Every review we hold for the Northampton office, from every platform, shown as written. First names only.
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5/5
GoogleA few months back I contacted Connells through my friend who had previously sold their house with the Company. As this was all new to me, I spoke with the Branch Manager Paul, who was very polite and gave me an overview of the current market before passing me on to the Instructions Manager, Steve.
Steve was brilliant from start to finish! Very professional, and his enthusiasm helped ease what people describe as a very stressful time (selling a house!). From the first point of contact to finalising, I had received great communication throughout and nothing was too big or too small to support.
I would 100% recommend this branch! Thanks again, guys!
Rebecca Β· 16 April 2024
Agent replied Β· 13 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFantastic service. Holly was very supportive and understanding in the sale of my flat which I needed to complete in a bit of a rush. I felt very looked after. Lots of gratitude to all the staff at Connells Northampton!
Kartik Β· 19 September 2025
Agent replied Β· 23 September 2025
"Thank you for the kind words! We are thrilled to hear that Holly was able to provide you with excellent service during a time-sensitive sale. Our team at Connells Northampton is dedicated to ensuring our clients feel taken care of. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleIm out looking for my next home. Not only this is a hard decision but my work schedule makes it even worse. Georgia Williams kindly offered her Saturday for the viewings. Properly scheduled to make sure we can see all the properties i would be interested. She was patient, well prepared and answered all my silly questions. Listened to my needs and helped with useful advices. Id really love to give more stars but only 5 can be given. βΊοΈ
Zsoltvasas Β· 27 November 2025
Agent replied Β· 27 December 2025
Thank you so much for taking the time to review your experience with Georgia. We are so glad she was able to accommodate your busy schedule and provide helpful advice. We truly appreciate your kind words and hope to help you find your dream home soon! Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI and my partner had an amazing experience with Andrea with our mortgage application, she was so helpful with every step even when we had a little issue,she stood with us till we got through, such an amazing personality, Iβm sure recommending her to every of my fam and friends, thanks Andreaπ β¦
Zainab Β· 16 April 2025
Agent replied Β· 23 October 2024
Thank you for your 5* review and recommendation Zainab. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleMakayla at connells estate agents is fantastic when she first viewed my property she seen straight through the cracks and was willing to provide her assistance in helping me achieve the correct rental value as I was being under paid with who I was previously renting with .
Her stragey and connections within the property industry are unbelievable what ever you require she know someone that can help
She means what she says and always does things straight away there is never a need to remind her as shes on the ball 100%.
I'm so glad I have the opportunity to work along side her and for future rentals I will definalty be passing them to Makayla.
Super star women in the property rental department.....
Mlation Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you for your kind words! We are so glad to hear that Makayla was able to provide you with exceptional service and help you achieve the correct rental value for your property. She truly is a super star in the rental department and we are lucky to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleKayla was so lovely, kind and helpful. She even went to the extent of helping us out of hours to ensure we got our keys. Lovely person all together and great company to work with.
Phoebe Β· 11 August 2025
Agent replied Β· 16 April 2026
Thank you for the kind words, we always strive to go above and beyond for our customers. We're glad Kayla was able to assist you and we look forward to working with you again in the future! Kind regards, Maggie, Customer Relations.
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5/5
GoogleWe had an excellent experience with Gemma and the team. They were easy to work with and responded very quickly to emails and all our questions.Thank you Connells
Safta Β· 16 October 2025
Agent replied Β· 16 April 2026
"Thank you for your kind words! We pride ourselves on providing exceptional service and are glad to hear you had a great experience with Gemma and our team. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleMolly has been so helpful with what has been a very stressful time for me and my daughter having to move before Christmas. She has been on hand during the day and even out of hours. Very empathetic and understanding, a credit to CONNELLS.
Helen Β· 16 April 2025
Agent replied Β· 10 December 2024
Thank you Helen for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHad a great experience with Connells. Holly Bennett was especially helpful in chasing the buyers solicitors for answers. I emailed Holly numerous times asking if the buyers wanted certain items of furniture and she always dealt with promptly. Above and beyond service.
Thanks Holly.
Simon Β· 16 April 2025
Agent replied Β· 16 April 2026
Thank you for your brilliant 5* review and thank you for your kind words Simon. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have just recently let a property with Connells(yet to move in!).. but the team are amazing already! Ella was lovely when viewing the property. & Makayla has been a star throughout the whole process. I canβt wait to move into my new home!
Thank you.
Becca Β· 19 March 2025
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us your 5* review Becca! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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1/5
GoogleListed a property with Connells after enquiring with a number of local agents. Their professional and comprehensive approach sounded great, the fixed fee was simple to understand and all was going great! You get a 14 day 'cooling off' period, which is pretty typical, however they don't actually do anything during those 14 days. Took a month to arrange photographs of the property, and ultimately nearly a month to get the listing live across the various platforms. During the 3 months my property was listed with them they managed just 2 viewings. Communication was poor, having to frequently chase for updates and ultimately their lack of any kind of promised 'proactive engagement' left me to pull my listing in the end. Then it just so happens that a few weeks later the BBC publish a story highlighting questionable practices around not promoting properties of vendors who, like myself, didn't take them up on any of their additional services.
I would not recommend using Connells for selling a property, unless you're dead-set on planning to use their own additional services and or don't mind a longer wait to sell.
