Trusted Agent profile · Northwich
★★★★★
1,042 reviews across 2 platforms
Winnington Avenue, Northwich, CW8 4FT
Anwyl Homes's office in Northwich, at Winnington Avenue, is rated 4.6 out of 5 across 1,042 reviews on two platforms, including 17 Google reviews rated 4.2.
Every review we hold for the Northwich office, from every platform, shown as written. First names only.
4/5
TrustpilotProfessional paint technician
Chris is a good technician who patiently explains the process and has good workmanship. I highly recommend and appreciate his work attitude.
Hi, thank you for your positive review about Chris and that you would recommend him, thank you.
5/5
TrustpilotChris was great
Chris was great, super helpful, informative and timely at fixing some issues we’ve had with a leak in the bay window area.
Hi Olivia, thank you for leaving this review about Chris, he will really appreciate your comments. We're so sorry to hear about the leak but great to see that Chris was able to sort it. Thanks again.
3/5
TrustpilotUntrustworthy !
Myself and my Wife visited the Fairways site in Handforth in March 2021 and expressed a keen interest in Plot 122, the Appleton 3 bed detached, which is still on the Anwyl web site as not yet released.We registered our details and were told when the house was released we would be contacted. My wife phoned the company today to find out that plot 122 had been reserved by an Anwyl employee at head office.The courtesy of some form of communication to that effect would be the minimum I would expect from any company when looking to purchase a new home.This practise in my opinion is unethical and needless to say we will not be purchasing a home from Anwyl as they appear to be untrustworthy.
Good afternoon Ken, thank you for sending us your contact details so that our sales manager could contact you directly. I hope that you are now re-assured that that the property has not been sold to an employee. The properties on this development are are very popular and often have many families registered against them. I am sorry to hear that you missed out this time. Please don't hesitate to contact the development directly if you would like any information on any other plots on this development. Regards
5/5
TrustpilotExploratory problem visit
Lee was polite and did a professional job. He explained what he was doing and how the issue was hopefully being resolved
Hi Diane, thank you for your great review about Lee, he will really appreciate the feedback, thank you!
5/5
TrustpilotQuick, efficient & friendly
Lee Ashworth was very friendly, got the job done quickly, fixed the issue and then explained exactly what had been done. Thank you
Hi Kirsty, thank you for your lovely review about one of our Customer Service Technicians, Lee. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotMaes Y Rhedyn
I recently bought my first house at the Maes Y Rhedyn site and can't thank Anwyl enough, the process from start to finish was made so straightforward and easy for us, they were always happy to go through all our options and answer any questions we had (and there were a lot). Obviously the house has a couple of small snags but Anwyl have been so helpful getting this sorted, any issues we've come across the site manager and sales associate have been so lovely and quick to sort. Would definitely recommend.
Hi Chloe, Thank you so much for your kind comments about the sales & site team, we work very hard to provide a quality home and aftersales care so it's great to hear how happy you are. We have passed your comments on to the site team to congratulate them. Thank you for taking the time to leave a review.
5/5
TrustpilotPaul was friendly and completed the job…
Paul was friendly and completed the job to perfection.
5/5
TrustpilotGood service from Anwyl Homes Site Maes y Rhedyn…
We moved in November 2020 to the Site at Maes y Rhedyn, Wrexham, the house was built to a good standard and the afterservice provided by Ben Knox, our main contact with the onsite team has been first class, all the snag lists we provided was fully excepted and completed to our satisfaction very quickly. We now approach our first anniversary and we now contact head office for any problems, they too get contractors to quickly fix any problems. So far we have had one faulty toilet seat replaced and a couple of windows adjusted during the summer heatwave. each time all done within 3 days of reporting the problem.We would definitely recommend them to family and friends
Hi Derek, thank you for your lovely review, we're so pleased to read how happy you are with your home and our team members on site. We have already passed this on to them, to let them know how much you have appreciated their help and support and we all wish you many years of happiness in your Anwyl home.
