Trusted Agent profile · North Yorkshire
★★★★★
550 reviews across 2 platforms
The Firs, Stokesley, North Yorkshire, TS9 5FU
Tilia Homes Northern's office in North Yorkshire, at The Firs, is rated 3.6 out of 5 across 550 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotDarren..utility cupboard.
Darren, thank you for going that extra mile today to ensure the job was complete, and to such high standards. A credit to the company. Very polite and professional thank you again.
Thank you for your review. I will pass your comments on.
1/5
TrustpilotTHE WORST COMPANY EVER
THE WORST COMPANY EVER! They block you phones numbers, threaten you, lie and be resist if you need help with the home after they have messed up! DO NOT BUY HOME WITH THEM JUST BUY IF YOU WANT HAVE TROUBLE AFTER THE TROUBLE WITH NO HELP!
5/5
TrustpilotFriendly, helpful and accomadating staff
At castle croft in barnard castle, Heidi in the sales office went above and beyond for us, she is absolutely amazing and should definetly be rewarded! Mike the site manger was very friendly, accomadating and helpful, as well as informative.
Thank you for your review.
5/5
TrustpilotRafal Busuk was excellent
Rafal carried out a difficult task to a very high standard. No mess left and took all rubbish away with him. Hard working polite and very helpful
Thank you for your review.
5/5
TrustpilotStewart Sellers did a stellar job of…
Stewart Sellers did a stellar job of replacing my front door, he works to a very high standard and does so efficiently. Very lovely experience indeed!
Thank you for your review
5/5
TrustpilotExcellent service
Excellent service from Will at Sovereign Gate, Thetford, in relation to potential part exchange buying investment property.
Thank you for your review
5/5
TrustpilotStewart Sellers
Stewart Sellers from Tilia Homes completed some maintenance issues in our home today. He was extremely helpful, knowledgeable, professional and friendly. He did an absolutely excellent job - I highly recommend him.
Thank you for your review
5/5
TrustpilotLovely homes
Lovely homes! Just purchased a house in Newcastle-Under-Lyme - The paddocks and all staff members are very pleasant and helpful! Would 100% recommend to anyone looking in the Staffordshire area to buy a new build!
Thank you for your review
1/5
TrustpilotWe bought our home with Kier at first…
We bought our home with Kier at first that has now been bought out by Tilia and the state of our development since they have taken over is absolutely horrendous! Would never buy a home from these cowboys!! 5 years and multiple promises and our development is not complete and is now a complete mess that these people have control. DO NOT GO NEAR
5/5
TrustpilotProfessionalism and Customer Oriented
As a first time buyer, Paige has made the Journey so far awesome. Timely updates, detailed information and most importantly responds to questions timely. Thumbs up to Paige.
5/5
TrustpilotBuilding completed on time Snags dealt…
Building completed on time Snags dealt with promptly, overally and efficient and pleasant experience
1/5
TrustpilotAVOID TILIA AT ALL COSTS
Absolutely disgusting treatment fromtilia homes in Darwen. No communication, countless delays with no real answers or apologies just get fobbed off. Talk to people like dirt, never fix any snagging issues despite constantly asking for it to be sorted. Residents already gone to the press about their issues and I will be doing the same! AVOID AVOID AVOID!
5/5
TrustpilotI had the best experience buying my…
I had the best experience buying my first home through Tilia Homes, everything went smooth, Brett helped us with all the things we needed to go through the process. Very happy with the choice. Best service ever.
Thank you for your review. I will pass this onto the team.Enjoy your new home.
4/5
TrustpilotLovely house
Lovely house, well built, a few issues that are annoying and very slow to get rectified although I’m told all are in hand. Shame as they would have a 5 star rating if resolved issues quicker.
Thank you for your review.
4/5
TrustpilotJulie McKee and the team
Brilliant service off the sales negotiator Julie McKee, the site managers John and Matt and Carmen the customer service superstar...took a while getting in but looking back it's been fab
Thank you for your review
5/5
TrustpilotAlex and Tillia Homes have helped make…
Alex and Tillia Homes have helped make a very special time easy and enjoyable, offering assistance and great service along the way.
1/5
TrustpilotI was bullied, harassed, threatened
I used to work for this company (when it was Kier homes) as a forklift driver. Upon my time working there I was bullied, harassed, threatened on numerous occasions. It was a horrible experience.
1/5
TrustpilotConstant delays and empty promises…
Constant delays and empty promises about completion dates, Apparently due to them not paying their contractors and directors are not interested in helping customers with their concerns. We and so many other customers having to move into rented accommodation while the dates keep getting pushed further and further back. Avoid at all costs.
5/5
TrustpilotFast and reliable service from Darren…
Fast and reliable service from Darren as ever. Went above and beyond to put my shower back together- thanks again, appreciate it
Thank you for your review. I will pass your comments on.
1/5
TrustpilotThe property I bought from Kier living…
The property I bought from Kier living build and they were serving brilliant customer customer service and after TILIA Change over really bad customer service not a helpful
I am sorry to read your review. Please can you email me your contact details and plot to info@tiliahomes.co.uk and I will get customer services to give you a call.RegardsCaroline
1/5
TrustpilotWe have been in our property for about…
We have been in our property for about 3 months we now have an issue with a blocked shower, Tilia are refusing to come out and sort it. Terrible customer service
Thank you for your review
5/5
TrustpilotExceptionally pleased with the property…
Exceptionally pleased with the property and the on-site members of the team. Our experience has been very positive, any snags (only minor) have been dealt with quickly and efficiently. Would highly recommend
Hi Julia. Thank you for your review. Enjoy your new home.
1/5
TrustpilotAre Tilia Homes heading toward…
Are Tilia Homes heading toward bankruptcy? It would explain their lack of aftersales customer care & the painfully slow 🐌 pace when addressing & eventually resolving snagging issues.
1/5
TrustpilotDo not get involved with this company!
Still waiting for site to be completed nearly 5 years on. Roads have been left a disgrace, pavements not finished and communal garden areas now a fire hazard due to overgrown dried weeds. Numerous emails sent to customer services regarding these issues but have all been ignored. Would never deal with them again. Steer clear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tilia Homes Northern's North Yorkshire office has 550 reviews across two platforms: 5 on Google, 545 on Trustpilot (across the whole business).
Tilia Homes Northern North Yorkshire is rated 3.6 out of 5 across all 550 reviews, and 4.0 out of 5 on Google from 5 reviews.
Tilia Homes Northern North Yorkshire, The Firs, Stokesley, North Yorkshire, TS9 5FU.
