Ashby Lowery Northampton reviews

★★★★★ 5/5

Google

My experience with Freya has been incredible! She is always so helpful&resolves all issues without a hassle. Freya is very polite, approachable&always manages to give positive updates- always lifts your mood:) This company is very lucky to have someone like Freya working for them. Thank you very much for everything you have done for me. Thank you . Jola T.

Jola · 27 November 2024

★★★★★ 5/5

Google

I am an overseas landlord and have used a fair few residential estate agents in Northampton and can confirm Ashby Lowery are by and away the best residential agents in Northampton. Ashby Lowery's Lettings Team led by Reece Clarke is excellent. Olivia Hillery from that team handled a recent letting for me: not only was the letting (including pre and post matters) handled efficiently and without any fuss, I was most impressed by Olivia's professionalism, experience and knowledge. She was responsive to every one of my issues and resolved them promptly. I felt in capable hands throughout the process and had absolute trust in Olivia who has found some lovely tenants for my property. I am very grateful to Olivia and would highly recommend the services of Olivia, Reece and the Ashby Lowery Lettings Team to anyone based locally and overseas.

Rainbow · 21 June 2023

★★★★★ 5/5

Google

Well here's our story for renting a house in UK - We (myself & wife & 7 year old kid), merry and happily settled in Pune, India. One day out of the blue we got an opportunity to move to UK for my office assignment and here we were in Northampton, UK. Initially we got into a beautiful service apartment but as the first 14 days of self-quarantine were over and we started searching for a rental accommodation, we quickly realized that it's a very tough challenge to get on quickly enough and had a very tough time searching. Luckily we came across a rental advertisement by Ashby Lowery on Right Move and got ourselves a viewing appointment with Natalie. Natalie was very kind to us and co-operative, she helped us around in viewing the property, understanding our expectations and discussed in details the various aspects of the house. I guess Natalie was our guardian angel and somewhat unexpectedly we got the good news about being selected by the land lord, the family was ecstatic. Natalie has excellent sales and marketing skills, a very deep understanding of property market, human relations and empathy towards customers. We started vising the office of Ashby Lowery Lettings on the bridge street for paperwork and met Olivia, who is a great person, having excellent managerial skills and in-depth knowledge of processes in letting business, Olivia quickly responded to our demands. Olivia was very kind and helped us understand and walked us through all the various processes of tenancy agreement and explained all the very minute details without getting tired. Olivia made the reference check and tenancy agreement signing process so easy that it took off a lot of pressure from us, as we were getting anxious day by day, waiting to move into the property, nervous as we were due to staying in hotels from so many days. We also met Joy at Ashby Lowery who is very helpful and provided us updates from time to time as we used to check about the status of our application progress by visiting the office. Without ever getting bored, Joy always cheerfully helped us with the information. As a truly professional letting agent, Ashby Lowery ensured that they had run all the various checks before handing over the property to us, like electrical safety audit of the house, independent third party review of existing damages within the house with the photos taken, EPC rating of the house, etc., Finally the big day came, and we were excited since early morning to wrap up our long hotel stay, waiting to move into our home dreaming of a nice home cooked meal after a long time. We're greeted with big smiles at Ashby Lowery and everyone involved during the process was present in office. Olivia, Natalie, Joy and Reece congratulated us, handing over the keys of the house and we happily moved into our new house. What a great team of people at Ashby Lowery. To simply summarize - Truly Professional with a Humane Touch. Keep up the good work and thanks for giving us such wonderful memories!! Ashby Lowery duly helped in all the processes after moving in the house, like issuing certificate of tenant deposit amount and setting up with other associated agency for helping out with utilities and council tax transfer. Looking forward to having a great association with Ashby Lowery in future. Best wishes and Good Luck from our family to all of your team at Ashby Lowery!!

