Tilia Homes Northern North Yorkshire reviews

★★★★★ 1/5

Trustpilot

Absolute cowboys

Please take full note of all the bad reviews. Avoid at all costs! Nearly 2 years we have been in my home and the snags aren’t complete. We still have a bathroom with a leaking bath, a non-unusual garden as they can’t lay turf correctly , a unusable kitchen work top… the list goes on! Excuse after excuse. The odd occasion they have turned up it’s shoddy workmanship who makes the job 10x times worse than it was. I would never recommend anyone to go through the pain, upset and constant issues. This company does not give one care about their ‘customers’. They are a money making scheme. Their staff are non existent… infact most I’ve spoken too are off with long term sickness or just don’t respond… that says it all. They hope by ignoring you , you will finally go away! Not a chance!! Absolute shambles of a company. Legal action needs to be taken against these absolute cowboys.

Hannah · 17 May 2022

★★★★★ 5/5

Trustpilot

Well done team Tila Homes.

Thank you Tila Homes.Our new home is just fantastic great design. Location and layout.The build had delays along the way but in the end it was worth waiting for.Keep up the great work.

Spamman · 25 March 2022

★★★★★ 1/5

Trustpilot

I have reserved a property in Steeple…

I have reserved a property in Steeple view in Dec 2021 at the time of reservation sales team promised that completion by end of April or early May 2022. When I reserved the property I specifically requested them to complete it by 1st week of May as my daughter will be appearing for A level exams end of May 2022.we did a pre plastering visit on 14.3.2022 and we have been informed that completion is delayed and it will be completed by end of May 2022. I have been contacting the site on regular basis to get an update so that I can plan my move, time off from work and arrange schooling for my son with special needs. Until 24.4.2022 I have been informed that completion is on 27.5.2022, I have requested access to the property to take measurements of the window and for custom build wardrobes. I got an update today 28.4.2022 that the property is not plastered and completion is further delayed by 4 weeks. Based on the sales update I have started planning for my move and now it's delayed further and I have to change all my plans. It's a frustrating experience, my daughter is stressed and she doesn’t want to move during her A level exams.Not many choices for flooring, only 3-4 tiles available to choose and the cost is very high. I have been told by the sales team If I choose a different tile from Parcelanosa they will be able to tile it, I went to the Parcelanosa showroom selected a tile and paid for it and requested Tilia homes to tile it, they refused it, I didn’t have a choice I have to select one of the amtico floorings, it was far more expensive. Very poor customer service and communication, not listening to customers' requests. I have to just agree with whatever Tilia homes impose on us. My current home I bought from Kier homes, the customer service was excellent, never had any issues and it was a smooth move based on that experience I have chosen Tilia home but my experience is worst, there is no option for me now as contracts are exchanged, I hope Tilia homes stick to the new completion dates and no further delays/excusesMy request to the buyer, please keep yourself away from this developer, not sure about the quality of the build. I have seen a lot of negative reviews on trust pilot.

Kannan · 28 April 2022

★★★★★ 5/5

Trustpilot

Fantastic New Home

We bought our new home off plan and didn’t see it completed until the day before we moved in. We are so happy with it and already feel completely at home. Great finish and very helpful site team. Could not be more pleased with the end result.We did have some communication problems during the process but these were sorted out when escalated.Thank You Tilia Homes

Beverley · 20 September 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

Poor experience with Tilia. I wouldn’t advise anyone to proceed with this developer at Furlong Heath in Norwich.Reserved a house in December only to have minimal updates on a slow build (last update in Feb!) They could not confirm any completion date and requested exchange within 28 days of reserving (even with a Christmas and New Year in there!) No solicitor can work at that pace and then subsequently pulled the rug and remarketed the property in April. You’re expected to go homeless if you’re selling your own property to move into one of theirs essentially.Too many red flags along the way. All options are non refundable with payment requested prior to exchange of contracts which is madness.Just a heads up for those who are interested in this place. It’s a lovely site with nice houses but the developer leave a lot to be desired for when working with prospective buyers. Avoid at all costs.

