Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery simple and easy to work with. Always reply quickly and keep you up to date with what’s going on with your letting application. I had the pleasure of dealing with Ella, Caitlin and Wiktoria during my application. Everything went smoothly and I couldn’t be happier with my experience. Definitely recommend.
Ogfootballerz · 16 April 2024
Agent replied · 13 June 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI had a property viewing today with Paulina and was genuinely impressed. She was warm, professional, and instantly made me feel at ease. She took the time to highlight the best features of the home and clearly knew what she was talking about. Her effort and enthusiasm really stood out. I’d definitely recommend her to anyone looking for a smooth and informative viewing experience.
Tasnim · 27 July 2025
Agent replied · 16 April 2026
Thank you for your kind words about Paulina! We take pride in providing top-notch service to our clients and are so glad she met your expectations. We appreciate your recommendation and look forward to helping you find your dream home! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCaitlin was an absolute pleasure to work with. She was very knowledgeable, helpful, patient and professional. She ensured the entire process of renting out my property went smoothly, especially since I was overseas. Connells are very lucky to have her and I’d strongly recommend. Thanks again Caitlin!
Brooke · 16 April 2024
Agent replied · 13 June 2024
Many thanks Brooke Odun for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was an absolute pleasure working with both Holly and Gemma on the sale of my properties. They went above and beyond to ensure the sales were completed as quickly as possible and kept updated throughout the process. I had a great experience and highly recommend using Connells :-)
Sat · 27 November 2025
Agent replied · 27 December 2025
"Thank you for your wonderful review! We are thrilled to hear that you had a great experience working with Holly and Gemma. We always strive to go above and beyond for our clients and are happy to know we could help make the sales process smooth and speedy. We greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFive stars isn’t enough for Chinmay Bodiwala! who took the time to explain every step of the process, answered all my questions, and made sure I felt confident throughout the entire mortgage process. I’m incredibly grateful for the support and would highly recommend his advice and services to anyone.
S · 27 November 2025
Agent replied · 27 December 2025
Thank you for the glowing review! We couldn't be happier that Chinmay provided you with such a positive mortgage experience. Our team is dedicated to making sure our clients feel informed and supported every step of the way. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleThe staff are proactive especially Ellie
Yaa · 23 September 2025
Agent replied · 23 September 2025
We are thrilled to hear that our team, particularly Ellie, was able to provide proactive and exceptional service. Thank you for your kind review, we are grateful for your support! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGemma and Lee were very friendly and helpful right through the process of my purchase. They kept me up to date with progress and kept me informed (which is very important to me). Thank you very much for helping me buy my dram home!
Lee · 16 April 2024
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThis agency is the worst I ever dealt with. At the moment of moving into the house it was not ready. Inventory which was charged additionally is just waste of paper and my money, as it collected useless photos but room description does not match reality (two different rooms with identical description, which is just copped and pasted) and nothing says about broken bits, dust, spider webs and dog fur everywhere. During whole letting process we were supposed to force agent to do his job, such as contract and payments. Agency is focused just on getting commission and does not care about property quality. And also letting agreement was made about a month ago, but property is still available for viewings, today I phoned them to ask to remove property from web site. Their work is unprofessional, they are happy to take money and do nothing. I will avoid this scammers in the future.
Irina · 15 June 2019
Agent replied · 13 June 2024
Hello, thank you for taking the time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
★★★★★ 5/5
GoogleLovely service. Ella Robins was very professional. The process is easy. Very pleased with everything so far.
Florica · 16 April 2025
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review Florica! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI let my property with the Connells team and had a fantastic customer experience from start to finish. Particularly from Makayla, who was excellent. Her knowledge and expertise put me at ease, as she guided me through the letting process with the utmost professionalism. She worked efficiently and went above and beyond to ensure I found tenants quickly. Thank you for all of your help!
Kenny · 16 April 2025
Agent replied · 25 August 2024
Many thanks for the great 5* review and your kind words Kenny. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to express my sincere appreciation for the exceptional support and detailed information provided throughout the process. Georgia Williams demonstrated remarkable professionalism and executed her responsibilities admirably. I am profoundly grateful to have had such an outstanding agent. Words cannot adequately convey my gratitude for her efforts and the invaluable assistance rendered.
