Tilia Homes Northern North Yorkshire reviews

★★★★★ 1/5

Trustpilot

Eastern maintenance refusal to complete work acknowledgement as below required standard

Eastern maintenance follow up for issue reported and acknowledged well within the 2 years period very disappointing . After agreeing insulation was below the standard expected and work would be completed only undertook part of the work and then refused to completed unless reporting process under 20 year building warranty followed. Really disappointed and would not recommend after service. Everything a battle.

Juliette · 5 December 2024

★★★★★ 5/5

Trustpilot

Louise has been amazing in helping us…

Louise has been amazing in helping us purchase our first home! Would highly recommend her. What an asset to Tilia homes

Steven · 27 February 2022

★★★★★ 1/5

Trustpilot

Did not have a good experience

Did not have a good experience. Intially Went through a part exchange scheme and last minute they pulled out and turned out they do not research what they are buying despite making an offer and then make it out as your fault.

Customer · 14 May 2024

★★★★★ 1/5

Trustpilot

Continued false promises - STEER CLEAR

We bought our Tilia Homes house 4 years ago and have had nothing but problems since moving in. We complained about our garden flooding 3 days after moving in, with no drainage the water is entering the property and most recently, we’ve had to have internal walls torn down and remastered after damp proofing. Dealing with Helen Barlow throughout this ordeal has been nothing short of horrific. The constant lies, false promises, lack of response (until we engaged a solicitor to take legal action), and then being promised money to pay the contractor we’ve had to get ourselves to remedy the damage, only to be told that the money isn’t coming now because they ‘missed us off the payment run’. Tilia Homes have no gone no contact and I suspect we’ll never see that money, after they duped us into getting a contractor in ourselves!Seriously considering taking them to court and encouraging everyone else on our estate to join the claim. We’ve had confirmation from 3 separate independent trades that confirm the house is not up to UK standards - our internal sprinkler system is not hooked up to the water, so if there is a fire, they won’t work, the garden continuously floods and seeps water into our house and about 500 other issues. Would highly recommend steering clear of Tilia Homes and if you already have a house, or are in the process of buying one with them - run as far away, as fast as you can!

Peter · 7 December 2023

★★★★★ 5/5

Trustpilot

Visited Sales Office…

Visited Sales Office and was discreetly helped and given attention when together with other people who were also in the Office. The Sales lady was very good and we had a follow up telephone call from the Office.Set a very good first impression of Tilia Homes.

Mr · 15 January 2024

★★★★★ 1/5

Trustpilot

We purchased a Tilia Home on 22/6/2021

We purchased a Tilia Home on 22/6/2021. They are a company that thrives on lip service. I have brickwork on the house that was done by a one day wonder brickie. Shower has cracked tile. They give you a week to find all the snags which is impossible then after that any SUB STANDARD workmanship you find. They don't want to know. Worse house builders in UK

Stephen · 10 January 2022

★★★★★ 1/5

Trustpilot

Where are the roads and paths???

** June 2020- July 2023**We had major problems when it was Kier and then with tilia the only decent people who sorted the 129snags out have left... I'm now 9 weeks waiting to hear as to why we still don't have a road laid (phase 1 was completed 2021). Maybe all the technical departme t have jumped ship along with the 9 site managers and staff....Neghbours having make shift ramps to get their cars on the drive. Half a pavement so people have to walk in the road with children and prams as they haven't followed site plan to continue the path to the next road. And a loose and unsafe manhole cover that has been reported over 6 times!!!!Why North West don't have a customer service manager I don't know!!!Maybe shows something when 7 houses are up for sale...****EDIT***Now Nov 2023... Still no roads... Still the same reel of rubbish spouted everytime...looks like the estate shall pop back to the local papers!!!

Carole · 4 November 2023

★★★★★ 1/5

Trustpilot

Do your homework before buying from Tilia

Wish I could give them 0 stars. Purchased a house from Kier Living / Tilia Homes back in 2020. Lovely location, lovely designed house but the build is shocking and their customer services is even worse. I've experienced threats and lies from sales, endless issues with house finishes, flooring, roof, tbh most items they installed.Top management don't give a damn about you or your house, full of lies and fake promises. They treat people like dirt and that we are all incompetent fools. Their new CEO cannot be bothered to speak to you and just passes issues on to his non-caring MD's and Customer Services Managers. I feel so sorry for their employees that come to fix the issues, I know they get the grunt from upset buyers.Please, please do your homework and read up on the developers first. I didn't and regret it now. Tilia have chosen the wrong person to treat like this as I know how to fight back and get the build / quality that they sold me!

