home.A phone call to George soon put me at ease and from then on things went wonderfully.A great team with Ruben assisting and always being there if I needed to talk about things.The sale went brilliantly with no hassels.A fantastic team who made the sale stress free.Thankyou to you all

Lorraine · 21 December 2022

★★★★★ 5/5

Google

Steve and Kath We’re both very professional and courteous. I viewed several properties with Steve who was not only patient but able to answer any questions I had about the property , transport links and the surrounding amenities. I am looking for a further property as a buy to let and will contact Steve’s office in the near future . Many many thanks To the Northwich office . Andrew HarrisonPositiveResponsiveness, Quality, Professionalism, Value

Harrison · 27 August 2021