Ste · 12 April 2022

★★★★★ 5/5

Trustpilot

More bang for your buck

Recently moved into our new Tilia home and are very pleased. Our move wasn't the smoothest for the most part mainly due to covid and the problems it caused with materials being delayed and building staff having to isolate. But despite this we maintained a good relationship with our rep Maria who did her best to keep us updated and help wherever she could. In the end everything worked out and we love our new home. Since moving in we've been welcomed by the site managers who are more than happy to help with any queries we've had which I'm happy to say aren't many.I recommend that anyone looking to buy a new build property should definitely give Tilia homes a try, we looked at a few different new build companies and decided on Tilia as we felt we were getting more bang for our buck with a friendly service.

Thomas · 12 April 2022

★★★★★ 2/5

Trustpilot

total disregard for quality and common sense

In the process of buying a home from Tila (Briarwood in Plymouth) that was supposed to be finished 9 months ago! Despite explicitly asking if the garden was level during the sale (and the sales person consulting plans and telling me it is) I now find that there is a significant slope down to a brick wall. They put the garden in level and then actually dug the slope out so that the wall met the minimum CML height rather than building the wall higher. The garden is not functional and half finished. I have been told by their employees that lies were told about the garden quality in other cases too and yet their attitude is that it is simply tough luck. This would be so easy to remedy and yet the refuse and are preparing to sign the property off. I am disgusted with this corner cutting and total disregard for the buyer.

Alexandra · 11 April 2022

★★★★★ 5/5

Trustpilot

Ellie Furlong Heath

Ellie kept me in the loop with any developments of the purchase of my new home, could not have been more pleasant to deal with. Furlong Heath is very quiet and well landscaped.

Paul · 10 August 2024

★★★★★ 1/5

Trustpilot

Terrible from start to finish

From the start the whole process was awful. Tilia are great when they want you to reserve, they even offered us incentives to buy a more expensive house (free turf & upgraded flooring) so we thought why not. During the build process we received little to no information from the sales rep, she'd rather sit in the sales office on her phone all day. 3 weeks before completion we receive an email saying if we don't complete within 7 days then the house will go back on the market. Hours of worrying and making calls to Tilia followed to find out that the email wasn't meant for us.. how does that happen? Almost right after that we are told the upgraded flooring we chose is "no longer part of Tilias options" so that's one incentive gone. Fast forward to completion day, what a mess. First thing we are told when we arrive in site is, "sorry the kitchen isn't finished and you're missing 5 cupboard doors". This was the week before Christmas. So we didn't get the doors until almost the end of January, and even then the Tilia aftersales couldn't even fit them the right way so something as simple as cupboard doors took close to 3 months to be rectified. When we arrived at the house on completion day, believe it or not. No turf. So both incentives to buying the home are gone. Luckily we managed to get the turf sorted fairly shortly after. From here after living in the house we developed a snagging list as long as your arm, which Tilia attempted to sort but probably missed 85% of it, including the dangerous loose bricks on the driveway (still an issue now). The whole experience led us to not recommending Tilia on our new homes survey. WORST MISTAKE EVER. Like a child having its toys taken away, Tilia found out about our review and now actively avoid us. They don't answer our calls or emails. The sales rep who sits on her phone all day has even crossed the road before just to avoid us. Instead of being childish I'd have thought they'd listen to our feedback and learn from their mistakes but no, not Tilia. Buying this home is the worst thing I've ever done and I urge people not to make the same mistake.

Ryan · 11 April 2022

★★★★★ 5/5

Trustpilot

Reservation of a house

I went to the Furlong Heath site yesterday and today to look at a house, when we first went there we wasn’t planning on to buy a house but the very kind and helpful lady there showed us a house on site and we fell in love straight away with the house. We’ve been to many housing developments and none of them showed us a house on site that is almost finished so I would like to say thank you for giving her time up. We also went today to sort out all the needed paperwork and reservation fee. The lady was very helpful and made the whole paperwork experience easier and explained everything very nicely in detail. She also took us on site again to have another look at the house. If it wasn’t for her maybe we wouldn’t of known about the house or even reserve it. Overall we had an amazing experience and we are as a family very happy to buy a house at the Furlong Heath development.

