1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
Trusted Agent profile · Northampton
Taylors Northampton Sales reviews
★★★★★
964 reviews across 2 platforms
4 Bridge Street, Northampton, NN1 1NW, NN1 1NW
Taylors's office in Northampton, at 4 Bridge Street, is rated 2.2 out of 5 across 964 reviews on two platforms, including 142 Google reviews rated 3.7.
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Reviews
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCourtney at the Fakenham office went…
Courtney at the Fakenham office went above and beyond great correspondence and we were the buyers had a very pleasant experience to be recommended
1/5
TrustpilotSpalding branch very poor service
Spalding branch very poor service. Lots of excuses why my house didn't sell, was on the market for four months with no viewings. Was very overpriced, didn't reflect the market. Wouldn't listen to my requests to drop price. Eventually ditched these guys and house sold on first day with other company. Avoid!
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
5/5
TrustpilotGreat for Sales at Sudbury Branch
Lisa at the Sudbury branch was assigned to our house purchase and was excellent throughout the process.She was attentive, efficient and really kept the momentum. From our first offer to exchange occurred in just 5 weeks with almost no issues at all. FYI; this review is for Lisa as a part of the sales team, our experience as a tenant with this branch would solicit an entirely different review.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
5/5
GoogleTaylors continue to provide the best customer experience. They operate with complete discretion and maintain the very best for both Landlord and Tenant. They just make it easyPositiveProfessionalism
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRefusing to return deposit due to pdf issues
Terrible service from the rental dept through Ipswich branch. My landlord decided to sell the property so I moved out and have been chasing my deposit ever since. The excuse for not returning it is that the landlord couldn't open the PDF document and not been responding to messages since. Typical estate agent tarnishing the industry with rubbish excuses.
1/5
TrustpilotVery poorly treated by Mr Holyhead
Been to their branch in Northampton today, Mr Holyhead acted like he didn't even want to be there. He didn't feel welcoming at all. I will do everything in the future to not buy anything from this company or work with them in any way. Hopefully I will acquire my new home soon, despite his disencouragement.
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
1/5
TrustpilotPure lack of communication and rude
Rented from the Lowestoft branch, when I moved out have had to continually chase them regarding my deposit. 2weeks in and still no refund AWFUL. Staff in the branch very very rude when you ring to complain and often turn it round and make it your fault saying that if you carry on then they will evict you. Truly awful company avoid at all cost
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
5/5
GoogleIgnas works alongside a very professional team ! Checking procedures takes quite a while but overall happy with our house ! Nice job guys ! All the best whishes from Michael & Maria Adela Cocheci
Agent replied · 23 October 2024
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
1/5
TrustpilotAn appalling service from the …
An appalling service from the Coggeshall branch. Four extremely unsuitable viewings in four months. Rude, arrogant (one of them called my mother a parrot!) and plainly just after the money without having to do anything for it. Thankfully our contract ran out and we have now gone elsewhere, although I tried to complain to their head office and they were just as bad! To be avoided at all costs.
1/5
TrustpilotThe WORST letting agents
The WORST letting agents I have ever dealt with. Always having to chase things up with them to find out they haven’t done what they said they would. Left us without heating or hot water for 2 months!! Took months to get our deposit back and eventually had to go to the TDS. AVOID AT ALL COSTS
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Tell us what you need and we'll put you in touch. Taylors Northampton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
