Trusted Agent profile · North Yorkshire
★★★★★
554 reviews across 2 platforms
The Firs, Stokesley, North Yorkshire, TS9 5FU
Tilia Homes Northern's office in North Yorkshire, at The Firs, is rated 3.6 out of 5 across 554 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotFast and reliable service from Darren…
Fast and reliable service from Darren as ever. Went above and beyond to put my shower back together- thanks again, appreciate it
Thank you for your review. I will pass your comments on.
1/5
TrustpilotThe property I bought from Kier living…
The property I bought from Kier living build and they were serving brilliant customer customer service and after TILIA Change over really bad customer service not a helpful
I am sorry to read your review. Please can you email me your contact details and plot to info@tiliahomes.co.uk and I will get customer services to give you a call.RegardsCaroline
1/5
TrustpilotWe have been in our property for about…
We have been in our property for about 3 months we now have an issue with a blocked shower, Tilia are refusing to come out and sort it. Terrible customer service
Thank you for your review
5/5
TrustpilotExceptionally pleased with the property…
Exceptionally pleased with the property and the on-site members of the team. Our experience has been very positive, any snags (only minor) have been dealt with quickly and efficiently. Would highly recommend
Hi Julia. Thank you for your review. Enjoy your new home.
1/5
TrustpilotAre Tilia Homes heading toward…
Are Tilia Homes heading toward bankruptcy? It would explain their lack of aftersales customer care & the painfully slow 🐌 pace when addressing & eventually resolving snagging issues.
1/5
TrustpilotDo not get involved with this company!
Still waiting for site to be completed nearly 5 years on. Roads have been left a disgrace, pavements not finished and communal garden areas now a fire hazard due to overgrown dried weeds. Numerous emails sent to customer services regarding these issues but have all been ignored. Would never deal with them again. Steer clear.
5/5
Trustpilotfantastic service
fantastic service from Rafal - Cust Service Op, went above and beyond in sorting out the all our requests
Thank you for your review. I will pass your comments on.
5/5
TrustpilotOut of the blue call.
I would have liked warning about this interview but nevertheless it was pleasant and I could give my opinion. The gentleman was very polite and considerate.
Thank you for your review.
4/5
TrustpilotCustomer service was excellent……
Customer service was excellent… throughout the process and the backdrop of the pandemic, my family and I were treated with sensitivity, care and patience. They made moving easy!
Thank you for your review.
1/5
TrustpilotTilia Homes is the same as Kier Living
Tilia Homes is the same as Kier Living, we currently see no improvement in customer service as multiple serious snagging issues remain in our home to date.
I am sorry to read your review. Please can you send your contact details, plot and development to info@tiliahomes.co.uk and I will get someone in customer services to contact you.
5/5
TrustpilotSycamore Park Experience
We have received excellent Customer Service from Janette who is the Sales Executive at the development.She is professional, helpful and provides us with regular updates on the process of the build.Overall we are having a excellent experience and we are waiting to exchange contracts and then the completion of the house.
5/5
TrustpilotWe have received great service while we…
We have received great service while we purchased our new property would definitely recommend tilia homes in the future
Thank you for your review.
5/5
TrustpilotUrban Quarter
We were very lucky to meet with Simon who is responsive, knowledgeable and helpful in all aspects throughout every step of the transaction.
Thank you for your review
5/5
TrustpilotMy experience has been very pleasant
My experience has been very pleasant, I’ve been looked after throughout the process of my purchasing of my home
Thank you for your review.
5/5
TrustpilotA huge thanks to PAIGE for been very…
A huge thanks to PAIGE for been very supportive all through the process of getting our new house.
5/5
TrustpilotFriendly and efficient
All staff members are very friendly and accomodating. They were efficient in assisting us throughout our journey in purchasing our first home.
Thank you Tim. Enjoy your new home.
5/5
TrustpilotCraig Cumper
Sorted and fixed our snags and some extra problems we had quickly and professionally! Thankyou very much Craig.
Thank you for your review
1/5
TrustpilotAwful
Again, no response from you. I would like a regional director to ring me TODAY to discuss your multiple failures.
Afternoon. I believe the regional director has spoken to you regarding your home. Let me know if I can help further.
1/5
TrustpilotWhat a shock
What a shock! We’ve not heard anything for over a month to find out that your head of customer service has left the company. Funny that he didn’t mention this when he wanted to arrange an appointment with us. WE ARE STILL WAITING FOR A FULL RESPONSE TO OUR COMPLAINT!
1/5
TrustpilotThe Kier company have changed their…
The Kier company have changed their name but the service still not professional. Never replay to email.
Sorry to read your review. I would like to get someone in customer services to call you. Please can you email me your name, development, plot and contact details to info@tiliahomes.co.uk. Thank you
1/5
TrustpilotI live next to a development
I live next to a development. The work on the roads on the development have been ridiculously slow. The open spaces on the development are scruffy and unkept. The residents of the development are unhappy and so are the residents in the surrounding area.
5/5
TrustpilotWe love our new home!
We are really happy with our new home. The quality and sales experience has been amazing - thank you!
Thank you Brett. I hope you are very happy in your new home.
5/5
TrustpilotTillia homes made the whole process…
Tillia homes made the whole process easy and smooth from day 1 to completion, very friendly, helpful staff
Thank you for your review James.
1/5
TrustpilotAbsolute joke
Absolute joke. Advising different dates, that cost us 3000.00 in extra costs . Would never reccomend
Hi Shane. I am sorry to read your review. If you would like me to get customer services to give you a call please email your contact details to info@tiliahomes.co.uk.
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