Every review we hold for the Northwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional service throughout.
We had a door that wouldn’t shut properly, I called Anwyl homes to book a technician in to fix the problem.Anwyl sent a gentleman named Paul Higham to carry out the work.Paul was very profession, communicated clearly the work involved and the timescale it would take to complete. Seeing as the door was scheduled to be removed for most of the day, Paul advised that we remove the children from the home as it’s -3 outside, he used the side access oppose to walking through the house multiple times and cleaned up after himself, along with painting the door frame before he left.If only all work men that come to your home was as good as Paul, the stress of work being carried out wouldn’t exist! Very happy customer and thank you Anwyl homes for such a professional service!
Leighton · 14 December 2022
Agent replied · 10 June 2024
Hi Leighton, thank you for your lovely review about one of our Customer Service Technicians, Paul, we have passed your comments on to him. All our technicians take the time to carry out the work with care and consideration so we do do appreciate this being recognised, thank you.
★★★★★ 5/5
TrustpilotVictoria Mills Holmes Chapel
We had a few hiccups mainly on the snagging list, thenIssac came along and got everything sorted out, very professionally and very efficiently. He is a great guy who puts his fantastic personality fully into his job, which is unusual nowadays - Thanks Issac for all your help!I must also add that overall the buying experience with Alwyn has been a good one and as such adding Issac to Alwyn that’s why I have given 5 stars.
Ben · 21 March 2023
Agent replied · 10 June 2024
Hi Ben, thank you for your review about our Victoria Mills development and more specifically your experience with Isaac. We have passed your feedback on to Isaac and we know he really appreciates you taking the time to leave this review.
★★★★★ 5/5
TrustpilotVictoria Mills- Holmes Chapel
We had a great sales experience with Gylian, always very tentative and put our minds at ease through the whole process. Once we had they keys handed over the aftercare changed to Isaac and his team on site. All be it a bit slow to start fixing the snags we raised, they were all sorted to a good quality. Our experience with everyone at Anwyl has been great and would recommend an Anwyl homes to anyone looking at a newbuild.Our thanks again to Anwyl and the team here at Hilmes Chapel.
Sion · 22 November 2024
★★★★★ 5/5
TrustpilotHenley style roof issue …
We have been in our Henley style Anwyl home over 3 years now and a recent fault was found on this house type in the roof trusses has just been fixed.Ian in charge of the works kept me updated throughout knocking on daily to give me an update on progress and even changed the order of the planned works as I am due to move very soon and he wanted to get ours done to avoid any issues on moving day with scaffolding being in place.Thanks Ian for doing this and ensuring this fix went smoothly
J · 21 November 2024
★★★★★ 5/5
TrustpilotFriendly and helpful team
Marie and Kelly, the sales advisors, were very welcoming and informative. Very patient as I spent ages choosing my kitchen and bathroom options.Scott and Keith, the builders, have been excellent in fixing little snags. I was worried some jobs would be too small to bother mentioning, but they've always been happy to help.Neighbourhood is quiet and pleasent. House keeps warm well. I'm enjoying my time living here.
ST · 11 December 2023
Agent replied · 10 June 2024
Hi, thank you for this review about your new home at our Winnington Place development. We were really pleased to hear how well the team have looked after you and how happy you are with your home. Thanks again.
★★★★★ 5/5
TrustpilotAnwyl Homes - Queen’s Meadow
From my first meeting with Claire back in March to August when I moved into my new home, Anwyl have been amazing to deal with. The purchase of my house was easy and the sales team, Claire & Natasha were always in contact with me and supported me fully.Since moving in I have had a few issues as you do with a new build house and the building team have been great. The site managers Neil and Sam are fantastic and have helped sort everything.I am really happy with my new house and the quality of it.
Deborah · 20 November 2024
★★★★★ 5/5
TrustpilotAnwyl Handforth - 4 week call sign off
Following completion of our lovely new build, we were invited to a 4 week appointment where any snags we had found were discussed and recorded. There were a number of snags found however the site managers and workers have been very helpful and the snags have now fully been resolved within a quick timeframe. Isaac, assistant site manager has been particularly helpful in organising the work needed and has been very proactive to resolve the snags and sign us off in a professional and friendly manner. We were kept informed throughout the process and are very happy with our new home.
Sarah · 23 November 2022
Agent replied · 10 June 2024
Hi Sarah, Thank you for leaving this review about your experience at our Fairways development. Unfortunately some snags cannot be avoided with new build homes but it's great to read how quick and well organised the site team were in resolving them. We've passed your comments on to the site team to let them know, thank you again.
★★★★★ 5/5
TrustpilotWinnington Place
Development: Winnington Place Kelly and Marie from the Sales Team clearly explained the home buying process and answered all the questions I had at each stage.I would like to give a special thanks to Keith and Scott from the Site Management Team who have been incredibly helpful in addressing my post completion items and any queries, being both friendly and supportive. This is greatly appreciated!
