Trusted Agent profile · North Yorkshire
★★★★★
554 reviews across 2 platforms
The Firs, Stokesley, North Yorkshire, TS9 5FU
Tilia Homes Northern's office in North Yorkshire, at The Firs, is rated 3.6 out of 5 across 554 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotUrban Quarter Hengrove
Urban Quarter HengroveI bought my home 6 months ago and am extremely happy with the whole buying experience. I love my new home.Special thanks to Simon for a great welcome and customer service.
Thank you for your review.I will pass this onto the team at Urban Quarter. Enjoy your new home.
1/5
TrustpilotI have been trying to report a problem…
I have been trying to report a problem with damp for a week now. Customer services appears to have closed! I have been promised return calls that have not happened. Yesterday I was told customer services would be open today, today I have been told they will reopen on Monday. I cannot fault the site guys but not being able to report an issue with damp is unacceptable. The whole house now smells and to here are black stains on some walls. I asked the the lady on the switchboard who to contact and she just said she was sorry but she didn’t know. This is not good enough!!
I am sorry to read this. Please can you email your plot, development and contact details to info@tiliahomes.co.uk and I will get customer services to call you.RegardsCaroline
5/5
TrustpilotGreat customer service experience
Thanks Paige for the wonderful customer service experience. The buying process was very smooth. We look forward to enjoying our new home.
4/5
TrustpilotBeen to three different New Home Sites…
Been to three different New Home Sites in their central region and staff very professional and helpful. The house styles are very good but sadly as with a lot of new homes now, there is a lack of parking for my family or a garage. Top marks for being super helpful but sadly for us not the right house styles.
Thank you for your review.
1/5
TrustpilotTilia left us & our children homeless
We found what seemed to be our saving grace home with Tilia Homes following what can only be described as a nightmare experience with our first home. We were left with a very small time frame to find a somewhere due to being left homeless with 4 children to consider. Tilia Homes assured they would look after us and was very much aware of our position. We had paid a reservation deposit, picked out our flooring and tiles, had our mortgage offer through and been given a predicted completion date. We were all very excited about the house. A month before our completion date, we had a phone call from the sales rep we had been dealing with, to say that he had been told to cancel our reservation that day and with no further explanation. In a distressed state, I begged for a reason that they could not give us. Their solicitor and Tilia Homes complaints manager both continued to fob us of with "We confirm this is a business decision and no further explanation is needed" showing absolutely no empathy to a blind sighted, hardworking, now homeless family with young children. Tilia homes breached the reservation contract terms and did not have any remorse about doing so. The way Tilia homes have treated us is disgusting. They will not have a care in the world if they leave you and children homeless for no reason given. The mental and emotional distress they have caused is inconceivable. Please be really cautious and aware of your position before considering purchasing from Tilia homes.- 16/08/2021 - in response to your reply Tilia Homes, the home was not taken off of the Market, it was taken away from us. You gave us back our deposit, and covered the Solicitor bills (due to the process being almost complete). What about the cost of us now trying to find accommodation for us and our 4 children after being left homeless... our rent, our deposit... what about the extreme emotional cost you have made a family suffer? Please do NOT try to belittle the absolutely disgusting "business decision" you have made that has made children suffer. A deal was done, a contractual agreement on the price of the property. We adhered to our side of the agreement and you as a company did not. We were given no explanation of this "business decision" even after continuing to plead why. You fobbed us off and left us all homeless within a month of exchanging and completing with no where to live leaving a family of 6 homeless. Your "business decision" demonstrates exactly how you operate as a business hence why I would strongly recommend anybody to stay clear of Tilia Homes.
Dear KatieUnfortunately there are occasions when a business decision needs to be made which leads to the withdrawal of a property from the market. We have agreed to cover all costs and can only apologise for any inconvenience and stress caused.RegardsTilia Homes
5/5
TrustpilotEnsure you read all
What can I say 5 stars ain't enough for the fantastic service I received from Brett at Briarwood (plymouth). No matter time of day or on his day off always there to support, right from the beginning didn't rush the sale, Brett put the customer first. Even since we moved in still supporting with questions and getting things resolved. It was like this in the beginning then the tables soon changed issue after issue. just conducting bodge jobs to decieve us whilst it would cost them. With the I said 1 star due to the lack of care and noticing a lot of building defects so a word of warning ensure that you check everything fully in the beginning.
Thank you for your review. I will pass this onto the team. Enjoy your new home.
