Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust finished moving houses and your staff, Ellie Giles from Northampton branch was very helpful and professional in the entire process.
Keep up the good work.
William · 16 August 2025
Agent replied · 16 April 2026
Thank you for the kind words! We're glad that Ellie from our Northampton branch was able to assist you with your move. We'll be sure to pass along your feedback to her. Looking forward to serving you again in the future! #CustomerSatisfaction #ProfessionalService
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 3/5
GoogleI had a terrible experience in 2023 but am pleased to report that in 2025 they appear to have turned it around.
Thebrummieyorky · 21 September 2025
Agent replied · 23 September 2025
We apologise for your past experience and are happy to hear that we have improved since then. Thank you for giving us another chance, we are striving to provide excellent service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy partner and I recently purchased a house and had our mortgage arranged by Rachel Marlow. We cannot express how clear and concisely Rachel explained everything and how easy she made the process. Rachel was always at the end of the phone to help and resolve queries and always went above and beyond to make this less stressful for us. Thank you Rachel and team.
We really appreciate it and should we need another mortgage, we'll give you a call! Paul and Krissie.
Happynathan81 · 15 June 2019
★★★★★ 5/5
GoogleMy Fiance and I bought our first home August 2017 through Connells. Our house buying journey; from first viewings, second viewings, mortgage meetings and finally completion was handled with extreme professionalism. Connells supported us through all the ups and downs of buying your first home. Rachel Marlow, our mortgage advisor, went above and beyond to ensure we were completely happy with the mortgage and had the best possible deal. Over the last few weeks we have been back to see Rachel for our re-mortgage and again she was friendly, helpful and made both our recent appointments such a joy. Rachel is always happy to answer the many questions we have and always makes sure we are fully aware and comfortable with the products we choose. Seeing Rachel is the one part of a mortgage we enjoy - nothing is too much and we have such a laugh! Following our experience we would not go anywhere else now and would recommend to everyone!
Emily · 15 June 2019
★★★★★ 5/5
GoogleMakayla Lawson , was very helpful and cheerful ,,willing to help out with anything I needed. She is so helpful and friendly and knowledgable.
Excellent job done. God bless you I will always use connells.
Juliet · 16 April 2025
Agent replied · 25 August 2024
Many thanks Juliet for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just recently bought a property with Connells. Had a very smooth transition with Holly who kept me in the loop throughout the whole process.
Dilwar · 16 July 2025
Agent replied · 16 April 2026
Hello Dilwar,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that Holly provided you with a smooth transition and kept you informed throughout the process.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleReally lovely service so far. The lady who showed us the house was professional and answered all of our questions. The process is streamlined and easy. Very pleased with everything so far.
Sabrina · 16 April 2025
Agent replied · 13 June 2024
Sabrina Johnson thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe letting team mekala and molly are wonderful and was very helpful with my move.
Tommy · 16 October 2025
Agent replied · 16 April 2026
Thank you for your kind words! We're so glad that Mekala and Molly were able to assist you with your move. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI enquired about a rental property, Makayla & Molly have been fantastic in getting everything sorted out from the start to finish. Very professional service and would high recommend.
April · 16 April 2025
Agent replied · 16 April 2026
Thank you April for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst letting in Northampton and from the very start Makayla Lawson shone through amongst her competitors. Makayla was efficient, professional and understanding of our requirements. Even when we encountered an issue, she swiftly resolved …
Judith · 16 April 2024
★★★★★ 5/5
GoogleVery happy with Holly Bennett, always responsive to emails !
Thanks again !
IPhone · 20 September 2025
Agent replied · 23 September 2025
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have recently secured our first mortgage through Rachel Marlow who has worked extremely hard to get us to this point. We were not the easiest of clients and had a few hurdles along the way which Rachel managed for us exceptionally.
We would recommend Rachel for all your mortgage requirements and will be returning in a couple of years to arrange a re-mortgage through Rachel.
Many thanks
Terry · 14 June 2020
★★★★★ 5/5
GoogleMy partner and I had a great, stress-free experience with Connells. It was our first time renting through an estate agent but Olivia is so incredibly welcoming and helpful, she kept us updated along the process and made sure everything was running perfectly; we couldnt be more thankful. I highly recommend Connells Estate Agents :)
R · 26 August 2022
★★★★★ 5/5
GoogleViewing the property and moving in went very quickly. I saw the property on Saturday and had the keys by Friday. Very quick and efficient. The Lettings team went the extra mile to get me for the weekend. However I had doubts as on the Friday the final details had not been completed, which made me think the landlord had backed out of the deal. After a few persistent calls we were back on track and I was in by Friday.
The overall process went very smoothly. Thank you Lettings team for doing a good job.
Fiona · 16 April 2024
★★★★★ 5/5
GoogleMy partner and I had a great, stress-free experience with Connells. It was our first time renting through an estate agent but Olivia is so incredibly welcoming and helpful, she kept us updated along the process and made sure everything was running perfectly; we couldnt be more thankful. I highly recommend Connells Estate Agents :)
Ryley · 14 June 2022
★★★★★ 5/5
GoogleHad so many difficulties getting an apartment for me and my family only for Connells to come to and make it smooth and easy for me in a very simple manner and quick time really impressed hoping to work more with you guys in the nearest future
Elijah · 16 April 2024
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy Partner and I recently had a Mortgage arranged by Paul Jones.
With banks and building societies it was a nightmare going through all their processes and documentation.
Paul just made it so easy keeping us up to date during the whole process and now he’s a personal friend.
I thoroughly recommend Paul Jones for Mortgage arrangement and advice.
Karl Ryan and Manal Mohamed
Karl · 14 June 2020
★★★★★ 5/5
GoogleSuch a friendly team especially Georgia, Steve and Paul! :)
Evie · 19 July 2023
Agent replied · 13 June 2024
Many thanks for your super 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing services, quick an so efficient
Mihai · 16 September 2025
Agent replied · 16 April 2026
Thank you for your amazing review! We are thrilled to hear that you found our services quick and efficient. We strive to provide top-notch service to all of our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWonderful staff and professional 🤍💎 …
Anka · 2 September 2025
Agent replied · 23 September 2025
Thank you so much for your kind words about our staff and services! We're thrilled to hear that you had a wonderful experience with us. We strive to provide professional and exceptional service to all of our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleGood service at Connells.We got professional assistance from Ella
JM · 16 July 2025
Agent replied · 16 April 2026
Thank you for your lovely review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe lettings team, in particular Wiktoria, Makayla, and Caitlin took me through a process from identifying a potential property to securing it within 48 hours. They were all extremely helpful, eager to help, and responsive. I shortly will …
Bastian · 16 April 2023
★★★★★ 5/5
GoogleGreat customer service and very polite and helpful , Highly recommend . Thank you to Elliot Fernando the girls were soo excited to move in 🙏🏽Thank you Olivia Prato for your commitment and help to secure the contract . We are very thankful . …
Angelline · 14 June 2022
★★★★★ 5/5
GoogleMyself and my partner recently bought a new home and Rachel Marlow was our mortgage advisor. Rachel went above and beyond to help us and provide us with all the information we required in order to make it as smooth as possible. Cannot rate the service high enough - 5 stars is not enough! Thanks again!! :)
Lucy · 15 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