5/5
TrustpilotQuality
The building staff and the quality of the homes are amazing. Did have a problem with the sales staff as they lost my files on how to finish my home but in spite of that I am delighted with Anwyl.
Thanks Michael!
2/5
TrustpilotSuper Sales but bad after sales Customer Care
From the outset I was very impressed with the Sales Agent Lorraine, extremely knowledgeable, helpful, professional and friendly along with Chris the Site Manager who managed issue immediately and in a very courteous, caring and friendly manner. However the Customer Care after sales department totally lets the Company down, a very uncaring and lapse attitude with no sense of urgency.I had to call the out of of hours "customer care" telephone number due to a faulty smoke alarm, which set two sirens off, the sirens were sounding for 14 hours throughout the night ! Despite 7 phone calls no one attended or advised, they merely sent e mails to the electrical contractor and told me that they did not have a phone number !! In the end I had to employ someone myself to deal with the unbearable noise.In addition I have reported damaged PVC window frames and this has gone unattended. I am very concerned going forward as inevitably things will need attention but have no confidence that they will be resolved.Having been in business myself I have always said that after sales is as important as a sale, the good reputation of the Company can so easily be destroyed.
Hi Sheila,Thank you for your review, I was pleased to read how happy you were with the service from our site team but disappointed to read the feedback about our Customer Service department. Our team work really hard to assist our homeowners and we are really sorry to read when we've not got it quite right.Unfortunately the smoke alarm was an unprecedented incident which was not covered by our emergency out of hours team, this is something we have immediately reviewed. I can't find any record of an issue being reported with your UPVC windows, please can you report this to our Customer Service team on 03300 244955 or by email at customer-care@anwyl.co.uk and the team will investigate for you. Thank you
5/5
TrustpilotRichard Nelson and Josh came to fix a…
Richard Nelson and Josh came to fix a garage soffit. They were prompt,helpful,professional and explained the job and also noticed the garage door had not been sealed correctly when first built so Richard ensured the garage was sealed correctly. He went that extra mile which is really refreshing these days, he is a credit to Anwyl Homes.
Hi Beverly, thank you for your review about two of our Customer Service Team. They really appreciate the feedback so thank you for taking the time.
5/5
TrustpilotWe have been increasingly frustrated …
We have been increasingly frustrated through the whole process with Anwyl because of how long it takes to fix the issues. However Lee Reynolds from customer service came today to fix some of the issue and did a brilliant job. He was very thorough and efficient. We hope he can come back to finish off the rest of the snags.
Hi, we're sorry to hear about your frustration with the time taken to resolve some issues but we're glad to read how happy you were with the service from Lee. if you need any help getting anything sorted, please don't hesitate to contact Customer Services, either via our webform online or by calling 03300 244955.
1/5
TrustpilotAll fur coat and no knickers as the…
In response to Anwyl comments - customer service? Are you kidding? Your customer service is a disgrace. Happy to help? They've not helped one bit and still haven't responded to my last email. So Anwyl, show us how you care and sort your act out! All fur coat and no knickers as the saying goes. Truly dreadful quality of finishes, the list is too long for this review. Worst aspect is the drive that we can't use unless we have a high car because anything lower bottoms out!! Anwyl say the site manager said it's okay even though it was him that reported it as unacceptable. They say they've inspected it and it meets regulations but can't supply a date or a report or any calculations to show it meets NHBC. Save your money, buy elsewhere and give this outfit a very wide berth.
Hi Sharon Thank you for your review. We are so sorry you are unhappy with your home, in particular your driveway. We take Customer Service very seriously and we will always rectify anything that is not to the standards set out by the NHBC. If we can be of any further assistance with any other issues, please contact our Customer Service team on customer-care@anwyl.co.uk and they will be happy to help.
5/5
TrustpilotPaul Higham was polite and helpful…
Paul Higham was polite and helpful explaining to me the repair work that was to be done.
Hi Tim, thank you for your review about Paul, one of our Customer Service Technicians, we have immediately passed your comments on to him and know how much he appreciates it. Thank you.
