Trusted Agent profile · Northampton
Verified
★★★★★
200 reviews across 2 platforms
East Hunsbury Local Centre, Butts Road, Northampton, NN4 0UE
Part of BELVOIR! (Northampton), see every office.
BELVOIR! (Northampton)'s office in Northampton, at East Hunsbury Local Centre, is rated 4.2 out of 5 across 200 reviews on two platforms, including 190 Google reviews rated 4.2.
We're a leading estate & lettings agent covering the Northampton area.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleBelvoir have recently sold a property for me which was a long protractive sales. Belvoir did a great job and kept me well informed throughout the sale. I would definitely use them on any further sales.
This certainly was a protracted one Peter - complicated by an unusual leasehold issue. Glad that between all parties we managed to get it resolved and thank you for remaining calm throughout.
1/5
GoogleSO apparently you cannot rent with this agency if you are under 21... doesn't say this anywhere on the website. Even though legally you're allowed to rent at 16 with a guarantor. I couldn't believe it, i'm full time permanent employment but because i'm 20 and they turned me away, obviously never going back.
You're right - anyone under the age of 21 needs to have a guarantor - this is an insurance requirement for most landlords, so applies to us and to most other agencies we know. Also, the minimum age someone can be bound by a contract in the UK is 18, so for that reason most landlords will refuse to rent to someone who is younger than that. You're also right that this isn't on our website, as there's no hard and fast rule, and different property owners have different requirements. For that reason we go through property-specific requirements with people BEFORE they attend a viewing so that their time isn't wasted. I'm pleased that happened in our dealings with you.
5/5
GoogleWe rent a house from Belvoir for about 2 years now. They are very helpful and generous every time, if you have a problem with the house you can use the fixing portal and they come to your house to fix very fast. I highly recommend Belvoir Agency.
Thanks Ionut. You've been an excellent tenant which makes our job easier.
1/5
GoogleThe worst customer service!!! Won't even pick up the phone for rentals. Rude they hung up
Quite impressive from our lettings team - hanging up on someone but at the same time not picking up the phone.
5/5
GoogleI used belvoir for the first time to seek tenants and I can't recommend them enough. Christine and Hannah were great in keeping me up to date. Really impressed and would use them again.
5/5
GoogleHandle everything with my property extremely well. Communicate promptly. Very happy.
Glad you were happy Dan, and that communication was good.
1/5
GoogleReally rude staff, myself and my partner were really interested in the property and was about to sign the dotted line however, we decided not to because of the way they made us felt. It felt like they turned there nose down at us and was very antagonistic and patronising. I wouldn’t say there money grabbers like people say, I would say there just impatient, abrupt.. and lack social skills. Asked if we had any questions and I asked one that I felt was very valid and was told to “google it” even though the question I asked, I would expect they know giving the industry they’re in. If I can avoid ever using these guys then I will. If they were awful before signing the papers, imagine what they’re like when you do sign them !!!
5/5
GoogleBelvoir have been my rental agents for many years now. Their professionalism and knowledge of the real estate market in Northampton are second to none. Richard Baker has helped me find and buy and let out several good investments over the years, so I can't recommend them enough!
Thanks Pat for using our services. Team Belvoir!
5/5
GoogleUsed Belvoir to rent my property out when I was away with work. It was a little over a year. They were great. They did inspections regularly and selected the correct tenants for me. The tenants respected my property however I had mistakenly said all was well and to give back deposit only to find my bath plug was broken not half hour later. Called them, they send a plumber immediately to fix the bath plug at no expense to myself. It was my mistake and they didn't have to do that, they will give that but extra on customer services that I feel many wouldn't. Thanks, highly recommended
3/5
GoogleCouldn’t explain to me why they took £150 off my deposit to put a shower door back on runners and clean the outside of a skylight. Not the worst letting agency in Northampton, but certainly not the best.
A rare review that isn't a 1* or a 5* - thank you at least for being balanced! To answer your query, the shower door needed repair, not just re-attaching and your were charged £150 because that's the amount the landlord was billed for getting these works done. Thanks for an otherwise successful tenancy.
5/5
GoogleI have been overwhelmed by the pro-active, professional service that Richard, Pippa and the rest of the team at Belvoir Northampton have demonstrated. My property needed a significant amount of work to get it up to scratch for renting out - Richard organised all of the quotes, oversaw the work and had the property rented out, all within 2 months. Communication has been timely and relevant; as someone who is living overseas, I have the utmost confidence that my property will be well looked after and that compliance issues will be taken care of. I should note that I have used two other Northampton letting agents in the past, and been dismayed by their service - Belvoir Northampton have surpassed my expectations.
5/5
GoogleRichard Baker has first-class knowledge of the area and gives no-nonsense factual advice when it is required. I bought a rundown flat in Northampton and Belvoir advised on refurbishment recommended good value suppliers and even dealt with final snagging using their own contractors all of immense value to me as I am based in London. They then efficiently dealt with the letting, management and subsequent sale of the property all with minimum fuss and maximum service. Happy to recommend them.
1/5
GoogleI don't advise people to rent with this agency expecially if you're from Northampton.Staff are not very nice and they come out with a lot of stupid reasons to hold your deposit back.Avoid them at all costs.NegativeProfessionalism
Sorry to hear you're not to happy Andreea. These days a landlord can't make deductions from a tenants deposit willy nilly - there are laws in place that prevent this. So if a deposit deduction is made there will be a check-in and a check-out report that shows clearly (with pictures) why a deduction is appropriate. And the camera doesn't lie!
