Trusted Agent profile · Northampton
★★★★★
120 reviews across 2 platforms
7 Bridge Street, Northampton, NN1 1NH
Ashby Lowery's office in Northampton, at 7 Bridge Street, is rated 3.9 out of 5 across 120 reviews on two platforms, including 117 Google reviews rated 3.9.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
1/5
GoogleWithholding the deposit as paperworks are pending from the agency end
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleThese people managed a flat I owned and the experience was terrible from an owner's point of view. They are officious, inflexible and bullying - and upon sale, they hold sellers to ransom by refusing to answer simple buyer queries unless you cough up a wholly disproportionate £250 for a photocopied 'pack'. The officiousness and bullying even carried on after the sale when they charged £119 for water - in a flat that had been empty with the mains turned off for a year! When I quite reasonably queried this, they ignored my arguments and threatened to take me to court. Do yourself a favour - avoid these people like the plague and deal with a company that treats customers with dignity and respect. UPDATE: In response to "D.Wilson" I am quite aware of my contractual obligations thank you very much. The tenet of my review was your company's officious high-handed and bullying manner, which continued after I had attempted to rationally clarify and discuss matters with your company. You have yourself underlined this behaviour with the tone of your response which is laced with shouting capitalised words. That in itself suggests the company attitude is top-down. If you do not like negative reviews, may I suggest you adopt a less confrontational approach.
5/5
GoogleThe lettings team at Ashby Lowery were great! They were prompt at visiting my property and getting the information they needed in order to market it by the earliest date. They were polite and offered helpful advice on what I needed to do in my property to make it more attractive to possible tenants. They clearly knew the local market well and what rent would be achievable for a property like mine. My flat was rented within no time, at the rent I was asking for, and to a tenant that met my expectations. Thorough references were carried out, and assistance was given to me with the necessary safety certificates. I can honestly say Ashby Lowery made the process of letting my property really easy and saved me personally a lot of time and effort, thank you! Friendly and helpful team and would definitely use them again.
5/5
GoogleI have a property in Northampton that had become vacant following a long term tenant, I looked at various agents and decided on Ashby Lowery as they did not give me all the corporate rubbish that the other firms were. They marketed the property professionally and conducted the viewings and within a week or so found a great tenant, achieved the rental income stated and completed all the move in and tenancy in a very professional manner. I have various properties throughout the UK and have dealt with many so called letting agents and can honestly say that Ashby Lowery have done everything that I would expect them to, and more therefore I would recommend them to any landlord that is looking for a professional agent. Thank you to all the staff at Ashby Lowery
5/5
GoogleI and my partner have rented from Ashbys now for a number of years and we are in the second property rented from them. I can honestly say that they have been very helpful from helping find a new property to repairs and and anything that we have needed related to the house we are in. As someone involved in customer service, I know how testing and demanding customers can be and that is why I can recommend the company and service provided. Keep up the good work
5/5
GoogleAWESOME!!!! OUTSTANDING SERVICE!!!!! Provided by real 'service orientated' people who understand what their clients want, need and expect. My life is so much easier since Ashby Lowery took over the management of all of my properties. I no longer have to deal with the day to day problems that I did when I tried to manage my own properties and the annoying problems and dramas that used to cause me so much aggravation are now dealt with by a professional organisation who know exactly what they are doing. My interests are being watched over in a responsible and conscientious way.Thanks and excellent work. Keep it up!
5/5
GoogleIn my dealings with Ashby Lowery I have always found Lyn Walker (Property and Estate Manager) to be a proactive, results focused manager. She communicates promptly and clearly and has a grasp of what needs to be done to arrive at a …
Hi Simon Thank you very much for this review and the 5* rating! It's great to hear that Lyn has provided such good service when managing your property! Kind regards, Jake
5/5
GoogleI recently dealt with Ashby Lowery, in particular a lady named Gina, she was extremely helpful and knowledgable a genuine asset to the team and will be highly recommending her and the business to anyone I know needing accommodation.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleOverall best service
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI rent a house from Ashby lowery and their great. Recently had some issues with my electrics and their sorted it no problem. Karen especially was amazing.
Hi Amy! Thanks so much for this great 5* review. Karen and the team appreciate your feedback and kind words. Graham - Customer Relations
3/5
GoogleI previously used Ashby Lowery in the capacity of a Landlord and in that respect I could not speak highly enough of them as a company. Darren the previous owner was excellent and went above and beyond. …
Hi Ian Thank you very much for this honest review! I am delighted to hear that communication have improved from Lyn. I am happy to see that the services for the … More
4/5
GoogleWe have found Ashby Lowery operation and management very proficient in both planning and action and reporting up front to the landlords. Ashby Lowery are vigilant in keeping running costs economical. We thank Ashby Lowery management team …
Thank you for your review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleEvie and Natalie have been amazing throughout me finalising a place to live for uni next year. Made the entire process very quick and easy and are always reliable.
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleSimply the best, better than all the rest, kind regards Jim O'Rourke , Hardcase
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolute joke of a company, if your a landlord looking to let or a tennant looking to rent I would 100% recommend that you take your business elsewhere. Terrible communication and non existent customer service
We are very sorry that you have been in any way unhappy with our service. It is important that all of our customers receive the highest standard of service and we would like to extend our sincere apologies that this hasn't been the case on this occasion. Thank you for taking the time to bring this to our attention and please be assured that we take all feedback extremely seriously. If you would like to discuss your concerns in more detail, please contact the Customer Care team at customercare@countrywide.co.uk.
5/5
GoogleEvie and Natalie have been amazing throughout me finalising a place to live for uni next year. Made the entire process very quick and easy and are always reliable.
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
GoogleIt’s been a while since I rented from this company and when I went in all the staff have changed. Not one person did I recognise. After sitting there for a while I realised why the new staff.....not for the better either. A lack of knowledge and professionalism was the main factor I left. It may have the same name but is totally a different place.
5/5
GoogleI'm not usually one for writing reviews but this Companies expertise enabled me to achieve more than I initially thought possible when selling my house this year. Even when some last minute complications threatened to cause the sale to fall through their input was both helpful and reassuring. I have no hesitation in recommending their service which to my mind was excellent value for money.
5/5
GoogleThe best letting agents I have ever dealt with. Few of my friends had properties from them and never had any issues. I would strongly recommend them
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
GoogleGreat service, excellent communication and fast responses. Friendly staff really really happy with this agency so far! i can definitely recommend it!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleI would like to thank Ashby Lowery for the excellent service they provide me and my family in the taking care of our property portfolio. I have in the past used the services of other agents and have transferred all of my property to Ashbys so that the top quality of service can be extended to all of our rental properties. JM
5/5
GoogleWorking with Ashby Lowery as Lettings Deposits Manager for the last 5 months has been challenging, motivating and inspiring. The company excel in their customer focused and ethical Lettings and Property Management services, often going above and beyond their job specifications to achieve a solid and sound outcome for their clients! I highly recommend working with them! Northampton’s Best!
1/5
GoogleThey are in my opinion useless to rent from, from a tenant point of view. They don't conduct repairs unless you harrass them. They are rude and dismissive in their communication with you, they are only interested in taking your money. The worst letting agent I've ever had the misfortune of dealing with, do yourself a favour and steer well clear.
1/5
GoogleYesterday I arranged a view for this morning but Unfortunately I wasn t feeling good so I call them to cancel my view and when the girl heard that , she just hang the phone up on me, even I didn't have time to ask If it was possible to arrange a view for another day. Very bad attitude!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