Mark · 3 November 2023

★★★★★ 5/5

Trustpilot

Tilia homes has given nothing but…

Tilia homes has given nothing but exceptional customer service. From the date of completion to minor jobs being done on our home. Accommodating us when we needed to move properties by a certain date due to schooling in the area and needing a home. Even down to the contractors that have been on site all staff have been very polite and accommodating. Would HIGHLY recommend using their services.

Jessica · 24 August 2021

★★★★★ 4/5

Trustpilot

We have just bought a Tilia Home at…

We have just bought a Tilia Home at Teign View. Julian Long the sales executive has been amazing. He has helped us with every query we had, accommodated our every need and communicated with us throughout the whole process. He is an absolute asset to Tilia Homes and everything you could want when buying a new build. We like our home and the houses are built on decent sized plots with good sized rooms compared to other new build companies. We are just about to submit our snagging report so I cannot comment on how that will be dealt with as of yet. Hopefully it is an easy process and our snags are dealt with efficiently and as soon as possible.

Ella · 6 October 2023

★★★★★ 5/5

Trustpilot

Excellent service

Love my new home Brett made it very easy from start to finish and nothing has been to much trouble

Mrs · 2 July 2021

★★★★★ 5/5

Trustpilot

Stewart Sellers

Review for Steward Sellers. After making our final snagging list after our two years, Stewart attended to fix some issues within the house. He was friendly, knowledgeable and went above and beyond. Really appreciated all his work and all looks brilliant.

Georgia · 23 February 2024

★★★★★ 1/5

Trustpilot

Tilia don't finish developments!!!! Avoid

***RIVERBANK MEADOWS - CASTLEFORD***6 years on you still avoid coming back to finish the landscaping on this development. It is a disgrace after we were promised lovely open land area's in an area of natural beauty. Instead we have unfinished landscaping, broken fences, dead tree's, some area's not even seeded, just left. You should be ashamed and I will do my best to get you on TV to answer to us and any other developments you walk away from without fully finishing. I am sick to my back teeth of writing to your pointless customer care team who have a standard response to get rid of us. We deserve what we signed up for and paid for and a maintenance plan in place to keep it tidy. You have managed 3 cuts down here in over 2 years. It is a joke!Tilia / Kier Living - good at getting the sale and taking the money but don't expect much more. Avoid if possible. Moved in 2017 Sent too many to count emailsStill having the issue today

Lesley · 29 August 2023

★★★★★ 5/5

Trustpilot

Visited Tanton fields today

Visited Tanton fields today, greeted by a helpful friendly sales executive called Fiona. She was helpful, showed me around a house and gave me a great idea of what I am looking at and going to book another appointment once spoken with my partner.

Fin · 27 November 2023

★★★★★ 1/5

Trustpilot

Worst Experience ever

Worst Experience ever. Unable to get through to customer service, automated E mail response and they do not get back to you. Professional snagging company found 300 faults, but Tilia do not completely resolve the issues, someone makes a start and the job is not finished. Overall general condition when house handed over very poor. They just to not care once they have your money

Mrs · 20 October 2021

★★★★★ 1/5

Trustpilot

The Oaks

Once they have your money it all goes down hill… Over a year on and still waiting for snags and repairs to be complete. Little to no communication with the site team, empty promises and additional unnecessary stress.Now the site office has moved on and the only way to contact the team is through customer service, they reply quickly and advise the issues have been passed onto the site team… but then no response

Niamh · 6 January 2024

★★★★★ 5/5

Trustpilot

Darren - a credit - thank you!

We've been fortunate to have Darren assist with most issues we've had in our new build property. He's always been friendly, professional and has been thorough in making sure that snagging and defects have been rectified to a high standard. Very happy with Darren's professionalism, approach and standard of work. A credit to Tilia. Thank you

Fi · 4 November 2022

★★★★★ 1/5

Trustpilot

Well it’s where to start

Well it’s where to start, we were told the show home was not available on the site we wanted to buy on so we’re told to go to another site to view the show home which we did and liked what we saw so went back to our original site and picked a plot that’s when it all went wrong we were having a detached 3 bed home built which in the show home had a window on the stairs and a window in the en-suite upon a site visit to ours we noted there were no windows in these 2 places we were told that they no longer put those windows in, things then just got progressively worse it seemed this was a cost cutting exercise for TILIA homes and to top it all the original drawings we were shown had all garden walls running straight but this turned out not to be the case in TILIA’s infinite wisdom they built the main brick wall of the garden with a 90degree bend in it that was the last straw so we emailed the CEO but received no reply of any description at that point we withdrew from the purchase.TILIA homes I can only describe as a 2 Bob builder I would advise anybody thinking of purchasing a home from them to be very mindful of their total lack of customer service in fact I would go as far to say just STAY CLEAR OF THEM.

