Every review we hold for the Northwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe have been shafted by this company…
We have been shafted by this company and I was heartbroken. Got told we couldn’t reserve a plot at St Helens, Lea Grange until we had sold our present house, so we put it on the market and sold it within 24 hours, only to then find out the last house available had been reserved for someone else who hadn’t yet sold theirs. They were keeping it reserved for a week to give them time to sell. We finally got the call to say we’d lost the house, we have now had an offer on ours and nowhere to go. On the plus side, I’ve just read these reviews on the building quality and it looks like we’ve had a lucky escape. But it doesn’t take away the fact that we were treated like we didn’t matter. I’m going to go and knock on a few doors like one of these posts suggests and I’m going to ask if people are happy with their purchase. Learn a lesson and read reviews before parting with hundreds of thousands, someone is definitely looking out for me.And look at the response from Anwyl. Obviously didn’t read my review properly.
Gayle · 19 April 2021
Agent replied · 10 June 2024
Hi Gayle, we're so sorry to read your review, unfortunately, we do not hold properties for any purchasers on this development who have not already sold their existing home. Having built thoughtful homes for the last 90+ years, we are very proud of our build quality and I know the Sales Adviser is happy to get in touch if she receives any cancellations. We wish you good luck with your house sale.
★★★★★ 5/5
TrustpilotPeter Giddins was amazing!!!
Ro · 27 February 2024
Agent replied · 10 June 2024
Thank you!
★★★★★ 5/5
TrustpilotGreat service from Josh
We had Josh Hough come and cover up a stain on the ceiling, I must say that he has done a great job and it looks new again. Very respectful of our property also considering we have an escape artist of a dog A credit to the Anwyl name.
Steven · 26 April 2024
Agent replied · 10 June 2024
Hi Steven, thank you for taking the time to leave this review about Josh, one of our Customer Service Technicians. Also glad your dog is still present and correct!
★★★★★ 5/5
TrustpilotMr. Turano is helpful
Mr. Turano is helpful. Thank you so much.
Vincent · 28 November 2023
Agent replied · 10 June 2024
Thanks Vincent
★★★★★ 5/5
TrustpilotOur 2nd Anwyl Home
We moved into our new home in January 2021, this is our 2nd Anwyl home and we wouldn't buy with anyone else. We have had a couple of teething issues, which are to be expected with a new home but the customer service team have been great and really supportive, although a little delayed due to the current situation. The site team were great and answered any questions we had before and during build. It was great to see our home being built from start to finish.
Lexie · 11 March 2021
Agent replied · 10 June 2024
Hi Lexie, thank you so much for your review and for your loyalty to Anwyl Homes. We are delayed in our Customer Services department at the moment but thank you for your understanding. We hope you have many happy years in your new Anwyl home!
★★★★★ 5/5
TrustpilotAmazing service
Amazing service, friendly staff at bluebell meadows (Lorraine). She was very helpful and showed me around all the houses until I finally bought my dream home. It’s not just that she helped with selling the house but supported me throughout the paperwork and legals and even “interior designing”. I couldn’t thank her more and she is definitely a valuable asset to anwyl homes. I must mention the exceptional site manager (Chris) and his assistant (Ben) for showing me around and also helping with any remedial issues I faced. Their support was immediate and very helpful. I would highly recommend going for a visit!!
Anan · 19 February 2021
Agent replied · 10 June 2024
Hi Anan, Thank you so much for your comments about Lorraine, Chris and Ben, it is much appreciated. Our team work hard to support our new homeowners so it's great to hear when we have got it right, thank you.
★★★★★ 5/5
TrustpilotAn excellent company to deal with
From Kelly and Marie in the sales office to site managers, Keith and Scott, nothing has been too much trouble and they are all delightful people to deal with. They have made what could have been a stressful experience as easy as possible. The house is lovely, warm and comfortable and everything works!
Lynne · 19 January 2024
Agent replied · 10 June 2024
Hi Lynne, thank you for this review about our team at Winnington Place, we hope you enjoy lots more warmth and comfort in your new home for years to come!
★★★★★ 5/5
TrustpilotThanks Rich and Chris.
Thanks Rich and Chris.Always a great job and respectful
Mrs · 19 October 2023
Agent replied · 10 June 2024
Thanks Sonya
★★★★★ 5/5
TrustpilotRichard Nelson came yesterday to remove…
Richard Nelson came yesterday to remove the seal in the shower and floor as it had not been done correctly. Richard did a fantastic job and cleaned everything up after himself . He is extremely professional and takes pride in his work . He was very informative about what he was doing and why and nothing was too much trouble .
LORRAINE · 6 July 2023
Agent replied · 10 June 2024
Hi Lorraine, thank you for this review about Richard, one of our Customer Service Team. All our team take care in their work so it's great to hear when it's noticed! Thank you.
★★★★★ 5/5
TrustpilotProfessional job as always
Professional job as always. The site team have been nothing short of amazing on Winnington Place, I have been kept up to date regarding any work that has needed to happen and always been done to an extremely high standard! Pete done a superb job today and really appreciate everything you guys do
Matthew · 18 January 2024
Agent replied · 10 June 2024
Hi Matthew, thank you for taking the time to leave this review about our Winnington Place development and our Technician, Pete, it is appreciated.
★★★★★ 5/5
TrustpilotAnwyl
Lee was very efficient and has a lot of experience working with Anwyl.Friendly and helpful. Credit to the team
Ceri · 21 December 2022
Agent replied · 10 June 2024
Hi Ceri, thank you for your lovely review about one of our Customer Service Technicians, Lee. We have passed your comments on to him and it is much appreciated, thank you.
