Every review we hold for the Northampton office, from every platform, shown as written. First names only.
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1/5
GoogleVery disappointed for their service the staffs there are rude and zero responsibility never helpful every staff in there say different thing no matter what the question was.The latest issue was I move away from northampton then I ask for a reference from them then I call them and one of the staff told me I need to pay Β£30 then I can get the reference immediately from them or they can post to me but because I knew they are all not professional so I already try to confirm every little details before I go to their office to pay and try to get the reference but once I paid the money what they said is they can"t give me the reference,they need other agent or landlord to email them for the reference. What the hell they are doing, it was completely waste my time,then now I already end of my contract and moved out of the property. After a week I check my online banking statement suddenly I notice they still charged my rent for next month. They are not providing any service they are just f****** money sucker
Ed Β· 3 January 2015
Agent replied Β· 31 December 2024
Thank you for choosing Northwood Northampton to rent a property from, we very much appreciate your time to post your review. I am sorry there seems to have been some confusion regarding you obtaining a landlords reference from Northwood Northampton. A fee is charged to release a reference to a new landlord or letting agent on behalf of a tenant, should you still require this please get in contact with us. Northwood Northampton feels we are up front about all fees, we issue tenants with a copy of our fee guide prior to a property being secured with us. Rent is paid via a standing order, which is you instructing your bank to pay Northwood and is not a direct debit where we would be able to take payment. On your vacation letter we do inform you to cancel your standing order with your bank as we are unable to cancel the standing order on your behalf. Once we had been informed of this overpayment a cheque was raised to return the payment to you on the same day.
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5/5
GoogleI recently appointed Northwood in Northampton to manage my property and I have been very impressed with how professional Brogan and all the staff have been.
Neil Β· 2 January 2020
Agent replied Β· 31 December 2024
Thank you for taking the time to leave a review on your service with us as a landlord. We take pride in ensuring that we perform effectively, efficiently and professionally for our landlords and do our best to ensure your invest is looked after with as little to no stress.
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5/5
AllAgents"Hollie is a great asset to..."
Hollie is a great asset to Northwood extremely professional!!
Seana Β· 1 November 2024
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5/5
GoogleI have been a tenant with Northwood for a good many years Brogan is very professional friendly and knowledgeable and a pleasure to deal with nothing is too much trouble. I'm sure she will be missed by the team but I'm also sure she will do well in her chosen career. Good luck Brogan.
Kay Β· 2 January 2020
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5/5
GoogleI spoke with northwood about letting my property on 09/02/2017, signed the paperwork that day, and a tenant was in the property by 22/02/2017, very quick, very efficient and now I am stress free as I am on a fully managed scheme meaning they take care of everything from security deposits to credit checks to all legal action if needed and the best thing is my rental income is fully guaranteed, thank you.
Gareth Β· 2 January 2018
Agent replied Β· 31 December 2024
Dear Mr Power,
Thank you for your positive comments. We are delighted that we found a tenant for your property within such a small time frame. The team at Northwood are pleased to have given you an efficient service and we once again thank you for bringing your property to us.
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5/5
GoogleI cannot recommend Northwood enough. They are always so easy to contact and the maintenance department are always so friendly and helpful. They always remember who you are and your individual circumstances which, in a world where you are too frequently treated as a number in a system, really stands out. Northwood cannot do enough for you and I will continue to recommend them to anyone looking to rent or market their property.
Jennifer Β· 2 January 2017
Agent replied Β· 31 December 2024
Thank you Jennifer for your kind words. We pride ourselves on delivering excellent customer service and are pleased you feel you have received this from us. Glad to hear you would recommend us for both our lettings and estate agency services in Northampton. Thank you again.
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5/5
AllAgents"Northwood have exceeded my..."
Northwood have exceeded my expectations, As a first time landlord i was apprehensive on which company to choose to manage my property, But the management and communication has been outstanding, As a landlord its made renting a property so easy.