Rohit · 16 April 2022

★★★★★ 5/5

Google

All of the staff at Ashby Lowery are very welcoming and friendly. I would like to mention Olivia Hillery personally as she has gone above and beyond with my application to ensure everything was completed for my move. Olivia is polite and professional in her job and my enquiries have always been dealt with efficiently. All of the staff at Ashby Lowery, Northampton are a credit to the company.

Tara · 16 April 2023

★★★★★ 5/5

Google

Ashby Lowery Letting Agents has been managing my property for more than 10 years, I always receive a professional and friendly service. In particular I would like to mention Olivia Hillery who recently dealt with the change over of tenants. She efficiently organised the refurbishment of the property, making sure it was ready promptly so that the new tenants could move in as soon as possible.

Alison · 16 April 2023

★★★★★ 5/5

Facebook

Ashby Lowery Letting Agents has been managing my property for more than 10 years, I always receive a professional and friendly service. In particular I would like to mention Olivia Hillery who recently dealt with the change over of tenants. She efficiently organised the refurbishment of the property, making sure it was ready promptly so that the new tenants could move in as soon as possible.

Ali · 14 April 2023

★★★★★ 3/5

Google

Evie and Reece were super helpful throughout the process of moving into a new flat and were quick to respond with any queries/issues. Definitely 5* service from them! I am however, very disappointed with how long maintenance requests take to be dealt with, or in my case, not at all. I have 4 open issues with them, one which is suspected water damage from a previous tenant and all I have is an automated email. No communication and completely ignored.

Chris · 16 April 2021

★★★★★ 5/5

Google

Had a viewing on a property with Natalie, she was great at keeping in contact with us ahead of the viewing. Pleasant on meeting her and her professionalism when showing us round was great, not adverse to having a bit of a laugh with us either. Good knowledge of the property and area as well has having a connection with the landlord and their needs. No pressure afterwards which was appreciated as we had a very difficult choice to make. Was happy to allow us time decide and was on hand to answer any questions we had. Would recommend the Agents and especially Natalie she was a joy to deal with .

Ian · 16 April 2021

★★★★★ 5/5

Google

Excellent service with a smile all the girls who helped us Natalie, Gina and Michelle were so friendly it made the process easy . We would highly recommend Ashby Lowery. Many tnx Deano and Sue xxx The help we have received from Natalie at Ashby Lowery has been exceptional . Right from the start when she showed us the bungalow a year ago she has been friendly , full of advice and genuinely interested in making sure everything was right for us . Thank you. We would not hesitate to highly recommend Ashby Lowery.

Dean · 16 April 2021

★★★★★ 5/5

Google

I am giving a 5 star rating because I have Louise Harrison looking after my properties.. Last summer, it would have been a zero for Ashby Lowery, if it were possible to give a zero. They made a complete mess of things and always had an excuse. I had actually started discussions with another agent, for having been a client with Ashby Lowery,for over 20 years, I could not understand how things could have gone so badly. I now know why. Just when I had made up my mind to leave, Louise was given my portfolio to manage. Things started to improve and she continues to work hard. She also understands me and knows what little things might annoy me, so does ensure things are very well looked after, so I don't get irritated too often...which thankfully I rarely ever do now. Hopefully my portfolio stays with Louise. She is the reason I did not leave last year.

Ann · 22 June 2019

★★★★★ 5/5

Google

We have been with Ashby Lowery for several years and have been very pleased with the service. Since Carolyn has taken over as manager things have gone up another notch. She has a very caring nature towards the landlords and has consideration towards the tenants. She is also highly professional and goes out of her way to find time for clients when they need advice. We look forward to continuing to let through Ashby Lowery in the future. Our thanks to Carolyn and her excellent staff.

Oldben · 22 June 2019

★★★★★ 3/5

Google

Currently renting a property. They arnt bad as estate agents go but we were told the property was cleaned before we moved in. It wasn't. Carpets stunk of wet dog. Toilet was disgusting. Oven door fell off and the heating wasn't working. I did phone to complain, nothing was done. I went in to ask why nothing had been done and I was told that they had no recollection of the complaint. Maybe get a different cleaning company and actually use previous tenants pet deposits to fix and replace things damaged by the pet.