HASAN · 10 April 2022

★★★★★ 1/5

Trustpilot

Urban Quarter Hengrove

Purchased home in a Urban Quarter in April 21 - quickly realised how poor the finishes were and how the property was not ready to be moved into after huge push for completion. 12 months in absolutely nothing completed on our home. The worst customer service I’ve ever experienced. You are always ignored even when you have opened claims with the NHBC! Biggest unnecessary stress of ours and some much of our time lost with Tilia. Hugely disappointing and despicable customer care.

JADE · 2 April 2022

★★★★★ 1/5

Trustpilot

Think Twice!! Worst communication and customer service!

We reserved a property at Cashmere Park South Molton, we were advised by the sales lady the property would be completed in December 2024/January 2025 the very latest weather dependant. After we had paid our £1000 reservation fee I requested a long stop date to be included in the contract, Tilia Homes advised the long stop date would be 31st February, we were not happy with this date and decided to cancel the purchase of the property, it was only then Tilia said they could bring the date forward to 31st January, however we still decided to cancel as we were not entirely happy with the service we had received.I was advised by the sales lady at Cashmere Park I would receive a refund for my reservation fee within two weeks, two weeks has now passed and no refund. After speaking to Head Office they informed me my refund was only processed three days ago and will take 5-10 working days to reach my account, the pure lack of communication and customer service within this company is shocking, we are so glad we decided against buying a property from Tilia Homes.

Summer · 23 August 2024

★★★★★ 5/5

Trustpilot

Landimore Park, Northampton

We moved into our lovely new house in November 2022. We have nothing but praise for the Sales Team at Landimore Park, Northampton (Alex and Charlie) and also Darren, the Site Manager. They went above and beyond and kept us up to date with the sales process. The house was finished to a high standard. Have no complaints. If there were any snagging issues, they were dealt with quickly. Would recommend.

Mrs · 20 March 2023

★★★★★ 5/5

Trustpilot

Great experience with Tilia homes

Great experience with Tilia homes, we recently moved to our new home. Everything was smooth process and Paige helped us in all our journey and procedures. Thanks Tilia homes and Paige.

Visakh · 5 September 2024

★★★★★ 1/5

Trustpilot

Avoid buying here!

Avoid buying here!We have been living here for 7 months.You always think that it won't happen to you...cracks in the walls, humidity and mold, bad materials, windows that don't close properly, low water pressure... We have an en-suite bathroom that we can't use because they came to change some broken tiles that had been put broken, we complained and they came to change them after 6 months!!!! Now they say there is a fault and we have the shower unusable for another month and a half. The worst is not the lack of customer service and the lousy management of the site manager at Roundhouse Gate, the worst is the ineptitude, incompetence and lies that they tell you to delay the arrangements. It is a shame!! We have houses in other countries and I have never met such inept people.

Lucia · 17 March 2022

★★★★★ 5/5

Trustpilot

This is for Rafal Buzuk NOT Tilia

This is for Rafal Buzuk who was impeccable when he came to fix our work top! Very professional in his approach, friendly and ensured the job was completed to the customer’s satisfaction. Great job Rafal!!!!!!Tilia homes on the other hand there is still limescale building up on the outside of our shower cubicle. NHBC say there is no water leak and you use their findings to your benefit. Your predecessor (Kier) promised that the repair would be made but ignored our pleas to sort this out. If there is no leak (however small) why is limescale building up on the outside and not the inside if the shower? You took over from Kier, you should honour their promises!

Scott · 10 March 2022

★★★★★ 4/5

Trustpilot

I would like to comment on the work…

I would like to comment on the work completed by Rafal Buzuk, and commend him for his professional and friendly manner as well as doing his upmost to complete snagging items in our property. We have been in our property for 16 months with numerous issues outstanding, and it has been a constant fight or trail of emails for these works to be completed. Rafal had driven four hours to get here and couldn’t have done anymore than what he did to rectify the issues.