Jodie Β· 1 May 2025
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5/5
GoogleHolly Critchley is a star to work with. Very friendly and helpful.
Terrible Β· 9 June 2024
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5/5
AllAgents"I have a wonderful experience ..."
I had a wonderful experience with Northwood agent. I love their quick response to emails and calls , this made my renting quick, easy and seamless.
The staffs work with High level of professionalism. π
Francess Β· 23 May 2025
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2/5
GoogleWow! As a cash buyer with no chain I'm regarded in Estate Agency lore as a 'hot' buyer. And as someone who has had many years experience working in Estate agency, I was very surprised to ring up to view a property to be told "Sorry, we are fully booked for that property, so you can't view!!"And this is while the property is still fully available and nothing to do with them being too busy to accommodate on any specific day, as I was entirely flexible. Just a flat out refusal! When I did the job, hot buyers were sacrosanct and property was never 'fully booked'! If I was their vendor/seller, this wouldn't sit well with me...
Richie Β· 1 January 2023
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1/5
GoogleI would give no stars if it allowed me, Iβm absolutely disgusted by the βserviceβ of Northwood. We were continuously treated like sheep (being passed around with no organisation or idea of what they are doing) and they care very little about the tenants who live in their properties. We have just moved out after 2 and a half years and they are trying to keep half the deposit on bogus claims. They added causes in the contact (that werenβt there in the beginning) making difficult for early leave of contract and have no concept of good customer service or years of service, bare in mind we were good tenants. I would never recommend this company for anything and feel sorry for anyone who is still having to deal with them.
Megan Β· 28 November 2022
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5/5
GoogleI'm not one for reviews but I have to share my experience.
After renting my property out through Northwoods (a lot of years), it was time to buy a new property. They had been fantastic at managing the property over the years, with constant communication and regular updates. the property was never left empty for long, just long enough to allow maintenance to be done (By their approved contractors) before new tenants moved in. So based on their professionalism I choose them to handle the purchase.
It just seemed effortless, again communication was spot on, I never once had to call to push along, Sara and Sam seemed to be one step ahead and kept me well informed explaining any issues that might arise, when there was a problem they sorted it all out with a common sense approach.
When the other party seemed to be dragging their heels (solicitors) on completion, there they were again helping the transaction through to the end.
I can not recommend these guys enough, for making everything hassle free, with no stress at all.
Tom Β· 28 November 2022
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5/5
GoogleExcellent service, helpful, efficient and met with a smile. Louise is a pleasure to do business with. Thanks
Dan Β· 2 January 2018
Agent replied Β· 31 December 2024
We're delighted to read your comments Dan, we pride ourselves on offering a high level of service along with the smile, which comes for free!
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1/5
GoogleI wouldn't recommend these people to my worst enemy. Tenants running illegal companies from the property and sub letting. 2 sets of tenants evicted without ever informing us. Extensive damage done and not repaired. The property was attended by several of their suggested contractors to complete works at a huge premium might I add and the standard was poor at best. Rude arrogant attitude from several of the office staff both on the phone and through emails. Nothing is ever their fault and the lies they tell are frankly embarrassing. Had to surrender our contract with them 2 months early just to end the nightmare. Zero integrity and a total disregard for their Landlords welfare.NegativeProfessionalism
Daz Β· 1 January 2022
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5/5
AllAgents"Outstanding...."
Only a few weeks into my rental through Northwood, and can't speak highly enough of the service so far, which is outstanding. From the initial viewing, through applying, referencing, moving in, and reporting a few maintenance issues, everything has been handled professionally and very quickly. First class communication.
Neil Β· 12 June 2024
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5/5
GoogleAs a sub contractor working for Northwood Louise and the rest of the staff always do there up most to get customers problems resolved as soon as possible.
They always pass over full details of the job that needs doing which means I can go in with parts I think I will require to complete job.
Steve Β· 2 January 2018
Agent replied Β· 31 December 2024
Thank you for your 5* review. Here at Northwood we like to resolve issues at efficiently as possible and with your help we can do this. We feel it is important to get as much information about the issue, to make it easier for you to understand exactly what is needed.