5/5
TrustpilotGreat experience
Great experience. Arrived early got straight to the job. Was very helpful with good advice
1/5
TrustpilotOne stars half too much… stay clear.
18 months into living in our “dream home” and it’s been far from a dream… still got outstanding snags, which could only eventually get sorted after having to involve NHBC. The customer care team don’t have any compassion for people wanting to get stuff sorted, senior management just don’t seem bothered that customers aren’t happy and some of the tradesmen that they send to do work you wouldn’t trust to fix a shopping trolly. It’s very much a take your money and run company that really don’t care if they haven’t built your house correctly, once they get you moved in trying to get them back to fix stuff is painstakingly hard work. I’d never recommend and I’d defiantly never buy from them again! One star is being half a star too nice at best……..Update… from now on perhaps I should contact you through here! It’s absolutely amazing how you’ve found the time to reply to that message in less than a day, yet it takes you two weeks reply to an email! JOKERS!
Hi Ian, we're really sorry to hear how you feel, it is disappointing to read. We can assure you we do care very much about our homeowners and our priority is to ensure they are happy in their homes.We acknowledge it has taken a long time, much longer than normal, over the last year to get things rectified, due to people and material shortages but our timescales are starting to improve now. Please get in touch with our Customer Services team if you need any further assistance on 03300 244955 or by email at Customer-care@anwyl.co.uk.
5/5
TrustpilotA super job
Josh did a first class job painting the door. He took great care in making sure there was no mess when first sanding down the surface and then painting the same with both undercoat and gloss. He arrived on time and has a very pleasant and understanding nature. A totally professional individual. A job well done.
Hi David, thank you for leaving this review about one of our Customer Service Team, Josh. We know how much they really appreciate the feedback, thanks again.
5/5
TrustpilotSuperb service from start to finish
We brought an Anwyl Home at The Fairways in Handforth and our dealings with Anwyl from start to finish (and even some minor on-going customer care issues) has been nothing short of exceptional. Sarah and Helen in Sales, Gaz and Phil on site, even all the other site lads have been very professional and polite. Our new home was finished to a very high standard and we have been delighted with the level of care shown to us at every stage of what is usually a stressful process. I cannot recommend Anwyl Homes highly enough (in fact, we have recommended and a family member is buying on another development).
Hi Lou Lou, thank you so much for your review, it is great to hear and I'll make sure the people you mention receive the feedback. Our team work very hard to create a quality home, so it's lovely to hear when we're getting it right. Thank you.
1/5
TrustpilotExtremely poor and rude customer care
Extremely poor and rude customer service team. The customer care agent is rude, dismissive and does not listen to you. My house which I purchased from Anwyl Homes was not the same as other homes of the same style on the same site and same road. It was missing certain items which is relatively cheap for them to resolve. She refuses to listen or resolve this. I do not know if its because of my gender, race, lack of bribe or anything else.
Hi, We're so sorry to read this review and that you find our Customer Service team rude. If anything was missing from your home, it would be reinstated for you. Thank you for messaging with some additional information, from our records your home has been built in accordance with the drawings and is correct. We pride ourselves on providing the same high standard of service to all our homeowners and treat all our customers fairly. We operate with respect, honesty and integrity in all that we do.If you remain unhappy with the response from Customer Services, you are able to follow our complaints procedure on our website or contact the NHBC for an independent inspection.
5/5
TrustpilotCrossfields, Catterall
Very happy in my new home. The team have provided really efficient communication throughout the process, from Debbie in Sales through to Ian the Site Manager. The after move-in care to get everything sorted has been extremely appreciated, directed by Ian and implemented through the tradesmen, who have all been very professional, respectful and friendly. Thank you Anwyl!
Hi Carol, thank you for your review about our Cross Fields development, it was lovely to read how well you have been looked after by our team there, thank you.
5/5
TrustpilotPaul Higham was a lovely gentleman and…
Paul Higham was a lovely gentleman and extremely tidy.
