Every review we hold for the Northwich office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThe Fairways Handforth
Positive: Isaac who's on the site is very helpful, patient and committed to helping us to arrange and follow up on the repair of defects in the house. Sarah from the Sales team is helpful and friendly as well as she's patient working and giving advice upon our move-in. Friendly site and sales team in general.Negative: The whole new building estate lacks lighting at night.
F · 6 December 2022
Agent replied · 10 June 2024
Hi, thank you for taking the time to leave this review, it was good to hear how helpful the on site team have been. As the Fairways is in a bat conservation area the amount of lighting we have been able to install has been restricted. We hope this helps explain the situation for you.
★★★★★ 5/5
TrustpilotJosh Hough customer service technician
Extremely helpful, going above and beyond. Good quality of work
Lesley · 3 June 2026
★★★★★ 5/5
TrustpilotCustomer care visit
Chris was very polite took great care and did a professional jobAnwyl should be proud of him.
Diane · 25 November 2022
Agent replied · 10 June 2024
Thank you for your lovely review about one of our Customer Service Technicians, Chris. We have passed your comments on to him and it is much appreciated, thank you.
★★★★★ 5/5
TrustpilotPaul and Richard were brilliant did the…
Paul and Richard were brilliant did the job and cleaned up
S · 8 June 2023
Agent replied · 10 June 2024
Hi, thank you for your review!
★★★★★ 5/5
TrustpilotChris Appleton did our corrective work…
Chris Appleton did our corrective work for us, he was amiable and professional. He went out of his way to provide us with excellent results for the house, in a timely manner, and was pleasant to have in our house.
Ed · 30 July 2024
Agent replied · 24 August 2024
Thanks Ed
★★★★★ 5/5
TrustpilotThe customer service technician Chris…
The customer service technician Chris Appleton, was very polite, friendly, professional and worked really hard all day to finish the tasks required. He was very mindful of working from home and being on meetings. I can’t speak highly enough of him. Thank you
Melissa · 6 June 2024
Agent replied · 24 August 2024
Hi Melissa, thank you for your review of one of our Customer Service Technicians, Chris, he really appreciated it.
★★★★★ 5/5
TrustpilotPaul Higham was lovely from start to…
Paul Higham was lovely from start to finish. Really professional and ever so friendly!
Miss · 23 February 2023
Agent replied · 10 June 2024
Hi Miss Paterson, thank you for taking the time to leave this review about Paul, all our team work really hard for our customers so it's great to receive the positive feedback, thank you!
★★★★★ 5/5
TrustpilotLee Reynolds
Lee Reynolds, the customer service technician came to fit a new door on our dishwasher as we’ve had some issues with it. He did a great job, worked quickly, tidily & efficiently and it’s been in perfect condition since. He was easy to chat to as well which is lovely when they’re in your home. Thank you!
Alannah · 20 July 2023
Agent replied · 10 June 2024
Hi Alannah, thank you for your review about Lee and the work he did in your home, he really appreciated it.
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish, welcoming from my first visit, the help to move scheme was invaluable, moving house is always stressful but it wasn't anywhere near as bad as it could've been with the help of Debbie and Ian and the teams behind them and still helpful after we'd moved in.Thank you
Alison · 29 September 2023
Agent replied · 10 June 2024
Hi Alison, thank you for your review about our team at our Cross Fields development, they all really appreciated it!
★★★★★ 5/5
TrustpilotRichard, Chris, Paul
Richard, Chris and Paul did a great job fixing the damage caused by a broken pipe in our downstairs bathroom. They have the bathroom looking like new again and always cleaned up after they’d finished working. Good work gents!
Josh · 26 July 2024
Agent replied · 10 June 2024
Hi Josh, thank you for taking the time to leave this review about your home at our Croes Atti development. We wish you many more years of happiness in your New Anwyl Home.
★★★★★ 5/5
TrustpilotIsaac is great
Isaac is great, quick and efficient. Got everything done reallyHappy with my new home.
Katie · 19 January 2023
Agent replied · 10 June 2024
Hi Katie, thank you for your review about Isaac and great to hear how happy you are with your new home! We wish you many more years of happiness in your new Anwyl Home!
★★★★★ 1/5
TrustpilotVery bad quality of a new home
Very bad quality of a new home. All the doors are look like second hand and all the nail of the door have not been sanded before painting. I have been waiting for a broken door since last September. Today, they come to install a new door, but they said they order a wrong door and don't know when the new door will come. What's a JOKE!
Ronald · 5 July 2022
Agent replied · 10 June 2024
Hi Ronald, we are so sorry to read this review and see how you feel. At Anwyl Homes we place a high priority on the quality of our homes but also our Customer Service, so it is disappointing to hear how unhappy you are. We did ask you for more information in order to investigate this further but to date have not received a response.Please contact our Customer Services team on 03300 244955 or at customer-care@anwyl.co.uk and they will be happy to help you.