★★★★★ 5/5
Trustpilotextremely helpful…
Stephen has been extremely helpful during every step of the buying process.He has answered all of our queries and helped us along the way.
Leigh · 25 May 2022
Agent replied · 10 June 2024
Hi Leigh, thank you for your kind comments about Stephen, it's great to read how helpful he has been. Thank you.
★★★★★ 5/5
TrustpilotGreat service throughout
Great service throughout and we’re extremely happy with our first home. Kelly and Marie helped us through every step and made the purchase much less stressful. The site staff were always on hand to help with the snags.
Paul · 8 October 2024
Agent replied · 22 November 2024
Hi Paul & Francesca, thank you for this review about our Winnington Place development. We immediately passed your comments to the team and know how much they appreciated it.
★★★★★ 5/5
TrustpilotOur Site Manager has been fantastic
Our Site Manager has been fantastic, very friendly and always helped out to the best of his ability. Thanks Isaac!
Ben · 4 November 2024
★★★★★ 5/5
TrustpilotExceptional Anwyl Experience…..
I honestly couldn’t have had a better experience of moving into my new home than with Anwyl Homes.Every step has been seamless, even the snagging list was executed to a high standard.Issac, the Site Manager, is an absolute gem, nothing is too much trouble and he has been extremely helpful.All in all an exceptional experience.
Gail · 9 November 2023
Agent replied · 10 June 2024
Hi Gail, thank you for your review about our Victoria Mills development. It's great to read such comments and is so rewarding for our team who work so hard to provide a good quality home. Thank you.
★★★★★ 5/5
TrustpilotWinnington Place - Kelly & Maria
Would like to say a massive thankyou to everyone at Winnington Place, - Maria and Kelly. While purchasing our new home, they were really helpful in navigating the whole process. We felt we were in safe hands all the way through. With being first time buyers we weren’t knowledgeable at all and without them we wouldn’t have our perfect home. Thankyou, couldn’t recommend the team enough. 😌💞
CHERIE · 16 November 2022
Agent replied · 10 June 2024
Hi Cherie, Thank you for your review, it's brilliant to read how helpful Marie and Kelly were. All our team work really hard to make the purchasing experience as easy as possible so it's great to see we are getting it right!
★★★★★ 5/5
TrustpilotBig Thankyou to Lee Ashworth
Big Thankyou to Lee Ashworth for rectifying the problem with our locking mechanism on our front door he arrived at the time we had arranged.His work ethic is excellent He explained what the problem was and how it needed to be fixed, which he proceeded to do Winnington PlaceSue and Billy 😊*****
Susan · 9 January 2024
Agent replied · 10 June 2024
Hi Sue & Billy, thank you for taking the time to leave this review about Lee and we're glad to hear that your front door is fixed too!
★★★★★ 5/5
TrustpilotFirst home
We are soon to be 1year in our Anwyl home, we love our new home and the neighbourhood. Everyone was so helpful and kind throughout the whole process. I can't stop referring Anwyl homes to my friends and colleagues.
Olabisi · 10 September 2024
Agent replied · 23 October 2024
Thank you!
★★★★★ 5/5
TrustpilotWe are very happy with our new house
We are very happy with our new house, the build is amazing, the after care we have been given is 5star, the assistant site manager John goes above & beyond Anwyl are very lucky to have him, Lovely estate very friendly people, A pleasure to live here
Susan · 18 April 2024
Agent replied · 10 June 2024
Hi Susan, thank you for your review about our Alexandra Gardens development, in particular John. We immediately passed your feedback on to him and know how much he appreciated it. We wish you many more years of happiness in your New Anwyl Home.
★★★★★ 5/5
TrustpilotPaul Higham
For the first time I’ve had one of the Anwyl customer service technicians ( Paul Higham) visit to do a repair. Totally different experience to when they send a contractor! Somebody who is obviously trained in customer service and did a brilliant job as well . Also, a great ambassador for Anwyl .
Michael · 14 December 2023
Agent replied · 10 June 2024
Hi Michael, thank you for your review about Paul, one of our Customer Service Team. We passed your comments on to him and know how much he appreciated them, thank you.
★★★★★ 5/5
TrustpilotVery satisfied with kitchen repairs!
Paul Higham came to fix our kitchen top drawer this week. I cannot praise him enough. Rather than rushing to do a quick 5 min repair job, he took his time and did a professional first class job for us. He vacuumed and cleaned up after himself, which was appreciated. We would be very glad to have Paul again for any future work.
Helen · 10 March 2023
Agent replied · 10 June 2024
Hi Helen, thank you for your review about Paul, it's great to hear how much care he took over your home, thank you.
★★★★★ 5/5
TrustpilotGood professional friendly service
Lee diagnosed the problem, fixed the door, gave helpful advice and friendly service
Joy · 18 May 2026
★★★★★ 5/5
TrustpilotQueens Meadows
Queens Meadows - Shavington Crewe.Can't be thankful enough the house is stunning Neil & Sam have been very helpful and can't thank them and all the lads on the site for their help in getting set up in my new home! ⭐⭐⭐⭐⭐
Jason · 8 July 2024
Agent replied · 24 August 2024
Hi Jason, thank you for this review about our Queens Meadow development, we wish you many years of happiness in your new Anwyl Home.
★★★★★ 5/5
TrustpilotFlexible and accomidating
The workman who came to sort out some cosmetic cracking on the staircase was very accomidating of our little ones. When they where napping he agreed a time to come back to do the work. He completed the job quickly and though I'm currently waiting for the paint to dry, it looks like he's done a great job.
Jo · 26 July 2023
Agent replied · 10 June 2024
Hi Jo, thank you for taking the time to leave this review and we hope the paint still looked good once it had dried!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.