Thanks Adam!
1/5
TrustpilotAbsolute joke ,thoughtful !
Absolute joke ,thoughtful ! They have no regard for good working practices , coming on site when they want etc , no dust management ,no communication, piling where they want ,not sending surveyors to bordering houses, existing properties getting damaged , getting woken up at 7.15 etc council warned them , after seeing them work would rather buy a cardboard box , amateurs from my viewpoint, also anyone buying on rossfield contact environment health ref 622966 concerning the creosote in the ground , thoughtful of Anwyl to dig up creosote ridden soil without communicating with their neighbours to breathe in the carcinogens. Also regarding any proposed green areas at Rossfield some interesting reading can be found on the web regarding their previous build at the paddocks, Buckley .
Hi Steve,We're sorry to read you are so annoyed with the construction at our Rossbank development. However, by way of reassurance, all works that are being carried out are in line with the remediation strategy for this development, which has been submitted and approved by the relevant authorities. Checks have been carried out on site and the authorities have found us to be in compliance. We employ 2 road sweepers on a daily basis to manage dust and as a backup we have also deployed a motorised water bowser together with the use of water cubes by our fork lift drivers. We are only building within the approved working hours, however, we are aware of some deliveries arriving earlier which, despite repeated reminders, has occurred on occasion. This is something we are very sorry for and continue to work on, we are providing regular updates to the planning officer. All neighbouring properties, that may be impacted by our works, have been identified and wherever possible surveyed prior to development construction work commencing. If you feel your property has been missed, please contact customer services at customer-care@anwyl.co.uk with your address and we will check this for you.
1/5
TrustpilotLea Grange St. Helens
Poor customer service. Slow response and extremely poor quality workmanship. It takes numerous attempts to have a job put right. I would not buy from this company again. Take a drive round and knock on a few doors and also look at the brickwork on the show house were the sales agent is. Uneven floors. Walls that are not straight. Window sills not level. Dreadful plasterwork. The standard and slow response is bad. Avoid. Months and months of workmen in. A House that was dirty and not completely finished when moved in with constant battles. Try ringing there customer service who never pick up the phone. Bad management. Lies from day one. Do not trust this company. Ring customer service that never answer. A few attempts at a customers inconvenience when it should have been done right in the first place. That shows you anwyl homes that you do not have the experience or right workman to do the job if it takes your company a few attempts. Any one looking to buy from this company please do not put yourself through it.
Hi, We are so sorry to read how disappointed you are with your home. We will always rectify anything that needs remedial attention and sometimes getting these issues sorted can take a few attempts. We apologise for any delays that you have incurred as a result. At Anwyl Homes we will never walk away and will keep trying to put things right. If you need further assistance, don't hesitate to get in touch with our Customer Service team on 03300 244955 or at customer-care@anwyl.co.uk.
1/5
TrustpilotWe have been shafted by this company…
We have been shafted by this company and I was heartbroken. Got told we couldn’t reserve a plot at St Helens, Lea Grange until we had sold our present house, so we put it on the market and sold it within 24 hours, only to then find out the last house available had been reserved for someone else who hadn’t yet sold theirs. They were keeping it reserved for a week to give them time to sell. We finally got the call to say we’d lost the house, we have now had an offer on ours and nowhere to go. On the plus side, I’ve just read these reviews on the building quality and it looks like we’ve had a lucky escape. But it doesn’t take away the fact that we were treated like we didn’t matter. I’m going to go and knock on a few doors like one of these posts suggests and I’m going to ask if people are happy with their purchase. Learn a lesson and read reviews before parting with hundreds of thousands, someone is definitely looking out for me.And look at the response from Anwyl. Obviously didn’t read my review properly.
Hi Gayle, we're so sorry to read your review, unfortunately, we do not hold properties for any purchasers on this development who have not already sold their existing home. Having built thoughtful homes for the last 90+ years, we are very proud of our build quality and I know the Sales Adviser is happy to get in touch if she receives any cancellations. We wish you good luck with your house sale.
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