Paul · 19 January 2024
Agent replied · 10 June 2024
Hi Paul, thank you for this review about the whole team at our Winnington Place development. It's great to hear how well they have looked after you. Thanks again!
★★★★★ 5/5
TrustpilotFrom the moment I reserved my Anwyl…
From the moment I reserved my Anwyl home I found the whole experience very organised and professional. Gyllian kept me updated on the build along the way and whenever I had a query was only too happy to deal with it. She took time to explain in great detail about the plot and when I came to my choices appointment was full of great advice . After we moved in there were some minor snags which Shaun dealt with speedily with the assistance of Paul and Mark. I’m very pleased with the quality of the build and would highly recommend Anwyl. Many thanks to a great team at Edenhurst Grange !
Vicky · 21 November 2022
Agent replied · 10 June 2024
Hi Vicky, what a lovely review about our team at our Edenhurst development, thank you so much! All our teams work really hard for our homeowners so they really appreciate it when they receive such lovely feedback. Thank you.
★★★★★ 5/5
Trustpilothanding over the house
I have been in my pulford home on The Fairways estate in Hand forth for the last 8weeks. I had the smoothest journey from the first visit to site just over 9months ago. I have dealt with Helen, Alex and Sarah and Carl in the sales office, they’ve all been very helpful ,informative patient and welcoming throughout my several visits to the sales office .Carl have been very helpful in the past few weeks when I had some difficulties The house itself was pretty perfect, yes there were few issues was dealt immediately by Issac {the great man} .every time you ring him, he is there with a helping hand and smile on his face Nothing is too much trouble for him .very committed person .Anwyl homes are lucky to have him as an employee Only one thing I would like Anwyl to look into would be outdoor lighting due to the fact that I am at the edge of site with a passage and fields in front of the house and at night the whole cul-de-sac is pitch black which does make me feel a little vulnerable. also the house is facing to a road where there are many people walking around .Hopefully Anwyl will look in to things and solve the problem .Also I would recommend that the outside of the house presentation can be improved too Overall I wouldn’t hesitate in recommending Anwyl Homes to anyone considering buying a new build home. they are nice houses .
Mrs · 18 November 2022
Agent replied · 10 June 2024
Hi Mrs Joseph, Thank you for your review, we immediately passed all of your feedback to our team at the Fairways development and they really appreciated it, thank you. Streetlights and their locations are part of our planning application and we are not able to erect them in locations not previously agreed. That said, not all planned streetlights or lighting bollards are in situ as yet so it might be worth checking with the sales team if one is due to be erected near your home. We hope that helps and we wish you lots of happiness in your new Anwyl Home!
★★★★★ 5/5
TrustpilotLoving our new Anwyl Home
We have been in our Oakmere home on The Fairways estate in Handforth for 6 weeks. We have honestly had the smoothest journey from the first visit to site just over a year ago. We’ve dealt with Helen, Alex, Will and Sarah in the sales office, they’ve all been incredibly helpful, patient and welcoming throughout our numerous visits to pop in to the show home ‘again!’Despite being told we’d be in by the end of September we never really believed it, having been endlessly warned that you never get in a new build on time! We were in bang on time. The house itself was pretty perfect, yes there were a handful of issues but nothing of any great importance and Gaz and Isaac and their wider team were always on hand to arrange for contractors to get in to sort the snags out. Nothing is too much trouble for them. Only one thing we would like Anwyl to look into would be outdoor lighting due to the fact we are at the edge of site with a passage and fields in front of us and at night the whole cul-de-sac is pitch black which does make us feel a little vulnerable. Overall we wouldn’t hesitate in recommending Anwyl Homes to anyone considering buying a new build home. We couldn’t be happier!HOWEVER, PLS, the solicitors Anwyl recommend who we used for both our sale and purchase have been absolutely terrible, very unprofessional, careless and difficult to communicate with. Avoid at all costs! Thank you to everyone we’ve dealt with at Anwyl.
Alyson · 15 November 2022
Agent replied · 10 June 2024
Hi Alyson, Thank you for taking the time to leave such a detailed review, we have passed your comments on to our team at the Fairways and they really appreciated your feedback, thank you! We're sorry the team at PLS didn't leave you feeling as happy, this is something we will certainly review internally. thanks again!
★★★★★ 5/5
TrustpilotAnwyl Homes - Winnington Place
We bought our home through Anwyl at the end of September 2024 and are incredibly happy with everything.From the start of the process Marie (Sales Office) was absolutely fantastic, she dealt with all of our questions (my girlfriend asks A LOT of questions) within 24 hours. Her communication was brilliant the whole way through the process, nothing was ever too much!We mainly dealt with Keith (Site Manager) on site, again, he was absolutely brilliant with helping us with any questions and advice on what to do once we had moved in.The quality of the house is really good, we're really happy with it and would definitely buy from Anwyl again if we ever needed to!