CM · 23 February 2022

★★★★★ 1/5

Trustpilot

Castle Croft - roof damage

We moved into a house on the Castle Croft estate in Barnard Castle on December 17th 2021. From having a dreadful introduction to Kier home- sold the wrong brick, lost a house, poor sales team, we eventually got an absolute amazing sales representative- Heidi. She is incredible, and an absolute credit to the now company, Tilia Homes. I can not praise Heidi enough. She goes above and beyond for everyone. If I could give her 10 stars I would. We have also had some dealings with Andy, and has always been helpful when on the phone to my husband. We have had issues with the house and have had missed appointments and some very poor workmanship. However, we have also had some amazing contractors like Ollie. It’s a very long process and snags are not always completed straight away. The reason for the one star, ( I would have given no stars if I could), was after 6 weeks in the property our roof has come away- exposing the beams underneath. We have been told that it is nothing to do with site- it is storm damage. We have contacted a roofer and he has said that this should definitely not be happening after such a short space of time. There are many houses on site that this has happened to, so to me it would appear that it is poor workmanship on Tilia homes side. But they are refusing to do anything about it. After moving into your home you are transferred over to the customer care team. Dreadful. After speaking to our representative yesterday, we were told no, we will not be doing anything in order to fix your roof.

Melissa · 17 February 2022

★★★★★ 5/5

Trustpilot

The Paddocks Part Exchange

Purchasing a new home with Tilia was an excellent experience. We first viewed the property in November 2021 and completed in mid December, just 5 weeks later.Even though COVID tried to ruin it for us, Dave & the team guided us through the process from start to finish - and when he wasn't available, one of his colleagues (Yvonne & Christelle) were. It wasn't without hiccups, but that was mainly down to the speed we were moving at.My only negative part of the experience was using the recommended solicitors, they were more expensive than other quotes & charged extra right at the last minute - which meant we had no choice to pay it. However, because of their history with Tilia & the development, they are able to get deals over the line quicker - so if you are in no rush, do shop around.

Nick · 16 February 2022

★★★★★ 5/5

Trustpilot

Urban Quarter

It's been a fantastic experience moving into a home with Tila in Urban Quarter. From initially getting in touch through to completion the process has been smooth: communication on build progress was proactive and transparent, and any queries were dealt with promptly. Post-completion there has been a quick turn-around on any snagging issues as they are identified and the on-site support has been great. Credit in particular to Shirley, Dan, and Jack from the Urban Quarter team whose efforts have shaped the positive purchasing journey - they are a credit to the company.

Ed · 15 February 2022

★★★★★ 5/5

Trustpilot

Would 100% recommend Tilia Homes

After over 30 years of home ownership, this was our first new build purchase (Furlong Heath - Norwich) and we have been delighted with the experience. Ellie our sales rep has been excellent throughout the whole process, through the non pressure sales advice, ongoing responses to any questions and continual updates throughout the process. We have now been in the house for over a month now and Adrian the site manager also deserves recognition for all his help before and after completion, going above and beyond expectations. We decided on a new build property after moving into a rental new build once we sold our house and the build quality of Tilia homes is far superior to the property we rented. Very happy all round and thanks to the team.

Richard · 7 August 2024

★★★★★ 5/5

Trustpilot

Ellie the Sales Representative is…

Ellie the Sales Representative is fantastic, has been so helpful to me throughout the whole process, Warm Friendly and knowledgeable. Would highly recommend dealing with her in the future.

David · 23 September 2024

★★★★★ 4/5

Trustpilot

Fantastic house

Everything was fine. But there was some jobs left while we got our keys ..and it would be better if the kitchen and toilet goes behind and lounge comes in front.

Shiji · 24 March 2022

★★★★★ 5/5

Trustpilot

Cashmere Park, South Molton

As a First Time Buyer thing's can be daunting however Nikki Domachowska in Sales has always been friendly and helpful, keeping in regular contact throughout the whole process in helping me buy my lovely home.Mark Channing the Site Manager has provided excellent customer service. He is efficient, friendly and helpful.I would recommend Tilia Homes.

Sharron · 13 April 2024