5/5
GoogleSuper Agency - highly recommend. We have used Richard and Belvoir as our letting agency for the past 10 years. They manage 3 properties for our family and are always very professional. The staff is courteous and organised. Respond promptly to enquiries, properties are let out on a permanent basis, with only a very short change over period between tenancies. The maintenance department is efficient and competitively priced. Recently we have dealt with Belvoir for the valuation and sale of a property and can again highly recommend them as an estate agent.
5/5
GoogleAs a first time landlord I used Belvoir and found them helpful and friendly. Having discussed with relatives the difficulties they have found with other property managers I was delighted to find that the team responded to my calls, contacted me when needed and were generally helpful. They found a tenant very quickly, notified me of problems and sorted them out. An added bonus is the easy access to the offices with loads of parking! I have recommended them to family and friends and will use them again.
1/5
GoogleInteresting to see the last few reviews as being poor. we had a viewing of a house where we cancelled a midwife appointment to go to see this house, to find us both sitting outside the street looking like a couple of mugs as the company failed to show. Having done our own investigation, we found the house to be let already, which we haven’t an issue with, but we do considering they didn't have the decency to let us know. In fact they accused our phone for being faulty as a message went out. I wonder what happened to communication via a phone like normal people tend to do as this would also show up as a miss call if we didn’t answer. In regards to raising this concern, I had to ask for an apology 3 times as the customer service seemed to want to blame technology over lack of professionalism and communication rather than actually taking reasonability for an error they have caused. I wouldn't go with these personally if I was looking for excellent service as they treat you like business people not humans who are genuinely looking for a home to live in.
5/5
GoogleWe first started renting out our lodge with Belvoir as managing agents in 2011 and today have sold it through Belvoir. We just wanted to say Thank you for all your help over the years managing our lodge, tenants and finally the sale. The very efficient, knowledgeable and professional service you all have provided is much appreciated. We would be more than happy to return as clients and will continue to recommend your services to friends & family - same as we have done over the years. Wishing you all a Happy Xmas and all the Best for 2016 & onwards. Tilly & Bob PS The 6 Tenants we have had over the years have all been long term so cannot agree with some of the reviews left by tenants of other properties.
5/5
GoogleVery professional and responsive team, Thank you for your efforts
Thanks for the positive review Michael.
1/5
GoogleAvoid this agency, man on the phone spoke to me very rudely. They also charged me when i left a property for not cleaning the outside of a roof window & also for water marks on the shower door. Absolute joke.
Sorry to receive this review. Having checked your file it seems your landlord sought deductions for a dirty shower screen and dirty window, both of which were clearly visible on your check out report. These days a landlord can not just take a tenants deposit without their consent - there's a clear legal process if you want to challenge deductions that your landlord is proposing. If you choose this route your case will be heard by a third party adjudicator who will decide. Or you can just go and vent with a google review!
5/5
GoogleProfessional,friendly service. Very helpful for all issues, nothing is too much trouble. Every issue was sorted out in a timely manner
Appreciated, Roy. Hope you like your new house.
1/5
GoogleTerrible rude service! Travelled from Belfast to view a house without being told that the house had already been rented out. Belvoir is a perfect example of how not to do business and I recommend that you stay clear!
You're right, by the time you arrived from Belfast, the property you were interested in had been let - we contacted you on the day to cancel. We're sorry about this, but in a busy rental market it happens - at no time would we suggest to you or any other prospective tenant that a property is somehow 'reserved' for them simply because they've booked a viewing. Equally the decision to remove a property from the market and cancel future viewings is not ours - it's for the Landlord of the individual property to make that call. When a landlord instructs us to stop viewings, we can't simply ignore him/her. Disappointed though you clearly are, we hope you managed to find something suitable.
5/5
GoogleI have used Belvoir for managing my two properties in Northampton for several years and they been excellent in every respect. Recently I sold one of the houses and used them as the selling agent. For various reasons the sale was not an easy one but they handled it with the utmost professionalism and skill, overcoming many obstacles and always keeping me informed at every stage until the house was sold.
5/5
GoogleWe sold our house with Belvoir after weeks of struggle with another agent in town. When Jamie took over the sale, he successfully sold our home for asking price in just 3 days. He gave us excellent, honest advice and was so supportive throughout the whole process. The team in office are always friendly and understanding. I cannot thank the team enough for their hard work and dedication.
5/5
GoogleFar more efficient than the previous agent I used who would apply additional charges for everything! I just leave Belvoir to look after my property and have the confidence everything is in hand without me having to chase. Belvoir also arranged a replacement bathroom between tenancies with only 7 days of the property being empty which recently impressed me. A company I would recommend to everyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
BELVOIR! (Northampton)'s Northampton office has 200 reviews across two platforms: 190 on Google, 10 on Facebook.
BELVOIR! (Northampton) Northampton is rated 4.2 out of 5 across all 200 reviews, and 4.2 out of 5 on Google from 190 reviews.
BELVOIR! (Northampton) Northampton, East Hunsbury Local Centre, Butts Road, Northampton, NN4 0UE.