Leah · 16 April 2019

★★★★★ 1/5

Google

I have been following up on the water leak issue since December last year, and although the leak was eventually repaired in July, the situation had already deteriorated. The ceiling developed mould, which still hasn’t been addressed as of October. They are still in the process of sending quotes to the landlord and insurance agency. Despite raising a formal complaint with customer care to countrywide. nothing has been resolved. I strongly recommend avoiding this housing, explore other options in town. If possible, I would rate them zero.

Raj · 28 October 2024

★★★★★ 4/5

Google

Karen did a fantastic job of sorting out the heating in the flat I let out. It was complicated because of some back and forth with the block management company over whose responsibility it was. Karen stayed on the case and was quick to communicate. One star off because my previous experience with AL pre Karen was less good - but I am very happy right now.

Sarah · 16 April 2022

★★★★★ 5/5

Google

Made relocating the easiest thing ever for me- provided a video viewing and put up with all my faff trying to get a reference. Olivia was the loveliest and so helpful, always there when I needed everything and made me feel so welcome. Honestly couldn't be more pleased with the service I've received

Olivia · 16 April 2023

★★★★★ 1/5

Google

I would highly advise doing whatever you can to avoid Ashby Lowery and in particular a serial liar - Reece Clarke. Not only does Reece have a distinct air of arrogance when you are dealing with him but he also creates his own laws when it comes to tenancies. When he is then challenged on what is correct he runs away and refuses to contact you. I have written evidence of this and am currently contacting Countrywide. Avoid at all costs and if you have to deal with Ashby Lowery be extremely cautious ⚠️

Ben · 30 July 2024

★★★★★ 5/5

Google

As a tenant, Ashby Lowery are the best estate agents I have experienced working with. Natalie in particular has been incredibly helpful, with excellent communication and valuable knowledge and advice. Everything has felt efficient and very professional. I am very grateful for the time and effort Natalie and the team have provided in finding me my new home. If it wasn’t for them, I would still be searching!

Carla · 16 April 2021

★★★★★ 5/5

Google

Natalie is professional and helpful. Would recommend your business to both Landlords and Renters as your staff strike the right balance to represent all parties. Natalie is a credit to both your profession and your business. Many thanks.

Caroline · 27 March 2024

★★★★★ 5/5

Google

In my experience as a tenant, Ashby Lowery are one of the best estate agents I have worked with in the past. I've felt very professional and efficient. They did a great job finding my new home, and I appreciate their time and effort and a special thanks to Natalie.

Asha · 16 April 2023

★★★★★ 5/5

Google

Great service, recommend the fully managed service for hassle free letting of your investment property. Big shout out to Natalie and the Ashby Team who were excellent in managing a recent changeover of tenants.

Gail · 16 April 2024

★★★★★ 5/5

Google

Thanks u so much to Ashby lowery letting agents for getting myself and my pregnant Mrs a beautiful home but a main thank to Natalie Mathews for helping us from the very beginning

Jack · 16 April 2024

★★★★★ 5/5

Google

My property portfolio has been managed by Ashby Lowery for the last 15 years or so and I have always received excellent support from the team. My property portfolio manager Olivia Hillery is highly professional, responsive and courteous. I highly recommend Northampton Ashby Lowery to landlords and tenants.

Suheib · 16 April 2023

★★★★★ 5/5

Google

Evie was absolutely amazing, from start to finish she was very helpful and nothing was ever too much. She communicated with me throughout this process and even after I moved in Evie and the team have been fantastic. I'm very happy with my property. I would recommend this estate agents to anyone looking to let or buy.

Nidia · 16 April 2021

★★★★★ 5/5

Google

I been with these agency for 5 years and when I moved out of the property my main contact was Natalie, I cannot her praise enough, she is so kind and helpful but at the same time professional.She was very understanding of my personal circumstances and all she helped me all the way.Thank you Natalie

Amalia · 16 April 2021