Trusted Agent profile · North Yorkshire
★★★★★
553 reviews across 2 platforms
The Firs, Stokesley, North Yorkshire, TS9 5FU
Tilia Homes Northern's office in North Yorkshire, at The Firs, is rated 3.6 out of 5 across 553 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor Sales Experience
Rang Tilia homes for some information about the development, spoke to a very rude sales executive called Heidi Elliott who basically talked over me, would not allow me to speak, completely put me off visiting the development, will be taking my business elsewhere.
1/5
TrustpilotWorst and Arrogant customer service by Andrea Underwood
I think , overall tilia has good customer care but this Area has it worst with this lady called Andrea underwood.So arrogant,Never got a call backDoesn’t like to transfer the call to manager/supervisorHung up on meAll I was asking is for Air con InstallationNow its 32nd day writing a review and haven’t had a response from them yetI pity you
5/5
TrustpilotStewart Sellers
Stewart Sellers. On time, and sorted out all the problems in my bathroom. I can now enjoy a shower with out soaking the walls and bathroom floor. Very nice gentleman who went above and beyond my expectations
5/5
TrustpilotUrban quarter- Bristol Kier living
First time buyers and our experience was brilliant with the amazing help from Simon & Jack at Urban quarters Bristol- (Kier now tilla) Excellent customer service from start to Finnish from Simon! He couldn’t do enough for us and any issues we had/have are always resolved within a short timeframe. We love our house and so glad we chose Kier.Well worth the wait :)
Thank you for your review. I will pass this onto the team.Enjoy your new home.
2/5
TrustpilotI am extremely upset to receive…
I am extremely upset to receive response to my request for essential repairs that fall under the category of constructional defects and which Tilia Homes is liable to repair under their warranty obligations for 10 years and these repairs cannot be considered as Homeowner Maintenance Responsibly. . The most upsetting aspect of the whole scenario is that despite the issue had been brought under the notice of your site office at Hengrove, Bristol several times within the 2 years of the warranty period, their indifference or, very sorry to say, as it seems intentional putting off the issue to let the 2 years of warranty period lapse, the properly required steps were never taken.
1/5
TrustpilotIf I could move I would!
If I could move I would! As mentioned by another reviewer, once they have your money they don’t care. Shoddily built (very poor quality), house covered in massive cracks that they won’t fix, I had a huge leak in the en suite and was without a shower for over three weeks. Snags still not sorted that I reported when I moved in. They allow neighbours to build unsafe structures with chimneys and do not care about the eye sore it is for others or the smoke that gets into surrounding homes even with windows and doors closed - many neighbours not happy about this but powerless. Groups of kids take over the area and shout and swear. They hang about in the road (surprised there hasn’t been an accident) and nothing is done. One of Tilia’s landscape team told me one child was hysterical - the parents let them do what they want. Inconsiderate neighbours. Awful company. Destroyed my mental health. Avoid at all costs! This is the Paddocks development.
4/5
TrustpilotTilia homes at teign view have been so…
Tilia homes at teign view have been so kind and helpful Annita, Colin and everyone involved.yes with all new builds there are issues but like everyone dealing with covid and a shortage of materials it can be stressful but everyone at teign view are always willing to help and will put right snagging issues that has been found.thank you all
Thank you for your review.
1/5
TrustpilotIf I could leave a
If I could leave a - star review I would. DO NOT WASTE YOUR TIME BUYING HOUSE FROM TILLIA. They will take your money and once the keys are passed over you can simply do one with any help. We have been in argument over 13 months as the house and garden are not to a standard of NHBC and nothing is getting resolved. Tillia staff has admitted to lying to us over last 6 months and are simply not bothered by the level of service they provide once they take your money. The customer service team has changed about 3 times and non of the new staff even bothered to read through past complaints to make themselves familiar with the situations as they don’t think is their job to do so. They have went back and forth on their word multiple times and continue to lie to us every time we manage to speak to them. Not to forget that it became my full time job to chase for updates as they have no customer service experience and in their minds its customers jobs to do their jobs for them as they don’t know what communicating effectively means. Save yourself a hassle and find a different developer as their management is exactly the same. When we moved in to our house Tillias management had promised us to do our garden for free due to a massive leak in the first floor bathroom on the day we moved in to then came back 6 weeks later and said that their new manager doesn’t agree with it and we can do one. IF YOU VALUE YOUR TIME, MONEY AND MENTAL HEALTH STAY AWAY FROM THESE UNPROFESSIONAL LIERS !
5/5
TrustpilotAfter a flood issue a few months ago we…
After a flood issue a few months ago we had a long list of tasks to be completed to get the house back to normal. Brian Aldridge came to complete the work and was here for just over a week, he was very friendly, extremely helpful and got things done much quicker than initially planned!
Thank you for your review
5/5
TrustpilotCastle Croft Tilia Homes Spot on
We are really delighted to live in our Eggleston 3 bed home in the Castle Croft site in Startforth, Barnard Castle. From our first visit with sales person Michelle, we have been very well cared for and supported by site managers Mike and Andy and their friendly, cheerful and hard working team. They are all willing to go that extra mile.
Thank you for your review.
5/5
Trustpilotfrom beginning to end the staff were…
from beginning to end the staff were helpful (Beth) professional and answered any queries and were happy to meet and discuss purchase. The process was less stressful than previous experiences. the walk through and handover prior to moving in was excellent and are happy to check things are ok
Thank you for your review. I will pass your comments on.