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2/5
GoogleMy experience with Nothwood had its highs and lows. During the tenancy I will say that their responses were quick and they were able to sort problems I had. However, my experience towards the end and the begining were the lows. When I was a tenant, they failed to inform me of the essential information prior to move in such as allocated parking, location of the bins & meters and information incase of emergencies such as lock outs. They also scheduled a house viewing without informing me, first of all breeching the contract and putting me at risk as it was during the coronavirus pandemic and people were to enter my flat. They seem to be shocked that I was at home when they came in during this surprise veiwing and even stated they thought I was not going to be home. Had I not have happened to be home that day, they would have had a house veiwing without my knowledge. At the end of my tenancy they initally tried to take out more than Β£137 from my deposit. Had I not disputed this with the original inventory that they sent me, I would have had to pay that amount. This shows that they did not review the inventory but wanted to just charge me for anything they could find. My advice as a tenant is please be aware and do not accept the charges that they give you. I have also seen this advice from multiple reviews and believe it from my own experience.NegativeQuality, Professionalism
HannahThePharmacist Β· 1 January 2021
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5/5
GoogleUndoubtedly the best estate agency that I have dealt with (and there have been a few!) I have been a Northwood tenant for just over a year and have found them to be extremely friendly, approachable and helpful - with repairs, with contacting the landlord and even finding the property in the first place. Highly recommended.
Christine Β· 3 January 2015
Agent replied Β· 31 December 2024
Dear Christine, Thank you for taking the time to post your review and for your complimentary comments. It gives me great pleasure in hearing such positive reviews. Thanks again for your custom.
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5/5
GoogleFirst class service from Northwood, Tina took care of everything for us from recommending a house clearance service to having the house modernised by Marc(Shawefix), who was fantastic too, to even buying the curtains and blinds then moving tenants in. A massive "THANK YOU" we really couldn't have done this without you.
Mandy Β· 2 January 2019
Agent replied Β· 31 December 2024
Hi Mandy, Thanks for taking the time to review Northwood Northampton and for your massive THANK YOU ο. It has been a pleasure to work with you and we are delighted to hear your feedback concerning the contractors we put forward to you too.
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5/5
GoogleThe team at Northwood's have been great and looked after all of our needs, We can't recommend them more for looking after rentals and arranging the maintenance and helping resolve any problems or question's we have have.
The Β· 9 June 2024
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5/5
GoogleI have had a great experience with the Northwood team. Each one of them have gone the extra mile to help me with my application process. Each member of staff are very polite and friendly, I would highly recommend anyone looking to rent to go to them.
Chikelue Β· 2 January 2017
Agent replied Β· 31 December 2024
Dear Chikelue, We are so delighted to hear you have had a great experience from us throughout your application process and that you would highly recommend us! Wishing you all the best in your new rental home in Northampton and if you need anything throughout your tenancy we will be on hand to assist you!
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5/5
AllAgents"Used Northwood to rent my..."
Used Northwood to rent my property for 5 yrs until they carried out the sale as well excellent service over the years nothing was any trouble for the team , I would highly recommend the Northwood team .
Mick Β· 20 April 2024
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5/5
GoogleI have been a customer of Northwood as a tenant and now as a landlord. In both cases I have experienced a professional and helpful service from all the team at Northwood. I would have no hesitation in recommending them to perspective tenants and landlords.
Arti Β· 2 January 2017
Agent replied Β· 31 December 2024
Thank you for your comments, we had previously worked with you as tenant and we were delighted to be of service to you again recently when you became a landlord! Thank you for using our services once again and for taking the time to write this review.
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5/5
AllAgents"Best Letting Agents in..."
I really enjoyed working with Northwood. They were the only agents willing to work with me as I was new to the country. They gave prompt response to questions and always followed through with any issues raised.
Amazing service from Niamh and Jordan.
Sarah Β· 12 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
