Taylors Countrywide Northampton reviews

★★★★★ 1/5

Google

Please do not go with this group of cowboys. We rented our property with them for one year and the experience was horrendous. Their electrician quoted £1500 for work, we then got the work completed be a different qualified electrician for £150. The staff were very rude and pushy towards using their own tradesmen, that’s if you could speak with a member of staff on the phone without them cutting you off. They have taken 2 months rent payments from our tenant who is a pensioner with limited funds, even though their contract has ended, we have been fighting to get this money returned for the past 3 weeks, with no joy as yet, even though they admit it is entirely their fault, they each blame different departments. Absolutely would never recommend this company.

Becky · 26 September 2024

★★★★★ 5/5

Google

Great service from a brilliant team! I needed to value my property as I’m up in the air about moving right now and the first person I spoke to was Simon. He seemed very knowledgable of the current market, helped me book an appointment …

John · 13 November 2025

★★★★★ 5/5

Google

Had such a great experience with Tatenda at Taylor’s! He was super friendly, easy to talk to, and made the whole viewing feel relaxed and enjoyable. Gave me loads of helpful advice about buying and really took the time to explain things …

Alysia · 13 November 2025

★★★★★ 5/5

Google

I don't typically write reviews but I must give one to Tatenda who's been incredibly helpful through the stressful process of buying a home. They've got great service skills and have been really accommodating with my wishes so massive thank you to them.

Kelsey · 13 November 2025

★★★★★ 5/5

Google

Taylors have let and fully managed our properties since 2012 out of their Northampton offices. The tenants are very good in the main and renewals have always been turned around quickly. Helen Brock is our property manager and the service is professional with regular updates. We will continue to use Taylors for letting and property management, and from our experiences would recommend them to other potential landlords.

Paul · 6 August 2021

★★★★★ 5/5

Google

Helen Brock has been helping me with a change to my rented property. Super responsive to emails and has taken completely ownership of my questions and queries. Amazing service.

Jamie · 17 August 2024

★★★★★ 5/5

Google

Many thanks to Helen @Countrywide who dealt with our tenant and therefore our property in resolving the urgent maintenance issue we had.

Keith · 17 August 2024

★★★★★ 1/5

Google

I cannot even get a call back from my mortgage broker. Very disappointed. No service.

Barbara · 6 April 2026

★★★★★ 1/5

Google

AVOID AT ALL COSTS! I've had the WORST experience with this company. I put down a holding deposit over a week ago after viewing a property, myself and my partner have called, emailed, left messages countless times and the service has been APALLING! We never get a call back and no one has explained the process or what is going on. We've been trying to book a viewing so that my partner can also see the property whilst the checks are underway, you'd think it wouldn't be so hard considering I've paid a holding deposit! But a week later no one has booked him in yet! We've sent our documents to the branch manager and completed the vetting but have had no acknowledgement or communication, very unprofessional. They've taken our money and have treated us poorly as customers! 1 star is too generous for these crooks! Save yourself the disappointment and go elsewhere!

QUIZ · 1 December 2023

★★★★★ 5/5

Google

Me and my boyfriend are moving into together for the first time and were really nervous about the whole process but so far Igans Pilybas has been nothing but helpful and friendly - we are really looking forward to moving in now and I would highly recommend using him if you're looking to move - thank you Ignas and Taylors! :)

Katie · 30 July 2019

★★★★★ 5/5

Google

Tatenda is the man. Looked after me for a good 7 months while I was looking for a house to buy.

Mahbub · 13 August 2025

★★★★★ 1/5

Google

Embarrassment of a company! After cancelling our viewing on Saturday we were then told they would contact us to re-arrange which never happened. Called the office to get a viewing of the property which was confirmed by a member of staff. On the day of the viewing after waiting outside the property for 15 minutes with no agent in site we called the office to be informed it was in fact our fault for not waiting for them to call back to confirm the viewing time which was never mentioned as we were given a viewing slot on the phone earlier in the week. DO NOT DEAL with Taylors unless you enjoy wasting time.