Mantana · 16 August 2025
Agent replied · 16 April 2026
Thank you for taking the time to share your positive experience with Georgia Williams and our team. We are thrilled to hear that she provided exceptional support and information throughout the process. Your kind words mean a lot to us and we will make sure to pass them on to Georgia. We appreciate your business and look forward to serving you again in the future. #grateful #outstandingagent #exceptionalservice
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 4/5
GoogleThanks to Connells finally we got a place to rent after a long time of vewings that never came to fruition. They are efficient in the way they do their work and very friendly. The only thing I did not like is the long process and documentation handed over at last minute which requires a lot of reading. Otherwise thumbs up to Connells.
Shorai · 16 April 2025
Agent replied · 16 April 2026
Hello Shorai,
Thank you for your kind words and for sharing your experience with us. We're glad to hear that you found a place to rent and appreciated our efficiency and friendliness.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe team at Connells where so helpful. I had viewed a place to rent with them but the landlord chose to go with somebody else. Ella called me the next day with the perfect solution in a lovely little place for me and my daughter.
They truly went above and beyond to get everything completed as quickly as possible.
Top notch 👌🏻
Scott · 16 April 2025
Agent replied · 10 December 2024
Thank you for taking the time to leave us this amazing 5* review Scott. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells were excellent from start to finish from valuation and advise . Then fantastic help and support from Gemma and team during the selling to completion process. Helped to make a stressful time as smooth as possible
Martin · 16 April 2024
Agent replied · 13 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe lettings team, in particular Wiktoria, Makayla, and Caitlin took me through a process from identifying a potential property to securing it within 48 hours. They were all extremely helpful, eager to help, and responsive. I shortly will have the keys to an amazing new home and I don't doubt that this may not have been the case had it not been for their help. I look forward to moving into my new home and continuing the relationship with the team.
Nathan · 14 June 2023
★★★★★ 5/5
GoogleHi I have recently joined Connels with a couple of my properties handed to the management department.
They have been exceptional with their work so far. Friendly, polite, professional, and responsive.. what every landlord is looking for especially with a larger portfolio when efficiency is the key.
A special thank you to CAITLIN who I have been personally dealing with.
Super nice and proactive with my properties..
thank you to the entire team
All the best.
Maz (24 and 27 St. Paul’s road)
Maz · 16 April 2024
Agent replied · 13 June 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleConnells are absolutely terrible - tenants moved out nearly 2 months ago and I’m STILL trying to get my money back from Connells. Terrible communication, borderline impossible to comprehend their invoice system, awful customer service. If I could rate less than one star, I would.
Meg · 16 August 2025
Agent replied · 13 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just bought our first property through Connells and the team have been amazing. Lloyd and Holly have been excellent at supporting and helping us from the first telephone call to completion. I would thoroughly recommend using Connells as they are professional, helpful, knowledgeable and friendly.
Helen · 16 July 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleNice experience with Connells, Chinmay did a great job, always willing and available to advise.
Frank · 13 April 2026
Agent replied · 16 April 2026
We're thrilled to hear about your positive experience with Connells, and we agree, our team member Chinmay goes above and beyond to provide excellent customer service. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHave had a very positive experience with Paul and the team at Connells -Northampton. Georgia progressed my sale and kept me informed throughout the sale of my property.
Andy · 16 April 2024
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThanks to Connells finally we got a place to rent after a long time of vewings that never came to fruition. They are efficient in the way they do their work and very friendly. The only thing I did not like is the long process and documentation handed over at last minute which requires a lot of reading. Otherwise thumbs up to Connells.
Shorai · 20 October 2024
Agent replied · 23 October 2024
Hello Shorai,
Thank you for your kind words and for sharing your experience with us. We're glad to hear that you found a place to rent and appreciated our efficiency and friendliness.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleConnells is a great estate agent company. I would like to express my gratitude to Lauro for helping me to rent a house. I have been dealing with many other estate agents for a month but only Lauro is highly responsive, informative and helpful. He is friendly and kind who really understands what you need and try his very best to address your issues which made me really appreciate him. It’s grateful to meet him :) I strongly recommend him to anyone who want to rent or buy the house!PositiveResponsiveness, Professionalism
Yita · 14 June 2022
★★★★★ 5/5
GoogleI have had the best experience with Connells Estate Agent for my house search. I would recommend them before any Estate Agent in Northampton. It took less than a week to complete the entire process. I specially want to thank Olivia, you are such a professional, responding to emails and texts on time, picking up calls even at the busiest hour, giving professional advise . Thank you so much for making this dream a reality and i love the house so much.PositiveResponsiveness, Quality, Professionalism, Value
Tunde · 14 June 2022
★★★★★ 5/5
GoogleThe team was very supportive and offered great quality service too
Asher · 16 March 2026
Agent replied · 16 April 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
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