1/5
TrustpilotI am still waiting for your company to…
I am still waiting for your company to contact me about YOUR SUB STANDARD work on my property at 8 kimberley Mews Bircotes. You work on the principle that people will go away if you continue to be IGNORANT and not reply because YOU know your workmanship on your homes is disgusting. i await a reply from you
I am sorry to read your review. Please can you email me your contact details and plot to info@tiliahomes.co.uk and I will get customer services to give you a call.RegardsCaroline
1/5
TrustpilotAwful experience with Tilia Homes, BEWARE!
I purchased my current house in December 18 from Kier Homes as it was known at the time. We had hundreds of snagging issues and none of the cleans were completed when we moved in also. It took ages for resolution but they were somewhat helpful when they were on site (Do not be fooled by this as when they leave site they leave forever!)After most issues were resolved but a few longstanding ones rumbling on we suffered some heavy rain in the area. Whilst there was some responsibility on a nearby land owner, Tilia had not removed cement from our property drains and didn't put any drainage around ours or our neighbours property so our garden flooded as the only exit of water. We had to break a fence to release this and stop homes flooding but this was ineffective and both our houses flooded along with others on the estate, the air brick placement was questionable and added to these issues. They waived right to all responsibility and we had to suffer and fix the issues ourselves.Unfortunately now 2.5 years later most issues are somewhat resolved although not to a standard I would be happy with, however when they rushed us in they did not top soil our land, we were promised this would be done by 3 sites managers and 2 customer care managers. I have had to fight for this over the past 4.5 years and they have agreed to do the work multiple times however they have now rejected this request. They are an awful housing developer from personal experience and I would never buy from them again or recommend them to even my worst enemy.
5/5
TrustpilotFrom start to finish on my new property…
From start to finish on my new property on the briarwood development, I was very impressed with the professionalism, communication and honesty of the sales executive Brett Squires and Ryan to make my move as stress free as possible and dealing with any queries promptly, I am very happy with the whole experience and would recommend to all family and friends.
Thank you for your review. I will pass this onto the team at Briarwood. Enjoy your new home.
5/5
TrustpilotStewart Sellers was excellent
We had excellent service from Stewart Sellers when we had an issue that involved having to locate a leaking pipe, fix the leak and make good anything that needed it. Very friendly and efficient and would welcome him back if there are any other issues.
Thank you for your review. I will pass your comments on.
1/5
TrustpilotIf I could give minus stars I would
If I could give minus stars I would, this has to be the worst housing developer I've ever had the pleasure of buying from, almost 2 and a half years we've lived in our home and still encountering problems with the build All the flooring is being replaced because of second rate craftsmanship, had 2 ensuites fitted and now all the paint is peeling, 3 front doors fitted incorrectly, 2 Driveways installed and replaced, porch roof replaced after tiles slipping and kitchen cupboard doors have all been replaced due to all being damaged, now we have leaking velux windows and a massive damp patch in the ensuite !!Having to move out of our property so all the floors can be replaced due to the screed underneath cracking, have lost almost 2 weeks of annual leave due to having to let contractors into the property, and the stress levels that we are suffering are unbelievable, no compensation given as this so called Company don't issue compensation No apologies and the customer service is absolutely terrible with rude people working in the office Avoid this house builder at all costs
1/5
TrustpilotBoiler loses water after less than a year of use
More issues a year after we moved into a new house in Cringleford... just a year!!!! The boiler loses water and disconnects all the time. With a cold winter and -5 degrees today... it's a shame!!!! I’ve contacted to them to help me and they answer me rudely saying that it is my fault. I think it is not normal that after using 5 months the boiler in 2022 it breaks down...Of course I have to pay because incredibly it is not covered by the guarantee!!
4/5
TrustpilotWe’ve recently viewed several…
We’ve recently viewed several properties at roundhouse way Cringleford Norwich although we didn’t purchase from tilia we must say a big thank you to katie for showing us the homes and for her patience with all our questions
Thank you for your review
5/5
TrustpilotDecorating work
Rafal Buzuk came round to carry out some decorating work. He is an excellent trades man, very professional and done a brilliant job. Thank you!
Thank you for sharing your positive experience!
1/5
TrustpilotTilia homes should be struck off NHBC
Tilia homes are not even a 1 star builder. If you value your MENTAL HEALTH DO NOT UNDER ANY CIRCUMSTANCES BUY A NEW HOME FROM THIS COMPANY. They take your money all friendly then boom, you realise what you have bought is simply not fit for purpose and you will receive No support from after sales because they don't exist. They won't reply to phone calls or emails and in our area made 2 snag men redundant and only have one to cover 10 sites. Is Tilia in financial trouble? PLEASE BEWARE.
5/5
TrustpilotI am writing this review to highlight…
I am writing this review to highlight the exceptional customer service operative I had received from Rafal Buzuk. He kept us updated throughout the entire process.He was always prompt, professional and helpful.
Thank you for your review
5/5
TrustpilotRafal Buzuk is a credit to Tillia
We had Rafal come out to repair our floor boards and our ceiling that had sunk. His work was done to a brilliant standard. He even went above and beyond and planed a door that was rubbing on the carpet.
Thank you for your review
5/5
TrustpilotTilia - Teign view…
Julian in the sales office has been brilliant, so helpful and professional nothing is too much trouble for him. Also the site manager mark and Dan have been great. So far the best experience we have had with a new build.
Thank you for your review
1/5
TrustpilotDisappointing
Very disappointing. Poor quality houses - plasterboard throughout. No outside tap when the closest internal tap making gardening very difficult. Neighbours allowed to put up structures without planning permission and Tilia do not do anything despite the fact that contractual agreements are broken. Smelly area due to fire (from aforementioned structure) and local quarry. Out of control children running on to property and been disrespectful of local area. Pressured and bothered to give high scores on property survey, which is unacceptable. Go elsewhere if you are considering the Paddocks development.
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