Trusted Agent profile · Northallerton
★★★★★
576 reviews across 2 platforms
75-76 High Street, Northallerton, DL7 8EG
Bridgfords's office in Northallerton, at 75-76 High Street, is rated 2.8 out of 5 across 576 reviews on two platforms, including 134 Google reviews rated 4.8.
Every review we hold for the Northallerton office, from every platform, shown as written. First names only.
5/5
GoogleCan’t fault the Bridgfords team at all. Annie & Christina were a huge help and moved swiftly to ensure we could move into our place ASAP. Great communication, and fair detailing on inventory reports etc. The welcome pack we received was a nice touch too. Overall superb service - thanks again 🤝 …
Many thanks for the great 5* review and your kind words Ryan. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe can't recommend Bridgfords in Northallerton enough. From start to finish the service was very quick, from registering our interest to getting the keys to a property was less then a 3 week turn around. Maria has been especially helpful. Nothing has been too much trouble for her and she has always kept my husband and I in the loop about any developments during the process. Thank you so much.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleWe recently bought a house through Bridgfords, and Rebecca and Olivia were always very helpful. As we lived a long distance away, they were happy to arrange viewings to suit us, chased things when requested, and returned calls as promised.
Thank you for taking the time to leave us this amazing 5* review Bob. Kind regards Lucy, Customer Relations.
5/5
GoogleWe’ve had an excellent experience with Bridgfords, having sold houses with them and currently in the process of buying another. Tony and Georgia have been professional, responsive, and incredibly supportive throughout. Communication has been clear and consistent, making the whole process as smooth as possible. Highly recommend.
Thank you so much for your kind review! We are thrilled to hear that you've had a positive experience with our team at Bridgfords. It's our goal to provide professional, responsive, and supportive service to all of our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
1/5
TrustpilotMy experience with Bridgfords/Countrywide
My experience with Bridgfords/Countrywide has been extremely disappointing.
5/5
GoogleMy wife and I recently moved to the area, and Bridgfords were absolutely fantastic. Sorted everything out, and made things literally seamless for us from start to finish. Extra special thank you to Kristina & Harry, very professional and friendly and welcoming. Would rate more stars if I could! Thanks again guys!
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
1/5
TrustpilotAvoid
Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!
5/5
GoogleJack and Annie have done a first rate job on securing tenants for our vacant flats. Feedback on viewings was immediate and their professional approach gave a short lead time between viewing and the tenants moving in. Thank you.
Thank you so much for your kind words! It's our pleasure to find great tenants for your vacant flats and we're thrilled to hear that you had an excellent overall experience with us. We always strive to provide prompt and professional services to our clients. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had excellent service from Dwight from countrywide mortgage services. From start to end seeing us through our mortgage as first time buyers, we were informed about everything in the process and offered everything we needed. Extremely knowledgable and easy to work with, efficient, professional and friendly. Thank you Dwight!
Thank you Ella May Fawkes for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleJack & Annie are a delight to work with, they remained in contact throughout, I had very little to do, they took care of everything including finding me the right tenant in less than 24 hours! I look forward to working with them again in the future.
Thank you for the glowing review! We are thrilled to have provided you with such a positive experience. Our team is dedicated to finding the perfect tenants for our clients and we are glad to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHave been dealing with Annie at the Northallerton for several months dealing with our property which we were renting out. As well as being knowledgeable and helpful. The most impressive characteristic is her rapid response to any request …
Thank you for your wonderful review! It's been a pleasure working with you and we're happy to hear that Annie's quick responses and excellent service have made a positive impact. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotVery happy with sale via Bridgfords Swinton
Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.
2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
5/5
GoogleThanks to Rebecca and team who have helped us with the process of securing our dream home. It’s been quite the journey, made as smooth as can by the most professional and courteous agency we’ve ever spoken with. Highly, HIGHLY recommend.
Thank you for leaving us your superb 5* review and recommendation Carl. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
5/5
GoogleWe had a great experience with Bridgfords throughout the process of selling our home and buying our new one. The team was helpful, professional, and always kept us in the loop. They helped with negotiations and all the viewings of our new property. Thank you vet much especially Rebecca and Georgia.
5/5
TrustpilotHolly & Nathanial @ Stockton Heath
I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.
5/5
GoogleAnnie was fantastic, very helpful and polite. Annie helped with every step and was very communicative. She made it all so easy. Thank you
Thank you so much for your wonderful 5* review Charlie! We're thrilled to hear that Annie was able to assist you so effectively and make the process easy. We appreciate your kind words. Best regards, Lucy, Customer Relations Team
5/5
GoogleMe and my partner had an appointment here, and the staff couldn’t have been better. Rebecca was great with arranging the appointment really good customer service! Dwight was so helpful in the appointment gave us all the information and super friendly but very professional! Would highly recommend.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great experience letting with Bridgefords. The communication was excellent - Kristina and Annie were super helpful and efficient. A very friendly and professional team. Thank you very much 😊 …
Thank you for your thoughtful 5* review Ben! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI wrote an email to one of their sales…
I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!
5/5
GoogleRebecca and her team sold my house and nothing was too much trouble which made the whole process much easier with the guidance the team at Bridgfords gave me. I would not hesitate to recommend.
Many thanks for the fantastic recommendation and 5* review Kevin. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Northallerton office has 576 reviews across two platforms: 134 on Google, 442 on Trustpilot (across the whole business).
Bridgfords Northallerton is rated 2.8 out of 5 across all 576 reviews, and 4.8 out of 5 on Google from 134 reviews.
Bridgfords Northallerton, 75-76 High Street, Northallerton, DL7 8EG.