Mr · 17 July 2023

★★★★★ 5/5

Trustpilot

Tilia Homes review

Had some work done on our new property by Brian from Tilia Homes he did such a professional job throughout and completed all the tasks i had asked of him very trustworthy and knowledgeable individual. Did such a great job and has left the house looking incredible. Very nice person even insisted he take his work boots off so he didn't dirty my carpet

Mia · 8 October 2021

★★★★★ 1/5

Trustpilot

TILLIA HAD AUDACITY TO FLAG MY REVIEW…

TILLIA HAD AUDACITY TO FLAG MY REVIEW AS HARMFUL TO THEIR BUSINESS EVEN THOUGH EVERYTHING IS TRUE AND EVEN THOUGH THEY HAVE BEEN TOLD BY NHBC OUR GARDEN NEEDS DOING THEY ARE IGNORING IT AND DIDNT EVEN BOTHERED READING THE REPORT ! UPLOADING AGAIN - TILLIA IF YOU WANT TO DISCUSS FURTHER HAPPY TO TAKE A CALL WHEN YOU LEARN WHAT CUSTOMER SERVICE IS. If I could leave a - star review I would. DO NOT WASTE YOUR TIME BUYING HOUSE FROM TILLIA. They will take your money and once the keys are passed over you can simply do one with any help. We have been in argument over 13 months as the house and garden are not to a standard of NHBC and nothing is getting resolved. Tillia staff has admitted to lying to us over last 6 months and are simply not bothered by the level of service they provide once they take your money. The customer service team has changed about 3 times and non of the new staff even bothered to read through past complaints to make themselves familiar with the situations as they don’t think is their job to do so. They have went back and forth on their word multiple times and continue to lie to us every time we manage to speak to them. Not to forget that it became my full time job to chase for updates as they have no customer service experience and in their minds its customers jobs to do their jobs for them as they don’t know what communicating effectively means. Save yourself a hassle and find a different developer as their management is exactly the same. When we moved in to our house Tillias management had promised us to do our garden for free due to a massive leak in the first floor bathroom on the day we moved in to then came back 6 weeks later and said that their new manager doesn’t agree with it and we can do one. IF YOU VALUE YOUR TIME, MONEY AND MENTAL HEALTH STAY AWAY FROM THESE UNPROFESSIONAL LIERS !

Joanne · 11 July 2023

★★★★★ 5/5

Trustpilot

After waiting for 4 years for Kier…

After waiting for 4 years for Kier Homes to relay our patio, not one flagstone was flat and it was a death trap.(Saltash) Today Dan and Jay finished the job and what a difference, lovely men, polite, friendly and got on with what they had to do. Thank you both, maybe this year we will be able to enjoy the garden.

Carol · 17 March 2022

★★★★★ 5/5

Trustpilot

Landimore park experience

Landimore park development.Despite numerous negative comments that I’ve read, we had a very pleasant experience.Our first house was built relatively according to the deadline (just one delay which is acceptable). Alexandra from sales office was professional and kept us informed regarding our house.Snagging list was done in the first couple of weeks.Overall very good experience!Thanks, Tilia for our home!

Dana · 6 June 2022

★★★★★ 1/5

Trustpilot

AVOID

I would never buy a house from this company or recommend to anyone. Terrible customer service, no issues get sorted. We have been lied to repeatedly. Been in over 6 months and the snagging still isn’t complete. They say they will do something and they never do

Terrible · 27 July 2023

★★★★★ 1/5

Trustpilot

The new name of Kier Living

This includes rebranded Kier Living. A poorly run company who do not care about customers only building shoddy houses and taking money. They seem to think a name change will resolve things and distance them from the bad reputation Kier Living has. Anyone thinking of buying, please check out ‘kier living’ reviews on trustpilot first to get a true picture of what you can expect.

Alex · 16 June 2021