James · 13 November 2024
★★★★★ 5/5
TrustpilotA positive purchase experience
Thanks to Gyllian, Paul & Shaun our first experience of buying an Anwyl home has been positive. From the first viewing with Gyllian to the sign off with Paul & Shaun we only have praise. Everything we have asked about or to be done has been answered & attended to. The house spec is the best we've had in a new home. The lads on the site were very courteous to us and our home. The site was kept clean. We would definitely recommend purchasing an Anwyl home.
Susan · 10 November 2022
Agent replied · 10 June 2024
Hi Susan, thank you for your lovely review about our team at our Edenhurst development, we know how much they will appreciate your comments. It's great to read how much you noticed the great specification too, thank you!
★★★★★ 5/5
TrustpilotA great team of people who have been super helpful during the purchasing process
Alex, Helen and Sarah at the Fairways have been incredibly helpful during the purchasing our new home. They regularly keep in touch and have been nothing but super informative and crystal clear in terms of spec, time frames etc. Very professional, polite and welcoming, couldn’t of asked for a better team of people to approach and help us with the purchasing process. You are doing a brilliant job. Now were moved into the home, very pleased with the after care. Issac has been amazing and keeping on top of our few snags (we had less than 10).
Mr · 9 November 2022
Agent replied · 10 June 2024
Dear Mr Croft, Thank you so much for taking the time to leave your lovely review. We have passed your feedback on to our team at the Fairways and they are really chuffed. Good luck with the rest of your purchase process and we look forward to welcoming you as one of our homeowners soon!
★★★★★ 5/5
TrustpilotWell built homes" Anwyl Priory Gardens
My experience with Anwyl Homes has been excellent.The house is great and finished to a high standard, good quality fixtures and fittings.I have been in my new home for just over a year and have had a few snags, but most are now fixed, no issues with getting them reported and dealt with. The whole process was very smooth from start to finish, and I have to thank Steph from the sales office for this, she really was and still is very helpful and nothing is to much trouble. Would definitely recommend Anwyl homes :)Thanksfrom Paul
Paul · 24 October 2022
Agent replied · 10 June 2024
Hi Paul, thank you for this lovely review! We have passed your feedback on to our team at our Priory Gardens development and know how much they will appreciate it! Thanks again!
★★★★★ 5/5
TrustpilotThe Fairways, Handforth
We are delighted with our new home on the ‘Fairways’, Handforth! All snagging issues have now been addressed … some taking longer than others … but we got there in the end! Grateful thanks to Isaac for his help and perseverance in organising all the necessary tradespeople. His customer care has been excellent. The Sales Team were great! Helen, Alex, Sarah and Will were always helpful and made themselves available, answered all our questions and kept us informed of progress throughout. We especially appreciated the video from Will, along the way, of our house taking shape! We are mindful that the purchase of a new house is not without snags but the response to our requests was always courteous, kind and proactive.
Helen · 21 October 2022
Agent replied · 10 June 2024
Hi Helen, thank you for taking the time to leave this great review! It's lovely to read that even when things go wrong and need resolving that our team at the Fairways development have been able to sort things for you quickly and easily. We wish you many more years of happiness in your Anwyl Home!
★★★★★ 5/5
TrustpilotVery happy
I reported faults with my back door and internal doors - technician Richard Nelson was sent out to take a look.Richard was incredibly friendly and did an amazing job. Went above and beyond to look at other smaller issues he noticed without me even having to ask.Please pass on my thanks to Richard.Jonny
Jonny · 16 August 2024
Agent replied · 23 October 2024
Hi Jonny, thank you for your feedback about Richard, one of our Customer Service Technicians, we did pass your comments on to him, thank you.
★★★★★ 4/5
TrustpilotI'd recommend Anwyl Homes!
I bought my new build house from Anywl at Winnington Place in December 2021, this was my first home and I was very pleased with the level of service I received from the sales team. Kelly in particular was extremely helpful and guided me through the whole process, she was friendly and approachable and kept my best interest at heart which isn't something every sales person does.I moved in over the Christmas period and immediately found that the site team were equally helpful. The house is lovely and finished to a good standard, yes there are snags but nothing that you wouldn't expect with other builders and nothing that isn't fixable. Phil and Keith were great when it came to reporting the snags and arranging for them to be sorted, even mucking in and doing a few themselves! Both of them continue to check in that everything is okay with the house now that the initial snagging list is complete and they are very friendly and hardworking. I'd happily recommend Anwyl Homes to somebody else and I'm very satisfied with my home.
