Bridgfords Northallerton reviews

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Google

A huge thank you to Annie and Kristina for everything on the lead up and during our move into our house. They were so helpful throughout the process and have been helpful with any enquiries since we’ve moved in. We definitely recommend Bridgfords to anyone looking to move. We received a lovely little hamper from them on our moving in day which was a lovely touch.

Jess · 1 October 2024

★★★★★ 5/5

Google

The communication and attention to detail from Tony and the team has been excellent on a really complicated property sale.

Ian · 16 February 2026

★★★★★ 5/5

Google

Nothing but 5 Star service from all the staff at Bridgfords! Excellent communication with clients, Dwight was SUPER helpful throughout my whole mortgage application process, always available to answer questions or explain any part of the process. As a First Time Buyer, I was new to the whole process, he explained everything so clearly and made me feel confident in every decision made. I would highly recommend Bridgfords Northallerton, especially Dwight and his mortgage expertise!

Bethany · 14 March 2024

★★★★★ 5/5

Google

Great service, highly recommend, Georgia and Tony were very helpful throughout the whole process.

Mateusz · 26 March 2026

★★★★★ 5/5

Google

We have been working with Annie Cooper at Bridgfords to organise our new tenancy. Annie 's professionalism and efficiency have been exemplary throughout. She has answered all our queries throughout the process in a timely fashion and she has communicated with us in a very friendly manner. We are looking forward to meeting Annie again when we move into the property.

Jayne · 2 April 2026

★★★★★ 5/5

Google

Georgia and team made buying my first home a simple and straightforward process. Thank you!

Darren · 16 March 2026

★★★★★ 5/5

Google

We would like to thank Harry for helping us, Nothing was to much for him, And he was on the ball with it all, Rang Bridgford's because we had a problem in the house, It was dealt with within 10 mins. He is a asset to your Company laughing all the way, Cheered me up no end. Thank you again Harry. Thank you Bridgford's would recommend you for being so professional.

Elizabeth · 13 May 2024

★★★★★ 5/5

Google

I was a first time buyer and Dwight was my mortgage advisor. He put me at ease instantly, talking through the process and making sure I was happy at every stage. There were a few bumps in the road with getting to completion, primarily due to needing to change properties but Dwight worked tirelessly to ensure everything was done as efficiently as possible. I would highly recommend using Dwight for mortgage services.

Cassie · 13 April 2024

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 5/5

Google

Thank you to Jack and Annie for being very professional and providing a quick turn around with our rental

Billy · 16 January 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

The service provided from Annie and Kristina has been great. From day one they really kept me informed with any developments and replied to any correspondence I had for them. I dealt primarily with Annie and one thing I will say is she’s an asset to Bridgfords Sales and Letting Agents Northallerton team. Thank you for everything Annie.

Jamesie · 8 October 2024

★★★★★ 5/5

Google

I dealt with Annie and Kristina when I was moving to the area and they were nothing short of exceptional. They made everything so easy and regularly followed up with updates. The process concluded quickly and any questions I had were answered immediately. I felt valued and I know they treated everyone fairly during the process which I like. Overall I would highly recommend Bridgfords, and in particular Annie and Kristina, to anyone looking to move.

Daniel · 19 March 2025

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

We had Tony out from Northallerton who gave us an honest appraisal on the value of our house and the current market. To help us decide if we would like to take it to market. We're still deliberating what to do but had some sound advice from Tony. No pressure either. Thanks.

Alan · 26 March 2026

★★★★★ 5/5

Google

Bridgfords and the team were very welcoming and helpful, always there via phone or email... it's my first time buying a house so quite daunting.... Dwight Scaife was absolutely brilliant and made all the jargon talk make sense, so I would definitely recommend as they have helped me out loads and are still there to help get the house over the line

Dave · 22 July 2025

★★★★★ 1/5

Trustpilot

Have reported manager to property…

Have reported manager to property ombudsman. Bridgfords agreed a one percent sale fee to sell grandmothers property. The branch manager, Tammi Moulton, then completed the sale contract on our behalf, changing the fee to 'percentage of asking price' without consent - leading to an increase in fee by hundreds of pounds. This is, of course, unethical, illegal and we are challenging this. Add this to poor service, poor marketing of the property, and poor attitude of the staff members, in particular Tammi Moulton, and I don't think it is possible to find a worse estate agent in Staffordshire. Needless to say, I would avoid using.

Gemma · 28 November 2024

★★★★★ 5/5

Google

Out of the 3 letting agents that came to my property to offer their services, Kristina from Bridgfords Northallerton was by far the most experienced. Made everything easy & stress free. The valuation was the better price and the property was let within 1 week. Harry is very professional, any issues/queries were delt with straight away. thank you both. Fantastic service.

Mark · 13 April 2024

★★★★★ 5/5

Google

My girlfriend and I recently purchased a house through Bridgfords and Dwight and couldn’t be happier. The advice we received was top class and felt personal through the entirety of the purchase. Dwight was always happy to help and explained everything brilliantly for us to understand as first time buyers.

Ben · 15 October 2024

★★★★★ 5/5

Google

We used Bridgfords in Northallerton to sell my mum-in-law's house after she passed away. Tony and Georgia couldn't have been more helpful. They really made the whole process straightforward and completely hassle-free and we're extremely grateful. Thank you for your patience during delays and your kindness throughout. Jo & Martyn

Jo · 16 March 2026