Taylors Countrywide Northampton reviews

★★★★★ 5/5

Google

Recently moved into a rental property for let by Taylors. Have been incredibly patient, flexible and understanding with the limited free time that we are getting at the moment with regards to sorting out the move. Lucy especially has been fantastic and kept regular contact with us from about a month before we moved in all the way until now. They also have not hesitated to solve any problems we've had whatsoever. They've made a very stressful part of life, even more so during a pandemic, feel incredibly simple and stress free. We couldn't recommend them more!PositiveResponsiveness, Professionalism, Value

Chris · 21 June 2022

★★★★★ 5/5

Google

Very good service very helpful especially Alycia Darby very nice and friendly always has a smile hope Alycia does well can’t see why she won’t thank you very much Alycia.

Dave · 30 July 2022

★★★★★ 1/5

Google

Had an appointment to view a property and when we arrived there were two other women who had arrived for an appointment half an hour earlier but no one had turned up. Tried calling the office but no answer and still haven't heard from them nearly six hours later. Doesn't bode well for anyone that does let from them

Katie · 3 December 2023

★★★★★ 5/5

Google

Great Lettings team. Olivia and team are very helpful and informative. I will be using again!

Melissa · 23 July 2023

★★★★★ 5/5

Google

We have used Taylor / Countrywide to let our property for a number of years now and we are pleased to say they have always delivered on our requirements. Particular attention must be made reference Helen Brock who goes above and beyond in our experience.

Clive · 17 August 2024

★★★★★ 1/5

Google

Viewed property Fri 12 the told agent(maddalene)we were interested we arare in best position possible (,cash buyers)!!she said she would ring us Monday to catch up we actually sent email on Saturday for 2nd viewing which she didn't even bother to look at!!,then Monday today we saw sstc, on RM when I rang she stuttered &made some story up about the people after us viewing made an offer there &then!!! Mmm really🤔 I think not,as she couldn't deal with me because she knew I'd caught her out she passed me to her sidekick micha who was insistent the vendor's accepted the offer on the spot & how they work so hard for the vendor Mmm very doubtful as if she was working that hard she would have surely advised of 2parties interested which obviously wasn't done,these agents are very bad for the induindustry &it's the likes of these that give all agents a bad reputation you should be ashamed of yourselves!!!perfect positionNegativeProfessionalism

Diane · 25 August 2021

★★★★★ 1/5

Google

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 12 June 2024

★★★★★ 5/5

Google

Absolutely fantastic service on the sale of our property. Viewings were always confirmed well in advance. They were proactive through the entire sale process, making sure all parties were kept informed and at ease. Would definitely recommend.

Eddie · 24 April 2020

★★★★★ 5/5

Google

Helen Brock, Property Manager has once again excelled herself, just had a bathroom renovation, which was managed by Helen. Her prompt communications, honest advise and overall commitment to the task in hand has been outstanding. Thank you

Alison · 2 December 2024

★★★★★ 1/5

Google

I tried to call these guys so many times, but I had to drive to the branch and stand outside on the phone in order for them to even pick up. We loved one of their properties and had our hearts set on it, and we told the estate agent that we wanted to apply and place a deposit asap. When we didn’t hear back very quickly, we were told that the landlord wasn’t replying to any of their messages, only to find out a day later that the property had been ‘Let agreed’! They should have called us as soon as they knew that the landlord was replying and not kept us in the dark. We very almost declined another property in favour of this one, gladly we didn’t! Awful.NegativeResponsiveness, Professionalism

Dan · 21 June 2021

★★★★★ 5/5

Google

I started working with Taylors as a landlord back in February 2020, what a roller coaster year! The help, support and advice I received has been life saving! All of the staff despite having their own problems to deal with with branch closures looming over their heads performed tremendously. Along with the banks mortgage holiday the team at Taylors helped with keys for tradesmen visiting the house to carry out works, took new photo's of the upgraded premises, posted a virtual tour and worked the marketing to locate a new Tenant even during the chaos of lock down. Huge Kudos to Taylor's and the dedicated staff - Highly recommend.PositiveResponsiveness, Professionalism

Kevin · 21 June 2021

★★★★★ 2/5

Google

When initially going through Taylors to move into our rented property, they were great and did all they could to help us. During our tenancy, they were impossible to get hold of, and when we did get through to them they were always very slow to respond or get anything done for us. When it came to moving out of the property, they really were not helpful. Firstly, we had painted the property and needed confirmation from the land lord we could keep it this way. 3 weeks after sending photos of the property to them, they had 'not heard' from the owner. It is my belief they didn't even send the pictures to the landlord. Secondly, after moving out of the property, we were told we would receive our deposit back within 5-7 working days, this was not the case. After 10 working days, we were yet to receive the money. We phoned them numerous times to chase the deposit and we were always either ignored or told if was 'on its way.' When moving out of the property, our new land lord requested references from Taylor's. We had a matter of 2 weeks before we moved out, and we had to chase Taylor for a good week before they actually sent the reference over.NegativeResponsiveness, Professionalism