Rebecca · 13 October 2022
Agent replied · 10 June 2024
Hi Rebecca, thank you for this lovely review, we have passed your comments on to the team at our Winnington Place development and know how much they will appreciate your comments. We wish you many more years of happiness in your new Anwyl Home!
★★★★★ 5/5
TrustpilotCooperative and professional; Mill Green , Warton
I was a little unsure about buying a new build property, as there is often bad press surrounding developments, however I was impressed by the standard of fittings and workmanship at Mill Green, Warton, and completed my purchase, on schedule, in June. There were inevitably one or two snags, but these were dealt with courteously and efficiently by the site managers, Mike and Chris. The whole work team there have been nothing but helpful during the entire process. Thank you for making a potentially stressful time seamless.
Christine · 12 October 2022
Agent replied · 10 June 2024
Hi Christine, Thank you for taking the time leave this review about our Mill Green development. Our team at Mill Green have been working really hard to provide our customers with a quality home and it's great to read how happy you are. I know this feedback will really make their day, thank you!
★★★★★ 5/5
TrustpilotAnwyl delivered a 5 star experience for me.
The site team and sales office were very informative at the start and through out the process. The few snags we had were completed quickly and to a high spec from Isaac and his team. We have had no major issues, just little snags that were put right straight away. The finish of the house and spec were better than we had initially thought when we were given the keys. We have been here 5 months now and it really feels like home.
Paul · 1 November 2024
★★★★★ 5/5
TrustpilotFairways, Handforth
We picked up the keys in May '22 after a few lapsed completion promises due to solicitor failures and money transfers, never at any time did we feel that Anwyl would pull out of the sale. The sales team remained patient and attentive throughout, providing confidence at every step. Having handed us over to Gaz and team, once the purchase was complete, the care and willingness to provide good customer care didn't stop there. We found Gaz to be accessible and thorough throughout and very patient working around our business hours to complete the snagging. A friendly face and good communicator, a worthy asset Anwyl.....
Greg · 11 October 2022
Agent replied · 10 June 2024
Hi Greg, thank you for leaving such a great review about our team at our Fairways development. They all work really hard to make moving into a new home as easy as possible for our customers so it's great to hear such positive feedback, thank you.
★★★★★ 5/5
TrustpilotCrossfields-Catterall
We recently purchased a house on the Crossfields site in Catterall after falling in love with the show home. We had a few stressful weeks during the purchase phase due to being in a chain and Imogen was extremely helpful and understanding throughout. Once we moved in, we had a professional snagging company come out and they also said they were impressed with the quality of work and that you could tell care had been taken throughout the build and although, like with all properties, there were a few snags they were all very small minor things.Ian was superb at getting everything resolved straight away and made sure everything was done to a great standard. Ian kept in touch every day to make sure that we were happy, settling in well and to make sure we had no other issues. Nothing has been too much or too little and Ian is always happy to help. If we haven't been in whilst people have been fixing the snags Ian has always made sure our dog was ok and happy. We are both happy with our house and glad we chose Anwyl and if we were to buy another new build in the future we would happily choose Anwyl again.
Shannon · 29 October 2024
★★★★★ 5/5
TrustpilotWe have just got our keys for our new…
We have just got our keys for our new home at the Fairways. I cannot recommend this team enough! From the beginning the help and communication from Helen Sarah and Alex was first class. Having bought off plan there was obviously a long wait for our house but our every question was answered at every step of the way. Will joined the team later and is a huge asset. He proved to be an efficient and calming influence when completion loomed with an answer or action for all my queries. Gaz the site manager is so efficient and approachable. He talked us through every aspect of our new home and quickly rectified a couple of small issues we identified. Thank you to you all!
Mrs · 27 September 2022
Agent replied · 10 June 2024
Hi, thank you for taking the time to leave such a thorough review about our team at our Fairways development. They all work really hard to provide a great experience for our customers so it's lovely to read how much they were appreciated. Thank you.
★★★★★ 5/5
TrustpilotExcellent service and build
We purchased a property on the Croes Atti Development.From our first conversation with Angela in the sales office through to completion and even a month on the service we have received has been excellent. Always putting us first and keeping us regularly update with progress of the build, through to completion. Angela and Lauren are a credit to the Anwyl team.Then onto the house, I've been previously told Anwyl build good house, well now I know they build excellent houses, with a very good spec. We have had very few snags but Steve and his team, have worked to get them completed.A big shout out ot Steve, who has regularly field my random questions and always given an experienced answer, also a credit ot the Anwyl team.Not that I'm planning on buying another new house, I would denifately buy from Anwyl again. This is how houses should be built but rarely are.
Gavin · 24 September 2022
Agent replied · 10 June 2024
Hi Gavin, thank you for your great review, we have immediately passed your comments on to our team at our Croes Atti development. At Anwyl Homes we place a high priority on the quality of the home we build but also the service we provide so its great to hear how happy you are, thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.