1/5
TrustpilotIf I could give 0 - I would!
Do you not reply to your emails? Escalated to your northern regional director who has fobbed us off. 10 working days has turned into 20 and still no reply. Shocking - would rate 0 if I could. These issues have been ongoing for 2 YEARS! I don’t want you to tell me to email you, please respond to our several complaint emails! This is our last time trying to contact you and will be seeking legal advice if this isn’t resolved by the end of this week
I would like to get the regional director to give you a call. Please can you email info@tiliahomes.co.uk with your name, development and contact details. Thank you
1/5
TrustpilotDo not buy a house from these cowboys!
Do not buy a house from these cowboys!! stay as far away as possible!!! take your money and then use time wasting tactics to get rid of you and hope you'll get feed ups chasing them to put things right.6 weeks after we moved in and at last we managed to get our oven and fridge changed that didn't work properly, but thats all they have managed to do, still have a kitchen that is slowly falling apart, hardly any of the items on our snag list have been looked at, our back garden floods and has caused damage to the house, our front garden looks like its the start of a sink hole!! the list just gets bigger daily! and all there customer service want to do is email you once a week with false promises and time wasting!! YOU HAVE BEEN WARNED!!
Hi Jason. I am sorry to read your review. If you would like me to get customer services to give you a call to discuss this please email your development and plot numbers to info@tiliahomes.co.uk.RegardsCaroline
5/5
TrustpilotTilia saved the day
Tilia saved the day! After a very stressful sale of our property and almost missing the stamp duty deadline, Tilia stepped in to save the day. With the drive and determination of Sam we were able to change to part exchange ensuring we met the deadline. We part exchanged and completed on our purchase within one week, amazing work!We have had a few snagging issues mainly minor, unfortunately a couple of major which are being dealt with efficiently. The on site team and Mike are all friendly, helpful and considerate to the residents.
Thank you for your review.
5/5
TrustpilotBriarwood development
Briarwood developmentI moved into my first home in December, I have been completely blown away by the services provided by Brett and was kept updated all the way, he always went the extra mile on anything that he came across and was so easy to contact. I was also welcomed by Brett at the property with a hamper and given a full tour and tips/tricks for owning a new build. Since I moved in Brett has also cecked in on numerous occasions furthermore showing his commitment to outstanding services. I also had Ryan checking in and seeing how everything is and was sure to sort out any snagging or little bits that needed touching up. An amazing service, property and overall experience. Would highly recommend to any first time home buyers looking for a simple process into buying a property and one that is definitely top of the range when it comes to quality.
Thank you for your review. I will pass this onto the team.Enjoy your new home.
1/5
TrustpilotJohn Wayne's homes …
2nd time now ensuite being re tiled by kier/tilia homes and second time its like a child has cut the tiles, 9 months so far of living hell in our home and still no better, Avoid these cowboys like the plague if you want your dream home to become a nightmare,Over 400 emails and the ceo/ directors hide behind their keyboards and office, maybe if you came and looked at the crap quality your selling to customers then maybe you'd then realise our frustration but I wouldn't hd my breath,Greenwayplace plot 10And I guarantee the reply on here will be !!!Sorry for this but we understand that we are rectifying the issues.No your not your bodging them AGAIN
We apologise for any inconvenience caused whilst the works in question are addressed. We are in regular communication and are doing everything possible to correct the matter at hand as quickly and efficiently as possible.
5/5
TrustpilotWoodbury Hills amazing sales department
We have been dealing with Bethan in sales at Woodbury hill since the beginning of our purchase process. The only word to describe our journey with her is spectacular. She made it so easy and stress free with amazing communication from the start. She still checks in on us regularly to see how things are going with settling in. Along with Peter the site manager they are a brilliant team and take customer service to the next level.
Thank you for your lovely review. I will pass this onto the team.
5/5
TrustpilotLove my new place!
Having just bought a home at the Kingsteignton site the handover couldn’t have gone more smoothly. This is mainly due to Anita in the sales office being super efficient and experienced and Guy who goes above and beyond for his new home owners. Little snags have been delt with quickly and my new home is looking and performing great! To conclude it has been a good experience with the on-site crew who really care about their homes and customers!
Thank you for your review. I will pass this onto the team at Teign View. Enjoy your new home.