Josh · 13 August 2023

★★★★★ 5/5

Google

Great service from Olivia and her team. They let my property quickly and efficiently keeping me well up to date with every step of the process, they found me lovely tenants too! Can’t recommend enough, thank you :)

Max · 31 January 2023

★★★★★ 1/5

Google

I am extremely disappointed with the lack of knowledge and shameful professionalism displayed by the branch manager at Taylor's estate agent. My experience with this individual has been nothing short of a nightmare. From the very beginning, it was evident that the branch manager had a limited understanding of contracts, professionalism and the law in general. Their lack of knowledge was apparent in their inability to answer basic questions about the properties they were supposed to be representing. It was clear that they had not done their homework and were simply trying to wing it. Furthermore, the branch manager's lack of professionalism was truly shameful. They consistently displayed a dismissive and condescending attitude towards me as a client. Instead of treating me with respect and providing the necessary assistance, they seemed more interested in rushing through the process and making their point clear. Their lack of attention to detail and disregard for my concerns was truly disheartening. Communication was another major issue with this branch manager. They were often unresponsive to my calls and emails, leaving me feeling ignored and frustrated. It seemed as though they had no interest in maintaining a professional relationship or providing the necessary support throughout the renting process. Overall, my experience with the branch manager at Taylor's estate agent was extremely disappointing. Their lack of knowledge and shameful professionalism left me feeling undervalued as a client. I would strongly advise anyone considering using this agency to think twice and explore other options. No response needed either, I was compensated as I had to take this to the property ombudsman who were much more helpful than a certain 2 individuals. Such a shame…

Anthony · 30 July 2023

★★★★★ 1/5

Google

I am extremely disappointed with the lack of knowledge and shameful professionalism displayed by the branch manager at Taylor's estate agent. My experience with this individual has been nothing short of a nightmare. From the very beginning, it was evident that the branch manager had a limited understanding of contracts, professionalism and the law in general. Their lack of knowledge was apparent in their inability to answer basic questions about the properties they were supposed to be representing. It was clear that they had not done their homework and were simply trying to wing it. Furthermore, the branch manager's lack of professionalism was truly shameful. They consistently displayed a dismissive and condescending attitude towards me as a client. Instead of treating me with respect and providing the necessary assistance, they seemed more interested in rushing through the process and making their point clear. Their lack of attention to detail and disregard for my concerns was truly disheartening. Communication was another major issue with this branch manager. They were often unresponsive to my calls and emails, leaving me feeling ignored and frustrated. It seemed as though they had no interest in maintaining a professional relationship or providing the necessary support throughout the renting process. Overall, my experience with the branch manager at Taylor's estate agent was extremely disappointing. Their lack of knowledge and shameful professionalism left me feeling undervalued as a client. I would strongly advise anyone considering using this agency to think twice and explore other options. No response needed either, I was compensated as I had to take this to the property ombudsman who were much more helpful than a certain 2 individuals. Such a shame…

Anthony · 16 July 2023

★★★★★ 5/5

Google

We have lived in the property for 9 years now and Helen brock is always so helpful with anything we need! Even down to a birds nest in the chimney.. lots of giggles about the birds but no problem big or small is a bother! We love living where we are and it’s always a pleasure dealing with property management.. thankyou!

DayWalkerEm · 17 August 2024

★★★★★ 5/5

Google

Mr Greg Lowe steered us through the process with expertise. His experience and manner helped us make an informed decision. Highly recommended

Stuart · 13 November 2025

★★★★★ 1/5

Google

I rented a flat from Taylor, it's been over a month I moved out Taylors will not refund me my deposit, I have been calling and they keep telling me I will get it in 10days its over a month now, some many times they will not answer. Please people should stop using Taylors that deposit policy is a scam.

Jay · 25 July 2024

★★★★★ 5/5

Google

Great service,very efficient they kept me informed as to what was going on and always easy to get hold of if needed,I would certainly use them again and I’m so pleased that we chose them to find us new tenants and this was done very swiftly thank you Taylor’s

Jo · 1 August 2020

★★★★★ 1/5

Google

Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!

Tarek7861 · 3 August 2025

★★★★★ 5/5

Google

brooklyn helped sort me a lovely deal on a home for me and the husband to be. great service.

Silver · 13 November 2025

★★★★★ 1/5

Google

Wouldn’t recommend no one for lettings with this company from £1300 you told me you will take £400 fee you took £550!? Just to let my property out day light robbery! Even the manager is a lost coconut doesn’t even know her role communication is poor the tenant wanted my washing machine & fridge she made me take it out & put it in the garage now i go inside the house the tenant says he wants it all with the additional cost hes happy to pay wasn’t said to the tenant from the estate agency absolutely disgusting poor service Before you become an estate agent educate yourself first then be an employee.

M · 1 January 2023

★★★★★ 5/5

Google

Polite and professional team! Olivia went above and beyond to find good tenants. Great communications and guidance, 8-day turnaround from photos taken to new tenants moving in. Very impressed.

Sarah · 1 April 2023

★★★★★ 5/5

Google

Great lettings team, Olivia and her team found me a property and moved me in the same week! Can’t complain, thank you for all your help

Curtis · 1 April 2023