Arron · 21 June 2021

★★★★★ 1/5

Google

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 30 May 2024

★★★★★ 1/5

Google

Made an enquiry on shared ownership in Northampton, agent took my details, and I got no call back for next 3 days. Called back and agent remembered me, again he said he will pass on details to very busy team, now 1 week has passed and no answer. Can you imagine going through a process of buying or selling with them.. Bad service, avoid Lucy from customer relation will email the same robotic catchphrase, can you email us at so and so....total nonsense...look at all the reviews, robot Lucy will answer with same lines

Harry · 21 April 2024

★★★★★ 1/5

Google

This branch is beyond useless. Lip service is the only thing they provide, zero action for what you pay. As a landlord they provide incompetent service and the tenants suffer as a result. Laura Withington running the branch is a ghost who I'm surprised is allowed to be in management. They merged with Countrywide and as so disorganised they don't understand what their own job roles are. If you want to spend money for no service in return, these guys are the perfect fit for you.

S · 30 July 2020

★★★★★ 1/5

Google

-1000 Stars They will do anything to sell you a property even withholding very important information from you. The branch manager told me to shot up and didnt allow me to talk on a phone conversation. This is after i started talking politely and wanting to fully explain a very wrong situation. He said there wasnt need for me to talk and shouted STOP TALKING. At the end i let him talk and he did not answe accordingly to what i was saying because he refused to listen to me. I would never trust any one in that branch, no one at all expexially the branch manager, hopefully he wouldn't be for long.

How · 1 January 2020

★★★★★ 1/5

Google

-1000 Stars They will do anything to sell you a property even withholding very important information from you. The branch manager told me to shot up and didnt allow me to talk on a phone conversation. This is after i started talking politely and wanting to fully explain a very wrong situation. He said there wasnt need for me to talk and shouted STOP TALKING. At the end i let him talk and he did not answe accordingly to what i was saying because he refused to listen to me. I would never trust any one in that branch, no one at all expexially the branch manager, hopefully he wouldn't be for long.

VI[NO]MU · 11 December 2019

★★★★★ 5/5

Google

Shaun, Henry, Ethan, and the rest of the team working here are absolutely amazing! After 9 stressful months, with major delays and issues out of our control, they all remained positive, professional, helpful and reassured me through each step of the process. I can’t thank the team enough! Will recommend to anyone I know looking to sell/buy!!

Lauren · 30 June 2023

★★★★★ 1/5

Google

-1000 Stars They will do anything to sell you a property even withholding very important information from you. The branch manager told me to shot up and didnt allow me to talk on a phone conversation. This is after i started talking politely and wanting to fully explain a very wrong situation. He said there wasnt need for me to talk and shouted STOP TALKING. At the end i let him talk and he did not answe accordingly to what i was saying because he refused to listen to me. I would never trust any one in that branch, no one at all expexially the branch manager, hopefully he wouldn't be for long.

How · 31 July 2019

★★★★★ 5/5

Google

I have found Taylors to be helpful, patience, flexible about attending appointments and managing the whole process of finding a tenant, and reassuring me about how little I have to do as a landlady! They have worked well with the Sales team to give me time to make a clear decision about whether to sell or let my house, and have offered clear advice about this, which tells me I have made the right decision. They have local contacts and taken on most of the hard work in preparing my house for letting, which is such a valuable service.

Susie · 30 July 2019

★★★★★ 1/5

Google

-1000 Stars They will do anything to sell you a property even withholding very important information from you. The branch manager told me to shot up and didnt allow me to talk on a phone conversation. This is after i started talking politely and wanting to fully explain a very wrong situation. He said there wasnt need for me to talk and shouted STOP TALKING. At the end i let him talk and he did not answe accordingly to what i was saying because he refused to listen to me. I would never trust any one in that branch, no one at all expexially the branch manager, hopefully he wouldn't be for long.

VINOMU · 22 June 2019

★★★★★ 4/5

Google

The entire team is very professional and know what they are talking about. Very good attitude towards tenants and are reliable. They're really helpful and nice, especially Lilly

Richard · 19 October 2020

★★★★★ 5/5

Google

Taylors have managed my property for well over 10 years and in that time I have found Helen Brook's communication and ability resolving issues that arrive both quickly and efficiency for both myself and our tenant.

Terence · 17 August 2024

★★★★★ 5/5

Google

Claudin Luchetti and Claire are an absolute credit to the team here. They have gone out of their way to help us during a difficult time. Not only are they great at what they do, but they are genuinely kind and compassionate women. Thank you so much!

Joanne · 26 May 2025