5/5
TrustpilotThis is a review for Craig Cumper
This is a review for Craig Cumper, not Tilia. Craigs customer service was exceptional, his attention to detail in fixing the issues I had was second to none and his finish was exactly what we were after. There are still bits to finish but I will request it’s him that comes back to tidy up, he’s a real asset to Tilia and fully understands what customer service and high quality service are all about
Thank you for your review
5/5
TrustpilotHighly recommended service
Tilia homes are a pleasure to work with, they have provided a speedy sales service, very friendly team and always happy to help. The house is lovely and everything is to a high standard, they have responded quickly to any issues that were encountered. I would highly recommend Tilia Homes to a friend.
Thank you for your review
1/5
TrustpilotDespairing. I have been in my new home almost nine…
I have been in my new home almost nine months and I am still having to sort out "snagging issues". Kier/Tilia Homes are disorganised, chaotic, uncaring and generally hopeless. They don't call you back and don't answer the points in your emails or letters. I had hoped that I would be sitting back, enjoying my new home by now, but I am still writing letters, emails and phoning them. I will never buy a new home again.
Morning Alison. I am sorry to read this. Please can you email me your plot number, development and contact details to info@tiliahomes.co.uk and I will get customer services to call you.RegardsCaroline
5/5
TrustpilotStewart Sellers
Stewart Sellers was great fixed the issue with no problems and explained everything... very polite indeed thank you
5/5
TrustpilotAbsolutely over the moon with our new…
Absolutely over the moon with our new house , the service and buildup to the completion was second to none, will ranner has been amazing in every aspect of our experience, would recommend will and tilia homes to anyone, five star treatment all the way , Thankyou very, very much will.
Thank you for your review
5/5
TrustpilotTilia Homes - The Oaks
Our experience with Tilia Homes so far has been extremely positive.Julian has made a real effort to get to know us and understand what we want in order to help us choose the right property. He has been very knowledgeable and honest throughout our communications regarding the process of purchasing our property and has gone above and beyond to meet with us and answer all our questions.We are excited to make our reservation!
Thank you for your lovely review.
5/5
TrustpilotI'm buying a new house at The…
I'm buying a new house at The Langfords, Wrangaton, being built by Tilia Homes. I was rather unsure about buying a new house - but was impressed by the build and fittings quality of their show-home. I was also really impressed by the sales lady - Anita, who was lovely - very helpful and knowledgeable, and she didn't pressure me. And Julian, the sales manager, has also been informative, readily available, and very helpful
Thank you for your review.
1/5
TrustpilotBreakdowns that Tilia does not want to fix
Due to the strong wind, the wooden garden fence has fallen down. Tilia washes their hands because the 2-year warranty has passed...there are issues that should be managed by them when they are due to poor assembly or poor quality of materials. It is a very heavy fence and I go out for a walk in the garden daily, honestly it could have been a catastrophe if it fell on me or a child. I hope they give me a solution or unfortunately I will have to report it to the police. I have had serious breakdowns, since I bought the house in 2021 in Norwich, as can be read in previous comments, and the customer service is terrible. I don't think it's legal the way they act, always trying to avoid fixing what they build badly.
2/5
TrustpilotNot interested in Cash Buyers or anyone wanting to put a deposit down on a plot
Well, trying this avenue as our last option to actually getting some communication from Tilia Homes ! Cash buyers, want to put a deposit down on a plot in Darwen... apparently Tilia are THE ONLY Company that do not take reservations on plots (but their website says they do???). We have been met with either lack of interest or no response at all to emails ? Cash buyers and all I can say is that Tilia must be doing so well that they don't need to accept substantial deposits on plots that aren't built and are definitely not interested in cash buyers ??? Go figure !
1/5
TrustpilotFirst time buyer
First time buyerWe have been looking at the Coventry development which is coming up, but have reading the reviews and the build quality has not been satisfactory. The reviews about the sales people before purchase has been great but all the other reviews have been terrible . I have read a review about Ferrers drive and went to see for myself. They have all scaffolding at the back of the house which shows there is a big problem with this house .I am now looking at other alternatives developments after seeing there build for my self and all reviews.
5/5
TrustpilotSo far so good 👍🏻
So far so good, been to the Sycamore Park development and spent an hour or so discussing options on the 3 bed we are in the process of buying. Great customer service from Richard in the sales office, who allowed us to spread out the many options available for us to choose from and upgrades available. Then kitted up and took us to meet the site manager and chat through the build. Looking forward to the next stage of the process, but so far it’s been A++++
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