★★★★★ 5/5
TrustpilotPete visited on 31July
Pete visited on 31July @ FairwaysAbsolute Gem His tech skills were above and beyond.Great mannerism & demeanour.Really professional person.Quality of build works, he carried out were top notch. Excellent craftsmanship works done by Competent Pete.. Loads of thanks
Zahra · 7 August 2024
Agent replied · 23 October 2024
Hi Zahra, thank you for your kind words about Pete, one of our Customer Service Technicians, it's great to read how much his skills were appreciated, thank you.
★★★★★ 5/5
TrustpilotCustomer service technician …
A customer service technician came to repair holes in the plasterboard made when the electrician when rectifying a small problem. The technician had a lovely manner, bright and cheerful, he proceeded to fill the holes in the plasterboard making no mess.
Pamela · 22 August 2025
★★★★★ 4/5
TrustpilotI had a positive experience with Lee…
I had a positive experience with Lee Ashworth. He arrived earlier then I was advised by the booking team but didn't mind waiting a few minutes whilst I finished up a call. He was friendly and explained the work he had done and why. He quickly resolved the problem he came to attend and left the area tidy/as he found it.
Sacha · 13 February 2023
Agent replied · 10 June 2024
Hi Sacha, thank you for your review and we're pleased to read our Customer Service Technician was able to sort the problem for you, sorry he was earlier than anticipated, our team will always wait until it is convenient for you.
★★★★★ 5/5
TrustpilotExcellent work by Anwyl’s Peter Giddins.
Had a visit from Pete Giddins today to fix a couple of doors. He was prompt, courteous and very efficient in his workmanship. A pleasure to have in our house. His work was completed to our full satisfaction. He is a first class ambassador for Anwyl Homes.
Bill · 12 February 2024
Agent replied · 10 June 2024
Hi Bill & Elaine, thank you so much for leaving this review about Pete, we immediately passed your comments on to him and he was made up! Thanks again.
★★★★★ 5/5
TrustpilotLee Ashworth makes you feel very…
Lee Ashworth makes you feel very comfortable when he’s in your home; clearly works very hard and keeps you informed throughout the task how it’s going.Unfortunately we still have lots of snags that have not been completed over 10 months after moving in. This is very disappointing.
Ro · 2 February 2024
Agent replied · 10 June 2024
Hi, thank you for the review about Lee, this is great feedback for him to receive. We're sorry to read you have other issues outstanding, please contact Customer Services on 03300 244955, or by using the webform on our website, and your dedicated Customer Service Coordinator will be happy to help.
★★★★★ 5/5
TrustpilotChris Appleton, Great job
Chris Appleton was a great help and did a great job 5 stars all round.
Simon · 8 November 2024
★★★★★ 5/5
TrustpilotAnwyll Service Tecnician …
Josh was very polite and professional and did an excellent job.Thank you
Tanya · 13 February 2023
Agent replied · 10 June 2024
Hi Tanya, thank you for your great review about one of our Customer Service Technicians, Josh, much appreciated!
★★★★★ 5/5
TrustpilotThe Fairways
Chris is very helpful, professional and friendly. Great service!
Tim · 12 May 2023
Agent replied · 10 June 2024
Hi Tim, thank you for this great review about Chris, one of our Customer Service Technicians! Thank you.
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience! I moved to the house in Holmes Chapel for a month and everything works perfectly. Gyĺlian and Lauren from sales team help us a lot during the entire purchase process. After we moved in, site manager Isaac and Andy helped us fix all the snagging issues within short period of time.
Tracy · 30 August 2023
Agent replied · 10 June 2024
Hi Tracy, thank you for your lovely review about your new home and the team at our Victoria Mills development.
★★★★★ 5/5
TrustpilotGreat services!
Everybody in the Fairways is fine and supportive. But Isaac is fantastic!
Lois · 3 February 2023
Agent replied · 10 June 2024
Hi Lois, thank you for such a positive review about our Fairways development, in particular Isaac! Thank you.
★★★★★ 5/5
TrustpilotI just want to say my experience with…
I just want to say my experience with Anwyl homes has been amazing. I have been dealing with Carol and she has been so helpful, nothing is too much trouble, she has guided me and always made me feel so welcome when I’ve popped in to see her. Anwyl homes are finished off to a very high standard and I can’t wait to move in.
Sharon · 23 July 2022
Agent replied · 10 June 2024
Hi Sharon, thank you for your very kind review about Carol, we know how hard she works on behalf of all our purchasers and it is great for her to receive this feedback. We look forward to welcoming you as a homeowner on our Oaks @ Rossbank development soon.
★★★★★ 5/5
TrustpilotVery efficient and organised
Very efficient and organised. Very helpful & supportive.
RonDoc · 24 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
