Trusted Agent profile · Northampton, Northamptonshire
Verified
★★★★★
143 reviews across 1 platform
4 Bridge Street, Northampton, Northamptonshire, NN1 1NW
Part of Taylors Countrywide, see every office.
Taylors Countrywide's office in Northampton, Northamptonshire, at 4 Bridge Street, is rated 3.5 out of 5 across 143 reviews on 1 platform, including 143 Google reviews rated 3.5.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleI had a very positive experience with Taylor Lettings Northampton, my handler Ingnas was very helpful , overall I would happily recommend their services
Many thanks Ray for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation. Kind regards, Lucy
5/5
GoogleTaylors were very helpful when sorting out a small issue that had arisen on a rental property. Top marks and thank you to Amy and Ignus.
Thank you Martyn for yet another 5* review for our dedicated team. Best wishes Emma.
5/5
GoogleHelen Brock has managed my property for over 10 years and I have always been very pleased with the service she has provided. Her knowledge of the sector and expert advice has been really helpful, particularly because I was new to being a landlord. Thank you.
5/5
GoogleI had a very positive experience with Taylor Lettings Northampton, my handler Ingnas was very helpful , overall I would happily recommend their services
Many thanks Ray for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation. Kind regards, Lucy
1/5
GooglePlease Avoid this agency , very poor in communication throughout the process. Had to travel twice all the way from London for a property and after offer is accepted nothing was communicated properly that the vendor has changed her mind for almost 15 days. Complete waste of time
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GooglePoor service from the Branch Partner. After a viewing, I put an offer on a property with Shaun and he didn't even bother to get back to me to let me know the owners accepted another offer. Disappointing experience. Not sure I will use this company again. The only positive was Ryan. Lovely person.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleA friend recommended Taylors to me and suggested I should use them to let my house. Spoke with Olivia who was very professional in marketing the property and had a potential client within 1 day of it appearing on the net well done Taylors!!!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleReally helpful and friendly staff especially Ignas who made our move very quick and easy.
Thank you Kyle for recognising Ignas and our team with your 5* review! Best wishes, Scott
1/5
GoogleI would not recomend this agency to anybody. They will take your deposit, saying this is to cover the cost, pay the bills etc... But they will keep these monies in their pockets. It will be used as an aditional profit. Rude and arrogant.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI had Abi deal with my enquiry to rent a property and couldn't fault her. Communication was great throughout and kept me updated with even the slightest of changes. Will happily enquire for properties through Taylors in future, should I need to!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
GoogleThrough Taylor, my family got a very nice residence which we still miss now. Very spacious and situated in the town accessible to shops, schools, the NHS, and transport. Lovely landlord. All the services were quick and on point. Great service. We recommended it to our friends. I suggest this to others as well. Well done Taylor and thank you for your service.
1/5
GoogleThey did not take the time to respond to my rental enquiries. I am disappointed as I believed Taylors to be a reputable name. Update: I heard from the Northampton branch, but they then ignored my response. The flat I was interested in has now been let. I regret to say that the service I have received has been dreadful.
Good afternoon Rob, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleTried to trick me into setting up a standing order a month early when i moved in, next 2 years were okay, then now with no prior notice, i come home to workmen in my flat, which they've left in a mess and gone through my personal possessions such as wallet, notebooks etc. Disgusted. Tenant's rights? Not with this lot
Hi Shaun, thank you for your review. Regarding the standard mandate form, tenants need to instruct their bank on the start of their contract date, so we can't possibly charge you a month prior. I can assure you that we have taken this matter very seriously and made note that you would prefer to be present on any future works or repairs. However, concerning your allegations, we could not find any evidence of your claims given the contractor’s impeccable reputation. The technician is question has been in countless properties over the numerous years he has been working with us and we have never had such similar allegations made. We have not dismissed the situation however no evidence of wrong doing has been presented hence it would be hard on us to make any other judgement. We can only assume there was no intention as the contractor would never displaced anyone’s items unless it was absolutely needed or by accident. Thank you for making us aware of the situation and if you would like to discuss this further please contact the branch on 01604 930017.
5/5
GoogleGreat Company Taylors Northampton. Very helpful staff specially Thanks to David..
Thank you Pintu for your kind comments and 5* review. All the best, Mike.
5/5
GoogleReally help ful staff especially Luke, Ignas and David........
Thank you Praveen, best wishes, Mark
5/5
GooglePolite and professional and very professional Great communications and guidance I prefer this commpany very much
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleNever use this company! I was desperate to find a place to live so i rushed and took the first place seen. Since day one I had reported issues and problems which never was sorted. Be aware they have spare keys and without notice turn up to …
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
1/5
GoogleWould give 0 stars They rarely answer the phone or call back when they say They work in conjunction with another and say to call them or your landlord. The other agency say to call Taylor's or the landlord and the cycle of incompetence can then repeat.
Hi Marcus, Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Customer service is very important to us and as such I would like to invite you to contact us directly about your concerns to review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleLetting agents very polite, answered all my questions and talked me through everything I needed to know. Very fast paced so no waiting around, very proffessional. Highly recommend
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleI had call just information, look to moved from London to Northampton ,, twice they had hang up ,, First person didn’t understood English, second was name Lilly ( coincidence my name to ) .sorry I need just information to rent a house,, it is that difficult
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk. Kind regards, Donna.
1/5
GoogleWould give 0 stars They rarely answer the phone or call back when they say They work in conjunction with another and say to call them or your landlord. The other agency say to call Taylor's or the landlord and the cycle of incompetence can then repeat.
Hi Marcus, Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Customer service is very important to us and as such I would like to invite you to contact us directly about your concerns to review@countrywide.co.uk. Kind regards, Scott
1/5
GoogleAbygale hepurn an absolute uneducated unprofessional person I dont recommend at all
Hello Be Positive, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJamie came out to value a family members home this afternoon, and he was by far the best estate agent we have had out. He was professional and knowledgeable, yet so friendly and personable. Wouldn't hesitate to recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleOne of the smoothest experiences when we rented a new property! Top communication and service. Couldn’t have asked for better, thank you.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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