Dan Β· 16 August 2025
Agent replied Β· 16 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleReally smooth letting process, Ellie was great the whole way through :)
Josh Β· 16 February 2026
Agent replied Β· 16 April 2026
"Thank you for your kind review! We're thrilled that you had a smooth letting process and that Ellie provided excellent service. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleExcellent Customer Service! Makayla Lawson was brilliantly amazing, very professional and proactive. One of the best Estate Agents. Incredible!
Onah Β· 6 December 2025
Agent replied Β· 27 December 2025
We are thrilled to hear about your positive experience with Makayla! Our team takes pride in providing exceptional customer service. We are lucky to have her as one of our top Estate Agents. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleHolly Bennett was very helpful. She helped Frank move smoothly.
Akosua Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for the kind words! It's our pleasure to provide excellent service to our customers like Holly did for you and Frank. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe had the pleasure of working with Chimnay Bodiawala throughout our home buying process, and we couldnβt be happier with the service we received. He was always available whenever we had questions or needed guidance, and he ensured everything moved smoothly from start to finish. Thanks to his support and professionalism, we now have the keys to our new home! We couldnβt recommend him enough, truly a fantastic experience!
Fahima Β· 28 October 2025
Agent replied Β· 27 December 2025
Thank you so much for your kind words! It was an absolute pleasure working with you and we are thrilled to have played a part in finding your dream home. Our team strives to provide exceptional service and we are proud to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleElla was making for us such a wonderful experience, she showed us our future home the process was so easy and we are so glad that we could find so quick and easy al the help we need.
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Anamaria-Madalina Β· 16 April 2025
Agent replied Β· 25 August 2024
Thank you for taking the time to leave us this tremendous 5* review Anamaria-Madalina Benta. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMolly of Connel was instrumental in helping me getting me and my family into my new home with less hassle.
I will recommend Connell to anyone who is busy and wants less stress in moving to a new property.Thanks
Joel Β· 16 April 2025
Agent replied Β· 10 November 2024
Hello Joel,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Molly was able to make your move less stressful. We appreciate your recommendation and are glad we could assist you and your family.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleWiktoria was excellent as were the other members of team. But particularly Wicktoria. She was so efficient and really helped when turn things around after a sudden emergency delayed things. I would recommend connells to everyone. First time renters or returning renters - by far the BEST letting agent. Fast, polite, efficient and get the job done. Thank you!
Motasir Β· 16 April 2024
Agent replied Β· 13 June 2024
Thank you Motasir for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleEllie Gilles was very kind and helpful and she worked well. She was also professional and the process of getting the house very quick.
Shawn Β· 16 August 2025
Agent replied Β· 16 April 2026
Thank you for your review! We are thrilled to hear that Ellie provided exceptional service and made the process of getting your house quick and easy. Kind regards, Lucy Mawer, Customer Feedback and Support Team
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4/5
GoogleEllie was a really great estate agent, she arranged a viewing promptly and kept me informed of when Iβd been accepted quickly.
Bea Β· 9 August 2025
Agent replied Β· 25 August 2025
Thank you for your kind words! We're so glad that Ellie provided excellent service and made the process seamless for you. We strive to keep our clients informed and offer prompt and efficient services. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleShame Iβve had to do this, Connells were an amazing agency while i lived with them (albeit the organisation of a fish). The downside here is the move out was terrible. Itβs been over a month since I moved out, leaving the house immaculate (inventory reported 0 issues) yet itβs now approaching 6 weeks since Iβve moved out without any clarification on whatβs happening with my deposit apart from theyβre waiting on the landlord.. since 28 May! AVOID AT ALL COSTS
Peter Β· 16 April 2025
Agent replied Β· 13 June 2024
Hi Peter, we appreciate your feedback and are sorry to hear about your experience. Please contact complianceresidential@connells.co.uk for further assistance regarding your deposit. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
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1/5
GoogleI called this evening to inquire about a newly listed property in Northampton for sale .We shared our financial details and confirmed that we have a mortgage advisor and a mortgage in principle for more than they asked . When offered the chance to see estate agency mortgage advisor to potentially assist with financing options, we declined and opted to stick with our current advisor. However, when we requested a viewing, we were informed that the next available date is February 22, which is almost a month away. Is it standard policy to schedule appointments more than 20 days out if we choose not to work with your mortgage advisor? This is the first time we've encountered such a situation with an estate agency in Northampton.
Sajul Β· 16 April 2025
Agent replied Β· 16 April 2026
Hello Sajul,
Thank you for sharing your experience with us. I'm sorry to hear about the inconvenience you've faced regarding the viewing schedule. Please know that this is not our standard practice, and I would like to understand more about your situation. Could you please contact us at complianceresidential@connells.co.uk so we can assist you further?
Best regards, Lucy, Customer Relations Team
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5/5
GoogleI am very much grateful to Connells Northampton, for finding a home for my family. My special thanks to Wiktoria, who helped me very patiently throughout the process. Also would like to thank the other team members, Ella and Catelin . I wish all the best to Connells estate agents for their future endeavours.
Manju Β· 16 April 2024
Agent replied Β· 13 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGeorgia was extremely helpful and knowledgeable.
M Β· 27 November 2025
Agent replied Β· 27 December 2025
"Thank you for your kind words! We strive to provide top-notch service to all of our customers and we are glad to hear that Georgia was able to assist you with her expertise. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.